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ASUS ZenFone 2 ( ZE551ML ) 4G Phablet

- Gray

143473501

5.5 inch FHD Screen Android 5.0 Intel Z3560 64bit Quad Core 1.8GHz 4GB RAM 16GB ROM 13.0MP Camera

Brand: Asus 4.78 673 Customer Reviews

Price: 160.85

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Tip:
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Asus really outdid itself in its signature value-for-money territory, outing a phone with 1080p display, 13.0MP camera, fast 64-bit processor and a hearty battery for two Benjamins in starting price.
Main Features:
Display: 5.5 inch 1920 x 1080 pixels screen
CPU: Intel Z3560 64bit Quad Core 1.8GHz
System: Android 5.0
Storage: 4GB RAM + 16GB ROM
Cameras:front 5.0MP + rear 13.0MP with AF and flash light
Features: GPS, Gesture Sensor, Gravity Sensor, Proximity Sensor
SIM Card: dual SIM dual standby, dual micro SIM cards
Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100MHz
TDD-LTE B38/B39/B40/B41

Specification:

Basic Information Brand: ASUS Type: 4G Phablet OS: Android 5.0 Service Provider: Unlocked Language: Multi language SIM Card Slot: Dual SIM,Dual Standby SIM Card Type: Dual Micro SIM Card	Hardware CPU: Intel Z3560 Cores: 1.8GHz,Quad Core GPU: PowerVR G6430 RAM: 4GB RAM ROM: 16GB External Memory: TF card up to 64GB (not included)
Network Wireless Connectivity: 3G,4G,Bluetooth,GPS,GSM,WiFi Network type: GSM+WCDMA+LTE-FDD 2G: GSM 850/900/1800/1900MHz 3G: WCDMA 850/900/1900/2100MHz 4G: FDD-LTE 1800/2100MHz TDD/TD-LTE: TD-LTE B38/B39/B40/41	Display Screen type: Capacitive Screen size: 5.5 inch Screen resolution: 1920 x 1080 (FHD)
Camera Camera type: Dual cameras (one front one back) Back-camera: 13.0MP (Dual flashlight) Front camera: 5.0MP	Media Formats Picture format: BMP,GIF,JPEG,PNG Music format: AAC,MP3,WAV Video format: 3GP,MP4 MS Office format: Excel,PPT,Word E-book format: PDF,TXT Live wallpaper support: Yes
Other Features I/O Interface: 2 x Micro SIM Card Slot,3.5mm Audio Out Port Sensor: Gesture Sensor,Gravity Sensor,Proximity Sensor Additional Features: 3G,4G,Bluetooth,Browser,E-book,FM,GPS,MP3,MP4,People,Sound Recorder,Video Call,Wi-Fi	Battery Battery Capacity (mAh): 3000mAh Built-in
Package Contents Cell Phone: 1 Power Adapter: 1 USB Cable: 1	Dimensions and Weight Product size: 15.25 x 7.72 x 1.09 cm / 6 x 3.04 x 0.43 inches Package size: 17.30 x 9.60 x 7.00 cm / 6.81 x 3.78 x 2.76 inches Product weight: 0.1760 kg Package weight: 0.3900 kg

ASUS ZenFone 2 ( ZE551ML ) 5.5 inch FHD Screen Android 5.0 4G Phablet Intel Z3560 64bit Quad Core 1.8GHz 4GB RAM 16GB ROM 13.0MP + 5.0MP Dual Cameras- Gray

Product Notes:
1. Download your favorite apps through the Google Play Store or Market installed.
2. Note: This smart phone is designed only to work with the current Android/Windows OS installed in it. Any alterations such as upgrades or flashing a newer version will void the warranty.
3. The stated ROM amount shows the maximum available ROM with nothing installed. However, the Android/Windows OS and pre-installed software from the manufacturer will occupy some of this ROM. The available ROM on the device will therefore be slightly less than the ROM listed.

