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Xiaomi Redmi Note 3 Pro 16GB 4G Phablet

- GRAY 170103203

5.5 inch MIUI 8 Qualcomm Snapdragon 650 64bit 1.8GHz Hexa Core Fingerprint ID 2GB RAM 16.0MP + 5.0MP Cameras FHD Screen

Brand: Xiaomi 4.87 1379 Customer Reviews | 99 answered questions

Price: 177.17

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Unlocked for Worldwide use. Please ensure local area network is compatible.
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for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Notice:
This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.
Main Features:
Xiaomi Redmi Note 3 Pro 5.5 inch 4G Phablet MIUI 8 Qualcomm Snapdragon 650 64bit Hexa Core 1.8GHz Fingerprint ID 2GB RAM 16GB ROM 16.0MP + 5.0MP FHD Screen
Display: 5.5 inch, 1920 x 1080 Pixel Screen with 403 PPI
CPU: Qualcomm Snapdragon 650 64bit 1.8GHz Hexa core ( 2 x A72 + 4 x A53 ）
GPU: Adreno 510
System: MIUI 8
RAM + ROM:2GB RAM+16GB ROM
Camera: 5.0MP with f/2.0 aperture front camera + 16.0MP with 78 degree wide-angle, f/2.0 aperture back camera
Fingerprint recognition:
By pushing fingerprint sensor area, you can unlock your phone and enter into your app, safe and considerate design to protect your privacy and account security
Sensor: Light sensor, G-sensor, Proximity sensor, Hall Sensor, gyroscope, E-compass and fingerprint sensor
SIM Card: Dual SIM dual standby. One is Micro SIM card slot, Xiaomi Redmi Note 3 Pro 5.5 inch 4G Phablet MIUI 8 Qualcomm Snapdragon 650 64bit Hexa Core 1.8GHz Fingerprint ID 2GB RAM 16GB ROM 16.0MP + 5.0MP FHD Screen- Gray

Xiaomi Redmi Note 3 Pro 5.5 inch 4G Phablet MIUI 8 Qualcomm Snapdragon 650 64bit Hexa Core 1.8GHz Fingerprint ID 2GB RAM 16GB ROM 16.0MP + 5.0MP FHD Screen- Gray

the other is Nano card slot, which can also be used as a TF card slot.
Note:Nano SIM card and TF card cannot be used together, because they share the same space of card slot.
Feature: GPS/ A-GPS / Glonass / Beidou
Bluetooth:4.1
Network:
2G: GSM B2/B3/B5/B8, CDMA 1X BC0
3G: WCDMA B1/B2/B4/B5/B8, CDMA 2000 BC0, TD-SCDMA B34/B39
4G: FDD-LTE B1/B3/B4/B5/B7/B8, TD-LTE B38/B39/B40/B41 ( 255-2655MHz )
Note: This product uses Xiaomi Redmi Note 3 package, but the product is updated version of Xiaomi Redmi Note 3 Pro.

