HOMTOM HT5 4G Smartphone

Q

I wonder how come the weight of this product differs that much to the package weight. - Buyer, waiting for the order to be received.

By Buyer Waiting Jul-24/2017 15:02:01

A

Hello Buyer,

You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  

Q

Есть ли телефон цвета Black apricot wood?

By Артем May-15/2017 13:41:31

A

Hello Артем,

There is Black apricot wood indeed.

Q

please this phone support Arabic language

By abdelrahaman May-18/2016 09:30:07

A

Hello， 

Please confirm the supported languages:
Indonesian, Malay, Catalan, Czech, Danish, German, Estonian, English, Spanish, Filipino, French, Croatian, Italian, Latvian, Lithuanian, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Finnish, Swedish, Vietnamese, Greek, Turkish, Bulgarian, Russian, Ukrainian, Hebrew, Urdu, Arabic, Persian, Hindi, Bengali, Thai, Korean, Burmese, Japanese, Simplified Chinese, Traditional Chinese

Best Regards

Q

Через скільки буде доставка в Україну?

By віталій Feb-15/2016 19:37:55

A

Hello віталій，
Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping (DHL, FedEx, UPS）=> 3-7 business days
2) Standard Shipping (EMS) => 7-10 business days
3) Flat Rate Shipping=> 10-25 business days
Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html

Q

Can you explain the different shipping methods you use (flat rate, standard and expedited) and approximate days for delivery of each? Does the phone come with an international warranty? Thanks Regards, Dwaine Nygrin

By Dwaine Nygrin Jan-22/2016 02:30:50

A

Hi Dwaine Nygrin,
Thanks so much for your interest. The difference between these shipping method is the delivery time for them.
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 3-7 business days to arrive.
2) Standard Shipping: Between 6-10 business days to be delivered.
3) Flat Rate Shipping: Between7-25 business days to ship to the destination. 
As for the warranty, please kindly refer to the details of our return warranty on: http://www.gearbest.com/about/warranty-and-return.html      
We recommend all of our customers to carefully review the policy and the information.
You are always welcome to contact us if you have further questions.

Q

Is it in Stock and ready to ship?

By dunstkiepe Jan-20/2016 13:54:08

A

Thank you for your inquiry.
It is available for purchase.
Thanks in advance for your order.
Have a nice day.

Q

Можно оплатить по Web Money ?

By Grigorij Jan-17/2016 14:03:08

A

Hi Grigorij,
You can pay with Web Money. Please feel free to ask if you have further questions. 

Q

Do you ship in kenya and how long does it take

By James Njeru Dec-17/2015 10:20:02

A

Hi James,
We send this phone to kenya.
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please feel free to ask if you have further questions. 

Q

Good afternoon! Do you deliver to Russia?

By Maxim Dec-07/2015 20:22:57

A

Hi,
We can deliver to Russia. We hope you enjoy shopping here with us.

Q

Hallo,i want to ask you about shippinhg cost in the EU warehouse to bring me in Greece.Thank u

By Niki Nov-14/2015 16:06:55

A

Hi Niki, we regret to inform you that the HOMTOM HT5 4G Smartphone is only available in China warehouse. It will be sent from China by courier, and delivered direct to the destination. Please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The delivery cost depends on the shipping method, destination country, package's weight and volume.The Shipping Cost and Grand Total amount will be displayed for each shipping method.  Thank you for your kind understanding. Please feel free to ask further presale questions.

Q

I wonder how come the weight of this product differs that much to the package weight. - Buyer, waiting for the order to be received.

By Buyer Waiting Jul-24/2017 15:02:01

A

Hello Buyer,

You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  

Q

Есть ли телефон цвета Black apricot wood?

By Артем May-15/2017 13:41:31

A

Hello Артем,

There is Black apricot wood indeed.

Q

please this phone support Arabic language

By abdelrahaman May-18/2016 09:30:07

A

Hello， 

Please confirm the supported languages:
Indonesian, Malay, Catalan, Czech, Danish, German, Estonian, English, Spanish, Filipino, French, Croatian, Italian, Latvian, Lithuanian, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Finnish, Swedish, Vietnamese, Greek, Turkish, Bulgarian, Russian, Ukrainian, Hebrew, Urdu, Arabic, Persian, Hindi, Bengali, Thai, Korean, Burmese, Japanese, Simplified Chinese, Traditional Chinese

Best Regards

Q

Через скільки буде доставка в Україну?

