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Home > How To > Xiaomi Haylou GT2 TWS Earbuds FAQ
Haylou GT2 TWS
Xiaomi Haylou GT2 TWS Earbuds FAQ

Xiaomi Haylou GT2 TWS Earbuds FAQ

By  Joe Horner 2019-11-02 9267 0

Here is a detailed Xiaomi Haylou GT2 TWS earbuds frequently asked question list. If you have a Haylou GT2 true wireless bluetooth earphone, this post may take great effect for your daily use.

Xiaomi Haylou GT2 TWS Earbuds


●Before use, you need to tear out the insulating protective film on the charging touching place and then charging your Haylou GT2.

●Please make sure the end of the USB cable are securely connected.

●Turn on the Haylou GT2 and then turn them off. Disconnect and reconnect the USB charging cable.

Used for about 3.5 hours at fully charge and 50% volume. (Actual use time may vary due to different volume and use frequency.)

About 1.5 hours to fully charging the earphone(43mAh), about 2 hours for charge case(380mAh).

(Click here to get the Haylou GT2 charging method)

Not suggest you use powerbank to charge Haylou GT2, because the powerbank easily powers off when charging or some other errors will come up.

●The earphones not support volume adjustment, please adjusting the volume through your phone. (Click here to get the Haylou GT2 volume control guide )

●App Software settings may vary according to some functions of the App itself not depending on the phone.

Please check the Haylou GT2 earbud's battery capacity on the iOS phone or Android phone.

Please note that the earbuds out of the case will power off after 5 minutes if there are no any connection or operation.

●Please check whether your earbuds is in pairing mode or reconnect mode and check whether your mobile phone Bluetooth search function is opened.

●Check your mobile device's Bluetooth menu and delete / forget the Haylou GT2 earphones, then reconnect the headphones following the Haylou GT2 Pairing Guide.

Maybe your Haylou GT2 connected is in the single-ear mode, please reconnect by this way: Only One of the Xiaomi Haylou GT2 Earbud Work?

Earphone charging: Red indicator being on

Fully charging: White indicator being on for 1 minute then lights off

Battery case charging: Red indicator being on, and lights off after fully charging

NOTE: Please charge the battery case if the Haylou GT2 earphone put into the case not auto-powering off or the red indicator not lighting on.

●Check if the Haylou GT2 earbuds are turned off.

●Check if the earphone is paired. If necessary, pair the headphones with the audio source again.

●Check the connection of your audio source. If the volume is too low, turn up the volume. (Click here to get the Haylou GT2 volume control guide)

●Make sure your smartphone and Haylou GT2 headphones are close enough to one another when you want to connect them

●Check the manufacturer's recommended pairing process

●Try turning them off and on again

●Turn off or remove any interfering devices

●Move away from the WiFi router.

For detailed, please refer to this post: Haylou GT2 reset guide.


For Gearbest customers: If you've purchased Xiaomi Haylou TWS from us and still have problem after using these tips, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.

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