Specification

Basic Information	Brand: Xiaomi Type: 4G Phablet OS: MIUI 8 Service Provider: Unlocked Language: Burmese, Arabic, , Hebrew, Korean, Simplified Chinese, Traditional Chinese, Spanish (America), French, Polish, Portuguese (Brazil), Romanian, Vietnamese, Turkish, Odia, Urdu, Bengli, Nepali, Thai, Burmese, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Indonesian, Malay, German, English (India), English (United Kingdom), English (United States), Spanish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati SIM Card Slot: Dual SIM,Dual Standby SIM Card Type: Micro SIM Card,Nano SIM Card
Hardware	CPU: Qualcomm Snapdragon 650 64bit Cores: 1.8GHz,Hexa Core GPU: Adreno 510 RAM: 2GB RAM ROM: 16GB External Memory: TF card up to 128GB (not included)
Network	Wireless Connectivity: 3G,4G,A-GPS,Bluetooth,GPS,GSM,WiFi Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE 2G: GSM B2/B3/B5/B8 CDMA 1X BC0 3G: WCDMA B1/B2/B4/B5/B8 CDMA 2000 BC0 TD-SCDMA B34/B39 4G: FDD-LTE B1/B3/B4/B5/B7/B8 TDD-LTE B38/B39/B40/B41(255-2655MHz)
Display	Screen type: Capacitive (5-Points) Screen size: 5.5 inch Screen resolution: 1920 x 1080 (FHD) Pixels Per Inch (PPI): 403
Camera	Camera type: Dual cameras (one front one back) Back camera: 16.0MP,with flash light and AF Front camera: 5.0MP Video recording: Yes Aperture: f/2.0 Auto Focus: Yes Flashlight: Yes Camera Functions: Face Beauty,Face Detection,HDR,Panorama Shot
Media Formats	Picture format: BMP,GIF,JPEG,PNG Music format: AAC,AMR,MP3,WAV Video format: ASF,MKV,MP4 MS Office format: Excel,PPT,Word E-book format: PDF,TXT
Other Features	I/O Interface: 3.5mm Audio Out Port,Micro USB Slot Sensor: Ambient Light Sensor,E-Compass,Gravity Sensor,Gyroscope,Hall Sensor,Proximity Sensor Notification LED: Yes Additional Features: 4G,Bluetooth,Browser,Calculator,Calendar,E-book,Fingerprint recognition,GPS,MP3,MP4,People,Video Call,Wi-Fi
Battery	Battery Capacity (mAh): 4000mAh Built-in Battery Battery Type: Lithium-ion Polymer Battery
Package Contents	Cell Phone: 1 Power Adapter: 1 USB Cable: 1 SIM Needle: 1
Dimensions and Weight	Product size: 15.00 x 7.60 x 0.87 cm / 5.91 x 2.99 x 0.34 inches Package size: 15.90 x 8.40 x 4.30 cm / 6.26 x 3.31 x 1.69 inches Product weight: 0.1640 kg Package weight: 0.5300 kg

Product Notes:
1. Download your favorite apps through the Google Play Store or Market installed.
2. Note: This smart phone is designed only to work with the current Android/Windows OS installed in it. Any alterations such as upgrades or flashing a newer version will void the warranty.
3. The stated ROM amount shows the maximum available ROM with nothing installed. However, the Android/Windows OS and pre-installed software from the manufacturer will occupy some of this ROM. The available ROM on the device will therefore be slightly less than the ROM listed.

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4.87 out of 5

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4 Star 139
3 Star 8
2 Star 3
1 Star 3

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Pravin

Yes (0) Color: Gray

Best Service from GearBest and REDMI NOTE 3 PRO IS BEST

I ordered the Redmi Note 3 Pro 16 gb from the Chinese Warehouse to US. At the begining, I was little nervous after placing the order because I saw some bad reviews of Gearbest. And I was also worried because the tracking didnt update for a couple of days.However, to my surprise the item was delivered in a week. I am really happy on how fast Gearbest shipped the phone and also provided a picture proof of the shipment.

Now , lets get into the phone. The main reason I purchased this phone was because of the battery life. I switched from LG G3 to this phone and I am so glad that I switched. It normally lasts me 3 full days with moderate use. Love the IR blaster and the finger print sensor is also very quick. Overall phone feels fast, no lags at all.

The phone came with chinese rom but i was able to install google play and change the language to English. Hoping to install the global Rom soon. I am using on cricket network and getting 9 MBPS download and 12 mbps upload speed for data.

Lastly, I had a very positive experience with the phone and also with GEARBEST. THANK YOU !!

Suggestion

looks like the Rom was not the official but I was able to update to the official rom without any issue.

Apr 10,2016
lenula1

Yes (0) Color: Gray

Affordable mobile phone

This is my first mobile phone from Xiaomi and I must say, the next one is going to be from Xiaomi, too. It has all the functions I need and has nice design.
Few shortcomings I have noticed: it can have problems playing music from any music apps, it stops and you have to push "Play" again. As I am a pretty patient person, it does not bother me that much even though I listen to lots of music. The pairing with another device via bluetooth can be problematic too, I cannot connect the phone with our Onkyo system at home. Bluetooth speaker from JBL works.
Next time I would also buy a phone with bigger internal storage space. I use SD card (which is always full with music) and still need bigger storage space.
Overall I am very satisfied with the product, the price on this site is very reasonable. Have in mind that the shipping process can be lengthy, because the package will probably be stopped at customs in your country and then the duration of delivery depends on their quickness.

