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Xiaomi Mi4 Smartphone: Your Doubts & Questions answered

by GB Blog Official 2017-03-20 335 0

This guide covers several issues and fixes relating to screen, system, camera, IMEI number and other problems, which you may encounter on your Xiaomi Mi4 smartphone.

The Xiaomi Mi4 is an undeniable classic, it offers almost everything you would ever want in a compact and powerful Android smartphone: Xiaomi's signature design language combined with snappy performance at a price that's simply too good to pass up. With a powerful Snapdragon 801 CPU, 3GB RAM and impressive 64GB storage under the hood, it offers silky-smooth multitasking and a superb user experience. However, we noticed that some customers reported occasional problems during their day-to-day use with their Xiaomi Mi4. Our Xiaomi Mi4 FAQ addresses these along with answering any doubts you might have to better understand the device.

Xiaomi Mi4 FAQ

1. The screen color appears abnormal.

● Check if you have set the whole system to subtractive color. If so, please turn off the subtractive color function.

● If the color is abnormal across the entire OS, go to "Settings - Additional settings - Accessibility - Color inversion" and make sure color inversion is turned off.

● However if the color is only abnormal in the browser, then go into the Browser's settings: "Settings - Additional settings - Color inversion" and turn off this function.

● If none of the above fixes resolve the screen issue, it may be a hardware problem. Please contact our aftersales service to arrange a product return and factory repair.

2. The Xiaomi Mi4's screen is red.

● Input "*#*#64663#*#*" into the dial interface to enter the QC test. Adjust and test the color options to check whether the screen returns to normal.

● If this solution does not work, please return your phone for a factory check and repair.

3. Xiaomi Mi4's UI stops working and displays "system has stopped" after booting.

● There might be a fault with the OS, try to restore the phone to its default factory settings. When the phone is powered off, hold the power button and the volume up button together to boot into the phone's Recovery mode. Choose "double wipe" or "double W", i.e. wipe data/factory reset and wipe cache partition.

● Warning: back up your personal data before the factory reset, as everything will be wiped during the process.

4. The front camera is unable to focus.

● Your phone might be too close or far from the item being photographed, i.e. beyond the range limit of the camera's focus, so move your phone back into range.

● The camera has set the macro mode, which is only for close up images, set the camera back to the normal/default mode.

● The light condition might not be ideal, being either too bright or too dark. Try to shoot in areas where the light is more even and consistent.

● The subject's color is not strong enough, try to focus with a reference first before capturing.

● Should the above solutions be ineffective, there may be an underlying hardware fault. Please contact our aftersales service to arrange a product return and factory repair.

5. Is the Xiaomi Mi4 a genuine or refurbished machine?

● It's genuine. There's an easy way to determine its authenticity: Input "*#06#" into the dial interface, a line of numbers will appear – this is the phone's IMEI number. Check whether the number matches the one in the phone settings. The IMEI number printed on the packaging box may be incorrect.

● Alternatively, you can dial Xiaomi customer service to determine whether the handset is genuine.

If you have any other questions regarding Xiaomi Mi4, head over to our GearBest Support Center and submit a support ticket. We are always happy to help, and will reply you as soon as possible.