Save big on our app!
Ship to / USD
Language
Support Center
  • • One stop service: solve all your problems
  • • Orders Tracking and shipped out notification
  • • More campaigns More discounts
  • • Need help before making an order?
  • • Chat with us in real-time.
  • • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
  • • Multi language service
  • • 24H service
  • All Categories
  • Office & School Supplies
  • Apparel
  • Home & Garden
  • Bags & Shoes
  • Tablet PC & Accessories
  • Electrical & Tools
  • Watches & Jewelry
  • Gaming
  • Surprise Bag
  • LED Lights & Flashlights
  • Baby & Kids
  • Consumer Electronics
  • Appliances
  • Automobiles & Motorcycle
  • Health & Beauty
  • Mobile Phones
  • Computers & Networking
  • Outdoors & Sports
  • Toys & Hobbies

Home > > > > Earbud Headphones

Customer Questions & AnswersAsk a question

  • All (95)
  • Product information (73)
  • Stock status (7)
  • Payment (2)
  • About shipping (9)
  • Others (4)
  • Q

    Have it stock for inmediatly ship? How long it will take to ship the product?

    By Jonathan Sánchez Sep-03/2017 05:09:53

    A

    Hello Jonathan,


    This item not in stock now, we except ship between Oct 9 - Oct 13.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    - "This earbud's have noise cancellation/isolation? If have then active or passive?" - "Cable control high SNR 58dB microphone, better noise cancellation for clear calling quality. This item does not have active and passive." I'm talking about earbuds, not microphone. I mean when i insert earbuds to my ear can i hear outside noises? That's very important to me. Also how can i contact to you another way?

    By Dainius Aug-28/2017 05:08:00

    A

    Hello Dainius,

    Sorry, it cannot eliminate noise completely.

    You can contact us via our Support Center here: http://support.gearbest.com/

  • Q

    Does this work on iphone? Can you confirm that the buttons work on iphone too? coz i heard the buttons doesnt work on iphones only android ?

    By ceecee Jul-26/2017 07:07:33

    A

    Hello ceecee,
    Volume control function can not be used on the iOS devices.

  • Q

    Hello, is it the Product Model Number : QTER01JY ? thank's

    By ff Jun-19/2017 06:06:30

    A

    Hello ff,


    Thank you for your inquiry.

    The product model number is QTER01JY.

    Let me know if you need any help.

  • Q

    Are this the Mi In-Ear Headphones Pro OR the Mi In-Ear Headphones Pro HD?

    By Leonardo Jun-18/2017 10:06:14

    A

    Hello Leonardo,
    Thanks for your inquiry.


    Please note that it is Original Xiaomi in-ear hybrid dual driver earphones

  • Q

    Does one of the buttons skip songs? If yes, does it work on iOS devices? Thank you.

    By Walter Jun-07/2017 11:06:00

    A

    Hello Walter,


    You can try to press the middle key or press the side keys in a long time.

    It works on iOS devices.

  • Q

    Hi good evening Can i control volume levels using the earphone buttons on every android marshmallow cell phones?

    By Rob Jun-06/2017 06:06:14

    A

    Hello Ron,

    Yes , you can control volume levels using the earphone buttons on every android marshmallow cell phones.

  • Q

    Excuse me , I live in México, Do i need to pay customs duty??

    By José Alfredo Jun-02/2017 09:06:04

    A

    Hello José,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    I'm from Malaysia. Shipping is free?

    By DeyDarun May-27/2017 11:05:07

    A

    Hello DeyDarun,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Hi, is it original product?

    By Marat May-24/2017 10:05:13

    A

    Hello Marat,

    Yes.

    I would like to inform you that the items in our website are all original products.


Prev 1 234 ... 10Go To: GO

  • Q

    - "This earbud's have noise cancellation/isolation? If have then active or passive?" - "Cable control high SNR 58dB microphone, better noise cancellation for clear calling quality. This item does not have active and passive." I'm talking about earbuds, not microphone. I mean when i insert earbuds to my ear can i hear outside noises? That's very important to me. Also how can i contact to you another way?

    By Dainius Aug-28/2017 05:08:00

    A

    Hello Dainius,

    Sorry, it cannot eliminate noise completely.

    You can contact us via our Support Center here: http://support.gearbest.com/

  • Q

    Does this work on iphone? Can you confirm that the buttons work on iphone too? coz i heard the buttons doesnt work on iphones only android ?

