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Home > > Smart Watch Phone

Customer Questions & AnswersAsk a question

  • All (96)
  • Product information (86)
  • Stock status (0)
  • Payment (1)
  • About shipping (6)
  • Others (3)
  • Q

    How long will this product take to ship to Bosanski Brod (Brod) in Repbulic of Srpska (Bosnia and Herzegovina)

    By Dejan Sep-15/2017 01:09:01

    A

    Hello Dejan,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    How long will this product take to ship to new York

    By Joseph Aug-29/2017 12:08:46

    A

    Hello Joseph,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does it support Greek

    By Hilal Aug-19/2017 12:08:22

    A

    Hello Hilal,


    Please check the available languages in the product specification.

    The item supports the following languages:English, French, Spanish, Portuguese, Italian, German, Dutch, Russian, Turkish, Czech, Polish.

  • Q

    Hi, The link to download the APK has been removed, not a valid site, is there another recommended app that will work with this watch? Thanks.

    By Paul Aug-10/2017 09:08:27

    A

    Hello Paul,


    This item comes with a QR code. You can scan the QR code to get the App after having received the item.

    Thank you for your inquiry.


  • Q

    Vocês mandam como presente?

    By Luan Max Aug-05/2017 09:08:59

    A

    Hello Luan,
    Thanks for your inquiry.

    Sorry, we cannot send the item as gift.

  • Q

    Hi, Do I have to leave it loading how many hours on the first charge? And after giving the first charge are how many hours of charging?

    By Luciana Jul-31/2017 01:07:24

    A

    Hello Luciana,

    We suggest you charge it for 24 hours on the first charge.

    Thank you for your inquiry.

  • Q

    Ola gostaria de saber de o produto tem suporte ao idioma portugues.

    By Rodrigo de oliveira Jul-24/2017 05:07:45

    A

    Hello Rodrigo,


    Yes, it can support Portuguese language.

    Let me know if you need any further assistance.


  • Q

    Eu gostaria de saber se vem em só um idioma eu também vem em português ??

    By luiz claudio Jul-20/2017 09:07:46

    A

    Hello luiz,
    It support Portuguese.

  • Q

    tem entrada pra fone de ouvido e cartão de memoria? posso conectar um fone bluetooth nele?

    By phelipe Jul-11/2017 10:07:14

    A

    Hello phelipe,
    Sorry there is no the slot.

    Please feel free to ask if you have further pre-sale questions.

  • Q

    does it have heart rate monitor

    By ivan Jul-10/2017 06:07:24

    A

    Hello ivan,

    Sorry, it doesn't have heart rate monitor.

Prev 1 234 ... 10Go To: GO

  • Q

    Does it support Greek

    By Hilal Aug-19/2017 12:08:22

    A

    Hello Hilal,


    Please check the available languages in the product specification.

    The item supports the following languages:English, French, Spanish, Portuguese, Italian, German, Dutch, Russian, Turkish, Czech, Polish.

  • Q

    Hi, The link to download the APK has been removed, not a valid site, is there another recommended app that will work with this watch? Thanks.

    By Paul Aug-10/2017 09:08:27

    A

    Hello Paul,


    This item comes with a QR code. You can scan the QR code to get the App after having received the item.

    Thank you for your inquiry.


  • Q

    Vocês mandam como presente?

    By Luan Max Aug-05/2017 09:08:59

    A

    Hello Luan,
    Thanks for your inquiry.

    Sorry, we cannot send the item as gift.

  • Q

    Hi, Do I have to leave it loading how many hours on the first charge? And after giving the first charge are how many hours of charging?

    By Luciana Jul-31/2017 01:07:24

    A

    Hello Luciana,

    We suggest you charge it for 24 hours on the first charge.

    Thank you for your inquiry.

  • Q

    Ola gostaria de saber de o produto tem suporte ao idioma portugues.

    By Rodrigo de oliveira Jul-24/2017 05:07:45

    A

    Hello Rodrigo,


    Yes, it can support Portuguese language.

    Let me know if you need any further assistance.


