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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (98)
  • Product information (58)
  • Stock status (2)
  • Payment (4)
  • About shipping (25)
  • Others (9)
  • Q

    I need a phone like this and came to the site with the search for the Oukitel K10000 but I notice it comes with EU plug. Can you send me one with US plug?

    By Mike Conroy Jul-31/2017 12:07:10

    A

    Hello Mike,
    We are sorry we have EU plug and UK plug only, you can buy an adapter to use it.

  • Q

    Oi. Sou do Brazil e penso em realizar a compra desse produto. Saberia me informar se teria como abaixar o valor na nota fiscal, para eu não ser taxada? Hi, i'm from Brazil and I plan to buy this product. Could you tell me if you could lower the amount on the invoice, so I would not be taxed?

    By Letícia Valezin Silva Jul-14/2017 01:07:34

    A

    Hello Letícia,


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html

    We sincerely appreciate your understanding in this matter and wish to apologize for any inconvenience caused.


  • Q

    dose it work in Asia i mean in saudi arabia and pakistan?

    By sami Jun-30/2017 08:06:27

    A

    Hello sami,

    It is unlocked for Worldwide use.

    Please click the link: http://maps.mobileworldlive.com/ and check it.




  • Q

    produsu are o garantie de reparare in italia si in romania

    By vasile adrian Apr-25/2017 03:04:25

    A

    Hello vasile

    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    nedings garantija jeigu atnaujinsiu ios through menu?

    By egis Apr-19/2017 09:04:34

    A

    Hello egis,

    Please check the following information.


    Product Notes:
    1. Download your favorite apps through the Google Play Store or Market installed.
    2. Note: This smart phone is designed only to work with the current Android/Windows OS installed in it. Any alterations such as upgrades or flashing a newer version will void the warranty.
    3. The stated ROM amount shows the maximum available ROM with nothing installed. However, the Android/Windows OS and pre-installed software from the manufacturer will occupy some of this ROM. The available ROM on the device will therefore be slightly less than the ROM listed.n.


    Thank you for your queation.

  • Q

    ola moro no rio de janeiro brasil...quanto fica para o celular chegar até aqui e quanto tempo demoraria???

    By jhonathan Feb-27/2017 08:02:19

    A

    Hello jhonathan,
    Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    1) Expedited Shipping: 3-7 working days
    2) Unregistered Air Mail & Registered Air Mail:10-40 working days
    3) Priority Line : 5- 25 working days(Only for partial countries)
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

  • Q

    Can you make a phone call from the phablet?

    By E. Benson Feb-22/2017 04:02:27

    A

    Hello E.,
    Yes it can make calls

  • Q

    Good morning, how much does the shipment charge me? peru lima OUKITEL K10000 phablet 4G

    By paul Jan-23/2017 08:01:51

    A

    Hello paul,

    Thank you for your inquiry.

    Please feel free to refer to this link:http://www.gearbest.com/about/shipping-methods.html

    It mainly depends on the shipping address and the shipping method you choose.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Friend, can you send the product without the box, only the content packed in plastic bubble? To avoid problems with Brazilian customs.

    By Junior Jan-22/2017 09:01:54

    A

    Hello Junior,


    Sorry, we will ship the original case with this item. Just like this one: http://review.gearbest.com/upload/gearbest/review/20161008/02C99AD3EA816EBCFC0ED06482A102E0_640-480.jpg

    Thanks for your inquiry.

  • Q

    Hello, I live in the Uk how long would it roughly take to get here? Also what is the refund policy as this is a gift? Thank you, James

    By James Jan-18/2017 04:01:43

    A

    Hello James,

    The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

    The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

    The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.


    For return , please see this link: http://www.gearbest.com/about/warranty-and-return.html

Prev 1 234 ... 10Go To: GO

  • Q

    I need a phone like this and came to the site with the search for the Oukitel K10000 but I notice it comes with EU plug. Can you send me one with US plug?

    By Mike Conroy Jul-31/2017 12:07:10

    A

    Hello Mike,
    We are sorry we have EU plug and UK plug only, you can buy an adapter to use it.

  • Q

    dose it work in Asia i mean in saudi arabia and pakistan?

    By sami Jun-30/2017 08:06:27

    A

    Hello sami,

    It is unlocked for Worldwide use.

    Please click the link: http://maps.mobileworldlive.com/ and check it.




  • Q

    produsu are o garantie de reparare in italia si in romania

    By vasile adrian Apr-25/2017 03:04:25

    A

    Hello vasile

    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    nedings garantija jeigu atnaujinsiu ios through menu?