    By ceecee Jul-26/2017 07:07:33

    A

    Hello ceecee,
    Volume control function can not be used on the iOS devices.

  • Q

    Hello, is it the Product Model Number : QTER01JY ? thank's

    By ff Jun-19/2017 06:06:30

    A

    Hello ff,


    Thank you for your inquiry.

    The product model number is QTER01JY.

    Let me know if you need any help.

  • Q

    Are this the Mi In-Ear Headphones Pro OR the Mi In-Ear Headphones Pro HD?

    By Leonardo Jun-18/2017 10:06:14

    A

    Hello Leonardo,
    Thanks for your inquiry.


    Please note that it is Original Xiaomi in-ear hybrid dual driver earphones

  • Q

    Does one of the buttons skip songs? If yes, does it work on iOS devices? Thank you.

    By Walter Jun-07/2017 11:06:00

    A

    Hello Walter,


    You can try to press the middle key or press the side keys in a long time.

    It works on iOS devices.

  • Q

    Hi good evening Can i control volume levels using the earphone buttons on every android marshmallow cell phones?

    By Rob Jun-06/2017 06:06:14

    A

    Hello Ron,

    Yes , you can control volume levels using the earphone buttons on every android marshmallow cell phones.

  • Q

    Hi, is it original product?

    By Marat May-24/2017 10:05:13

    A

    Hello Marat,

    Yes.

    I would like to inform you that the items in our website are all original products.


  • Q

    does this phone has a button to answer the fone? i mean while u walking or something like that?

    By Estela Apr-28/2017 12:04:10

    A

    Hello Estela,


    The item has a button to answer the phone.

  • Q

    Is this model QTER01JY

    By Richard Mar-23/2017 08:03:55

    A

    Hello Richard,
    It is QTEJ02JY.

  • Q

    Hi there, in the flash sale promo this ears sold about 15$... this is the hybrid version or the hybrid pro version? Regards

    By Victor Mar-21/2017 09:03:28

    A

    Hello Victor,
    It is hybrid version

Prev 1 234 ... 8Go To: GO

  • Q

    Have it stock for inmediatly ship? How long it will take to ship the product?

    By Jonathan Sánchez Sep-03/2017 05:09:53

    A

    Hello Jonathan,


    This item not in stock now, we except ship between Oct 9 - Oct 13.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello! This item in stock now?

    By Ivan May-30/2016 06:05:04

    A

    Hello,

    Yes, the item is in stock now.

  • Q

    Hi, would like to check if you have stocks? Do you ship to singapore ? Are the real xiaomi pro headphones ?

    By terence May-16/2016 08:05:57

    A

    Hello,

    Yes, the item is in stock now.

    We ship to singapore.

    The item is the real xiaomi pro headphones.

    Welcome to buy items on our website.

  • Q

    Buenas tardes, tendrás en existencia los audífonos Xiaomi Hybrid en existencia, vivo en México y he escuchado buenas reseñas de este producto, me interesaría probarlo, gracias por su atención. Good afternoon, hearing aids have in existence Xiaomi Hybrid in existence, I live in Mexico and I've heard good reviews of this product, I would be interested to try it, thanks for your attention.

    By Mosiah Ruiz May-12/2016 02:05:55

    A

    Hello,

    The item is in stock now, welcome to buy items on our website.

  • Q

    Do you have this product already in stock?

    By Vinicius de Paula May-07/2016 02:05:24

    A

    Hi,

    Yes, we have the item in stock now.

  • Q

    is in stock?

    By Vinicius de Paula May-07/2016 01:05:21

    A

    Hi,

    The item is in stock at the moment.

  • Q

    Hello, How long it will take to ship the product. Regards Nilson Lopes

    By Nilson May-03/2016 01:05:10

    A

    Hi,

    The item is in stock now.


    Total Delivery Time = Processing Time + Shipping Time
    We will need approximately 3-5 business days to arrange shipment of your order.
    For small quantity orders,the processing time is 1-3 business days while large quantity order may require a few days more.

    The exact shipping time depends on the shipping method you choose.
    1) Flat Rate Shipping: Between 7-25 business days to ship to the destination, by post office.
    2) Standard Shipping: Between 6-8 business days to be delivered, by EMS.
    3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.

    Please note that the above shipping times are for guidance only.
    The precise shipping time can also be affected by factors such as:
    remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.

