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Home > How To > Repair FINOW X5 3G smartwatch phone screen issues
Repair FINOW X5 3G smartwatch phone screen issues

Repair FINOW X5 3G smartwatch phone screen issues

By  Zim Watson 2017-07-19 2074 2

A fixing guide to solve FINOW X5 3G smartwatch phone screen issues, including black screen, white screen, blurry screen, touch screen issues, etc.

FINOW X5 3G smartwatch phone

The problem happens may due to two aspects: the hardware or the software.

For the software aspect:

The watch OS may get some errors or bugs, if you can enter the watch OS, try to reset it in its Setting. Enter the Setting to choose the factory reset option.

If the screen is white once it's launched that you cannot enter the watch OS interface, the only way to restore the watch is to flash the watch firmware. Download the FINOW X5 3G smartwatch phone firmware from our Gearbest blog, and follow the guide to operate. But if it's hard for you, please ask help from the tech staff in the digital product fix shop.

For the hardware aspect:

The watch flat cable may be loose.

FINOW X5 3G smartwatch phone's cable

The watch screen is damaged.

For both conditions, the solution is to take it to a digital product fix shop to fix. But if the screen needs to be replaced, you'd better contact the after-sales service for suggestions.

The watch can receive the phone calls and notifications normally, which means the phone OS is working normally. The only reason why the screen is black should be the watch screen circuit/cable is broken, or the screen is damaged. Don't worry, it's a small issue, just take it to a digital product fix shop to repair.

The auto brightness feature may cause this issue. Enter the watch Settings - developer options - auto brightness, turn off this feature. Then reboot the watch to see whether the problem solved.

The system errors or bugs also can result in this problem. Simply reset the watch in the Settings.

If the reset makes no sense, directly flash/update the watch firmware. Download the FINOW X5 3G smartwatch phone firmware from our Gearbest blog, and follow the guide to operate. But if it's hard for you, please ask help from the tech staff in the digital product fix shop.

None of the solutions work? The only reason should the watch screen flat cable is loose. But don't worry, it's a small problem, just take it to a digital product fixing shop, the problem will be easily solved.

Make sure your finger is not wet, otherwise sure the screen cannot detect your finger and won't react to your operation.

Use a soft cloth to clean the screen surface, the dirt also affects the touch screen reaction.

If it only happens when charging, maybe the electricity influences the touch reaction, which is a hardware issue. Disconnect the power charger then you can normally use the screen.

The personal touching habit will also affect the performance. Do not fast touch the screen too many times, giving some time to allow the screen to respond to your operation.

Update the watch's firmware. Download the FINOW X5 3G smartwatch phone firmware from our Gearbest blog, and follow the guide to operate. But if it's hard for you, please ask help from the tech staff in the digital product fix shop.

If the watch has dropped into water before, dry it and wait until the inside is dried as well. Then retry the operation.

If all the above methods are invalid, it must be a component matter. Maybe the circuit is broken, or the screen internal contact points are loose due to hard hit. Please take it to a digital product fix shop to check and repair.

There are only two reasons:

The watch OS meets some errors. Simply reset it. You can enter the watch Settings to choose the factory reset option to reset it, or you can flash the watch firmware to solve this issue. The firmware flash usually is more effective. Download the FINOW X5 3G smartwatch phone firmware from our Gearbest blog, and follow the guide to operate. But if it's hard for you, please ask help from the tech staff in the digital product fix shop.

The screen flat cable is loose. It's also a small issue. Just take it to a digital product fix shop to fix, the problem will be solved.

For Gearbest customers: If you've purchased the FINOW X5 3G smartwatch phone from us, but the post above doesn't solve your issues, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.


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