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Home > > Smart Watches

Customer Questions & AnswersAsk a question

  • All (93)
  • Product information (76)
  • Stock status (0)
  • Payment (1)
  • About shipping (10)
  • Others (6)
  • Q

    Good afternoon. Being sent to Portugal, is there a risk of being taxed by customs? Or is there a way to send that eliminates this risk? I already bought a mobile phone in which the priority line express (spain) existed, but in this case I do not find this option. Thank you.

    By Bruno Oct-03/2017 06:10:19

    A

    Hello Bruno,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi, can you tell me if this watch support a hebrew language, thanks in advanced , moTi.

    By MoTi Sep-26/2017 12:09:07

    A

    Hello MoTi,

    Language: Dutch,English,French,German,Italian,Polish,Portuguese,Russian,Spanish

    It doesn't support a hebrew language.

  • Q

    korea language support can you?

    By goodtablet Sep-26/2017 06:09:44

    A

    Dear goodtablet,


    Thank you for your inquiry.

    Sorry, it does not support korea language.

    Language: Dutch,English,French,German,Italian,Polish,Portuguese,Russian,Spanish

  • Q

    What android app dies this smartwatch use? I want to test it on my phone and tablet. Thank you

    By Gerald Sep-20/2017 11:09:25

    A

    Hello Gerald,


    - Download the APP called Fundo Wear in the App Store or Google Play

    More information refer to the item description

  • Q

    hi friend, how long does it take delivery to Morocco from the purchase of the product? thanks for ur answer best fouad

    By fouad Sep-17/2017 10:09:50

    A

    Hello fouad,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    hey , can i acess facebook , twitter and watch some videos with this smartwatch ?

    By Angelo Sep-16/2017 09:09:54

    A

    Hello Angelo,

    It is not ok to acess facebook , twitter and watch some videos with this smartwatch.


    Information push: push instant information, such as Facebook, Wechat, WhatsApp, let you real-time receive information.

  • Q

    does this watch show pictures?

    By Antreas Sep-15/2017 11:09:39

    A

    Hello Antreas,
    Thank you for your inquiry.

    It does not show pictures.

    Let me know if you need any help.

  • Q

    Does it have greek characters??

    By Johnny Sep-15/2017 05:09:19

    A

    Dear Johnny,


    Thank you for your inquiry.

    Sorry, it does not support greek characters.

    Language: Dutch,English,French,German,Italian,Polish,Portuguese,Russian,Spanish

  • Q

    Good afternoon, I would like to know if I place the order today when and what do I get here in Portugal?

    By Inês Pereira Sep-13/2017 06:09:03

    A

    Hello Inês,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Good afternoon, I would like to know if I place the order today when and what do I get here in Portugal?

    By Inês Pereira Sep-13/2017 06:09:02

    A

    Hello Inês,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Prev 1 234 ... 10Go To: GO

  • Q

    Hi, can you tell me if this watch support a hebrew language, thanks in advanced , moTi.

    By MoTi Sep-26/2017 12:09:07

    A

    Hello MoTi,

    Language: Dutch,English,French,German,Italian,Polish,Portuguese,Russian,Spanish

    It doesn't support a hebrew language.

  • Q

    korea language support can you?

    By goodtablet Sep-26/2017 06:09:44

    A

    Dear goodtablet,


    Thank you for your inquiry.

    Sorry, it does not support korea language.

    Language: Dutch,English,French,German,Italian,Polish,Portuguese,Russian,Spanish

  • Q

    What android app dies this smartwatch use? I want to test it on my phone and tablet. Thank you

    By Gerald Sep-20/2017 11:09:25

    A

    Hello Gerald,


    - Download the APP called Fundo Wear in the App Store or Google Play

    More information refer to the item description

  • Q

    hey , can i acess facebook , twitter and watch some videos with this smartwatch ?

    By Angelo Sep-16/2017 09:09:54

    A

    Hello Angelo,

    It is not ok to acess facebook , twitter and watch some videos with this smartwatch.


    Information push: push instant information, such as Facebook, Wechat, WhatsApp, let you real-time receive information.

  • Q

    does this watch show pictures?

    By Antreas Sep-15/2017 11:09:39

    A

    Hello Antreas,
    Thank you for your inquiry.

    It does not show pictures.

    Let me know if you need any help.

  • Q

    Does it have greek characters??

    By Johnny Sep-15/2017 05:09:19

    A

    Dear Johnny,


    Thank you for your inquiry.

    Sorry, it does not support greek characters.

    Language: Dutch,English,French,German,Italian,Polish,Portuguese,Russian,Spanish

  • Q

    Do not write in the description, but this watch have any Turkish language support?

    By Yasin Sep-11/2017 05:09:36

    A

    Hello Yasin,

    We are sorry that there is no Turkish language.

    Please see the product description carefully:

    Language: Dutch,English,French,German,Italian,Polish,Portuguese,Russian,Spanish

  • Q

    Hi, the watch have portuguese PT language?

    By Artur Sep-09/2017 12:09:42

    A

    Hello Artur,
    Thank you for your inquiry.

    It supports Portuguese(PT).

    Let me know if you need any help.