    By egis Apr-19/2017 09:04:34

    A

    Hello egis,

    Please check the following information.


    Product Notes:
    1. Download your favorite apps through the Google Play Store or Market installed.
    2. Note: This smart phone is designed only to work with the current Android/Windows OS installed in it. Any alterations such as upgrades or flashing a newer version will void the warranty.
    3. The stated ROM amount shows the maximum available ROM with nothing installed. However, the Android/Windows OS and pre-installed software from the manufacturer will occupy some of this ROM. The available ROM on the device will therefore be slightly less than the ROM listed.n.


    Thank you for your queation.

  • Q

    ola moro no rio de janeiro brasil...quanto fica para o celular chegar até aqui e quanto tempo demoraria???

    By jhonathan Feb-27/2017 08:02:19

    A

    Hello jhonathan,
    Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    1) Expedited Shipping: 3-7 working days
    2) Unregistered Air Mail & Registered Air Mail:10-40 working days
    3) Priority Line : 5- 25 working days(Only for partial countries)
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

  • Q

    Can you make a phone call from the phablet?

    By E. Benson Feb-22/2017 04:02:27

    A

    Hello E.,
    Yes it can make calls

  • Q

    Good morning, how much does the shipment charge me? peru lima OUKITEL K10000 phablet 4G

    By paul Jan-23/2017 08:01:51

    A

    Hello paul,

    Thank you for your inquiry.

    Please feel free to refer to this link:http://www.gearbest.com/about/shipping-methods.html

    It mainly depends on the shipping address and the shipping method you choose.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Friend, can you send the product without the box, only the content packed in plastic bubble? To avoid problems with Brazilian customs.

    By Junior Jan-22/2017 09:01:54

    A

    Hello Junior,


    Sorry, we will ship the original case with this item. Just like this one: http://review.gearbest.com/upload/gearbest/review/20161008/02C99AD3EA816EBCFC0ED06482A102E0_640-480.jpg

    Thanks for your inquiry.

  • Q

    Hello I live in Denmark. When the phone is sent from England EU will it fit for Danish telecom 4G standard? Is the charger's in the box, the same as in China, which is also the same as in Denmark or is it a GB charger wall plug? Can I put the phone to Danish language in Android? The price is DKKr.1089.62 will there be more taxes, etc. when it is sent to Denmark? Have a nice day. And thank you Lars

    By Lars D Jan-07/2017 12:01:02

    A

    Hello Lars,

    Thank you for your inquiry.

    It is unlocked for Worldwide use. Please ensure local area network is compatible. Click here:http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    It is available in EU warehouse, Please feel free to make your order.

    Normally we do not attach the price on the package.

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    English Manual : 1

    We will send you the adapter according to your shipping country.

    Language: Indonesian, Malay, Catalan, Czech, Danish, German, Estonian, English, Spanish, Filipino, French, Croatian, Italian, Latvian, Lithuanian, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Greek, Turkish, Bulgarian, Russian, Serb, Ukrainian, Armenian, Hebrew, Urdu, Arabic, Persian, Hindi, Bengali, Thai, Korean, Burmese, Japanese, Simplified Chinese, Traditional Chinese.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    I saw that if I buy this cell phone in this webpage then I will get 1 year warranty. I read the description and I saw that I have to pay the return is it true? And what else does it contains, because I didn't really find more. Thank you very much!

    By Krisztina Dec-23/2016 11:12:19

    A

    Hello Customer,

    It is true. What do you mean "what else does it contains?"
    Package Contents

    Cell Phone 1

    Power Adapter 1

    USB Cable 1

    English Manual 1


Prev 1 23456Go To: GO

  • Q

    Hello, will be EU-Warehouse Option avaible again? Best regards, Alex

    By Alexander Jun-06/2016 04:06:31

    A

    Hello,

    Yes, the item is in stock IN EU-Warehouse now.

    Welcome to buy items on our website.

  • Q

    There is no inventory of oukitel k10000 No shipping method the Republic of Korea

    By Kim Apr-04/2016 07:04:36

    A

    Hello Kim,

    Thank you for your inquiry,we have checked we can just ship it to South of korea.Have a nice day.


  • Q

    Oi. Sou do Brazil e penso em realizar a compra desse produto. Saberia me informar se teria como abaixar o valor na nota fiscal, para eu não ser taxada? Hi, i'm from Brazil and I plan to buy this product. Could you tell me if you could lower the amount on the invoice, so I would not be taxed?

