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Home > How To > Troubleshoot H9 Ultra HD 4K action camera issues
Troubleshoot H9 Ultra HD 4K action camera issues

Troubleshoot H9 Ultra HD 4K action camera issues

By  Zim Watson 2017-04-24 16564 4

Useful H9 Ultra HD 4K action camera fixing guide to resolve the camera's screen, battery, images, charging and TF card issues.

When you have met troubles on the H9 Ultra HD 4K action camera, don't worry, this practical fixing guide can help you resolve all the issues. Refer to the solutions according to your need.

 Images are blurry  White screen
 Get stuck when recording videos  Get stuck on the Power off interface
 Straight lines appear on the image  The H9 action camera cannot be charged
 Black spots on the image  "Card Error" "File Error" notifications
 Black screen  

 

Images are blurry

The H9 action camera cannot focus that makes the captured images look blurry.

H9 action camera cannot focus

● Check whether the camera lens is clean or not, if not, use a clean soft cloth to wipe it.

● Change the video/photo resolution in the camera's setting. Press the camera's Power/Mode button (on the camera's front face) to switch to the Settings interface, then press the OK button (on the camera's top surface) to enter it. Press the Up and Down buttons (on the camera's right surface) to locate the Video Resolution or Photo Resolution, and press OK button to access it. Choose the resolution you prefer and press OK button to confirm.

Change video/photo resolution in H9 action camera's setting

● If the blurry images issue is not caused by the above two reasons, it may happen due to some system errors. Simply reset the camera (not format, because the format option aims to format the TF card). Go to camera's Settings - Reset, choose this option and press OK button to reset the camera, removing the system errors.

● When the TF card storage is full or the card's data transmission speed is slow, which also may cause this issue. So simply change a good quality branded TF card, such as the Toshiba, Samsung, MIXZA TF card. Please format the TF card before using it. Go to the camera's Settings, choose Format option to format the card.

● If none of the solutions work, the camera probably has some hardware issues. Please contact the after-sales service for further assistance.

 

 
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Get stuck when recording videos

When recording the videos with the H9 action camera, the camera always gets stuck.

● There might be some unknown system errors, simply resetting the camera the problem will be solved. Press the camera's Power/Mode button (on the camera's front face) to switch to the Settings interface, then press the OK button (on the camera's top surface) to enter it. Press the Up and Down buttons (on the camera's right surface) to locate the Reset option and press OK button to confirm it.

● When the TF card storage is full or the card's data transmission speed is slow, the video recording will be affected as well. And it's the most possible reason in fact. So simply change a good quality branded TF card, such as the Toshiba, Samsung, MIXZA TF card. Please format the TF card before using it. Go to the camera's Settings, choose Format option to format the card.


Straight lines appear on the image

When playing back the images/videos captured with the H9 action camera, there are uncountable straight lines appearing on the images like below picture.

Straight lines appear on the image taken by H9 action camera

● Check whether the camera lens' protective file is removed or not. If not, simply remove it.

● Check whether the camera lens is clean or not, if not, use a clean soft cloth to wipe it.

● Check the images on your phone or copy the images to your PC and check whether the images are normal. If yes, your camera's flat cable may loosen so that the lines only appear on the images on the camera's screen. Or the camera's screen is damaged. Please take it to a digital product repair center to check and repair or contact the after-sales service for further assistance.

● If no, maybe there is something wrong with the camera's system. You can reset the camera to remove these errors. Press the camera's Power/Mode button (on the camera's front face) to switch to the Settings interface, then press the OK button (on the camera's top surface) to enter it. Press the Up and Down buttons (on the camera's right surface) to locate the Reset option and press OK button to confirm it.


Black spots on the image

There are some black spots show on the captured images.

Black spots on the image shot by H9 action camera

● First, please make sure whether the object you capture is clean and the camera lens' protective file is removed.

● Check whether the camera lens is clean or not, if not, use a clean soft cloth to wipe it.

● Otherwise, the camera's flat cable may loosen, or the camera's lens is damaged. You can take it to a local digital repair center to check and repair. Alternatively, you can contact the after-sales service for further assistance.


Black screen

The H9 action camera cannot power on even the status light lights.

H9 action camera cannot power on

● Maybe some system errors happen. Please power off the camera and turn on it again. If you cannot shut off the camera, simply remove the battery from it to forcibly turn it off.

● If the camera screen doesn't light still, try to flash the camera. Download the H9 action camera's firmware from our Gearbest blog and follow the flash guide to flash the camera.

● Once none of the solutions work, the screen's flat cable might be broken or the screen is broken. Please take it to a digital product repair center to check and fix. Alternatively, you can contact the after-sales service for further assistance.


White screen

The camera screen becomes white when working of after launching.

H9 action camera's screen becomes white

● Maybe some system errors happen, please power off the camera and turn on it again. If you cannot shut off the camera, simply remove the battery from it to forcibly turn it off.

● If the camera screen doesn't light still, try to flash the camera. Download the H9 action camera's firmware from our Gearbest blog and follow the flash guide to flash the camera.

● Once none of the solutions work, the screen's flat cable might be broken or the screen is broken. Please take it to a digital product repair center to check and fix. Alternatively, you can contact the after-sales service for further assistance.


Get stuck on the Power off interface

When powering off the H9 action camera, the device screen gets stuck on the powering off interface for a long time.

Get stuck on the Power off interface

● Maybe some system errors happen. Please power off the camera and turn on it again. If you cannot shut off the camera, simply remove the battery from it to forcibly turn it off.

● If the exists as well, try to flash the camera. Download the H9 action camera's firmware from our Gearbest blog and follow the flash guide to flash the camera.

● Once none of the solutions work, the camera's hardware is broken. Please take it to a digital product repair center to check and fix. Alternatively, you can contact the after-sales service for further assistance.


The H9 action camera cannot be charged

● Please charge it through its original USB cable and charger. Wait for minimum 10 minutes to check whether the camera powers on.

● After a long time charging, if the camera still cannot be powered on, maybe the USB cable/charger is broken. Change another working USB cable/charger to charge it.

● If both of the ways make no sense, the battery might have something wrong. Maybe it's oxidized, you can use a cotton swab with some anhydrous alcohol to wipe the battery's metal pin. If it's useless as well, the other possible reason should be the battery is broken or the camera's charging component is broken.

wipe the battery's metal pin

● No matter it's because that the battery is broken or the hardware is damaged, the best way is to contact the after-sales service for more help - maybe purchase a new original battery or send it back the factory to check and repair.


"Card Error" "File Error" notifications

card error notification

● The TF card may loose, simply pull it out and reinsert it back again.

reinsert TF card

● The TF card may be damaged. Change another TF card to have a try.

● If it's useless, the card slot may be damaged. Please take it to a local digital product repair center to repair.


We sincerely hope this phone fixing guide can help you solve the H9 Ultra HD action camera issues.


For Gearbest customers: if the above solutions are not working for your issues, please do not hesitate to contact us. Just fill the ticket with your questions at our Support Center and send it to us. And we will try our best to deal with it as soon as possible when we receive it. We are always here for helping you.

Gearbest after-sales center: Support Center.


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