The vacuum cleaner isn't working? Frequent questions and troubleshooting with sweeping robots
By Sigismondo Eisenhower 2019-06-26 392 0
Q1. Vacuum cleaner can’t start
Error description: Pressing the switch button cannot be switched on.
1.The machine has been set up for too long, the battery is empty and must be charged via the charging stand or adapter.
2.Check that the battery cable and shell connecting cable are loose and falling off.
3.If the machine switches frequently, check whether the button switch is damaged.
4.If the above reasons do not apply, you must replace the motherboard.
Q2. The fan does not rotate
Error description: Press the start button to start. The fan and brush of the machine stop for one second and the wheel continues to rotate. The blower and brush restart three times. After three restarts, the machine stops and the buzzer sounds an alarm.
1.Check that the fan is deformed and that you cannot hear any unusual sounds from the anemometer, and replace the fan module in this case.
2.Disconnect the fan cable and press the start button. If there is no alarm, you must replace the fan module.
3.Disconnect the fan cable and press the start button. If the device still issues an alarm and detects no abnormality, you will need to replace the motherboard.
Q3. Suspended in the running machine
Error description: Press the start button to start the machine, the machine stops for a few seconds, the fan, brush and wheel do not rotate, restart three times, the machine stops after three restarts, the buzzer sounds.
1.If the carpet is rough, the resistance of the machine is too high. Place the machine on the ground and try it out.
2.Pull out the left and right wheels to start the machine and check if such a problem exists. If there is a problem with the motherboard. You need to replace the motherboard. If you pull on the wheel, this means that the wheel is a problem and you need to replace the wheel. .
Q4. Do not shut down
Error description: After switching on, press the mains switch to switch off the power supply.
1.If the machine changes frequently, check if the button switch is damaged.
2.Check that the cable connecting cable is loose. If it is not recognized, it must be replaced.
Q5. The brush does not rotate
Error description: The main brush rotates, the side brush does not rotate, the main brush and the side brush do not rotate.
1.Check that the main brush is rotating. When the main brush rotates, check that the side brush is not wrapped with foreign objects.
2.If the main brush and the side brush cannot be turned, loosen the main gear screw. A point when the start is rotated or not when it cannot be rotated can only be replaced by the main tooth box.
Q6. The host abnormal sound
Error 1 description: Press the start button to start, the fan and brush of the machine stop for a few seconds, the wheel continues to rotate, the fan and brush should be restarted three times, the machine is stopped after three restarts and the buzzer sounds.
1.Clean the winding residues on the main brush and the side brush.
2.Pull the cable off the brush box and press the start button. If there is no alarm, you must replace the main box.
3.Disconnect the cable from the brush box and press the start button. If the device still alerts, you will need to replace the motherboard.
Error 2 Description: Press the Start key to start. The machine turns back and then stops. The alarm light flashes and the buzzer sounds an alarm.
1.Clean the sensor as the sensor is too dirty and causes a sensitive drop. Replace the lighter floor to see the effect.
2.Check whether the sensor cable is loose or falling off.
3.The ground detector is damaged and must be replaced.
Q7. The machine is in trouble
Error description: The machine is stuck to the ground by special objects.
1.The machine is wound by wires, wires, etc. scattered on the ground.
2.The machine is entangled on the carpet by hanging curtains or the like.
3.There are too many obstacles in front of the machine and if the machine cannot get out within a certain time, the alarm will be stopped.
Q8. Vacuum cleaner can’t start charging
Error description: The battery is hot when the device is charging, and the device cannot be turned on when the device is not charging.
This is caused by the poor internal consistency of the battery. It is only necessary to wait until the temperature switch has recovered. The machine can operate normally. By charging and discharging the battery three times, the internal consistency of the battery can be repaired.
Q9. Regardless of the boot shutdown fan / brush has rotated
Error description: After starting the machine, the left / right wheel does not rotate and the main brush / main fan works normally.
1. First check the left and right wheels for stuck foreign objects and whether the socket is loose.
2. If only one wheel is not turning, replace the left and right wheel bases to start the machine and check that the machine is not yet turning. If the wheel does not rotate, you must replace the wheel. If not, you will need to replace the motherboard.
3. The unit starts to run sideways and stops after stopping or hitting the wall. This indicates that the motherboard is defective and must be replaced.
Q10. does not charge the machine
Error description: If you charge the device with an adapter or a charging station, the green lamp of the device does not flash.
1. Check that the adapter is in order and that the adapter with the indicator lamp lights up. The adapter cannot be charged. Check whether the device can be charged in the automatic charging station. If the automatic charging station can be charged, the adapter is defective and must be replaced.
2. If the adapter and charging station are not charged, check that the machine's wheel does not rotate. If the wheel does not rotate, the IC 8958/4612 of the wheel drive fails and the battery is short-circuited. If it cannot be turned on, the battery has been damaged or the battery has been short-circuited. The motherboard must be replaced and the battery can be charged and activated.
3. Green light may flash but is still not charging, indicating that the motherboard is defective. You need to replace the motherboard. Although the 4 green LEDs do not blink, after a certain time of charging it is still powered, indicating that the green LED is defective and the green LED or keyboard has been replaced.
Q11. The machine is not charged for too long
Error description: If the device is operating for more than a month, it cannot be turned on and the host is charging. After a while the green light goes out and indicates that it is fully charged. There won't be power for a while.
