Save big on our app!
code_img
Ship to / USD
Language
Live Chat
  • • One stop service: solve all your problems
  • • Orders Tracking and shipped out notification
  • • More campaigns More discounts
  • Need help before making an order?
  • Chat with us in real-time.
  • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
  • All Categories
  • Mobile Phones
  • Tablet PC & Accessories
  • Consumer Electronics
  • Computers & Networking
  • Electrical & Tools
  • Apparel
  • Bags & Shoes
  • Toys & Hobbies
  • Watches & Jewelry
  • Home & Garden
  • Health & Beauty
  • Outdoors & Sports
  • LED Lights & Flashlights
  • Automobiles & Motorcycle
  • Baby & Kids
  • Office & School Supplies
  • Appliances
  • Gaming

Home > > > Power Banks

Customer Questions & AnswersAsk a question

  • All (75)
  • Product information (51)
  • Stock status (7)
  • Payment (3)
  • About shipping (14)
  • Others (0)
  • Q

    Hello it is ok for my honor 8 and quick charge

    By xavier Aug-13/2017 01:08:20

    A

    Hello xavier,
    Yes it support.

  • Q

    Which country you can ship it? I can not shit it neither Lithuania nor Turkey...

    By yasin Aug-07/2017 02:08:15

    A

    Hello yasin,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    How do you charge this power bank with 12V 1,5A? Since this has to be done with USB C and the power bank is only equipped with micro USB port?

    By Frank Jul-20/2017 02:07:01

    A

    Hello Frank,

    This power bank does support to be charged with 12V 1,5A by micro USB port.

    Thank you for your inquiry.

  • Q

    It can charge a XIaomi notebooj 12 ? thanks

    By Michel May-31/2017 11:05:00

    A

    Hello Michel,

    It is compatible with iPhone 6S / 6 Plus, iPad, MacBook, Samsung Note 5 / S6 / S6 Edge / S6 Edge Plus, HTC M9, smartphone and Tablet PC.

  • Q

    Can I charge my Xiaomi notebook air 13 with this powerbank (20000mAh 12v 1.5A)?

    By ARTEM Jan-19/2017 03:01:22

    A

    Hello Customer,

    The answer is no.

    Mi notebook need 45W when charging, the powerbank can't reach it. It can charge the MacBook.

  • Q

    Hi can i use my charger from samsung galaxy s6 for this powerbank and it will be fast charge work ??? sorry for my english

    By Andrew Dec-17/2016 12:12:51

    A

    Hello Andrew,
    You can use your charger from samsung galaxy s6.

    Support DC 5V / 2A, 9V / 2A, 12V / 1.5A quick recharging, it only needs 7 hours to be full charged, very time-saving for you.

    Thank you for your inquiry! Please feel free to ask further pre-sales questions.


  • Q

    hello I was wondering when are you guys going to restock this item? Thank you!

    By chloe Dec-08/2016 01:12:11

    A

    Hello chloe,

    We expect the item will be back to our warehouse within 7-14 business days.


  • Q

    Hi, Can the xiaomi 20000 charge a MacBook Pro (Retina, 13-inch, Mid 2014)?

    By yvonne Nov-23/2016 11:11:06

    A

    Hello yvonne,
    Compatible with iPhone 6S / 6 Plus, iPad, MacBook, Samsung Note 5 / S6 / S6 Edge / S6 Edge Plus, HTC M9, smartphone and Tablet PC.

    Yes it compatible with the Macbook.

    Let me know if you need any help.

  • Q

    When you have stock?

    By Demar Rillera Oct-16/2016 03:10:17

    A

    Hello Demar
    This item is out of stock, sorry.
    Please consider the other items instead such as newest arrivals here http://www.gearbest.com/new-products/ and best deals here http://www.gearbest.com/gadget-deals.html

  • Q

    Hello, can I charge dell xps 13x ultrabook with this power bank? (Xiaomi Mi 20000mAh)

    By vy Oct-10/2016 01:10:55

    A

    Hello vy,
    You cannot charge your laptop with this power bank. Thanks for your support and inquiry.

Prev 1 234 ... 8Go To: GO

  • Q

    Hello it is ok for my honor 8 and quick charge

    By xavier Aug-13/2017 01:08:20

    A

    Hello xavier,
    Yes it support.

  • Q

    How do you charge this power bank with 12V 1,5A? Since this has to be done with USB C and the power bank is only equipped with micro USB port?

    By Frank Jul-20/2017 02:07:01

    A

    Hello Frank,

    This power bank does support to be charged with 12V 1,5A by micro USB port.

    Thank you for your inquiry.