Aug 19,2018
Jorge Daniel Aguiar
Yes (0) Color: Silver

Awesome smartphone

The phone it is very well built, it feels solid. The size being 5.5 inch screen it is not too big and while it is somewhat difficult to reach the edge of the screen in one hand use, using two hand is very comfortable. Still software makes it possible to enable a "one hand use" that reduces the screen and make is very accesible for one hand. The devices is very powerfull, I am not dissapointed of the cpu/gpu/ram set, it runs everything I have tossed it. The fingerprint scanner is reliable, the screen is bright and displays beautiful colours, with enough sharpness to enjoy videos and movies. The speaker is not very loud nor specially great, but it gets the job done. Earphones sound great. The software is very customizable, you can do a lot and craft a very unique and peculiar aspect, but you have be a bit patient to learn where is everything.
I love this phone.

Suggestion

The metal build is quite slippery on the back and attracks some dirt. Not the most pocket friendly.
Jun 19,2016
Dmitryi
Yes (0) Color: Golden

Отличный телефон за свои деньги

Телефон пришел в отличной упаковке, прошивка действительно мультиязычная. Русский язык присутствует но не во всех пунктах. Обновление решило это проблему.
Звук у телефона чистый, громкий, звонок сложно пропустить. Вибрация умеренная, ее так же хорошо слышно.
Особенно когда включен будильник, просыпаюсь уже от вибрации а не от мелодии.
Управление отличное, интерфейс не тормозит, лагов/глюков нет.
Золотой цвет очень приятный и подойдет как женскому полу, так и мужскому.
Батарейка тоже отличная, теперь просто забываешь что такое ежедневная зарядка телефона.
в умеренном режиме телефона может хватать на 3-4 дня.
Если играть в игры, то тут падает до 1-2 дней.
К сканеру отпечатков пальцев очень привык, уже без него телефон брать не хочется.

Suggestion

За эту цену отличный вариант.
Единственный минус, это то что во время морозов, телефон очень скользкий, поэтому обязательно купите к нему чехол.
Больше у него нет минусов.
Oct 22,2016
Zhargal
Yes (0) Color: Gray

Xiaomi redmi note 3 pro 16gb

Хороший аккумулятор держит почти трое суток, если использовать как звонилку, при активном использовании держит почти полтора дня! Достаточно хорошая камера на 16мп, фронталка 5мп... очень радует цена, проц Quallcom snapdragon - вещь позитивная, которая, в свою очередь поддерживает Quick charge, соответственно заряжается быстро, около часа и это при 4000 махов! Аппарат достаточно шустренький, правда во всякие асфальты не играл, но думаю, что и их безусловно потянет с шестью ядрами и 2гб оперативами, (есть версия на три гб оперативы), два ядра корты А72 и четыре энергосберегающих корта А53, присутствует сканер отпечатка пальцев...
Итог: аппарат хорош для своей цены, долго сравнивал с другими телефонами, понял, что это идеальный вариант цена-качество!

Suggestion

сканер попался глючный, сохраняет только один отпечаток, хотя заявлено до 5 отпечатков, корявенький перевод на русский, судя по всему корявая версия прошивы, это легко исправить прошивкой от Miui.
Oct 27,2016
VAG
Yes (0) Color: Gray

The best value for money mobile phone on the market!