Customer Reviews

4.78 out of 5

5 Star 541
4 Star 124
3 Star 3
2 Star 1
1 Star 4

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Vlad Ioan Baciu
Yes (0) Color: Golden

Full review with the good and the bads of Asus Zenfone 2

- Really good value and quality for the price
- 5.5’’ full HD display, beautiful colors (adjustable with the Asus app)
- Flawless performance with the 4GB of RAM
- Good build quality with a good screen that uses Corning Gorilla Glass 3 (scratch resistant)
- BlueLight Filter app really helps using the mobile phone at night
- Although the device is rather big due to the screen size, the curved back of the device really helps keep the phone in hand even for the ladies and can be used with no problems for everyday use
- 2 Micro SIM Card Slot (one for 2G and the other for 4G/3G/2G)
- Another good point of the device is the location of the device buttons (Back/Home/Recent apps) that are below the screen. This makes for the images/apps displayed on the screen to use the full size of the screen
- Several of the Asus installed apps are really useful and can be updated to the latest version very easy(few examples: Blue Light Filter, Asus Pixel camera app, Memory Management app, Mirror app)
- Although the device comes with android 5 (Lolipop) and even when upgraded to android 6 (Marshmallow) the 3000 mAh battery has a decent uptime (around 1.5-2 days of normal facebook/whatsapp usage on 3G/WiFi)
- Good performance of the 13 MP, f/2.0 back camera and the 5 MP, f/2.0 front camera. Updating to the latest version of the camera software from Asus, the camera will take some amazing photos in good/medium light and decent quality in low light situations
- With the camera, there are some really nice options to choose when taking pictures: Manual mode (almost all the controls from a DSLR can be changes in this mode: iso/shutter speed/Focus area/White Balance), Time Lapse/Slow motion / Panorama / GIF Animation / HDR Pro / ZenFlash and many more
- Double tap on the screen to wake/put the screen to sleep is a great feature
- With the phone you get 100 GB of Google Drive storage free for two years which are really helpful to anyone
- For those interested in customizing the appearance, the Themes app offers a lot of free themes that change the whole UI of the device

Suggestion

- The Lock/Unlock button is placed in the top part of the device, awful position for such a small button (although the double tap on the screen can always be used with great result)
- The optimization of the operating system (lolipop or marshmallow, depends what is installed on device) could have been better with the Intel processor installed on the ZE551ML model
- Sadly with the Asus Zenfone 2 ZE551ML 16Gb version of storage you only get a standard charger and the feature to Fast charge the battery from 0-60% in 40 minutes isn’t really used
Apr 05,2017
Alexei

Yes (0) Color: Blue

Just a buyer

Excellent phone for excellent price.

* Equipped with 2 quad-core CPUs, each running at ~2Ghz, the phone is super-fast. I did not try games, but the UI just "flies", it is so fast that it responds almost before you touch it.

* ASUS ZenUI has 2 important features that help to save battery: app autostart manager (you can select which apps are allowed to autostart and which are not) and battery saving scheduling (high-performance mode for day, low-energy mode for night).

* ZenUI is good-looking, fast, convenient and intuitive, for me, at least.

* 4GB RAM helps for both speed and battery life, because the phone does not have to load and unload apps all the time, can keep them idle in RAM.

* Support for microSD card.

* Support for 2 SIMs, though for the second SIM you have to choose, either SIM or microSD card.

* Support for NFC. Handy for checking how much money or days is left on a travel card. It's a pity that successor of this phone, Zenfone 3, does not have NFC.

* Support for all the usual goodies that the phones have nowadays: 4G, Bluetooth, GPS/GLONASS, etc.

* Good screen, good voice call quality, good quality of assembly.

* The phone is stable: no accidental hangups or reboots.

* Blue version of the phone has very beautiful back side.

* The phone fits very conveniently into a (man's) big hand. The back side is not too glossy, you have a good grip.

Suggestion

* Such big size (5.5") may be inconvenient for some people, especially for carrying in a pants pocket. Well, if you want nice big screen and big battery - you have to fit them somewhere.

* 16GB storage size is small nowadays. It's better to take 64GB version, but such version is also more expensive. microSD card can help for storing photos/videos/music, but apps will still use much space on the internal storage. And is you use microSD card - you can not use the 2nd SIM card.

* You can not have both 2 SIMs and microSD card installed.

* The battery is not replaceable. Unfortunately, it is so for most modern phones.

* The back side is not flat, thus, if the phone is lying on a hard surface, like a table, it's not convenient to enter text, like SMS, because the phone swings under your finger. Not a big issue: just hold the phone in another hand, or use the phone in a case/cover/wallet, which makes sense anyway.

* Volume up/down buttons are located on the back side, below the camera. May be unusual/inconvenient for some people, especially in the beginning, but works pretty good after you get used to it.

