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Home > > > MP3 & MP4 Players

Customer Questions & AnswersAsk a question

  • All (91)
  • Product information (80)
  • Stock status (0)
  • Payment (0)
  • About shipping (2)
  • Others (9)
  • Q

    Could i connect this one to bluetooth headphone and listening music with bluetooth headphone? I mean this one connects to headphone and works.

    By Thien Nguyen May-31/2017 05:05:30

    A

    Hello Thien


    The item can only connect the loud-speaker by bluetooth .


  • Q

    hi. will this product bluetooth connect to my jbl charge3

    By stephano Mar-22/2017 07:03:08

    A

    Hello stephano
    Yes, it can use with jbl charge3

  • Q

    can I download audio books

    By steve Mar-05/2017 06:03:31

    A

    Hello steve,
    Yes, you can download audio books.

  • Q

    Hi, Does this player have a camera ? If not do you have one that does ?

    By Tony smith Feb-24/2017 09:02:12

    A

    Hello Tony,
    There is no camera.

  • Q

    How do I go from playing MP3 songs to the main menu then to FM Radio?

    By Claude Bowlin Feb-07/2017 04:02:29

    A

    Hello Claude,
    There is a User Manual in the package,

    Please check it.

  • Q

    THE FM RADIO CAN BE LISTENED THROUGH BLUETOOTH, OR NECESSARILY WITH A HEADSET WITH CABLE

    By José Joaquín Estremera Urabayen Jan-10/2017 05:01:10

    A

    Hello José,

    Thank you for your inquiry.

    For the FM radio, you need to connect headphones.

  • Q

    Can I upload movies and videos using a Android device

    By John doe Jan-02/2017 08:01:07

    A

    Hi John,


    Thank you for your inquiry.

    You cannot upload movies and videos using a Android device.

    Have a nice day!


  • Q

    Can you pair this device with a mobile phone?

    By Kerry rai Dec-26/2016 07:12:29

    A

    Hello Kerry,


    Sorry, it can not be connect with a mobile phone.

    Thanks for your inquiry.

  • Q

    Is it possible to connect this device with any bluetooth headphones ?

    By Snakey Dec-07/2016 07:12:40

    A

    Hello Snakey,

    This item can only be connected to PA equipment, it cannot work as a PA equipment.

    Thanks for your interest.


  • Q

    Is it possible to connect this device with any bluetooth headphones ?

    By Snakey Dec-07/2016 07:12:36

    A

    Hello Snakey,

    This item can only be connected to PA equipment, it cannot work as a PA equipment.

    Thanks for your interest.


Prev 1 234 ... 10Go To: GO

  • Q

    Could i connect this one to bluetooth headphone and listening music with bluetooth headphone? I mean this one connects to headphone and works.

    By Thien Nguyen May-31/2017 05:05:30

    A

    Hello Thien


    The item can only connect the loud-speaker by bluetooth .


  • Q

    hi. will this product bluetooth connect to my jbl charge3

    By stephano Mar-22/2017 07:03:08

    A

    Hello stephano
    Yes, it can use with jbl charge3

  • Q

    can I download audio books

    By steve Mar-05/2017 06:03:31

    A

    Hello steve,
    Yes, you can download audio books.

  • Q

    Hi, Does this player have a camera ? If not do you have one that does ?

    By Tony smith Feb-24/2017 09:02:12

    A

    Hello Tony,
    There is no camera.

  • Q

    THE FM RADIO CAN BE LISTENED THROUGH BLUETOOTH, OR NECESSARILY WITH A HEADSET WITH CABLE

    By José Joaquín Estremera Urabayen Jan-10/2017 05:01:10

    A

    Hello José,

    Thank you for your inquiry.

    For the FM radio, you need to connect headphones.

  • Q

    Can I upload movies and videos using a Android device

    By John doe Jan-02/2017 08:01:07

    A

    Hi John,


    Thank you for your inquiry.

    You cannot upload movies and videos using a Android device.

    Have a nice day!


  • Q

    Can you pair this device with a mobile phone?

    By Kerry rai Dec-26/2016 07:12:29

    A

    Hello Kerry,


    Sorry, it can not be connect with a mobile phone.

    Thanks for your inquiry.

  • Q

    Is it possible to connect this device with any bluetooth headphones ?

    By Snakey Dec-07/2016 07:12:40

    A

    Hello Snakey,

    This item can only be connected to PA equipment, it cannot work as a PA equipment.

    Thanks for your interest.


  • Q

    Is it possible to connect this device with any bluetooth headphones ?