  • Q

    Hello, I'm interested so much in this product. Is it compatible with my LG H420 Spirit with Android 5.0.1 and with Bluetooth 4.1? Thank you!

    By Guillermo Ruiz Aug-13/2017 12:08:12

    A

    Hello Guillermo,
    Compatability: Android 4.4 / iOS 7.0 and above system

    Bluetooth Version: Bluetooth 4.0

  • Q

    Can it display Chinese characters (such as 微信)?

    By Xuan Aug-08/2017 08:08:28

    A

    Hello Xuan,


    Sorry it can not display Chinese characters.

    Thank you for your inquiry.

Prev 1 234 ... 8Go To: GO

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  • Q

    can i pay on delivery

    By chris Mar-26/2017 02:03:55

    A

    Hello chris,

    We regret that we can not accept payment via Cash on delivery ,we can accept payment via Paypal ,Western Union and Wired transfer . For more information about our payment method, please check here :

    http://www.gearbest.com/about/payment-methods.html

    Thank you.


  • Q

    Good afternoon. Being sent to Portugal, is there a risk of being taxed by customs? Or is there a way to send that eliminates this risk? I already bought a mobile phone in which the priority line express (spain) existed, but in this case I do not find this option. Thank you.

    By Bruno Oct-03/2017 06:10:19

    A

    Hello Bruno,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    hi friend, how long does it take delivery to Morocco from the purchase of the product? thanks for ur answer best fouad

    By fouad Sep-17/2017 10:09:50

    A

    Hello fouad,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Good afternoon, I would like to know if I place the order today when and what do I get here in Portugal?

    By Inês Pereira Sep-13/2017 06:09:03

    A

    Hello Inês,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Good afternoon, I would like to know if I place the order today when and what do I get here in Portugal?

    By Inês Pereira Sep-13/2017 06:09:02

    A

    Hello Inês,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello do u have this watch in EU warehouse? i cant select it (only usa and china)

    By Sander Sep-12/2017 07:09:20

    A

    Hello Sander,
    We are sorry this item not in stock in EU warehouse.

  • Q

    In Belarus, there is a customs restriction on the cost of international shipments of $ 23. You could not specify the customs value of $ 20 when sending the parcel. I hope nga your help and understanding. Immediately after your positive reply, I will buy your item at the cost indicated on the website.

    By Vladimir Apr-26/2017 03:04:13

    A

    Hello Vladimir,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    hi i see that you have option of this item in eu warehouse.can you please tell me if you have because i want to buy from greece and i want to avoid customs and also how much time it needs to came to my country. thank you.

    By tasos Apr-18/2017 03:04:19

    A

    Hello tasos,

    Yes, we have stock in EU warehouse.

    You can see the shipping costs and delivery time for your order during the checkout.

    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.

    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    hi i see that you have eu warehouse for this item.If you please can tell me for sure that it is avaiable because i want to take it to greece and i want to avoid customs.

    By tasos Apr-18/2017 03:04:45

    A

    Hello tasos,

    This item can be shipped to Greece from the EU warehouse.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    HOLA, REALIZAS ENVÍOS A PERÚ

    By ERICG Jan-02/2017 09:01:06

    A

    Hello ERICG,
    Yes, we can ship to Peru.

    Thanks for your interest.

  • Q

    If I do not like the product can I ship it back for a full refund? Do I have to pay for the packaging and shipping or do you provide both package and label? Please respond asap because the sale in the US only has 10 hrs left on it.... Thank you, Th3Poet

    By Th3Poet Dec-30/2016 05:12:58

    A

    Hello Th3Poet
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Hello sir/madam Is this product waterproof?

    By Nikos tsarosis May-09/2017 03:05:59

    A

    Hello Nikos,
    Waterproof Rating : IP54
    Waterproof: Yes

  • Q

    Fundo app via QR code from watches, update 27/4/2017 cannot be installed !!!!

    By Jirka May-04/2017 11:05:46

    A

    Hello Jirka
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Hi I have bought this watch. It's exactly what it seems!!I need assistance how to change the language. It was entered by mistake german. Can you please assist Thank you

    By Dionysis Apr-21/2017 07:04:11

    A

    Hello Dionysis


    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    It's too bad that you don't sell bracelets separately. Consider that because i have sure that this possibility will be very cool

    By Joao Costa Apr-19/2017 05:04:00

    A

    Hello Joao,

    Package Contents: 1 x K88H Smart Watch, 1 x USB Charging Cable, 1 x English and Chinese Manual.

  • Q

    I Have four questions to do 1. Can I wash my hands with the SmartWatch 2. It can transfer to Greece 3. accepts Greek characters 4. can I see my messages from facebook, messenger, and Gmail Thanks a lot

    By chris Mar-23/2017 01:03:56

    A

    Hello chris,
    1.You cannot wash hands with the item.

    2.It can ship to Greece.

    3.It doesn't support Greek.

    Language: Dutch,English,French,German,Italian,Polish,Portuguese,Russian,Spanish

    4.Yes, it has function of message reminder.

  • Q

    ola boa tarde eu pagando esse valor quando chegar no brasil vou ser tarifado ainda

    By milton Feb-09/2017 12:02:08

    A

    Hello milton,

    The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

    The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

    The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.