Everything is great, the quality, the MIUI OS, the community that supports it... everything is amazing value for money.
GearBest support and tracking is great.
I've asked on checkout page for Greek support and they've installed a Global unofficial ROM, ready to use it.
In case you need a fully Greek ROM, you have to go here and read:
https://xiaomi-miui.gr/community/index.php/Thread/12539-RN3Pro-%CE%9F%CE%B4%CE%B7%CE%B3%CE%BF%CF%82-%CF%86%CE%BB%CE%B1%CF%83%CE%B1%CF%81%CE%B9%CF%83%CE%BC%CE%B1%CF%84%CE%BF%CF%82-%CE%BA%CE%B1%CE%B9-%CE%BF%CF%87%CE%B9-%CE%BC%CE%BF%CE%BD%CE%BF-%CE%B3%CE%B9%CE%B1-%CE%BA%CE%B1%CF%84%CE%BF%CF%87%CE%BF%CF%85%CF%82-multi-language-ROM-NON-off/

Suggestion

The only down side was the shipping duration from GearBest to Greece.
Took 35 days to arrive.
Apr 22,2016
Travis

Yes (0) Color: Gray

XIAOMI Redmi Note 3 Pro 16GB 4G

Excellent value for money smartphone.
Snapdragon 650 SoC scores around 75000 on AnTuTu benchmarks, which is a very high result for a device of this price point.
Battery life is amazing, with the large 4050mAh battery capacity. Generally 2-3 days of usage, or more for light users.
Large 5.5" sunlight readable display, full 1080p.
Excellent MIUI7.3 software, with an upgrade to MIUI8 coming soon.
MicroSD card (TF card) officially supports up to 32Gb, but I have successfully used 128Gb card, once formatted as 'fat32' in a computer first.
Fingerprint reader is very reliable and fast to unlock the phone.
Works very well with the Mi Band for unlocking your device also.

Suggestion

None.

Jun 06,2016
Customer

Yes (0) Color: Gray

Once of the best mobile phones in the market

At first, this phone had a excellent procesor, Qualcomm snapdragon 650. This processor had 74000 point in antutu, compared with Xiaomi Redmi Note 2 whose processor had 44000 point in antutu. Second, this phone had 2GB of RAM, it's enought for play games and browse the web. The battery had 4000 mAh, you can use it all the day. In addition, the screen had a lot of resolution (1080p) and it have 5'5 inches. The camera had 16MP, wiht them you can take picture of yours class notes and you can see all the details. Finally, you can use infrared like a TV remote. I like very much, because had a lot of power and the mobile can be used a lot of years.

Suggestion

The smartphone hasn't got the band 800MHz of 4G, the most used band in Europe. In addition it has't got NFC and the camera don't have a lot of colors. This phone don't have prejudices, but Xiaomi must solve them.

Jun 07,2016
Lele
Yes (0) Color: Gray

Xiaomi redmi 3 pro 16 Gb

The price/quality ratio is the highest I've ever seen in a phone. The screen is sharp, defined and visible even on direct sunlight, at touch is feel premium quality and the metal design is clean and cool. From the software point of view, I've never encountered a problem, the device is very fast, has tons of options and personalisation, and don't require downloading lots of app, because it has almost everything, it comes also with few to none preisatlled useless app. Android is 5 updated every month thanks to xiaomi. It's almost a month and this phone is even better than I've expected

Suggestion

The only cons that I can think of is the fact that it's has not the LTE 20 band so it doesn't work with my carrier, but my carrier only, but it has h+ that's for me is sufficient. If you don't like big screen, that's an issue.
Nov 12,2016
Alfonso Battipaglia
Yes (0) Color: Golden

note 3 pro

redmi note 3 pro versione 2 giga di RAM e 16 di rom
iniziamo col dire che ha una grandezza di 5,5 pollici un display bello da vedere ,oggi siamo ad altri livelli, è una fotocamera da 16 megapixel
l'utilizzo è piacevole nonostante sarebbe stato preferibile la versione con 3 giga di RAM
la fotocamera è buona e il processore è veramente tosto
ma la cosa migliore di questo telefono è l'autonomia da top top
l'acquisto nel momento in cui è uscito è stata una manna dal cielo avevo un Cell top ad un prezzo veramente basso
consigliato

Suggestion

nessuno
May 23,2018

FAQ for Xiaomi Redmi Note 3 Pro 16GB 4G Phablet

Will this phone work in my country?

