Save big on our app!
code_img
Ship to / USD
Language
Live Chat
  • • One stop service: solve all your problems
  • • Orders Tracking and shipped out notification
  • • More campaigns More discounts
  • Need help before making an order?
  • Chat with us in real-time.
  • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
Online Shopping: smartwatch Squishy Toys xiaomi micro sd Xiaomi Air Laptop Drones more
  • All Categories
  • Mobile Phones
  • Tablet PC & Accessories
  • Consumer Electronics
  • Computers & Networking
  • Electrical & Tools
  • Apparel
  • Bags & Shoes
  • Toys & Hobbies
  • Watches & Jewelry
  • Home & Garden
  • Health & Beauty
  • Outdoors & Sports
  • LED Lights & Flashlights
  • Automobiles & Motorcycle
  • Baby & Kids
  • Office & School Supplies
  • Appliances
  • Gaming
  • Surprise Bag

Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (91)
  • Product information (69)
  • Stock status (2)
  • Payment (4)
  • About shipping (6)
  • Others (10)
  • Q

    asus zenfone 2 supports greek language?

    By amer Sep-17/2017 06:09:51

    A

    Hello amer,
    Yes it support.

  • Q

    When return to stock color grey?

    By Redian Aug-12/2017 12:08:24

    A

    Hello Redian,
    We are sorry this item is out of stock.

  • Q

    Hello friend, Is this product compatible with the new ''payment system'' to ship to Brazil? Can I pay this cellphone in more than 1x in credit card? Have a nice day.

    By Juliano Aug-04/2017 02:08:52

    A

    Hello Juliano,

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx


    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.


    If you would like to pay by wire transfer or Western Union, please contact us for further details.


  • Q

    Hello! Is it possible to send the product out of its original packaging? Sends rolled up in an aplastic bubble to slow down the volume and so I will not be taxed! Can I also declare a lower value for shipping?

    By Alexandre Jul-12/2017 12:07:37

    A

    Hello Alexandre,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    the cellphone is compatible with de 4g in Mexico ?

    By Guillermo Alvarado Raya Jun-28/2017 12:06:58

    A

    Hello Guillermo,
    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz
    4G: FDD-LTE 1800/2100MHz
    TDD-LTE B38/B39/B40/B41.

    Let me know if you need any help.

  • Q

    According to the information I have compiled about this smartphone, the version they offer would not be the 2GB RAM with Intel Z3560 at 1.8 GHz speed? If so, why offer it as if it had 4GB of RAM? Or is it another version or what? I hope your clarification ...

    By Junior Espinoza Jun-27/2017 12:06:44

    A

    Hello Junior,


    All of our products are sold as described.

    Its storage is 4GB RAM + 16GB ROM .

    Please feel free to order anytime.


  • Q

    Como funciona a garantia do equipamento em caso de avaria ?

    By Raul Jun-26/2017 03:06:27

    A

    Hello Raul
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    have this product settings for the german language?

    By Danilo Jun-23/2017 11:06:42

    A

    Hello Danilo,


    Yes, this item supports German language.

    Thank you for your inquiry.

  • Q

    necesito este producto como hago para comprarlo sin tarjeta débito o crédito

    By Jaimes Jun-19/2017 11:06:49

    A

    Hello Jaimes,

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx


    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.


    If you would like to pay by wire transfer or Western Union, please contact us for further details.


  • Q

    Is the above phone on Chinese Version (CN) or Worldwide Version (WW) ? Google play service pre-installed already ? Google cannot be used in China.

    By BBarry Jun-16/2017 04:06:20

    A

    Hello BBarry,


    It's the China version.

    The google play store is pre-installed.

Prev 1 234 ... 10Go To: GO

  • Q

    asus zenfone 2 supports greek language?

    By amer Sep-17/2017 06:09:51

    A

    Hello amer,
    Yes it support.

  • Q

    the cellphone is compatible with de 4g in Mexico ?

    By Guillermo Alvarado Raya Jun-28/2017 12:06:58

    A

    Hello Guillermo,
    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz
    4G: FDD-LTE 1800/2100MHz
    TDD-LTE B38/B39/B40/B41.

    Let me know if you need any help.

  • Q

    have this product settings for the german language?

    By Danilo Jun-23/2017 11:06:42

    A

    Hello Danilo,


    Yes, this item supports German language.

    Thank you for your inquiry.

  • Q

    Is the above phone on Chinese Version (CN) or Worldwide Version (WW) ? Google play service pre-installed already ? Google cannot be used in China.

