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Home > How To > HUAWEI Mate 20 series FAQ
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HUAWEI Mate 20 series FAQ

HUAWEI Mate 20 series FAQ

By  Niki Jones 2018-12-17 807 0

HUAWEI Mate 20 series have powerful photo taking function and other high-end features. This article briefly introduces some common problems of HUAWEI Mate 20 series.

HUAWEI Mate 20 series


Q1: Does HUAWEI Mate 20 series support face unlock?

A: HUAWEI Mate 20 and HUAWEI Mate 20 X support 2D face unlock, and do not support 3D face unlock;HUAWEI Mate 20 Pro and HUAWEI Mate 20 RS Porsche Design do not support 2D face unlock, and support 3D face unlock.


Note: 2D face recognition: ordinary face recognition;3D face recognition: rely on 3D structured-light camera or infrared camera.


Q2: How to set HUAWEI Mate 20 series face unlock?

A: Open [Settings], click [security and privacy], select [face recognition] or [face unlock], and enter the password of the lock screen.


Face unlock can only be used when the unlock mode is pattern password, digital password or mixed password. If the password is not set, please follow the screen Prompt to set it.


Q3: What is the difference between the screens of HUAWEI Mate 20 series mobile phones?


A: Mate 20 is pearl screen,Mate 20 Pro is 2K curved screen. The difference between pearl screen and normal screen is that the contrast of pearl screen has been improved.


Q4: How about the cameras of HUAWEI Mate series 20?

A:● HUAWEI Mate 20 front single shot: 24MP, f/2.0 aperture, supports fixed focal length.


Note: Photo pixels of different photo modes may differ, please refer to the actual situation; Front camera comes with 24.8MP CMOS sensor (theoretical value), with an effective pixel of 24 million (theoretical value).


Rear Leica triple camera: 12MP (wide Angle, f/1.8 aperture) +16MP (ultra-wide Angle, f/2.2 aperture) +8MP (long focus, f/2.4 aperture), supports automatic focus (laser focus/phase focus/contrast focus), and AIS anti-shake.

Note: Photo pixels of different photo modes may differ, please refer to the actual situation.


● HUAWEI Mate 20 X front single shot: 24MP, f/2.0 aperture, supports fixed focal length.


Note: Photo pixels of different photo modes may differ, please refer to the actual situation; Front camera comes with 24.8MP CMOS sensor (theoretical value), with an effective pixel of 24 million (theoretical value).


Rear Leica triple camera: 40MP (wide Angle, f/1.8 aperture) +20 MP (ultra-wide Angle, f/2.2 aperture) +8MP (long focus, f/2.4 aperture), supports automatic focus (laser focus/phase focus/contrast focus), and AIS anti-shake.
HUAWEI Mate 20 Pro front single shot: it supports 3D depth perception camera with 24MP, f/2.0 aperture and fixed focal length.


● HUAWEI Mate 20 Pro front single shot: it supports 3D depth perception camera with 24MP, f/2.0 aperture and fixed focal length.


Note: Photo pixels of different photo modes may differ, please refer to the actual situation; Front camera comes with 24.8MP CMOS sensor (theoretical value), with an effective pixel of 24 million (theoretical value).


Rear Leica triple camera: 40MP (wide Angle, f/1.8 aperture) +20MPs (ultra-wide Angle, f/2.2 aperture) +8MPs (long focus, f/2.4 aperture), supports automatic focus (laser focus/phase focus/contrast focus), and AIS anti-shake.


Note: Photo pixels of different photo modes may differ, please refer to the actual situation.


Q5: what size of battery is the HUAWEI Mate 20 series?

A:HUAWEI Mate 20: 4000mAh, HUAWEI Mate 20 x: 5000mAh, HUAWEI Mate 20 Pro: 4200mAh(the results are typical values).


Q6: Does HUAWEI Mate 20 series support 5G network?

A: No.


Q7: what is the waterproof and dustproof level of HUAWEI Mate series 20?


A:HUAWEI Mate 20 X: IP53, HUAWEI Mate 20 Pro: IP68, HUAWEI Mate 20: IP53. This mobile phone is not a Professional waterproof mobile phone, which can prevent splash, water and dust in normal use. After testing under controlled laboratory conditions, its effect reaches IP68 level under the standard of GB 4208 (domestic)/IEC 60529 (overseas). Splash-proof, water-resistant and dustproof functions are not always effective, and the Protection performance may decline due to daily wear and tear. Do not charge your mobile phone in damp condition; please refer to the manual for instructions on cleaning and drying. Damage caused by immersion in liquid is not covered by the warranty.


Q8: Why does MATE 20 Pro use OLED screens from different manufacturers?


A: Huawei MATE 20 Pro features the industry's excellent OLED flexible screen, 2K+ resolution to make the screen fine quality and excellent effect. The components of Huawei terminal Products generally selects several suppliers to ensure supply. Huawei has unified quality specification requirements and strict test standards for suppliers. Components of different manufacturers have been fully certified by Huawei, and their quality and effect can be guaranteed reliably.


Q9: HUAWEI mat 20 series is graphene liquid cooling?

A: HUAWEI Mate 20 does not support graphene liquid cooling. Graphene heat dissipation is unique to HUAWEI Mate 20X. Mate 20X supports HUAWEI SuperCool super VC liquid cooling technology, which can cool down quickly.


Q10: Does HUAWEI Mate 20 series support 4G+?

A: Yes.


Q11: Does HUAWEI Mate 20 series support wireless charging?

A: HUAWEI Mate 20  does not support wireless charging; HUAWEI Mate 20 X does not support wireless charging; HUAWEI Mate 20 Pro supports wireless charging; HUAWEI Mate20 RS Porsche Design supports wireless charging.


Q12: Does HUAWEI Mate 20 series support Dolby sound?

A: Yes.


Q13: When will the 3D modeling function of HUAWEI Mate 20 Pro/HUAWEI Mate 20 RS Porsche Design be supported?


A: HUAWEI Mate 20 Pro/HUAWEI Mate20 RS Porsche Design’s 3D modeling resurrection (3D bionics imaging) and 3D gesture game APP can be downloaded in HUAWEI lab zone of HUAWEI application market, and Google Play. Please pay attention to the application market, and download, update and experience in time.
  


Q14: Does HUAWEI Mate 20 Pro support anti-fingerprint membrane?


A: HUAWEI Mate 20 Pro supports anti-fingerprint membrane (oil repellent layer).


Q15: Does HUAWEI Mate 20 series support HIFI sound?

A: Mate 20/Mate 20X does not support HIFI sound effects, only Mate 20 Pro supports HIFI sound effects when wearing the original Type-c headset.

 

 You may also want to read:
 Where exactly is Huawei Mate 20 Pro compared to iPhone XS
 Huawei Mate 20 series was released - 3 Leica cameras
 Huawei Mate 20 vs. Huawei Mate 20 Pro: new flagships with a lot in common

 

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