Apr 03,2017
Dario B
Yes (0) Color: Gray

il miglior smartphone sotto i 130€

Mi sono sempre affidato all'azienda Asus per vari pc portatili / fissi;
questa è la mia prima esperienza con uno smartphone Asus.
I materiali sono di ottima qualità, resistenti, ottima fattura.
La scheda tecnica non mente, si comporta in maniera eccellente, in tutto, dalla navigazione web, al gaming, all'ottimo supporto di app Asus;
Si può personalizzare il device in tutto (o quasi), grazie ai temi (gratis o a pagamento) che si possono scaricare ed applicare (anche parzialmente) dal programma predefinito "Temi".
Ottimi i widget predefiniti, che rendono la Home davvero interessante, nulla da invidiare ai "Top di gamma"
Unica pecca la batteria, con un utilizzo intenso, davvero intenso, si arriva e stento al tardo pomeriggio; ma tutto sommato, in una normale giornata poco stressante, ciò non accade.
La fotocamera è di ottima qualità, molte personalizzazioni ed impostazioni.
Interessanti infine le gesture, che rendono questo device di dimensioni "importanti", utilizzabile tranquillamente con una sola mano.

Suggestion

Dopo vari giorni di utilizzo intenso, posso ritenermi soddisfatto dell'acquisto.
Acquisto consigliatissimo a chi, come me, ha la necessità di avere un device di ottima qualità, che non manca di nulla (4 gb di ram fanno il loro dovere), ma non vuole spendere troppo.
Grazie a questa offerta puoi portare a casa un, secondo la mia modesta opinione TOP di gamma, al modico prezzo di 126€
Jan 19,2017
Appolon
Yes (0) Color: Red

PhD

- the device is a bit bigger than the usual size, but it's not so noticeable
- in other hand, these 5,5"are giving so much space for browsing. The user experience is much much better and easier
- the CPU (Intel ATOM) is sufficient for heavy multitasking
- 4 GB of Ram are just overkill for everything
some users are defining the spin of the phone as a strange decision (oval) but I actually feel it very comfortable to use it
-the camera is shooting with 13 Mpx which is more than better

Suggestion

The only one cons to the moment is the fast battery drain, but I still have to charge it a couple of times, to show it's full potential + I am really not letting it to rest in the past days
Apr 01,2017
Rapatrivium

Yes (0) Color: White

Excelente compra

Celular muito bem acabado com uma tela incrível e resistente. Até agora não possui nenhum arranhão, coisa que qualquer outro celular com um mês de uso ja teria (Desde que vc tenha bom senso e cuidado, não vá arrastar o celular no asfalto pra testar pelo amor de Deus).
A performance é extramente boa e pelo preço pago, ainda mais se tiver alguma promoção, vale muio a pena. O custo benefício é extremamente alto.
Roda jogos muito bem. Rodei o pubg sem problemas, apesar de não por tudo máximo pra ganhar jogabilidade. ASUS está se saindo muito bem com seus celulares.

Suggestion

Com alguns apps pesados, principalmente jogos, esquenta bastante. Mas não parece atrapalhar o processamento.

Jul 19,2018

FAQ for ASUS ZenFone 2 ( ZE551ML ) 4G Phablet

Does ASUS ZenFone 2 support OTG?

Yes, it does.
Does the smartphone has gyroscope?

Yes, it does.
Does the camera have a zoom function?

The back camera has zoom function.
What is the IMEI number of this device?

We cannot provide IMEI (international mobile equipment identity) numbers because each cell phone will be given a unique set of numbers after its assembly, We can't open the packaging. You can check the smartphone IMEI easily: How to reveal your IMEI number EASILY
Will this phone work in my country?

First, you should know the mobile phone network frequency bands of your country, you can learn more here:

Country-based mobile phone network frequency bands coverage guide

Second, check whether the phone fit frequency bands:

4 steps to know whether a phone will work in your country
How to track, locate, lock or erase my lost phone or tablet with Google Account?

Google Account offers “Find My Device” service for users to track and lock their lost smartphones, or remotely erase the data of their stolen smartphones. You can check the detailed steps in this guide:

How to remotely track, locate, lock or erase your lost Android smartphone or tablet with Google Account (Google Maps)?
How to pair the Powerbeats Pro with my Android phone?

1. Press the system button for a few seconds until you see the pairing light flash.
2. Connect them to the devices from the Bluetooth menu.

The detail steps you can refer to this post:
How to pair the Powerbeats Pro with your iPhone, iPad or Android phone?
How to unlock an Android phone if i forgot the password?

You have 3 easy ways to solve it: How to unlock an Android phone if you forgot the password
How to use IMEI number to track your lost Android phone?