  • Q

    tem entrada pra fone de ouvido e cartão de memoria? posso conectar um fone bluetooth nele?

    By phelipe Jul-11/2017 10:07:14

    A

    Hello phelipe,
    Sorry there is no the slot.

    Please feel free to ask if you have further pre-sale questions.

  • Q

    does it have heart rate monitor

    By ivan Jul-10/2017 06:07:24

    A

    Hello ivan,

    Sorry, it doesn't have heart rate monitor.

  • Q

    Is it working with iphone?

    By Diorginis Jun-25/2017 09:06:17

    A

    Hello Diorginis,


    No, it is not working with iPhone.

    Thank you for your inquiry.

  • Q

    There is software in English for smartphones ?

    By Anghel Jun-22/2017 06:06:53

    A

    Hello Anghel,
    Thanks for your inquiry.

    Language: English, French, Spanish, Portuguese, Italian, German, Dutch, Russian, Turkish, Czech, Polish

    Please note that you can set English for it

  • Q

    Bluetooth 4.0 ?

    By Thiago Jun-02/2017 10:06:34

    A

    Hello Thiago,

    Bluetooth Version is V3.0.

Prev 1 234 ... 9Go To: GO

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  • Q

    Eu gostaria de saber se vem em só um idioma eu também vem em português ??

    By luiz claudio Jul-20/2017 09:07:46

    A

    Hello luiz,
    It support Portuguese.

  • Q

    How long will this product take to ship to Bosanski Brod (Brod) in Repbulic of Srpska (Bosnia and Herzegovina)

    By Dejan Sep-15/2017 01:09:01

    A

    Hello Dejan,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    How long will this product take to ship to new York

    By Joseph Aug-29/2017 12:08:46

    A

    Hello Joseph,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Could you send me as a physical person? Just to importing rate?

    By Lucas Gouveia Mar-15/2017 11:03:32

    A

    Hello Lucas
    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
    For more details: http://www.gearbest.com/about/faq.html

  • Q

    chega em cerca de quanto tempo ao brasil

    By rute Feb-06/2017 08:02:11

    A

    Olá rute,


    Obrigado por sua pergunta.

    Nós temos muitos métodos diferentes do transporte, o tempo / preço do transporte depende do método do transporte que você seleciona, você pode verificar o tempo e o preço estimados do método de transporte diferente quando você verific para fora. Assim como este: http://prntscr.com/dmqz67


  • Q

    to arrive to Portugal how long it takes? tnks

    By Alvaro Magalhaes Nov-21/2016 11:11:01

    A

    Hello Alvaro,
    The shipping time depends on the shipping method for it:

    Unregistered Air Mail 15 - 35 business days FREE SHIPPING

    Registered Air Mail 15 - 32 business days $2.01

    Priority Line 7 - 15 business days $3.64

    Expedited Shipping 3 - 7 business days $17.43

    Let me know if you need any help.

  • Q

    the product is ship in nepal properly

    By Abhishek sharma Oct-08/2016 09:10:52

    A

    Hello Abhishek,

    We can ship to nepal, usually, we can ship to most countries in the world.

    We ship thousands of parcels every day to your country that reach our customers successfully, we will cooperate the custom to get the items to customer.

    Thanks for your attention.

  • Q

    bom dia gostaria de saber como funciona o frete....e se tem como mandar um de cada cor...e o valor de taxa quando chegar no brasil

    By wellington Mar-14/2017 08:03:06

    A

    Hello wellington,
    When you chec out, you can leave us the message about color.


    What is the shipping cost?

    The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.

    Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.


    Taxes may apply for imported goods/services and is regulated by the country law. GearBest is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

  • Q

    Does it work with IOS

    By Malik Sep-29/2016 07:09:52

    A

    Hello Malik,

    This smart watch doesn't work with IOS. Thanks for your attention.

  • Q

    Can i change the language to English and what is the watch like overall? do the bands fall off after a few months?

    By Malik Sep-29/2016 07:09:03

    A

    Hello Malik,

    Please rest assured that the watch will come with English menu. Also, sorry that the band is not changable. Thanks for your attention.