    By Snakey Dec-07/2016 07:12:36

    A

    Hello Snakey,

    This item can only be connected to PA equipment, it cannot work as a PA equipment.

    Thanks for your interest.


  • Q

    I bought one of these, but my computer doesn't recognize it for tranfering files. How do I get it to recognize the mp3 file?

    By Nancy Cortese Nov-21/2016 08:11:59

    A

    Hello Nancy

    Thank you for your inquiry.

    Insert it in and out serveral times, This could be the interface into suspended animation state, Or change a computer to try again.

    You can directly use MP3 file.

    Please switch it to another cable.

    Thank you, Let me know if you need any help.

    Have a nice day!


Prev 1 234 ... 8Go To: GO

  • Q

    how long will it take to get to UK

    By vince Nov-18/2016 02:11:17

    A

    Hello vince,
    Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    1) Expedited Shipping: 7-15 working days
    2) Registered Air Mail:10-25 working days
    3) Unregistered Air Mail:13-30 working days

    4) Priority Line : 7 - 15 working days(Only for partial countries)
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

  • Q

    will there be custom charges due for shipping to the USA ?

    By johnnie murphy Jul-18/2015 10:07:10

    A
    Hi,johnnie! We can ship worldwide. Our customers from your country can receive the goods well so far. Taxes are charged by your local customs office control and are covered by the customer . We recommend you ship the item by surface mail or ems to reduce or avoid ( if applicable). Please refer to http://www.gearbest.com/about/faq.html.
  • Q

    How do I go from playing MP3 songs to the main menu then to FM Radio?

    By Claude Bowlin Feb-07/2017 04:02:29

    A

    Hello Claude,
    There is a User Manual in the package,

    Please check it.

  • Q

    How many songs can u put on a 4gb one

    By Jay Mar-04/2016 02:03:41

    A

    Hello Jay,

    Thank you for your inquiry.The Storage memory capacity is 4GB .You can put on about 1000 songs.Have a nice day.


  • Q

    which language is the mp3 player ruizu x06? how to change the language? please explain me step by step.

    By gabi Sep-15/2015 03:09:04

    A
    Hi gabi, There are 28 languages in it and please follow these steps:Set up->language->change the language you want.
  • Q

    like it when you send me my request: WW1508261332547044 want to send the red.thanks

    By gabrielarochademenezes Aug-26/2015 04:08:50

    A
    Hi, Thank you very much for placing an order with us. We have seen your message that you want red color.Please rest assured that the item you ordered is the red color one. If you still have any question with your order, please kindly submit a ticket with your order number to our Support Center: support@gearbest.com We will reply you soon with solutions regarding to your situation. Thank your for your inquiry. Please feel free to ask if you have further questions.
  • Q

    I wonder if you ship the product before you test?you send by email the tracking code? thanks.

    By gabrielarochademenezes Aug-23/2015 03:08:11

    A
    Hi Gabrielarochademenezes, the product will be test before ship out. You will receive a shipping message include the tracking number when the order ship out.
  • Q

    I see that you offer this in blue and red but I have seen it in green, do you not offer it in green? Or is that color out of stock? I would like to buy 3 of them for my kids but would really like them in different colors. Thank you for your time. Sincerely Kitt

    By Kitt McLeod Aug-12/2015 03:08:04

    A
    Hi,Kitt!Thank you for your inquriy.There are only blue and red colors for this item.
  • Q

    WILL THIS UNIT PLAY TO A WIRELESS SPEAKER WITHOUT THE USE OF ANY WIRES? IF SO,DO YOU RECOMMEND A SPEAKER THAT IS COMPATIBLE. I NEED A SMALL SPEAKER AS WELL. 2.5" X 2.5 INCHES PREFERRED.

    By RON K Jul-15/2015 01:07:00

    A
    Hi,PONK!It can not connect with wireless speaker.
  • Q

    I cant get this to connect to my bluetooth speaker. The name of it is AUVIO FROM RADIO SHACK... Is there something im doing wrong... TY Robbie

    By robert woods Jul-14/2015 03:07:43

    A
    Hi,robert!You can reset and try again.If it can not work,you can send an email with a video to our Support Center. We will reply your email within 24hours and help you solve all the problems.The link is: http://www.gearbest.com/about/contact-us.html
  • Q

    Hello there. I got a Bluetooth Harman/kardon speaker and I need a Bluetooth MP3 player to go with it. Please advise if this is the right item for it and if you can explain it to me further how can I use it and how can I enjoy the benefit out of it. Thank you in advance.

    By Carol May-19/2015 09:05:43

    A
    Hi Carol,this is the right item for it.Compact MP3 music player,provides high quality HIFI sound for music enjoyment.