By віталій Feb-15/2016 19:37:55

A

Hello віталій，
Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping (DHL, FedEx, UPS）=> 3-7 business days
2) Standard Shipping (EMS) => 7-10 business days
3) Flat Rate Shipping=> 10-25 business days
Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html

Q

is battery removable? Support Slovenian language? tf card available?

By uros Oct-25/2015 17:57:59

A

Hi uros,
This item does not support Slovenian language. The battery is removable. It supports tf card. Please feel free to ask if you have further questions. 

Q

Is there WiFi? Which -- g/n, etc.?

By Eliot Oct-16/2015 13:57:46

A

Hi Eliot,
This phone supports WiFi: 802.11b/g/n wireless internet. Please feel free to ask if you have further questions. 

Q

Are this phone google play store available?

By Carlos Oct-04/2015 04:18:04

A

Hi Carlos,
The item will come with Google Play Store installed. Please feel free to ask if you have further questions. 

Q

Need 3g 850 band for USA, because I can not get 4g LTE with this phone. Will this phone support the 3g 850 band?

By Cindy Sep-30/2015 09:28:25

A

Hi Cindy,

This phone is unlocked , it can work the carrier which can support Frequency 2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz, You can check the link to find which carrier this phone can support,The link is  http://maps.mobileworldlive.com/.

Q

For use with USA networks 3g 850 band, Does this phone support it?

By Tommi Sep-30/2015 09:25:00

A

Hi Tommi ,

This phone is unlocked , it can work the carrier which can support Frequency 2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz, You can check the link to find which carrier this phone can support,The link is  http://maps.mobileworldlive.com/.

Q

Will this support USA ATT 850/1900 3g? I do not see 850 listed on your website

By greg Sep-29/2015 03:56:08

A

Hi greg ,

This phone is unlocked , it can work the carrier which can support Frequency 2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz, You can check the link to find which carrier this phone can support,The link is  http://maps.mobileworldlive.com/.

Q

Is it in Stock and ready to ship?

By dunstkiepe Jan-20/2016 13:54:08

A

Thank you for your inquiry.
It is available for purchase.
Thanks in advance for your order.
Have a nice day.

Q

Можно оплатить по Web Money ?

By Grigorij Jan-17/2016 14:03:08

A

Hi Grigorij,
You can pay with Web Money. Please feel free to ask if you have further questions. 

Q

Can you explain the different shipping methods you use (flat rate, standard and expedited) and approximate days for delivery of each? Does the phone come with an international warranty? Thanks Regards, Dwaine Nygrin

By Dwaine Nygrin Jan-22/2016 02:30:50

A

Hi Dwaine Nygrin,
Thanks so much for your interest. The difference between these shipping method is the delivery time for them.
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 3-7 business days to arrive.
2) Standard Shipping: Between 6-10 business days to be delivered.
3) Flat Rate Shipping: Between7-25 business days to ship to the destination. 
As for the warranty, please kindly refer to the details of our return warranty on: http://www.gearbest.com/about/warranty-and-return.html      
We recommend all of our customers to carefully review the policy and the information.
You are always welcome to contact us if you have further questions.

Q

Do you ship in kenya and how long does it take

By James Njeru Dec-17/2015 10:20:02

A

Hi James,
We send this phone to kenya.
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please feel free to ask if you have further questions. 

Q

Good afternoon! Do you deliver to Russia?

By Maxim Dec-07/2015 20:22:57

A

Hi,
We can deliver to Russia. We hope you enjoy shopping here with us.

Q

Hallo,i want to ask you about shippinhg cost in the EU warehouse to bring me in Greece.Thank u

By Niki Nov-14/2015 16:06:55

A

Hi Niki, we regret to inform you that the HOMTOM HT5 4G Smartphone is only available in China warehouse. It will be sent from China by courier, and delivered direct to the destination. Please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The delivery cost depends on the shipping method, destination country, package's weight and volume.The Shipping Cost and Grand Total amount will be displayed for each shipping method.  Thank you for your kind understanding. Please feel free to ask further presale questions.

Q

Are you selling this phone in EU Warehouse?

By zdravko Oct-02/2015 23:08:47

A

Hi zdravko, 
The phone is not available in EU Warehouse.

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