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Home > How To > PPTV 7 Smartphone fixing guide
PPTV 7 Smartphone fixing guide

PPTV 7 Smartphone fixing guide

By  GB Blog Official 2017-03-16 549 0

PPTV 7 smartphone application installation fails? Cannot detect / recognize the SIM card? No signal? Supports VR / Naked eye 3D function? And so on. Just watch here.

PPTV 7 smartphone FAQ

We never thought that PPTV, an internet television operator, would step into the smartphone field and really made its stunning smartphones. PPTV 7 is one of its best creations. Once it landed on Gearbest, numerous consumers rush to buy it not just because its cute logo, design and UI, what's more, is because its premium features, quality and cost-effective price. But nothing's perfect, so does PPTV 7 smartphone. During the usage, people also meet some troubles. So our users seek help from us. At this time, let's troubleshoot all these PPTV 7 smartphone problems.

PPTV 7 smartphone setupwizard has stopped

This occasion often happens when the phone system is not stable or the application you install is not compatible with the phone system.

● When you cannot sure what the reason is, please reboot your phone to exclude the first reason. After the reboot, install the app again, if the notification no more shows up, Then we can confirm it's just a tempered system unstable issue. It's no big deal.

● However, even after the reboot, the application still cannot be successfully installed. You can try to reset the phone to remove more unknown system issues. Enter the phone's setting interface to find out the reset option and start the process. Then try to install the app again after the reset. If it still fails, then we can define the application is not compatible with the phone system. Just do not install it or you can install other similar function app.

● Try to make a call to see whether the SIM card works. No? Try next step.

● Remove the SIM from the phone and install it in another phone to check whether it's because the SIM card is broken or not. If it cannot be detected by another phone as well, it means the SIM card is broken, just change a new card.

● If the SIM card works on another phone, which means your PPTV 7 has got something wrong. Simply reset it again to check whether the problem disappear or not. If the issue maintains even after the reset, you can try to flash this phone's ROM. Download this ROM from our blog, and follow the flash guide contained in the file to flash it. If you think it's not easy for you, please ask help from your friend who's good at it or a local professional phone fixing store staff.

● Unfortunately, if all those methods make no sense, please contact the after-sales service for more help.

● Check whether you have correctly installed the SIM card in the card slot.

● Remove the SIM from the phone and install it in another phone to check whether it's because the SIM card is broken or not. If it cannot be detected by another phone as well, it means the SIM card is broken, just change a new card.

● If it can be detected, then please check the SIM card slot, whether it's loosened or not. If it's loosened, you need to take your PPTV 7 to a phone fixing store to screw the slot up. If the slot has no problem, there must be something wrong with the phone, maybe due to some system errors, so you can try to reset your phone to see whether it works.

● If not, there must be something wrong with the components. Take it to the phone fixing store to repair or turn to the after-sales service for help.

PPTV 7 smartphone has no signal

● Maybe the SIM card pin does not well contact with the slot. Remove the SIM card, and use an eraser to scrub the card pin and then reinstall it to see whether the notification disappears.

● The signal may be bad in your place. So simply move to an open area like a balcony or outdoors to see whether the signal restored.

● Check whether your SIM card frequency matches the phone's requirement:

   2G: GSM 850/900/1800/1900MHz

   3G: WCDMA 850/900/1900/2100MHz

   4G: FDD-LTE 1800/2100/2600MHz

If no, please change another appropriate SIM card.


Related: Country-based mobile phone network frequency bands coverage guide


● Remove the SIM from the phone and install it in another phone to check whether it's because the SIM card is broken or not. If it cannot be detected by another phone and shows no signal as well, it means the SIM card is broken, just change a new card.

● Once all above reasons are eliminated, it's the worst condition, some of the phone's components are broken. Please take this phone to a phone fixing store to have a check and repair. Or you can contact the after-sales service if you're suggested to exchange some components.

Yes, it applies the Quick charge technology.

Yes, it supports VR equipment. But when you are choosing the VR glasses, please notice that whether the glasses are compatible with this 6.0-inch screen phone and other limitations the VR glasses restrict.

The languages PPTV 7 smartphone supports are: English, Spanish, Italian, Russian, German, French, Hebrew, Hungarian, Greek, Portuguese, Malay, Catalonian, Czech, Danish, Croatian, Latvian, Lithuanian, Dutch, Polish, Norwegian, Romanian, Romansh, Slovak, Slovenian, Finnish, Swedish, Swahili, Vietnamese, Turkish, Bulgarian, Serbian, Ukrainian, Arabic, Persian, Hindi, Thai, Korean, Japanese, Simplified Chinese, Traditional Chinese, Eesti, Filipino, Bengali, Urdu.

PPTV 7 smartphone supports languages

No, PPTV 7 doesn’t equip the Naked eye 3D function, but PPTV 7S does.

We sincerely hope this article can help you solve the PPTV 7 smartphone issues.

For Gearbest customers: if the above solutions are not working for your issues, please do not hesitate to contact us. Just fill the ticket with your questions at our Support center and send it to us. And we will try our best to deal with it as soon as possible we receive it. We are always here for helping you.

Gearbest after-sales center: Support Center.

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