  • Q

    It can charge a XIaomi notebooj 12 ? thanks

    By Michel May-31/2017 11:05:00

    A

    Hello Michel,

    It is compatible with iPhone 6S / 6 Plus, iPad, MacBook, Samsung Note 5 / S6 / S6 Edge / S6 Edge Plus, HTC M9, smartphone and Tablet PC.

  • Q

    Can I charge my Xiaomi notebook air 13 with this powerbank (20000mAh 12v 1.5A)?

    By ARTEM Jan-19/2017 03:01:22

    A

    Hello Customer,

    The answer is no.

    Mi notebook need 45W when charging, the powerbank can't reach it. It can charge the MacBook.

  • Q

    Hi can i use my charger from samsung galaxy s6 for this powerbank and it will be fast charge work ??? sorry for my english

    By Andrew Dec-17/2016 12:12:51

    A

    Hello Andrew,
    You can use your charger from samsung galaxy s6.

    Support DC 5V / 2A, 9V / 2A, 12V / 1.5A quick recharging, it only needs 7 hours to be full charged, very time-saving for you.

    Thank you for your inquiry! Please feel free to ask further pre-sales questions.


  • Q

    Hi, Can the xiaomi 20000 charge a MacBook Pro (Retina, 13-inch, Mid 2014)?

    By yvonne Nov-23/2016 11:11:06

    A

    Hello yvonne,
    Compatible with iPhone 6S / 6 Plus, iPad, MacBook, Samsung Note 5 / S6 / S6 Edge / S6 Edge Plus, HTC M9, smartphone and Tablet PC.

    Yes it compatible with the Macbook.

    Let me know if you need any help.

  • Q

    Hello, can I charge dell xps 13x ultrabook with this power bank? (Xiaomi Mi 20000mAh)

    By vy Oct-10/2016 01:10:55

    A

    Hello vy,
    You cannot charge your laptop with this power bank. Thanks for your support and inquiry.

  • Q

    Does this powerbank works for Xiaomi Redmi Note 3 Pro?

    By Andrew Oct-02/2016 09:10:28

    A

    Hello Andrew,

    Thanks for your inquiry.

    It works for Xiaomi Redmi Note 3 Pro.

    Have a nice day.


  • Q

    The charging cable macbook air you sell or comes included

    By Rafael Oct-01/2016 11:10:29

    A

    Hello Rafael,

    Thanks for your inquiry.

    The charging cable comes included.

    Have a nice day.


  • Q

    What is the difference between Xiaomi Mi 20000 and Xiaomi mi Pro 10000 ?

    By Luan Sep-19/2016 08:09:34

    A

    Hello Luan,

    Thanks for your inquiry.

    You can refer to it:

    http://www.gearbest.com/compare-343014_263761-21_21

    Have a nice day.


Prev 1 23456Go To: GO

  • Q

    hello I was wondering when are you guys going to restock this item? Thank you!

    By chloe Dec-08/2016 01:12:11

    A

    Hello chloe,

    We expect the item will be back to our warehouse within 7-14 business days.


  • Q

    When you have stock?

    By Demar Rillera Oct-16/2016 03:10:17

    A

    Hello Demar
    This item is out of stock, sorry.
    Please consider the other items instead such as newest arrivals here http://www.gearbest.com/new-products/ and best deals here http://www.gearbest.com/gadget-deals.html

  • Q

    Is it in stock now?

    By Denis Aug-01/2016 05:08:21

    A

    Hello Denis,

    This item is in stock for dispatch at present, you can have your order any time.

    Thanks for your attention.

  • Q

    Do you know when this power bank will be avaiable again? Thanks.

    By Hugo Silva Jun-26/2016 02:06:41

    A

    Hello,

    The item is in stock now.

  • Q

    I have this product in stock?

    By JoSh Jun-15/2016 06:06:10

    A

    Hello,

    Yes, the item is in stock now.

    Welcome to buy items on our website.

  • Q

    When this will be available?

    By Udhayakumar May-31/2016 02:05:26

    A

    Hello,

    The item is in stock now.

  • Q

    I want to buy it. How can I do it?

    By Gleb Apr-12/2016 02:04:51

    A

    Hello Gleb,
    We ship worldwide and it is home delivery.
    Please order as follows:
    1. First, sign in the account through your registered email address on our website.
    2. Add the items you want to the shopping cart, and then choose the delivered country, shipping cost will appear.
    3. Then click "proceed to check out" button. You will find different shipping and payment options for you to select.
    4. Fill in your account details and address . Then click “place your order ” button
    You can pay for order by PayPal and credit card via PayPal. We also accept payment by western union and bank transfer.

  • Q

    What are the forms of payment ? Can I pay by bank transfer ?

    By Leandro Gmach Feb-05/2016 11:02:24

    A

    Hello Leandro,

    You can shop safely and securely with any of the following convenient methods and in us dollars.