    By Letícia Valezin Silva Jul-14/2017 01:07:34

    A

    Hello Letícia,


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html

    We sincerely appreciate your understanding in this matter and wish to apologize for any inconvenience caused.


  • Q

    con que tipo de moneda se compra el movil? es que quiero comprarlo

    By gabriel Jul-15/2016 08:07:07

    A

    Hola Gabriel,

    Usted es bienvenido para ver el precio en diferentes monedas en la parte superior de nuestra página principal. Sin embargo sólo se aceptan pagos en dólares estadounidenses.

    Una vez que se paga por Paypal y tarjeta de crédito para su pago será cambiado a dólares de forma automática.


  • Q

    can it be available cash on delivery basis

    By Avadhuth Feb-22/2016 04:02:48

    A

    Hello Avadhuth,

    You can shop safely and securely with any of the following convenient methods and in us dollars.

    We do not accept Cash on Delivery.

    1.PayPal
    2.Pay by credit card directly
    3.Pay by credit card via PayPal
    4.Wire Transfer
    5.Western Union


  • Q

    Can i give the payment on delivery time???

    By Sahil Feb-08/2016 05:02:52

    A

    Hello Sahil,

    You can shop safely and securely with any of the following convenient methods and in us dollars.

    We do not accept Cash on Delivery.

    1.PayPal
    2.Pay by credit card directly
    3.Pay by credit card via PayPal
    4.Wire Transfer
    5.Western Union


  • Q

    Hello, I live in the Uk how long would it roughly take to get here? Also what is the refund policy as this is a gift? Thank you, James

    By James Jan-18/2017 04:01:43

    A

    Hello James,

    The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

    The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

    The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.


    For return , please see this link: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Hi! My name is Paulo from Brazil. How many time to arrival in my country? Tks

    By Paulo André Minhoto Jan-18/2017 12:01:36

    A

    Hello Paulo,


    Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    1) Expedited Shipping: 3-7 working days
    2) Unregistered Air Mail & Registered Air Mail:10-40 working days
    3) Priority Line : 5- 25 working days(Only for partial countries)
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

  • Q

    I wan to buy this phone but im located in Vancouver, Canada. what are my wherehouse options and how long would it take? Thanks

    By Netcom Dec-31/2016 01:12:42

    A

    Hello Netcom,

    Thank you for your inquiry.

    For your reference:http://prntscr.com/dq92sh;

    http://www.gearbest.com/about/shipping-methods.html

    It depends on the shipping method you choose, Please refer to the link for more details.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Hey dear i buy the cell phone how long you need....for deliver is it right that i will get the phone latest on 28.9 Regards Dennis

    By dennis Sep-23/2016 09:09:48

    A

    Hello dennis,
    We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    A. Expedited Shipping: Around 3-7 business days to arrive.
    B. Standard Shipping: Between 7-10 business days to be delivered.
    C. Flat Rate Shipping: Between 10-25 business days to be received.
    For more shipping details http://www.gearbest.com/about/shipping-methods.html

  • Q

    Hi I order you to Hungary It will arrive at the amount of time ? and how much the shipping ? ( its : 17.33 usd ????? ) Thanks in advance!!

    By Balázs Sep-10/2016 05:09:48

    A

    Hello Balázs,
    You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
    Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
    Delivery time estimation :
    1) Expedited Shipping: 3-7 working days
    2) Standard Shipping:7-10 working days
    3) Flat Rate Shipping:10-25 working days
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

  • Q

    1.Is shipping available to India. ?? 2.Will it work in India ???

    By Partha Aug-20/2016 02:08:04

    A

    Hello Partha,

    We can ship to India, usually, we ship everywhere in the world from the CN warehouse.

    Please confirm the network:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 1900/2100MHz
    4G: FDD-LTE 800/1800/2100/2600MHz

    Tip:

    Unlocked for Worldwide use. Please ensure local area network is compatible. Click herehttp://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.


    Best Regards


  • Q

    This phone shipped from HK-2 warehouse will it detain at custom to apply for a phone permit?

    By DustanRaj Aug-11/2016 12:08:17

    A

    Hello DustanRaj,

    Taxes do not come from us if any.

    Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.

    Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
    For more details: http://www.gearbest.com/about/faq.html


  • Q

    I'm at Malaysia.... How many days to reach??? How about the fast shipment fees ? are they include taxes??

    By DustanRaj Aug-11/2016 11:08:00

    A

    Hello DustanRaj,
    We generally require between 3-7 business days to arrange shipment upon payment.

