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Home > How To > KOSPET Prime 4G Smart Watch charging issues and solutions
KOSPET Prime 4G Smart Watch charging issues and solutions

KOSPET Prime 4G Smart Watch charging issues and solutions

By  Sophia Windsor 2019-10-18 4007 0

The KOSPET Prime 4G Smart Watch features large 1260mAh battery and up to 72 hours of daily use time. While some of you may encounter charging issues like the watch won’t charge, or the watch screen doesn’t show the charge status, or the watch won’t turn on even after charging. The following solutions may help you.

KOSPET Prime 4G Smart Watch​ 

The KOSPET Prime 4G Smart Watch won’t charge

If your KOSPET Prime 4G Smart Watch won’t charge, you can try the following steps:

● Make sure you charge it in the right way and check whether the magnetic suction port of the charging seat is aimed at the watch charging port.

● The battery of the smart watch may be in a protected state due to the long time turning off, so you can try charging it at 5V-2A for about half an hour to activate the battery.

● If your smart watch was dropped to the ground from the a high distance or fell in the water by accident, it may encounter charging problems.      

Why my KOSPET Prime 4G Smart Watch screen doesn’t show the charge status when it is charging?

If your KOSPET Prime 4G Smart Watch doesn’t show the charge status when it is charging, it may be caused by several reasons. You can troubleshoot this problem via the following methods.  

● Make sure you charge it in the right way and check whether the magnetic suction port of the charging seat is aimed at the watch charging port.

● Check if can hear the star-up tone and slight vibration, if you can hear them, it shows that the malfunction may be not caused by motherboard but the damage of the smart watch button.

● Your smart watch screen may be damaged from dropping or falling in the water, so the charging status cannot be displayed on the screen.    

Why my KOSPET Prime 4G Smart Watch won’t turn on even after charging?

If your KOSPET Prime 4G Smart Watch won’t turn on even after charging, try the following solutions.

● Make sure you charge it in the right way and check whether the magnetic suction port of the charging seat is aimed at the watch charging port.

● Check if there is charging icon on the screen when it’s charging, if there is not, your smart watch may have charging issues. You can try charging it at 5V-2A for about half an hour to see if the problem disappeared. In addition, If your smart watch was dropped to the ground from the a high distance or fell in the water by accident, it may encounter charging problems.

● If there is charging icon on the screen when it’s charging, you can long press the power button to see if it turns on. If the smart watch cannot turn on, it may due to the damage of FPC (display board) or watch buttons.

● If your smart watch was dropped to the ground from the a high distance or fell in the water by accident, it may lead to the damage of motherboard or FPC or other parts, which may also cause the smart watch won’t turn on.  

For Gearbest customers: If you've purchased KOSPET Prime 4G Smart Watch from us and still have problems after using the firmware, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.


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