    We do not accept Cash on Delivery.

    1.PayPal
    2.Pay by credit card directly
    3.Pay by credit card via PayPal
    4.Wire Transfer
    5.Western Union


  • Q

    I am not getting What is " one piece price?"

    By Tukaram Dec-30/2015 11:12:39

    A
    Hi Tukaram,please kindly understand Coupon code can only be used with Regular Price(one unit), it can not be used with vip price, special offer, group deal at the same time. The system will reduce the coupon based on the regular price. Hope you could understand. For more information about FAQ, please check here: http://www.gearbest.com/about/faq.html and http://www.gearbest.com/about/terms-and-conditions.html Thanks for your understanding and support.
  • Q

    How I can use my $50 coupon to purchase item

    By Tukaram Dec-24/2015 04:12:23

    A
    Hi Tukaram, the $50 coupons are exclusive for our homepage pop-up email subscribers.If you have subscribed successfully, please log in your account and check "my coupons". Please kindly understand Coupon code can only be used with one piece price, it can not be used with vip price, special offer, group deal at the same time. The system will reduce the coupon based on the regular price. Hope you could understand. For more information about FAQ, please check here: http://www.gearbest.com/about/faq.html and http://www.gearbest.com/about/terms-and-conditions.html Thanks for your understanding and support.
  • Q

    Which country you can ship it? I can not shit it neither Lithuania nor Turkey...

    By yasin Aug-07/2017 02:08:15

    A

    Hello yasin,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Is shipping available for Belgium ?

    By Pierrick Sep-19/2016 06:09:41

    A

    Hello Pierrick,
    We can ship it to Belgium.


    Best Regards


  • Q

    is This product ships to Brazil?

    By Belisio Sep-15/2016 09:09:47

    A

    Hello Belisio,

    I have checked it for you, because the limit shipping method, this item can't be shipped to your country Brazil now.

    We will improve it as soon as possible.
    Please kindly choose other available items.
    Check out our brand new products here: http://www.gearbest.com/new-products/
    Grab our best deals here: http://www.gearbest.com/gadget-deals.html


  • Q

    Hi, Does this product be able to ship to Morocco ?

    By echati mohammed Sep-14/2016 09:09:56

    A

    Hello echati,

    I have checked it for you, because the limit shipping method, this item can't be shipped to your country Morocco now.

    We will improve it as soon as possible.
    Please kindly choose other available items.
    Check out our brand new products here: http://www.gearbest.com/new-products/
    Grab our best deals here: http://www.gearbest.com/gadget-deals.html


  • Q

    Why i see this message Shipping Cost:Cannot ship to Macedonia,+The+Former+Yugoslav+Republic+Of Why is not possible to ship to my country?

    By Cannot ship to my country? Sep-12/2016 03:09:15

    A

    Hello Cannot,

    I have checked it for you, because the limit shipping method, this item can't be shipped to your country now.

    We will improve it as soon as possible.
    Please kindly choose other available items.
    Check out our brand new products here: http://www.gearbest.com/new-products/
    Grab our best deals here: http://www.gearbest.com/gadget-deals.html


  • Q

    Hi, Does this product be able to ship to Australia?

    By Whalise Aug-30/2016 04:08:20

    A

    Hi,Whalise

    Thanks for your inquiry.

    Sorry to tell you that we can not ship power bank to Australia due to the limited shipping methods.

    Check out our brand new products here: http://www.gearbest.com/new-products/
    Grab our best deals here: http://www.gearbest.com/gadget-deals.html

  • Q

    Why in this item cannot ship toSerbia

    By Aleksandar Aug-15/2016 07:08:51

    A

    Hello Aleksandar,

    I have checked it for you, because the limit shipping method, this item can't be shipped to your country now.

    We will improve it as soon as possible.
    Please kindly choose other available items.
    Check out our brand new products here: http://www.gearbest.com/new-products/
    Grab our best deals here: http://www.gearbest.com/gadget-deals.html


  • Q

    can this be shipped to Europe ( Malta)? is there another warehouse I can buy from?

    By Josef Aug-12/2016 02:08:17

    A

    Hello Josef,
    We can ship it to Europe. We have China, HK and EU warehouses.

  • Q

    Can you ship to Brazil?

    By Bruno Aug-10/2016 07:08:51

    A

    Hello Bruno,

    Thanks for your inquiry. We can ship to Brazil. Have a nice day.

  • Q

    Do you have it in stock? Do you ship it to Bosnia and Herzegovina?

    By yolo Aug-03/2016 10:08:17

    A

    Hello yolo,

    We can ship to Bosnia and Herzegovina, usually, we ship everywhere in the world from the CN warehouse.

    Thanks for your attention.

Prev 1 2Go To: GO