An IMEI number is difficult but possible to be changed for thieves with professional tools, but you can try it ASAP, this is the best way to track your lost phone: How to use IMEI number to track your lost Android phone
What should I pay attention to before buying a mobile phone?

Screen size, OS, storage, CPU&GPU, camera, network connection, additional features, and so on.

The detail tips you can read this post:

Mobile phone buying guide:
What is the SAR value of the phone?

We have listed the SAR value of some cell phones, you can check radiation level of the phone from Xiaomi, Ulefone, Elephone, OnePlus, Lenovo, ASUS, Vernee, etc. Click here for more details:
Why do 16GB phones only have 12GB storage available?

There are three reasons: system, Binary and decimal calculations, NAND Flash blocks. For more details: Why do 16GB phones only have 12GB storage available
How to use smartphone as a mouse, touchpad or keyboard?

No matter Android or Apple iphone, you can control your PC in the distance up to 15 meters just by your smartphone, it is really amazing. Check this for more: Use your smartphone as a mouse, touchpad or keyboard
How to saving battery life and keep cache cleaning？

We've put together a list of 5 practical ways about power saving and 6 tips about cache cleaning, click here learn more : Xiaomi using strategy: Super practical power saving and cache cleaning tips
How to improve hardware utilization on android phones?

You can improve this through these ways: forcing GPU rendering, forcing 4x MSAA on, and disabling HW overlay.
The detail you can read this post:

Three developer options to increase hardware utilization on android phones
How can mobile phones without OTG function turn on OTG function?

There are two ways to reference in this post.
How to turn on OTG of Android mobile phone?
How to charge the phone's battery in the right way?

This post provides 9 tips for properly charging your phone's battery. Refer to :
How to charge phone's battery in the right way?
Why I cannot hear any sound when making or receiving a call?

1. Make sure the protective film has been removed completely;

2. Try to turn up the volume of the handset;

3. Try to change mobile signal in your area might be poor;

4. If you cannot hear the voice of the receiver, it might be the problem of the receiver's phone or signal.
How to revive any dead phone battery?

There are four ways to revive dead phone battery, it's easy and effective: 4 secret ways to revive any dead phone battery
How to fix unresponsive touch screen on Android phone?

Here we show you 5 reasons which cause touch screen problem, and give you related solutions: How to fix unresponsive touch screen on Android phone
How to to remove phone scratches?

We've put together a list of 7 practical ways to quickly and easily remove phone scratches to keep it looking factory fresh, click here learn more : Insider's Guide | 7 easy ways to remove phone scratches
Can this item be shipped to my country?

We can deliver orders to most countries. For a detailed explanation of each shipping method, destination and approximate delivery time, please check our posts:

GearBest shipping methods

20 things you need to know when shopping on GearBest

Short guide on tracking fees and shipping insurance on GearBest

GearBest shipping memo: save money on delivery by choosing the best option
View More

Customer Q&A

All(88)
Product Information(66)
Stock Status(2)
Payment(4)
About Shipping(6)
Others(10)

Q Hello good night, a question this cell is the same https://www.kimovil.com/es/donde-comprar-asus-zenfone-2-ze551ml4gb-16gb-1-8ghz? that on the page of kimovil says that it has band 4g 4 7 and 28 and here you say that you only have 2, can you confirm me? By diego Apr-10/2018 16:26:27: A

Hello diego,

2G:
GSM :
850MHz/900MHz/1800MHz/1900MHz
3G :
WCDMA :
2100MHz(1)/1900MHz(2) /850MHz(5)/900MHz(8)
TD-SCDMA: (CN/IN 版本)
2100MHz(34)/1900MHz(39)
4G :
FDD-LTE: (CN/IN 版本)
2100MHz(1) /1800MHz(3)
TDD-LTE: (CN/IN 版本)
2600MHz(38) /1900MHz(39)/2300MHz(40)/2500MHz(41)

Q Hello! Does this model has NFC and OTG? Thanks By Gianfranco Dec-17/2017 21:05:57: A

Hello Gianfranco,
Yes, this model has NFC and OTG.
Let me know if you need any further assistance.

Q hi I want to buy this phone. can you declare low value to Morocco thks By Abdel Sep-25/2017 21:51:17: A

Hello Abdel,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

If you have any more questions please feel free to contact us.

Q The manufacturer specs on this phone show accelerometer and gyroscope, but are not listed here. Are they in this phone? By Cameron McGill Sep-24/2017 06:15:41: A

Hello Cameron,
We are sorry it doesn't has.

