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Home > How To > Solve BLUBOO Xtouch smartphone sound problems
Solve BLUBOO Xtouch smartphone sound problems

Solve BLUBOO Xtouch smartphone sound problems

By  Zim Watson 2017-08-25 1101 4

Help you solve the BLUBOO Xtouch smartphone sound related problems, such as the phone volume is low, no sound comes out, microphone doesn't work, etc.

Press the volume + button to turn up the phone volume.

Check whether your phone is in Silent mode, change it to Ring Mode. (Go to Settings -- Sound & notifications)

Some application programs, system errors, incompatibility issues, or viruses can lead to the phone sound card's malfunction. Scan your phone with a safety application to kill the viruses and then reboot your phone to see whether the problem has resolved.

If you've used the speaker a lot at the maximum volume level, it could have been damaged. In this case, you should take your phone to a repair shop to fix. If you want to change an original BLUBOO Xtouch phone speaker, you can ask the after-sales service for details.

Check whether your phone is in Silent mode. Is so, change it to Ring mode. (Drag the shortcut menu from the screen top and tap Audio profiles option, then choose the audio mode. Or Enter Settings -- Sound & notifications)

The physical volume buttons could be broken. Go to Settings - Sound & notifications, choose the audio mode you are using and then press the gear icon, slide the sound bar in the interface to adjust the volume.

Some application programs, system errors, incompatibility issues, or viruses can lead to the phone sound card's malfunction. Scan your phone with a safety application to kill the viruses and then reboot your phone to see whether the problem has resolved.

Simply reset your phone to eliminate some unknown possibilities (Go to Settings -- Backup & reset -- Factory data reset, press the RESET PHONE button). Do remember to back up your important data before the reset, otherwise, all of it will be permanently deleted.

If you've used the speaker a lot at the maximum volume level, it could have been damaged. In this case, you should take your phone to a repair shop to fix. If you want to change an original BLUBOO Xtouch phone speaker, you can ask the after-sales service for details.

If the microphone works fine when you are recording, this means that there is no problem with the microphone itself. The possible reasons for it not working during a call are:

The call signal may be weak. Make sure you are in an area with good connection: if you are in a parking lot or subway, wait till you are in an open area and make the call again.

The caller's receiver may be broken. Try calling another phone — if the phone disappears. However, if you are still can't be heard on the other end, the problem is with your phone. Take it to a repair shop to check and fix.

The most probable reason is that either the microphone or the cable is broken. Take the phone to a repair shop to check. If it's just the cable that's broken, it's a relatively small issue that can be easily fixed at the repair shop. However, if the microphone is broken and needs to be replaced, it's better to contact the after-sales service to ask whether you can buy an original BLUBOO Xtouch microphone.

Two possible reasons here: either the buttons are broken or some system errors / viruses are causing this issue.

Press the volume buttons several times – they may be stuck. Press the volume buttons several times – they may be stuck. Check whether there is any dust or small objects in the volume button cavity.

If this doesn't help, go to Settings - Sound & notifications, change the mode to General mode, then press the gear icon. Here move your finger to the Alarm volume or Ring volume to turn up / down the volume to check whether the sound volume can be adjusted or not.

If the volume cannot be adjusted, there might be something wrong with system. Try to reboot your phone to see whether the issue disappears.

Or just reset your phone to remove all the system possibilities. Go to Settings -- Backup & reset -- Factory data reset -- RESET PHONE. Do remember to back up your important data before the reset, otherwise, all of it will be permanently deleted.

If the volume can be adjusted, but there is still no sound coming out, some related components may be broken. Take the phone to a repair shop to check and fix.

Make sure the noise is not coming from the audio / video file - the audio quality may also have been damaged after file compression.

Objects in the vicinity may be affecting sound quality – for example, a magnet placed next to the speaker will cause sound distortion.

System viruses may also be causing the problem. Use the phone's safety app to scan and kill the viruses and then reboot the phone.

Reset your phone to get rid of all possible system errors. Go to Settings -- Backup & reset -- Factory data reset -- RESET PHONE. Do remember to back up your important data before the reset, otherwise, it will all be permanently deleted.

Alternatively, try updating the phone's firmware. Download the firmware from our Gearbest blog and follow the guide to flash it. As a final resort, you can obtain technical assistance from a local phone repair service.

For Gearbest customers: If you've purchased the BLUBOO Xtouch smartphone from us, but the post above doesn't solve your issues, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.


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 Solve BLUBOO Xtouch phone fingerprint identification issue
 BLUBOO Xtouch smartphone WIFI & network fixing guide
 BLUBOO Xtouch smartphone SIM card matters
 BLUBOO Xtouch smartphone USB connection & LED issues
 Fix BLUBOO Xtouch smartphone screen problems

 

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