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Home > How To > i12 TWS Earbuds not working? Try to Check it out according to the tips below!
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i12 TWS Earbuds not working? Try to Check it out according to the tips below!

i12 TWS Earbuds not working? Try to Check it out according to the tips below!

By  Joe Horner 2019-08-26 1699 0

When we use i12 TWS Earbuds, we always encounter some operational problems, especially for beginners who use i12 TWS Earbuds for the first time. How do we deal with i12 TWS Earbuds when it doesn't work or can’t paired normally? Here just a post to help you figure out these trouble!

i12 TWS Earbuds ​ 


As we all know, the i12 TWS Earbuds adapt advanced True Wireless Stereo (TWS) technology, the left and right channel separately, and can be used alone or both in the same time. In other words, a normal paring between the i12 TWS and the phone is the basis of its work. What should I do if my i12 can not paring with my phone and do no working? Here listed some tips for your reference.

Check list

●Please make sure that i12 TWS has enough power to use properly. If there is not enough power, please charge it in time.


●If the i12 TWS has not been used for a long time (about a month), it will also affect the normal pairing of the product. Please charge the earbuds and battery box before using them.


●Make sure your i12 TWS earbuds are within 10 meters of your phone. Because Bluetooth 5.0 supports a maximum distance of 10 meters, too long will not be able to link properly.


Stay away from WiFi routers and other high-frequency signal transmitting devices, which can affect the reception of i12 TWS signals, resulting in sound clips or even disconnection.


●If there is a failure, please restart and rematch to avoid misoperation. (Click here get the Pairing Method)


For Gearbest customers: If you've purchased i12 TWS from us and still have problem after using these tips, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.



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