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Home > > > MP3 & MP4 Players

Customer Questions & AnswersAsk a question

  • All (73)
  • Product information (64)
  • Stock status (3)
  • Payment (0)
  • About shipping (3)
  • Others (3)
  • Q

    My mp3 player keeps flashing three time i dont now whats going on becuse after the flash it turns off it turns on byitself

    By Christian Sep-12/2017 09:09:04

    A

    Hello Christian
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    What is the best micro SD card to buy for this item as well as memory? Thank you

    By Karen Jul-17/2017 08:07:30

  • Q

    Does it accompany earphone and charger?

    By Bruno Jul-10/2017 11:07:43

    A

    Hello Bruno,


    No, it comes without the earphone and the charger.

    Package Contents: 1 x MP3 Player

    Thank you for your inquiry.

  • Q

    When is expected arrival for the U.K?

    By Melandra Jun-12/2017 02:06:37

    A

    Dear Melandra,


    Total Delivery Time = Processing Time + Shipping Time
    We will need approximately 3-5 business days to arrange shipment of your order.

    The exact shipping time depends on the shipping method you choose.
    1) Flat Rate Shipping: Between 10-25 business days to ship to the destination, by post office.
    2) Standard Shipping: Between 7-15 business days to be delivered, by EMS.
    3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.

    Please note that the above shipping times are for guidance only.


  • Q

    Hello, Does it come with a charger cable? Thanks!

    By Steve May-25/2017 01:05:17

    A

    Hello Steve,

    There is no charger cable inside



  • Q

    how do you turn it on

    By jeff Mar-10/2017 04:03:30

    A

    Hello jeff,


    You can press here to turn it on: http://prntscr.com/eiknf1

    Thanks for your inquiry.

  • Q

    How much internal storage ?

    By Majed Alshamaileh Mar-07/2017 08:03:09

    A

    Hello Majed,


    It has not internal storage, you can insert a micro SD card in it.

    Thanks for your inquiry.

  • Q

    is there a volume control on this item?

    By gord Feb-21/2017 11:02:43

    A

    Hello gord,

    There is a volume control on this item.

  • Q

    Can this MP3 Player plays while charging?

    By Henry Feb-18/2017 09:02:07

    A

    Hello Henry,


    Thank you for your inquiry.

    Yes,it can play while charging.

  • Q

    Hello, How do I get files onto this product? I purchased 30 of them and they won't show up on a computer. I read something about the SD card reader... but that doesn't make sense if these devices have 16gb of on-board storage... why would I need an SD card, that IS the storage...

    By chris Feb-15/2017 12:02:27

    A

    Hello chris

    Thank you for your inquiry.

    You need to use a SD card reader to read the files.

    Thank you, Let me know if you need any help.

    Have a nice day!


Prev 1 234 ... 8Go To: GO

  • Q

    What is the best micro SD card to buy for this item as well as memory? Thank you

    By Karen Jul-17/2017 08:07:30

  • Q

    Does it accompany earphone and charger?

    By Bruno Jul-10/2017 11:07:43

    A

    Hello Bruno,


    No, it comes without the earphone and the charger.

    Package Contents: 1 x MP3 Player

    Thank you for your inquiry.

  • Q

    Hello, Does it come with a charger cable? Thanks!

    By Steve May-25/2017 01:05:17

    A

    Hello Steve,

    There is no charger cable inside



  • Q

    how do you turn it on

    By jeff Mar-10/2017 04:03:30

    A

    Hello jeff,


    You can press here to turn it on: http://prntscr.com/eiknf1

    Thanks for your inquiry.

  • Q

    How much internal storage ?

    By Majed Alshamaileh Mar-07/2017 08:03:09

    A

    Hello Majed,


    It has not internal storage, you can insert a micro SD card in it.

    Thanks for your inquiry.

  • Q

    is there a volume control on this item?

    By gord Feb-21/2017 11:02:43

    A

    Hello gord,

    There is a volume control on this item.

  • Q

    Can this MP3 Player plays while charging?

    By Henry Feb-18/2017 09:02:07

    A

    Hello Henry,


    Thank you for your inquiry.

    Yes,it can play while charging.

  • Q

    Hello, How do I get files onto this product? I purchased 30 of them and they won't show up on a computer. I read something about the SD card reader... but that doesn't make sense if these devices have 16gb of on-board storage... why would I need an SD card, that IS the storage...

