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Home > How To > SJ7000 sport video camcorder screen and booting issues
SJ7000 sport video camcorder screen and booting issues

SJ7000 sport video camcorder screen and booting issues

By  Zim Watson 2017-05-08 1940 4

Your SJ7000 waterproof sport video camcorder met white screen or blue screen problem? It cannot boot? Indicator light doesn't light? Memory error? Solve them with this troubleshooting guide.

These SJ7000 sport video camcorder troubles come from our consumer's feedback. We can divide them into two aspects - the screen and display issues and booting / power on issues. The solutions are offered below, hope this guide can help you solve the issues.

Screen & Display issues

SJ7000's screen becomes white / Blue with vertical / horizontal lines

● It may be caused by some unknown system / program errors. So simply reboot the device to check whether the screen restores that displays normally.

● Maybe the problem happens due to the TF card, for example, the card is broken, the card is full. So remove the memory card from the camcorder and check whether the problem disappears. If yes, change a new TF card. If no, continue with the next method.

● When both of the solutions make no sense, another solution you can try is to reset the device. Continuously press the Power/Mode button (on its front face) until you enter the camcorder setting menu, then press the UP/Down button (on its right side) to choose the Default Setting and press OK button to access it. Choose the OK option to reset the camcorder.

default setting SJ7000 action camera

● Alternatively, you can directly flash the camcorder's firmware to completely exclude all the system or software factors. Please download the SJ7000 ROM from our blog and operate as the SJ7000 waterproof sport video camcorder firmware flash guide shows to flash your device.

● After that, the screen still displays abnormally? That must be because the screen flat cable is broken or the screen itself has something wrong. Please take it to a local digital fixing store to check and repair. If the screen is damaged and needs to be exchanged, you'd better contact the after-sales service for help (to send it back the factory to exchange an original one).

Let's start from the very basic step.

● Check whether you have removed the camcorder's lens protective film, if not, please tear it off.

● If yes, check whether the camera lens is clean. The dirt spots, fingerprints, or dust will affect the captured image/video definition and quality. Use a soft and clean cloth to rub it.

● Once the external reasons are eliminated, check the camcorder's resolution setting. Continuously press the Power/Mode button (on its front face) until you enter the camcorder setting menu, then press the UP/Down button (on its right side) to choose the Resolution setting and press OK button to access it. Choose the higher resolution option according to your need.

changle SJ7000 sport camera's resolution

● Turn on the HDR feature. In the Setting menu, locate the HDR setting and press OK button to enter it, choose OK option to turn on it. After the feature be activated, the image or video you capture will be much clearer than before.

turn on SJ7000's HDR feature

● Change the Quality setting. Also in the Setting menu, choose the Quality setting, and choose a better quality option like Normal or Fine, then your image/video quality will improve as well.

choose SJ7000's quality of image/video

● When you have tried all the ways, but the problem remains, try to reset the camera. In the Setting menu, choose Default Setting to reset the camera.

reset SJ7000 sport camera

● Alternatively, you can directly flash the camcorder's firmware to completely exclude all the system or software factors. Please download the SJ7000 ROM from our blog and operate as the SJ7000 waterproof sport video camcorder firmware flash guide shows to flash your device.

● Finally, if none of the solutions work, the camera lens must be damaged or the related component is broken. Please contact the after-sales service for more help, for example, send it back the factory to check and repair or exchange the broken hardware.

Booting & TF card issues

The indicator light lights when charging, it means camcorder can be normally charged, so the "cannot boot" problem is not caused by the power or charging issues. So the reasons that result in this issue may be:

● Some system errors happened. So you can remove the battery and reinsert it back to try to boot the camera again. If it doesn't work, you can flash the camcorder's firmware. Please download the SJ7000 ROM from our blog and operate as the SJ7000 waterproof sport video camcorder firmware flash guide shows to flash your device.

● The screen flat cable is broken, so the screen cannot display any content. It's a small problem. In this situation, you can just take it to a digital product fixing store to check and repair.

● The screen is broken. It's a little bit serious problem. The better way is to contact the after-sales service to send it back the factory to exchange an original screen.

There are 5 possible reasons that would cause this phenomenon.

● The indicator light is broken. No matter the indicator light lights or not, just charge the camcorder through its original USB cable and power charger for minimum 10 minutes and then boot it. If it powers on, it means the reason the device cannot boot is just because the power drains. You can fix the indicator light in a digital product fixing center. If it cannot power on, it means it cannot be charged. Refer to the next reason and solution.

● The USB cable or power charger is broken. Try to use another working USB cable and power charger to charge the camcorder.

● System or software errors. To solve this issue, you can directly flash the camcorder's firmware. Please download the SJ7000 ROM from our blog and operate as the SJ7000 waterproof sport video camcorder firmware flash guide shows to flash your device.

● The battery, circuit, or other hardware is broken. Please take it to a digital product fixing center to check. If the result is the battery or hardware is broken, we suggest you to contact the after-sales service to buy an original battery or send it back the factory to exchange the original component. If the circuit is broken, just repair it in that center.

SJ7000 action camera appears memory error

This problem, in another word is, the TF card cannot be detected by the camcorder.

● Maybe it's because the bad contact between the TF card and the card slot. Simply pull the card out and then reinsert it back into the slot.

● If the solution doesn't work, please check whether there is any obstacles inside the card slot. Try to clean it.

● Check the TF card, whether it's in good condition or not. Use an eraser to rub the chip, and insert it into a USB card reader and connect the reader to a PC to check whether the card can be detected. If yes, it means the card is OK; if not, the card is damaged, please change a high speed TF card, such as Mingsford 64GB high speed TF card, Samsung UHS-1 64GB TF card, or MIXZA TOHAOLL SDHC 64GB TF card. And remember to format the card before using.

TF card for SJ7000 action camera

● Once all the external factors are eliminated, maybe the problem is caused by the system error or software issues. Simply reset it. Continuously press the Power/Mode button (on its front face) until you enter the camcorder setting menu, then press the UP/Down button (on its right side) to choose the Default Setting and press OK button to access it. Choose the OK option to reset the camcorder.

● Alternatively, you can directly flash the camcorder's firmware to completely exclude all the system or software factors. Please download the SJ7000 ROM from our blog and operate as the SJ7000 waterproof sport video camcorder firmware flash guide shows to flash your device.

● If all the ways are useless, please contact the after-sales service for more tech assistance.

For Gearbest customers: If you've purchased the SJ7000 waterproof sport video camcorder from us, but the guide doesn't solve your issues, please do not hesitate to get in touch. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.

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