Q Can you confirm that this model has a gyroscope and accelerometer? By Cameron McGill Sep-23/2017 10:30:17: A

Hello Cameron,
Yes, it has gyroscope and accelerometer.

Q Whats the model? Z00AD?, sku? By Ramses Sep-18/2017 22:57:25: A

Hello Ramses,
It is Z3560.
The SKU number is 143473505.

Q asus zenfone 2 supports greek language? By amer Sep-17/2017 11:56:51: A

Hello amer,
Yes it support.

Q When return to stock color grey? By Redian Aug-12/2017 17:53:24: A

Hello Redian,
We are sorry this item is out of stock.

Q Hello friend, Is this product compatible with the new ''payment system'' to ship to Brazil? Can I pay this cellphone in more than 1x in credit card? Have a nice day. By Juliano Aug-04/2017 19:45:52: A

Hello Juliano,

Gearbest accepts the following safe and secure payment methods:
1. PayPal
2. Credit card via PayPal
3. Wire transfer
4. Western Union
5. Boleto Bancario via Ebanx

Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.

If you would like to pay by wire transfer or Western Union, please contact us for further details.

Q Hello! Is it possible to send the product out of its original packaging? Sends rolled up in an aplastic bubble to slow down the volume and so I will not be taxed! Can I also declare a lower value for shipping? By Alexandre Jul-12/2017 17:37:37: A

Hello Alexandre,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

If you have any more questions please feel free to contact us.

Q Hello good night, a question this cell is the same https://www.kimovil.com/es/donde-comprar-asus-zenfone-2-ze551ml4gb-16gb-1-8ghz? that on the page of kimovil says that it has band 4g 4 7 and 28 and here you say that you only have 2, can you confirm me? By diego Apr-10/2018 16:26:27: A

Hello diego,

2G:
GSM :
850MHz/900MHz/1800MHz/1900MHz
3G :
WCDMA :
2100MHz(1)/1900MHz(2) /850MHz(5)/900MHz(8)
TD-SCDMA: (CN/IN 版本)
2100MHz(34)/1900MHz(39)
4G :
FDD-LTE: (CN/IN 版本)
2100MHz(1) /1800MHz(3)
TDD-LTE: (CN/IN 版本)
2600MHz(38) /1900MHz(39)/2300MHz(40)/2500MHz(41)

Q Hello! Does this model has NFC and OTG? Thanks By Gianfranco Dec-17/2017 21:05:57: A

Hello Gianfranco,
Yes, this model has NFC and OTG.
Let me know if you need any further assistance.

Q The manufacturer specs on this phone show accelerometer and gyroscope, but are not listed here. Are they in this phone? By Cameron McGill Sep-24/2017 06:15:41: A

Hello Cameron,
We are sorry it doesn't has.

Q Can you confirm that this model has a gyroscope and accelerometer? By Cameron McGill Sep-23/2017 10:30:17: A

Hello Cameron,
Yes, it has gyroscope and accelerometer.

Q Whats the model? Z00AD?, sku? By Ramses Sep-18/2017 22:57:25: A

Hello Ramses,
It is Z3560.
The SKU number is 143473505.

Q asus zenfone 2 supports greek language? By amer Sep-17/2017 11:56:51: A

Hello amer,
Yes it support.

Q the cellphone is compatible with de 4g in Mexico ? By Guillermo Alvarado Raya Jun-28/2017 17:59:58: A

Hello Guillermo,
Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100MHz
TDD-LTE B38/B39/B40/B41.
Let me know if you need any help.

Q have this product settings for the german language? By Danilo Jun-23/2017 16:59:42: A

Hello Danilo,

Yes, this item supports German language.
Thank you for your inquiry.

Q Is the above phone on Chinese Version (CN) or Worldwide Version (WW) ? Google play service pre-installed already ? Google cannot be used in China. By BBarry Jun-16/2017 21:53:20: A

Hello BBarry,

It's the China version.
The google play store is pre-installed.

Q is it new? sealed box? By Aykhan Jun-16/2017 21:03:36: A

Hello Aykhan,

Rest assured that all of our products are genuine and original items.
Please feel free to order anytime.

Q When return to stock color grey? By Redian Aug-12/2017 17:53:24: A

Hello Redian,
We are sorry this item is out of stock.

Q Will you be back soon ASUS ZenFone 2 (ZE551ML) 4G EU warehouse? By Ivan Crny Mar-21/2017 10:14:40: A

Hello Ivan,
This item is in stock in the EU warehouse currently.