    By chris Feb-15/2017 12:02:27

    A

    Hello chris

    Thank you for your inquiry.

    You need to use a SD card reader to read the files.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Can I use the USB cable of the apple Ipod Shuffle?

    By Vitor Guedes Feb-02/2017 09:02:13

    A

    Hello Vitor,

    Thank you for your inquiry.

    It is a MP3 Player.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    How to charge and how to tell when charged up

    By daniel Jan-06/2017 09:01:03

    A

    Hello daniel,
    It uses mini usb cable. You can use the normal Mobile phone charger adapter for it.

Prev 1 234 ... 7Go To: GO

  • Q

    My mp3 player keeps flashing three time i dont now whats going on becuse after the flash it turns off it turns on byitself

    By Christian Sep-12/2017 09:09:04

    A

    Hello Christian
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Merci

    By Yassine elbouragui Dec-12/2016 02:12:15

    A

    Hello Yassine,
    Thank for contacting us .

    Please contact us any time .

  • Q

    Do you have this product in stock "Simplicity Fashion Pocket MP3 Player 3.5mm Audio Jack with Back Clip and Micro SD Card Slot - BLACK EA0"?

    By Cvijetin Nov-16/2016 05:11:27

    A

    Hello Cvijetin,


    Thank you for your inquiry.

    Yes,it's in stock,please feel free to order it.

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  • Q

    When is expected arrival for the U.K?

    By Melandra Jun-12/2017 02:06:37

    A

    Dear Melandra,


    Total Delivery Time = Processing Time + Shipping Time
    We will need approximately 3-5 business days to arrange shipment of your order.

    The exact shipping time depends on the shipping method you choose.
    1) Flat Rate Shipping: Between 10-25 business days to ship to the destination, by post office.
    2) Standard Shipping: Between 7-15 business days to be delivered, by EMS.
    3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.

    Please note that the above shipping times are for guidance only.


  • Q

    how long will it take to have product shipped to new zealand ?

    By izack Dec-20/2015 08:12:28

    A
    Hi izack , Total Delivery Time = Processing Time + Packaging Time + Shipping Time We generally require between 3-5 business days to arrange shipment of orders. The exact delivery time depends on the shipping method you choose. 1) Expedited Shipping: Around 4-7 business days to arrive. 2) Standard Shipping: Between 6-8 business days to be delivered. 3) Flat Rate Shipping: Between 10-25 business days to ship to the destination. For more details, please refer to: http://www.gearbest.com/about/shipping-methods.html
  • Q

    Do you ship in Cyprus and if you do how much will it cost? and how many days will it take?

    By Demetris Oct-01/2015 07:10:48

    A
    Hi Demetris, We can ship to Cyprus.Please add all the items to cart, and then choose the country you want the order to be shipped to. The estimate shipping cost and total amount will be displayed for each shipping method. Total Delivery Time = Processing Time + Packaging Time + Shipping Time We generally require between 3-5 business days to arrange shipment of orders. The exact delivery time depends on the shipping method you choose. 1) Expedited Shipping: Around 4-7 business days to arrive. 2)Priority direct mail:Around 7-15 working days to arrived. 3) Standard Shipping: Between 6-8 business days to be delivered. 4) Flat Rate Shipping: Between10-25 business days to ship to the destination. Please check the details in following link http://www.gearbest.com/about/shipping-methods.html
  • Q

    Hello can I buy the mini USB cable to charge the product on your website? Can you indicate me the link? Many thanks Caterina

    By Caterina Jan-14/2017 07:01:51

    A

    Hello Caterina,

    Thank you for your inquiry.

    For your reference:http://www.gearbest.com/mini-usb-cable-_gear/;

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Can I buy earphones for this product. How much are they? How much are the memory cards?

    By Shari Aug-25/2016 02:08:54

    A

    Hello Shari,
    Yes,you can buy earphones for this product.

    We kindly suggest that you can choose this item, please kindly check the link : http://www.gearbest.com/earbud-headphones/pp_362337.html , the price is $11.99 .

    The item is running Flash Sale, please kindly place an order soon .

    You can buy the memory card , please check the link http://www.gearbest.com/memory-cards/pp_337825.html?wid=21 , the price is $2.41 .




  • Q

    i bought this mp3 player and i was wondering how you put music on it

    By mariah Mar-04/2016 09:03:19

    A

    Hello mariah,

    Thank you for your inquiry,you can download the music via the USB cable.Have a nice day.