Smart doorbell common issues and solution
By Adan Flannigan 2019-07-31 15951 1
If your smart doorbell is not connected to Wi-Fi, it appears Offline in the app. Here are a few quick solutions to get it back online:
● Make sure your Wi-Fi network is working properly. Try going online with another device and visit any website. Check on a mobile phone with only wifi (and not the mobile data connection). If the whole network is down, you'll need to find the cause of the problem before you can get the Nest Cam back online.
● Restart the camera: Unplug the Nest Cam from the wall outlet, wait ten seconds, and then reconnect the camera. After restarting the camera, a solid green light on the front means that it is connected to Wi-Fi.
● Restart the Wi-Fi router: Unplug the power cord, wait 30 seconds, and then reconnect the router. After starting up, wait until the lights on the router for the power supply and the connection no longer flash. Then wait a few minutes for a green light on the front of the camera. This means that the camera is connected to Wi-Fi.
● Check if your network has enough bandwidth. Temporarily disconnect other devices from the internet one by one and then check if your camera is back online. If bandwidth is the problem, you may need to limit the bandwidth usage of other devices or upgrade your Internet service.
● Check if the Wi-Fi signal is disturbed. Turn off other devices in your home that may cause problems. Examples include cordless phones, baby phones, microwaves, Bluetooth devices and wireless video systems.
Sometimes the name of your Wi-Fi network (SSID) is not displayed in the app during the installation of a Google Nest Cam or doorbell. This can have various causes: your camera may be too far away from your Wi-Fi router, the wireless signal is disrupted or there are other problems with your Wi-Fi network.
How your camera or doorbell finds Wi-Fi networks
During the installation, your camera searches for Wi-Fi networks and forwards the information to the Nest app. That is why you may not see your network immediately. If the network has not appeared after a few minutes, follow the steps below to solve problems.
● Check if your Wi-Fi network is lower in the list
● Make sure your network can use the 2.4 GHz band
● Check if you have a hidden WiFi network
● Move your camera and Wi-Fi router closer together
● Restart the Wi-Fi router
● Check whether there is a wireless interference
● Make sure that the camera is plugged in and receiving power.
● Check whether the camera is warm or cold to the touch
● Move the camera
● Restart the camera
● Restart the router
● Check the settings of your Wi-Fi network or router
● Make sure your router is on the list of incompatible devices
● Try turning off other wifi-connected devices
● Reset the camera
● Check the version of the App
● Check the internet connection speed of your modem/router
● Check the internet connection on your device
If you only have a problem with what the images of the camera look like (and you think this has nothing to do with the wifi connection), please read the following remarks:
1. Blurry, blurry or spotty video can have a number of causes:
● Remove the sticker on the lens. There is a translucent sticker on the lens of your new Nest camera to protect it during transport and installation. You need to remove this sticker.
● Remove dust or dirt from the lens with a soft, lint-free cloth.
2. A black-and-white image during the day usually means that Night Vision at Always is on.
● Change the setting from Night Vision to Automatic.
3. Glare is usually caused by the sun shining into the camera lens or being reflected from a nearby surface. Try one or more of the following solutions. Then check the video stream of your camera to see if the problem has been solved.
● Use the Nest app to zoom in and sharpen surfaces and objects. Cut out the surfaces and objects that are likely to cause the glare.
● Position your camera so that the sun can never shine directly into the lens. For example, aim the camera down slightly or provide some shade to protect the lens from direct sunlight.
● If possible, place objects that may reflect sunlight somewhere else.
4. A grainy or pixellated image if you are watching the video remotely may be the result of a slow internet connection at your current location.
5. Video has a pink, purple or blue tint:
This can happen if the camera becomes too hot or too cold.
● Do not use indoor cameras outdoors. They are not suitable for outdoor use and have an indoor operating temperature.
● To avoid overheating during the summer months, place an outdoor camera under the eaves or somewhere in the shade.
● Your camera's video may also have a pink, blue or purple tint if there is a problem with Night Vision. If there are problems with Night Vision, try the solutions below.
● Sometimes you notice a delay between the live video stream and what happens in real time. A small delay of a few seconds is normal for any streaming service on the Internet. But if the delay lasts longer, you can try to solve the problem using the following tips:
● Make sure you've opened a lot of apps on your smartphone. This can affect the overall performance of the device. Close a few apps, including the Nest app, then just open the Nest app to watch the video.
● Reload the feed from the camera. This can help if there's a ten-second delay or more if you've been watching the video in the Nest app for a very long time. To do this, go back to the start screen of the Nest app and tap the camera to renew the connection.
● Make sure your camera, smartphone, tablet or computer is connected to a Wi-Fi extender. A Wi-Fi extender always causes some delay on every device that uses it. If you have a Wi-Fi extender in your home, make sure the camera is connected directly to the Wi-Fi router to minimize the delay. To do this, go to the start screen of the Nest app and tap Settings Icon for Nest Settings and then Information about your home and then Help for Wi-Fi home network and then (select your camera) and then Update Settings. Make sure you choose the WiFi router and not the Wi-Fi extender.
Make sure that the video stream is hindered by a slow network connection on either side. In the first part of this article you will find more information about this.
● Make sure the camera microphone is turned on.
● If you are using a smart doorbell Indoor or Outdoor, or if you are using an iPhone to talk via APP, don't forget to release the app's Talk button (or click Done on a computer) to hear the other person's answer.
● If you are using a headset or speaker (via Bluetooth or wired), make sure that the sound comes from the device rather than from the smartphone or computer. If necessary, turn up the volume.
● If you use a headset or speaker for phone calls (via Bluetooth or wired), you may need to talk in that device instead of directly into your smartphone, tablet or computer.
● iPhone users should check that the "Sound on/off" button is not turned off.
● If you are using a mobile connection, try to find a place with a better signal or switch to Wi-Fi. If the Wi-Fi signal is also too weak, go to a place where the signal is stronger.
● Your camera's wifi connection may be too weak at the place where your camera is mounted. Often you see a message about a bad wifi connection when you look at the video stream of the camera. Move the camera closer to the WiFi router
● Install your camera close to the people you're talking to.
● Check the switch or the socket for
● Check the voltage in the Nest app.
● Check the bell settings in the app
● Check the bell wiring
● Check the doorbell wiring
● Check if the transformer of your doorbell is compatible
● When it is very hot or cold outside
The bell may sound automatically at unexpected moments, often as a result of voltage fluctuations. A small peak current is no problem, but larger ones can definitely ring your bell. This can happen when the Nest Hello switches to Night Vision.
● Disable Night Vision in the settings to temporarily prevent the bell from ringing.
● You probably need another transformer to which the bell wiring is connected.
● Checked the voltage and a new transformer installed.
Like any electronic device, the smart doorbell heat when it's on. It's normal for the camera to feel warm.
Tips to keep your camera or doorbell cool
● Place the camera or doorbell in a well-ventilated area.
● Make sure that the air can flow freely around the camera if you have hidden it somewhere.
● Do not place the camera or doorbell in a cabinet or housing where it may overheat.
● Do not cover the camera or doorbell with a cloth, molded silicone or hides, or other materials.
● Create some shade for an outdoor camera or doorbell, especially in a warm and sunny climate. You can, for example, install the camera or doorbell under a roof edge or overhanging point, or place a flap above the camera or doorbell.
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