Mi Band 2 Troubleshoot | Easily fix 9 Bluetooth pairing issues
By Zim Watson 2017-02-28 175084 1022
What's the very first step in using the smart features of the awesome Mi band 2? Pairing it with your phone using Bluetooth. And while this looks quite straightforward, this first (and critical) step can still cause problems for many users. Our practical guide lists the 9 most common Bluetooth pairing issues along with their solutions to help you get connected quickly and easily.
The very first thing you need to confirm is whether or not your phone's OS and Bluetooth version match the Mi band 2's minimum requirements. The Mi Band 2 needs at least Android 4.3 OS and at least iOS 8.0; similarly, the Bluetooth version should be 4.0 or higher.
If your device meets all the requirements, then try the following steps:
● Check whether your phone's Bluetooth is on, and also check the Bluetooth connection records. If there is an excessive amount of records, clear them and then restart the pairing process.
● Do not connect the Mi Band 2 directly via your phone's Bluetooth interface. The correct way to pair is through the proprietary Xiaomi Mi Fit App.
● Make sure your Mi Band 2 has sufficient power. Crucially, the distance between the smart band and your phone should not exceed 10 meters (30 feet). Even within this effective distance, obstacles can still affect and disrupt the Bluetooth signal, so the optimum distance is within 5 meters.
● Switch off your phone's Bluetooth and then restart it – or reboot your smartphone. Try the pairing process again.
● If all the above methods do not resolve the connection issue, try the pairing process using another; if this works, then that suggests there may be a fault with your phone – for instance, product quality or component issue. Please contact aftersales service for further technical assistance.
● Check whether your Mi Band 2 has sufficient power/charge.
● Place the smart band near your phone with no obstacles between them.
● Turn off your phone's Bluetooth feature and restart it. Also try rebooting your smartphone.
If the device search is still not successful?
● Try to connect the band with another phone which meets the requirements.
If this step also fails, the most likely reason is product quality. Contact the aftersales service, and describe/explain the problem clearly for professional support.
You can only log into one Mi account on any single phone at a time – and only one Mi account can pair with one Mi band. Simply put, this means you cannot log into two Mi accounts at the same time on the same smartphone.
If you want to pair with another Mi band, you will need to first unpair the first band on the Mi Fit App before connecting a different band with the same phone.
If you really want to use two bands, create a new Mi account and pair one band with it. When you want to switch to another Mi band, simply log out of this Mi account on the Mi Fit App and then log in to the other account. (However, we do not recommend doing this.)
The most likely reason is the band's battery has run out.
Check the available battery power percentage either on the band or on the Mi Fit app -- Profile interface -- Mi band 2 interface (located under "My devices").
If the band is in a low battery state, charge it for 3 hours to ensure it is full. Afterwards, disconnect it from the charging cradle and retry the Bluetooth pairing process.
If the above pairing still does not resolve the issue and charging only works like the user says, that suggests a serious underlying issue. Please contact the aftersales service and relay the issue to them. They will resolve it on your behalf.
This may occur either due to system errors or outdated band firmware.
● Close the Mi Fit app and then launch it again, there should be a firmware update notification. The update will be pushed to your band and automatically run. If there is no update, continue to the next step.
● Reboot your phone and launch the Mi Fit app.
● If the issue persists, uninstall and reinstall the app and then download and install it again.
If none of the above fixes resolve the problem, it's time to contact the aftersales service for more help.
● Please ensure there are no obstacles between the phone and the band to disrupt the Bluetooth signal.
● Keep the distance between your phone and the band under 10 meters (30 feet), or ideally under 5 meters (15 feet) according to user feedback.
If the effective distance is exceeded, the Bluetooth connection will be severed; reducing the distance will allow the connection to become more stable.
The most probable cause is incompatible Bluetooth versions on the phone and Mi Band 2.
Test this by using another phone to connect with the band and observe whether the problem occurs again.
If the problem doesn't reappear, this confirms that Bluetooth incompatibility is the reason. Either take your main phone to a professional technicians or just change to another phone.
However, if the same problem is replicated, there may be a technical fault with the band's Bluetooth module. Contact the aftersales service for help in this case.
We advise you to clear all the phone's Bluetooth previous connection records and retry again.
● Enter the phone Settings -- Bluetooth – MY DEVICES (for iOS OS) or PAIRED DEVICES (for Android OS)
● Tap each device and choose "Forget This Device" / "Unpair", to remove and delete the connection information history.
● Now restart the phone and try connecting/pairing your Mi band 2 with your phone.
(Clearing Bluetooth connection records/devices on iOS)
(Clearing Bluetooth connection records/devices on Android)
This is because your band is still bound to your old phone. You need to unpair it from that phone first.
● Install the Mi Fit app on your new phone and enter your Mi account (the one you normally use with the band).
● Enter Profile -- My devices -- Mi Band 2, tap it and swipe to the bottom of the page, before tapping "Unpair" to finish this step.
● Go back to the Mi Fit application's Profile page, tap "Add device" under the My devices bar, then add this band to pair it with your new phone.
We hope this troubleshooting article has helped you to resolve your Mi band 2 Bluetooth issues for you!
Should you have any further questions, Gearbest users are always welcome to visit our Support Center and submit a support ticket. Our professional staff will deal with your issue as soon as possible. If you purchased your Mi band 2 elsewhere, contact their aftersales service staff for technical support to resolve the issue(s).
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