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Home > How To > Solve Xiaomi Redmi Note 4X phablet screen problems
Solve Xiaomi Redmi Note 4X phablet screen problems

Solve Xiaomi Redmi Note 4X phablet screen problems

By  Sophia Windsor 2017-09-06 5839 5

This post mainly focuses on Xiaomi Redmi Note 4X screen problems: black screen, ghost images, touch screen and screen artifacts. Hope the following guide can help you.
Xiaomi Redmi Note 4X

● The phone battery might be completely drained. Try charging your phone for at least 30 minutes. Then press power button to reboot it. If it doesn't work, you can try doing a factory reset.

● If your phone can boot, you can do a factory reset in Settings. But before doing that, please back up all your important data firstly since all the data will be wiped during the process.

● If your phone can't boot, please do a factory reset according to the following steps: (all the data in your phone may be wiped during the process).

a. Turn off the phone firstly. Then press the volume up and power key at the same time until some indications displayed on the screen.

b. Use volume up/down key to select "Wipe Data/Factory Reset".

c. Use power key to confirm.

d. Use volume key to select Yes - Delete Alluser.

e. Once the operation finished, your phone will reboot automatically. It will take a few minutes to recover.

● If the black screen problem still can't be solved, it may have something to do with the hardware. Please contact with the after-sales service or take it to a professional repair shop to fix.

● Close the running App and open another App to check if the ghost images problem still exists. If the problem disappeared, the ghosting may be caused by that App. You had better uninstall it.

● If your phone always has ghost images whatever apps you enter into, the screen may break down. You should contact with the after-sales service or ask for profession repair.

● Do you use it when it is charging? If it is, please disconnect power supply to check if it returns to normal, because the charging electric current will interrupt the sensitivity of screen to some degree.

● Did your phone drop from a relatively high altitude or was it somehow damaged? If it is, the electrical circuitry might have been damaged. You had better have it professionally fixed in a repair store or replace a new screen.

● Your phone is also possibly occupied by too many apps, data, or pictures, etc. This will weaken your phone's touch screen performance, so please clean your phone's OS regularly through some third-party maintenance Apps, such as Clean Master, CCleaner, etc.

● If the three solutions above are excluded, you may try doing a factory reset according to the following steps: (all the data in your phone may be wiped during the process).

a. Turn off the phone firstly. Then press the volume up key and power key at the same time until some indications displayed on the screen.

b. Use volume up/down key to select "Wipe Data/Factory Reset".

c. Use power key to confirm.

d. Use volume key to select Yes - Delete Alluser.

e. Once the operation finished, your phone will reboot automatically. And It will take a few minutes to recover.

● If the touch screen failure problem still exists, the screen may break down. Please contact with our after-sales service or take it to a professional repair shop to fix.


Related: How to fix unresponsive touch screen on Android phone

● Turn off your phone. Then reboot it to see if it returns to normal.

● If reboot the phone doesn't make any sense, try doing a factory reset in Settings and following the steps: Settings - Additional settings - Backup & Reset - Factory data reset - Reset phone. Please back up all your important data firstly since all the data will be wiped during the process.

● If neither of the solutions takes effect, the display's flexible flat cable may be damaged or loose. But don't worry, it's just a minor problem, just take your phone to the professional repair store to check and fix. Or you can also ask for more technical assistance from our after-sales service.

For Gearbest customers: If you've purchased Xiaomi Redmi Note 4X from us, but the post doesn't solve your issue, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.


 You may also want to read:
 How to fix Xiaomi Redmi Note 4X 4G phablet battery issues
 Fix Redmi Note 4X phablet network & booting issues
 Xiaomi Redmi Note 4X phablet troubleshooting guide
 Xiaomi Redmi Note 4X phablet ROM firmware

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