    The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    A. Expedited Shipping: Around 3-7 business days to arrive.
    B. Standard Shipping: Between 7-10 business days to be delivered.
    C. Flat Rate Shipping: Between 10-25 business days to be received.
    For more shipping details http://www.gearbest.com/about/shipping-methods.html


    The fast shipment fee is $22.78 .

    Expedited Shipping 3 - 7 business days $22.78

    Taxes do not come from us if any.

    Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.

    Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
    For more details: http://www.gearbest.com/about/faq.html


  • Q

    I see that South Africa does not appear on the shipping destinations. How can I buy this fone in South Africa? Can it be shipped to South Africa if I bought it on your website

    By Musa Jun-30/2016 03:06:09

    A

    Hello,

    We can ship the item to your country from China wearhouse.

    You can choose the item from China wearhouse.

  • Q

    it costs the phone oukitel 10000 k plus shipping to Guatemala

    By raul lopez Jun-10/2016 08:06:03

    A

    Hello raul,

    You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.

    The price shown on the on the product page is the item price, shipping cost is not included.
    Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

Prev 1 23Go To: GO

  • Q

    If I order it from the EU? How much is the chance that it will came from the UK?

    By Krisztina Dec-24/2016 04:12:07

    A

    Hi Krisztina,


    Thank you for your inquiry.

    If you order it from the EU warehouse. We will ship it from UK.

    Please feel free to place your order.

    Have a nice day!

  • Q

    What is insurance protocol if the product isnt as described

    By vasilije Sep-17/2016 07:09:51

    A

    Hello vasilije,

    It is with one year warranty(Gearbest). Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html
    Any issue you can feel free to contact us here: http://www.gearbest.com/about/contact-us.html , we will settle your issue.

    Thanks for your attention.

  • Q

    does it have any warranty? im from belgium by the way.

    By Lars Sep-09/2016 01:09:20

    A

    Hello Lars,

    It is with one year warranty(Gearbest). Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html
    Any issue you can feel free to contact us here: http://www.gearbest.com/about/contact-us.html , we will settle your issue.

    Thanks for your attention.

  • Q

    Hi, I'm from Portugal, and I wanted to know if I'm going to pay customs?? (Alfândega)

    By Rafael Aug-01/2016 03:08:58

    A

    Hello Rafael,
    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
    For more details: http://www.gearbest.com/about/faq.html

  • Q

    will it work in india for 2g, 3g, 4g for talk and internet

    By dkj Jun-23/2016 01:06:49

    A

    Hello dkj,

    This item is Unlocked for Worldwide use. Please ensure local area network is compatible.

    It supports the Network:

    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 1900/2100MHz
    4G: FDD-LTE 800/1800/2100/2600MHz

  • Q

    There is no dedicated cover k10000. I would like to know if there is a bumper-type silicon cover or lid.

    By kim Apr-10/2016 08:04:48

    A

    Hello kim,

    Thank you for your inquiry,we are sorry we don't have a case for this phone.Have a nice day.


  • Q

    how much does it cost in indian ruppees?how many days it take to reach me.i am in cochin.

    By biju Feb-24/2016 05:02:23

    A

    Hello biju,

    -You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
    Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

    -We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    A. Expedited Shipping: Around 3-7 business days to arrive.
    B. Standard Shipping: Between 7-10 business days to be delivered.
    C. Flat Rate Shipping: Between 10-25 business days to be received.
    For more shipping details http://www.gearbest.com/about/shipping-methods.html

  • Q

    Buongiorno, possiede la lingua italiana..??

    By Giuseppe Feb-09/2016 11:02:07

    A

    Hi,

    Languages: Indonesian, Malay, Catalan, Czech, Danish, German, Estonian, English, Spanish, Filipino, French, Croatian, Italian, Latvian, Lithuanian, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Greek, Turkish, Bulgarian, Russian, Serb, Ukrainian, Armenian, Hebrew, Urdu, Arabic, Persian, Hindi, Bengali, Thai, Korean, Burmese, Japanese, Simplified Chinese, Traditional Chinese

  • Q

    the time went to Lithuania

    By Girinis Feb-06/2016 07:02:12

    A

    Hi,

    Total Delivery Time = Processing Time + Packaging Time + Shipping Time

    We generally require between 3-5 business days to arrange shipment of orders.

    The exact delivery time depends on the shipping method you choose.

    1) Expedited Shipping: Around 4-7 business days to arrive.

    2) Standard Shipping: Between 6-8 business days to be delivered.

    3) Flat Rate Shipping: Between10-25 business days to ship to the destination.

    Please check the details in following link http://www.gearbest.com/about/shipping-methods.html