    By BBarry Jun-16/2017 04:06:20

    A

    Hello BBarry,


    It's the China version.

    The google play store is pre-installed.

  • Q

    is it new? sealed box?

    By Aykhan Jun-16/2017 04:06:36

    A

    Hello Aykhan,


    Rest assured that all of our products are genuine and original items.

    Please feel free to order anytime.


  • Q

    Hi, you could have had the bands b4 and b28 or which model you have that you have thanks.

    By eduardo Jun-12/2017 08:06:14

    A

    Hello eduardo,

    Here is its compatiable Network:


    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz
    4G: FDD-LTE 1800/2100MHz
    TDD-LTE B38/B39/B40/B41


    Please check the above network information and open the below link to ensure if your local area network is compatible this phone: http://maps.mobileworldlive.com/



  • Q

    how long does it work this battery? thank you...

    By g.l. Jun-10/2017 12:06:35

    A

    Hello, g.l.

    Thank you for the inquiry.

    Normally, it can work 1-2 days.

    Please feel free to contact us if you have additional questions.

  • Q

    Is this phone google/ facebook compatible or is it google blocked( china model)

    By David May-27/2017 11:05:07

    A

    Hello David,
    Thank you for your inquiry.

    Your can download your favorite apps through the Google Play Store or Market installed.

    Let me know if you need any help.

  • Q

    As per Asus specification, the 4 GB RAM model will have CPU "Quad-core 2.3 GHz". But you have mentioned "Quad-core 1.8 GHz". Can you please clarify what is the actual RAM and CPU size and capacity? Also does this product "new", "used" or refurbished"?

    By Rajan May-16/2017 02:05:43

    A

    Hello Rajan,
    CPU: Intel Z3560 64bit Quad Core 1.8GHz
    System: Android 5.0
    Storage: 4GB RAM + 16GB ROM

  • Q

    Just want to ask if this unit is "UNLOCKED" already and ready to use on any service provider?

    By Lawrence May-14/2017 03:05:56

    A

    Hello


    Unlocked for Worldwide use.


    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz
    4G: FDD-LTE 1800/2100MHz
    TDD-LTE B38/B39/B40/B41


    Therefore you need to contact your local operator to confirm whether it can be used or not.

Prev 1 234 ... 7Go To: GO

  • Q

    When return to stock color grey?

    By Redian Aug-12/2017 12:08:24

    A

    Hello Redian,
    We are sorry this item is out of stock.

  • Q

    Will you be back soon ASUS ZenFone 2 (ZE551ML) 4G EU warehouse?

    By Ivan Crny Mar-21/2017 05:03:40

    A

    Hello Ivan,
    This item is in stock in the EU warehouse currently.

  • Q

    Hello friend, Is this product compatible with the new ''payment system'' to ship to Brazil? Can I pay this cellphone in more than 1x in credit card? Have a nice day.

    By Juliano Aug-04/2017 02:08:52

    A

    Hello Juliano,

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx


    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.


    If you would like to pay by wire transfer or Western Union, please contact us for further details.


  • Q

    necesito este producto como hago para comprarlo sin tarjeta débito o crédito

    By Jaimes Jun-19/2017 11:06:49

    A

    Hello Jaimes,

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx


    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.


    If you would like to pay by wire transfer or Western Union, please contact us for further details.


  • Q

    Hi, I'm interested in the product, but what worries me is the issue of Aduana (Commissioning Export Services) that gives me a high tax, my question is .. Can you put that product is something with a cost below 50 Dollars? Like an MP4 for example. I am from Santiago de Chile (Chili)

    By Esteban Silva Mar-30/2017 05:03:42

    A

    Hello Esteban,
    Sorry, we can not declare item as lower values or other things.

  • Q

    Dear Gearbest, If i order from EU warehouse to my country (Croatia) and they still charge me some import fees couse on package paper it says duty-free zone, do you provide some kind of guarantee and fees refund? Give me the link where can i find it on your page? Brgds

    By ASUS ZenFone 2 ( ZE551ML ) 4G Phablet Jan-24/2017 09:01:18

    A

    Hello ASUS
    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
    For more details: http://www.gearbest.com/about/faq.html

  • Q

    What is the shipment costs until my home in Portugal, Lisbon?

    By Fernando Santos Apr-21/2017 05:04:48

    A

    Hello Fernando,


    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Im from portugal, if i buy this phone, do i have to pay customs clearance??

    By nuno Mar-14/2017 08:03:21

    A

    Hello nuno
    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
    For more details: http://www.gearbest.com/about/faq.html

  • Q

    hello, I ordered for Romania in EU warehouse, the warehouse is located in what country? thank you.