Q Hello friend, Is this product compatible with the new ''payment system'' to ship to Brazil? Can I pay this cellphone in more than 1x in credit card? Have a nice day. By Juliano Aug-04/2017 19:45:52: A

Hello Juliano,

Gearbest accepts the following safe and secure payment methods:
1. PayPal
2. Credit card via PayPal
3. Wire transfer
4. Western Union
5. Boleto Bancario via Ebanx

Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.

If you would like to pay by wire transfer or Western Union, please contact us for further details.

Q necesito este producto como hago para comprarlo sin tarjeta débito o crédito By Jaimes Jun-20/2017 04:36:49: A

Hello Jaimes,

Gearbest accepts the following safe and secure payment methods:
1. PayPal
2. Credit card via PayPal
3. Wire transfer
4. Western Union
5. Boleto Bancario via Ebanx

Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.

If you would like to pay by wire transfer or Western Union, please contact us for further details.

Q Hi, I'm interested in the product, but what worries me is the issue of Aduana (Commissioning Export Services) that gives me a high tax, my question is .. Can you put that product is something with a cost below 50 Dollars? Like an MP4 for example. I am from Santiago de Chile (Chili) By Esteban Silva Mar-30/2017 22:54:42: A

Hello Esteban,
Sorry, we can not declare item as lower values or other things.

Q Dear Gearbest, If i order from EU warehouse to my country (Croatia) and they still charge me some import fees couse on package paper it says duty-free zone, do you provide some kind of guarantee and fees refund? Give me the link where can i find it on your page? Brgds By ASUS ZenFone 2 ( ZE551ML ) 4G Phablet Jan-24/2017 15:46:18: A

Hello ASUS
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q hi I want to buy this phone. can you declare low value to Morocco thks By Abdel Sep-25/2017 21:51:17: A

Hello Abdel,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

If you have any more questions please feel free to contact us.

Q What is the shipment costs until my home in Portugal, Lisbon? By Fernando Santos Apr-21/2017 10:12:48: A

Hello Fernando,

You can see the shipping cost and delivery time during the checkout.

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.

Q Im from portugal, if i buy this phone, do i have to pay customs clearance?? By nuno Mar-14/2017 13:37:21: A

Hello nuno
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q hello, I ordered for Romania in EU warehouse, the warehouse is located in what country? thank you. By Iordache Pereanu Dorin Liviu Dumitru Jan-20/2017 13:43:47: A

Hello Iordache,
It is in united kingdom.

Q Hello! Can you tell me, which country does this item shipped from, if i choose EU warehouse? Unfortunately my country has a 27% tax on every import outside from the EU, so it is really important to have this product shipped from one the EU countries. Can you please confirm that the shipping is come from within the EU? By Zoltán Sipiczki Jan-17/2017 19:38:33: A

Hello Customer，

We have both China and EU warehouses.
You can choose it when you place the order.

Q Hello, I was wondering if you have tracking code being shipped from china? By fabio Jan-16/2017 19:29:57: A

Hello fabio,
Thank you for your inquiry.
Yes, we will send the e-mail to you after we ship your order out, you can get the reference tracking number from your e-mail.

Q Hello! Is it possible to send the product out of its original packaging? Sends rolled up in an aplastic bubble to slow down the volume and so I will not be taxed! Can I also declare a lower value for shipping? By Alexandre Jul-12/2017 17:37:37: A

Hello Alexandre,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

If you have any more questions please feel free to contact us.

Q According to the information I have compiled about this smartphone, the version they offer would not be the 2GB RAM with Intel Z3560 at 1.8 GHz speed? If so, why offer it as if it had 4GB of RAM? Or is it another version or what? I hope your clarification ... By Junior Espinoza Jun-27/2017 17:41:44: A

Hello Junior,

All of our products are sold as described.
Its storage is 4GB RAM + 16GB ROM .
Please feel free to order anytime.

Q Como funciona a garantia do equipamento em caso de avaria ? By Raul Jun-26/2017 20:55:27: A

Hello Raul
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q Hello. If your products are in EU warehouse, the price include also the custom taxes ? By Gabriel Ploaie Jun-06/2017 10:21:28: A

Hello Gabriel，
Thanks for your inquiry.
According to our website's policy import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html.

For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.

Q How long will take to reach my address If I pay you today? Pl.reply me. By chaminda Apr-21/2017 01:40:27: A

Hello chaminda，
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q How long will take to reach my address If I pay you today? Pl.reply me. By chaminda Apr-21/2017 01:40:26: A

Hello chaminda，
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q Wich card storage can I use? tks By Elsa Miranda Mar-30/2017 18:16:10: A

Hello Elsa,

Thank you for your inquiry.
External Memory: TF card up to 64GB (not included).