Maintenance method: Use the adapter to charge the host directly. After the green light is switched off, it must be charged for another hour. In this case, the small battery is charged to activate the battery. After one hour, the device stops charging for one minute and then recharges the host. The battery can be charged normally. If it still does not work, top it up for another hour and reactivate the battery. This allows you to fully activate the battery three times.
Q12. The remote control is not sensitive
Error description: The buttons on the remote control can sometimes be remote controlled and sometimes not.
1. Check if the remote control battery voltage is too low.
2. The device cannot be placed in front of the open charging station and the virtual wall (cannot be remote controlled within 3 m of the charging station and the virtual wall). Disconnect the Base Station from the power supply and turn off the virtual wall before running the remote.
3. Turn on the charging station, let the machine switch to find the charging seat mode. Check whether the machine can rotate automatically when searching for the charging station. Rotate the circle to indicate the problem with the remote control button bar.
Q13. Rremote control has no effect / finds no charging station
Error description: The buttons on the remote control have no effect after switching on, the machine does not rotate when you search for the charging stand.
Maintenance procedure: 1 If the remote control has no effect and the charging station is found normally, there is a problem with the remote control itself. Check that the battery is powered and that the battery voltage is normal. A battery that has no power must be replaced with a battery of the same specification. If the device does not rotate when searching for the charging station, this means that the receiving head of the machine keypad / display panel is defective. You must change the keyboard or the receiving head. 2The device is remote controlled only after manual switch-on. If it is switched off manually, it cannot be remote controlled.
Q14. The button does not work
Error description: The keys on the keyboard sometimes have an effect and sometimes no effect.
Repair method: Replace the keyboard or replace the key with the same specification.
Q15. Left and right back alarm
Error description: The machine starts to pause for approx. 1 second and the red light alarm sounds.
1.Check all grounding detectors for loose or loose sockets.
2.Check the sensor cable by hand and make sure it falls down. Otherwise, you will need to replace the motherboard.
Error 2 Description: The machine pauses after a few seconds from left to right and pauses with a red light alarm.
1.Check the sensor lens for something that can be covered and bonded.
2.Replace a floor-sports machine with a relatively white colour and check whether there is a red alarm on the left and right.
3.Check all sensors on the ground detector for loose or loose sockets.
4.Check the sensor cables by hand and check if they fall down. If not, you will need to replace the motherboard.
Q16 Red light alarm
Error description: Start alarm immediately
Maintenance method: When starting, the red brush sounds if the wheel brush has not turned. First charge the adapter for a few seconds to determine if the machine can be charged normally, then disconnect the DC charging cable and start the machine. If the machine still starts the alarm. You must replace a DC charging station.
Q17. The cleaning effect is not good, the suction becomes smaller
Error description: The dust is not clean when the machine sweeps the floor.
Maintenance method: Check the dust box, dust inlet and dust cover to make sure they are not too dirty and that the cleaning procedure is normal.
Q18. The machine suddenly stops during operationstill starts the alarm. You must replace a DC charging station.
Error description: Suddenly stop / switch off when the machine is running
Maintenance method: 1 Check that the machine's power is exhausted and that it is switched off automatically. Manual loading is required at this point. 2 Check that the unit is operating in fixed-point mode and pauses in fixed-point mode after 10 minutes.
Q19. The noise increases
Error description: The noise of the running machine suddenly becomes louder.
1.If the noise suddenly becomes louder, check that the machine is switched to fixed point cleaning mode clockwise. When the machine is in fixed-point mode, it is a normal phenomenon that automatically recovers after a certain time.
2.If the machine makes a sharp noise in automatic cleaning mode, check that the dust box is installed and that the brush and dust box are clean.
3.Set the machine to automatic loading mode to check for abnormal noises. If abnormal noises occur, check the brush wheel for foreign objects. If it gets stuck, the spur gear has to be replaced. If there is no unusual noise, it means that the fan is unusual.
4.Check whether the fan is stuck to foreign objects. Otherwise, the fan must be replaced.
Q20. Turn left backwards all the way through
Error description: After the machine has been started, it retracts, turns left, returns, turns left and continues.
1.Make sure there is a wireless card in the sensor and reinstall the line if necessary.
2.Check whether the air guide opening is damaged or falling off.
3.Change the right wheel and check the machine to see if the left curve is continuously reversed. If you continue to retract the left curve, replace the main board.
Q21. Turn right continuously backwards
Error description: After the machine has been started, it retracts, turns right, returns and turns right and continues driving.
1.Make sure there is a wireless card in the left sensor of the motherboard. In this case, open it and reinstall it.
2.Change a wheel and let the machine run again to check if there is still a phenomenon of continuous backward rotation. If you continue to retreat to the right, replace the motherboard.
Q22. The machine anti-drop error or error
Error description: The running machine occasionally falls off the steps or stops at the edge of the step and lights up red.
1.First we must determine that the step height must be greater than 8 cm.
Check whether the sensor on the underside of the machine is dirty or clogged. A machine that is partially smooth or reflective can impair the fall protection function.
Check that the unit is working under strong sunlight. Please do not stack fragile objects under the table or steps of the machine to prevent the machine from falling under the influence of the environment.
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