    By Iordache Pereanu Dorin Liviu Dumitru Jan-20/2017 07:01:47

    A

    Hello Iordache,
    It is in united kingdom.

  • Q

    Hello! Can you tell me, which country does this item shipped from, if i choose EU warehouse? Unfortunately my country has a 27% tax on every import outside from the EU, so it is really important to have this product shipped from one the EU countries. Can you please confirm that the shipping is come from within the EU?

    By Zoltán Sipiczki Jan-17/2017 01:01:33

    A

    Hello Customer,


    We have both China and EU warehouses.

    You can choose it when you place the order.


  • Q

    Hello, I was wondering if you have tracking code being shipped from china?

    By fabio Jan-16/2017 01:01:57

    A

    Hello fabio,

    Thank you for your inquiry.

    Yes, we will send the e-mail to you after we ship your order out, you can get the reference tracking number from your e-mail.


  • Q

    Hello! When it says EU Warehouse it is shipped from Europe?

    By St Jan-05/2017 04:01:26

    A

    Hello St,

    For EU Warehouse, we will ship it from UK. Thank you for your attention.

  • Q

    Hello! Is it possible to send the product out of its original packaging? Sends rolled up in an aplastic bubble to slow down the volume and so I will not be taxed! Can I also declare a lower value for shipping?

    By Alexandre Jul-12/2017 12:07:37

    A

    Hello Alexandre,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    According to the information I have compiled about this smartphone, the version they offer would not be the 2GB RAM with Intel Z3560 at 1.8 GHz speed? If so, why offer it as if it had 4GB of RAM? Or is it another version or what? I hope your clarification ...

    By Junior Espinoza Jun-27/2017 12:06:44

    A

    Hello Junior,


    All of our products are sold as described.

    Its storage is 4GB RAM + 16GB ROM .

    Please feel free to order anytime.


  • Q

    Como funciona a garantia do equipamento em caso de avaria ?

    By Raul Jun-26/2017 03:06:27

    A

    Hello Raul
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Hello. If your products are in EU warehouse, the price include also the custom taxes ?

    By Gabriel Ploaie Jun-06/2017 05:06:28

    A

    Hello Gabriel,

    Thanks for your inquiry.
    According to our website's policy import taxes are solely customer's responsibility.
    Please check this link http://www.gearbest.com/about/faq.html.


    For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


  • Q

    How long will take to reach my address If I pay you today? Pl.reply me.

    By chaminda Apr-20/2017 08:04:27

    A

    Hello chaminda,
    We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    A. Expedited Shipping: Around 3-7 business days to arrive.
    B. Standard Shipping: Between 7-10 business days to be delivered.
    C. Flat Rate Shipping: Between 10-25 business days to be received.
    For more shipping details http://www.gearbest.com/about/shipping-methods.html

  • Q

    How long will take to reach my address If I pay you today? Pl.reply me.

    By chaminda Apr-20/2017 08:04:26

    A

    Hello chaminda,
    We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    A. Expedited Shipping: Around 3-7 business days to arrive.
    B. Standard Shipping: Between 7-10 business days to be delivered.
    C. Flat Rate Shipping: Between 10-25 business days to be received.
    For more shipping details http://www.gearbest.com/about/shipping-methods.html

  • Q

    Wich card storage can I use? tks

    By Elsa Miranda Mar-30/2017 01:03:10

    A

    Hello Elsa,


    Thank you for your inquiry.

    External Memory: TF card up to 64GB (not included).

  • Q

    Bom dia! Esse aparelho funciona no Brasil?

    By Luciano Mar-14/2017 08:03:28

    A

    Hello Luciano,

    Thank you for your inquiry.

    It is unlocked for Worldwide use. Please ensure local area network is compatible. Click here:http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    suport greek language?

    By chrismourat Mar-08/2017 02:03:38

    A

    Hi chrismourat,

    Yes, the item supports Greek language.

    You can check the screenshot of the supported language in the discription page. You will find "Ελληνικά" in the screenshot.

    Have a nice day!

  • Q

    Здравствуйте. Если я куплю телефон и он сломается будет ли действовать европейская гарантия от компании ASUS если да то сколько лет гарантия? спасибо Hello. If I buy the phone and it will break whether to act on a European guarantee company ASUS If yes, how many years warranty?

    By Ivan Jan-12/2017 05:01:47

    A

    Hello Ivan,

    All of our product sell from our site have the same warranty.

    http://www.gearbest.com/about/warranty-and-return.html