Q Bom dia! Esse aparelho funciona no Brasil? By Luciano Mar-14/2017 13:08:28: A

Hello Luciano,
Thank you for your inquiry.
It is unlocked for Worldwide use. Please ensure local area network is compatible. Click here:http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.
Thank you, Let me know if you need any help.
Have a nice day!

Q suport greek language? By chrismourat Mar-08/2017 08:19:38: A

Hi chrismourat,
Yes, the item supports Greek language.
You can check the screenshot of the supported language in the discription page. You will find "Ελληνικά" in the screenshot.
Have a nice day!

Q Здравствуйте. Если я куплю телефон и он сломается будет ли действовать европейская гарантия от компании ASUS если да то сколько лет гарантия? спасибо Hello. If I buy the phone and it will break whether to act on a European guarantee company ASUS If yes, how many years warranty? By Ivan Jan-12/2017 23:08:47: A

Hello Ivan，

All of our product sell from our site have the same warranty.
http://www.gearbest.com/about/warranty-and-return.html

88 Questions & Answers View All

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Shipping

There are two key factors which will affect the time you receive your items.

1: Item processing time
After receiving your order,we require some time to test the product to ensure its quality.The exact processing time varies depending on the item.The average processing time is 3 working days.but this can also be affected by the item's stock status. For small quantity orders,the processing time is 1-3days while larger quantity orders may require 2-5days.

2

Shipping methods

China Warehouse:
Shipping Type	Country or Region	Arrive within 1-7 Days	Arrive within 8-15 Days	Arrive within 16-30 Days	Arrive within 31-45 Days	Average Time (Days)
Unregistered Air Mail or Registered Air Mail	United States	0.52%	44.87%	49.88%	3.5%	18.13
	Spain, United Kingdom, Italy, Germany, France & Portugal	5.18%	43.44%	48.34%	1.17%	15
	Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic	2.96%	40.34%	52.54%	3.74%	18.66
	Russia	0%	4.45%	84.41%	11.1%	28
	Japan, Korea	0%	21.30%	68.80%	9.66%	17.75
	Brazil	0%	0%	23.91%	72.09%	38.6
	Turkey	0%	37.75%	59.05%	3.1%	20.33
	Thailand, Singapore & Malaysia	0%	40.39%	56.12%	2.6%	16.2
	Other countries	0.7%	38.79%	47.94%	8.56%	23.57
Priority Line	United States	12.28%	79.05%	7.4%	0.52%	11.75
	Spain, United Kingdom, Italy, Germany, France & Portugal	8.44%	66.56%	23.45%	0.45%	13.55
	Russia	0%	3.48%	75.79%	20.04%	31
	Brazil	2.21%	6%	61.29%	25.46%	30
	Turkey	20.42%	77%	3%	0.08%	10
	Australia	7.67%	86.60%	5.68%	0%	11
	Korea	97.54%	1.57%	0.89%	0%	7
	Japan	95.80%	2.09%	0%	0%	6.84
	Thailand, Singapore & Malaysia	58.96%	41.04%	0%	0%	8.45
	Other countries	22.33%	30.8%	27.62%	17.64%	18.65
Expedited Shipping	ALL countries(EMS)	3.8%	46.8%	26%	15%	14.8
Expedited Shipping	ALL countries(DHL)	65.8%	25.75%	3.86%	0.37%	6.72
GW Warehouse: Typically 3-5 days to the UK, 3-7 days to other European countries.
USA Warehouse:Generally, 3-7 days to a USA address.
ES Warehouse:Generally, 2-5 days to the Spain, 3-7 days to the Portugal.
Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.
Note:This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

Payment

Gearbest.com accepts PayPal,Credit Cards,Wire Transfer,Westem Union, YandexMoney,Webmoney,Boleto,OXXO and BKM as secure payment methods.

1: Paypal
The most convenient payment method in the world.

2: Wire transfer
For orders which exceed $1,500,please contact us at support@gearbest.com.
Note: please email us the order number,the amount transferred along with currency type,and the exact date of the wire transfer.