    You can refer to this link http://www.gearbest.com/gp/shipping-104/ for details.
    Dealsmachine's FAQ : http://www.gearbest.com/gp/faq-109/ Please let me know if you need further assistance.

  • Q

    hello. im From italy, do i have to pay customs when it arrives? Thank you,Steve.

    By Steve Apr-23/2016 02:04:50

    A

    Hello Steve,
    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
    For more details: http://www.gearbest.com/about/faq.html

  • Q

    please give the promotional code running on the headphones xiaomi hybrid

    By karlsonka Apr-02/2016 05:04:35

    A

    Hello karlsonka,

    Thank you for your inquiry,this item is in Discount 62% OFF,there isn't any other promotion code for it.Have a nice day.


  • Q

    Excuse me , I live in México, Do i need to pay customs duty??

    By José Alfredo Jun-02/2017 09:06:04

    A

    Hello José,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    I'm from Malaysia. Shipping is free?

    By DeyDarun May-27/2017 11:05:07

    A

    Hello DeyDarun,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    what diferent Warehouse Options: about china or HK WHICH IS HK

    By BLETSOS GERASIMOS Mar-20/2017 02:03:41

    A

    Hello BLETSOS,


    Thank you for your inquiry.

    If you select China warehouse,we will ship it from China mainland,if you select HK warehouse,we will ship it from HongKong.

  • Q

    Hello i want to buy your product and i would like know if the product is 100% original and if you ship to Peru city Lima. Thanks a lot,

    By Diego Roldan Aug-03/2016 08:08:26

    A

    Hello Diego,

    We are sure this is original Xiaomi product, you can feel free to order it.

    We can ship to to Peru city Lima, usually, we ship everywhere in the world from the CN warehouse.

    Thanks for your attention.

  • Q

    do you guyz ship this in nepal ?? plz notify me

    By sandee[ May-29/2016 03:05:42

    A

    Hello,

    Yes,we can ship this to nepal.

    Welcome to buy items on our website.

  • Q

    Do you guys ship to the Netherlands? (really curious, very interested in this product)

    By Schoenmakers May-13/2016 03:05:07

    A

    Hello Schoenmakers,
    We ship everywhere in the world from the CN warehouse.

  • Q

    Hola, hacen envios para Argentina?

    By leandro May-11/2016 08:05:54

    A

    Hi,

    Yes, we ship to Argentina.

    Welcome to buy items on our website.

  • Q

    do you guys ship to malaysia?

    By ken May-11/2016 12:05:04

    A

    Hi,

    Yes, we ship to malaysia.

    Welcome to buy items on our website.

  • Q

    Hi, i'm want to order this (serbia), how many days will travel this if i order from eu stock, and how much shipping will cost? tnx

    By Igor Apr-05/2016 07:04:50

    A

    Hello Igor,

    We can ship it to you for free shipping.
    We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    A. Expedited Shipping: Around 3-7 business days to arrive.
    B. Standard Shipping: Between 7-10 business days to be delivered.
    C. Flat Rate Shipping: Between 10-25 business days to be received.
    For more shipping details http://www.gearbest.com/about/shipping-methods.html

  • Q

    I bought and it is amazing,I love it

    By Leonardo May-10/2017 07:05:53

    A

    Hello Leonardo,


    We are very grateful for your appreciation.


  • Q

    You said "Yes. It is QTEJ02JY" but I got "Yes. It is QTEJ01JY". Why?

    By Tomohiro Hirano Dec-24/2016 08:12:59

    A

    Hello Tomohiro,
    Yes, it is QTEJ02JY.

  • Q

    Hello GearBest Team, i got a problem with my earphones. after 3 and half month ago i got a muffled sound on the left speaker only. the right speaker is working properly. do i have warranty on the item? i like them really much and iam kinda dissapointed because of the issue. hope for your reply. sincerely chris

    By Chris Nov-20/2016 05:11:06

    A

    Hello Chris,
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    HOLA, CUANTO TIEMPO DEMORA EN LLEGAR A PERÚ ?

    By ROBERTO Mar-05/2016 10:03:03

    A

    Hello ROBERTO,
    We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    A. Expedited Shipping: Around 3-7 business days to arrive.
    B. Standard Shipping: Between 7-10 business days to be delivered.
    C. Flat Rate Shipping: Between 10-25 business days to be received.
    For more shipping details http://www.gearbest.com/about/shipping-methods.html