3: Western Union
Please contact us at support@gearbest.com for details.
Note: please email us the following information after you have paid via Westem Union:
· Control Number(10 digits)
· The exact amount sent along with the currency
· Name of sender.
· Address of sender

4: YandexMoney、 Webmoney
With YandexMoney and Webmoney, it is convenient and safe for you to pay via credit card、wallet or cash

5: Boleto
For Brazil customers, we accept Boleto: you only need to fill in the payment information, remember your Boleto Voucher information and pay it within 3 days at any Boleto stores.

6: OXXO
For Mexico customers, we accept OXXO: you can choose OXXO payment on our website, and then remember your OXXO Voucher information and pay it within 3 days at any OXXO stores.

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ASUS ZenFone 2 ( ZE551ML ) 4G Phablet

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Customer Q&A

Hello good night, a question this cell is the same https://www.kimovil.com/es/donde-comprar-asus-zenfone-2-ze551ml4gb-16gb-1-8ghz? that on the page of kimovil says that it has band 4g 4 7 and 28 and here you say that you only have 2, can you confirm me?

Hello! Does this model has NFC and OTG? Thanks

hi I want to buy this phone. can you declare low value to Morocco thks

The manufacturer specs on this phone show accelerometer and gyroscope, but are not listed here. Are they in this phone?

Can you confirm that this model has a gyroscope and accelerometer?

Whats the model? Z00AD?, sku?

asus zenfone 2 supports greek language?

When return to stock color grey?

Hello friend, Is this product compatible with the new ''payment system'' to ship to Brazil? Can I pay this cellphone in more than 1x in credit card? Have a nice day.

Hello! Is it possible to send the product out of its original packaging? Sends rolled up in an aplastic bubble to slow down the volume and so I will not be taxed! Can I also declare a lower value for shipping?

Hello good night, a question this cell is the same https://www.kimovil.com/es/donde-comprar-asus-zenfone-2-ze551ml4gb-16gb-1-8ghz? that on the page of kimovil says that it has band 4g 4 7 and 28 and here you say that you only have 2, can you confirm me?

Hello! Does this model has NFC and OTG? Thanks

The manufacturer specs on this phone show accelerometer and gyroscope, but are not listed here. Are they in this phone?

Can you confirm that this model has a gyroscope and accelerometer?

Whats the model? Z00AD?, sku?

asus zenfone 2 supports greek language?

the cellphone is compatible with de 4g in Mexico ?

have this product settings for the german language?

Is the above phone on Chinese Version (CN) or Worldwide Version (WW) ? Google play service pre-installed already ? Google cannot be used in China.

is it new? sealed box?

When return to stock color grey?

Will you be back soon ASUS ZenFone 2 (ZE551ML) 4G EU warehouse?

Hello friend, Is this product compatible with the new ''payment system'' to ship to Brazil? Can I pay this cellphone in more than 1x in credit card? Have a nice day.

necesito este producto como hago para comprarlo sin tarjeta débito o crédito

Hi, I'm interested in the product, but what worries me is the issue of Aduana (Commissioning Export Services) that gives me a high tax, my question is .. Can you put that product is something with a cost below 50 Dollars? Like an MP4 for example. I am from Santiago de Chile (Chili)

Dear Gearbest, If i order from EU warehouse to my country (Croatia) and they still charge me some import fees couse on package paper it says duty-free zone, do you provide some kind of guarantee and fees refund? Give me the link where can i find it on your page? Brgds

hi I want to buy this phone. can you declare low value to Morocco thks

What is the shipment costs until my home in Portugal, Lisbon?

Im from portugal, if i buy this phone, do i have to pay customs clearance??

hello, I ordered for Romania in EU warehouse, the warehouse is located in what country? thank you.

Hello, I was wondering if you have tracking code being shipped from china?

Hello! Is it possible to send the product out of its original packaging? Sends rolled up in an aplastic bubble to slow down the volume and so I will not be taxed! Can I also declare a lower value for shipping?

According to the information I have compiled about this smartphone, the version they offer would not be the 2GB RAM with Intel Z3560 at 1.8 GHz speed? If so, why offer it as if it had 4GB of RAM? Or is it another version or what? I hope your clarification ...

Como funciona a garantia do equipamento em caso de avaria ?

Hello. If your products are in EU warehouse, the price include also the custom taxes ?

How long will take to reach my address If I pay you today? Pl.reply me.

How long will take to reach my address If I pay you today? Pl.reply me.

Wich card storage can I use? tks

Bom dia! Esse aparelho funciona no Brasil?

suport greek language?

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Shipping

Item processing time

Shipping methods

Payment

Paypal

Wire transfer

Western Union

YandexMoney、 Webmoney

Boleto

OXXO

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