For details, please refer to the post about country-based mobile phone network frequency bands coverage guide:
Country-based mobile phone network frequency bands coverage guide and the checking method: 4 steps to know whether a phone will work in your country
What is the IMEI number of this device?

We cannot provide IMEI (international mobile equipment identity) numbers because each cell phone will be given a unique set of numbers after its assembly, We can't open the packaging.

Related post about finding Xiaomi smartphone IMEI:
How to find the IMEI number of Xiaomi smartphone
Why do 16GB phones only have 12GB storage available?

Related post: Why do 16GB phones only have 12GB storage available
Why I cannot hear any sound when making or receiving a call?

1. Make sure the protective film has been removed completely;

2. Try to turn up the volume of the handset;

3. Try to change mobile signal in your area might be poor;

4. If you cannot hear the voice of the receiver, it might be the problem of the receiver's phone or signal.
How to use smartphone as a mouse, touchpad or keyboard?

Please refer to the post below: Use your smartphone as a mouse, touchpad or keyboard
What is the SAR value of the phone?

We have listed the SAR value of some cell phones, you can refer to it:
How to use IMEI number to track your lost Android phone?

Please visit our blog for more details: How to use IMEI number to track your lost Android phone
How to revive any dead phone battery?

There are four ways to revive dead phone battery, refer to post: 4 secret ways to revive any dead phone battery
How to fix unresponsive touch screen on Android phone?

You will find answer here: How to fix unresponsive touch screen on Android phone
How to to remove phone scratches?

Please visit our blog: Insider's Guide | 7 easy ways to remove phone scratches
How to unlock an Android phone if i forgot the password?

You will find answer here: How to unlock an Android phone if you forgot the password
Can this item be shipped to my country?

We can deliver orders to most countries. For a detailed explanation of each shipping method, destination and approximate delivery time, please check our website:

GearBest shipping methods

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Customer Questions & Answers

All(99)
Product Information(82)
Stock Status(3)
Payment
About Shipping(7)
Others(7)

Q hello!! can you tell me when you´re going to restock this item? By erica Oct-07/2017 14:04:56: A

Hello erica,
We are sorry this item out of stock.

Q why cannot ship to Canada? I bought a note 3 at Hong Kong last year and drop in the water cannot use now. By Hans Wong Sep-09/2017 14:06:15: A

Hello Hans,
This item not in stock now.
We can ship to your country via
Unregistered Air Mail 15 - 30 business days FREE SHIPPING
Registered Air Mail 10 - 25 business days FREE SHIPPING
Priority Line 15 - 20 business days $16.24
Expedited Shipping 3 - 7 business days $8.13

Q I already bought 12 days ago and I do not have the tracking code By josue Jun-04/2017 05:13:57: A

Hello josue
For after sales issue, please go to our Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q I wonder if you can lower the value of the product, because of the tax. With four days the product arrives in Brazil By josue May-17/2017 15:22:27: A

Hello josue

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Q Hello, what is the fcc id of the xiaomi redmi note 3 pro 16gb model: 2015112, thanks By Yilman Florez May-05/2017 12:36:10: A

Hello Yilman,

Xiaomi do not have FCC ID or the CMIIT ID whith TENAA specifications.
Hope you can understand.

Q when this product will be available? can you add it today? By Aly Ahmed Jan-16/2017 21:33:28: A

Hi Aly，

Thank you for your inquiry.
I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon.
Thanks so much for your understanding.

Q What is the guarantee for this product? By Savvas Jan-02/2017 09:47:31: A

Hello Savvas,

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
This policy is for all the products on our website.

Q Does it have the german language? If no where I can it download? If I order this cell phone do I get a cable for the german electricitie? Bye Thomas By Thomas Dec-31/2016 10:13:58: A

Hello Thomas,
First it is support with german language you can set it in language setting , for the charge cable in my understanding you mean the power adapter
We will send you a eu plug according to the district you located .

Q Rom global com atualização ota? ou é rom chinesa? tem portugues brasil? By Rodrigo Dec-30/2016 14:44:37: A

Hello Rodrigo,
It is Chinese rom and it doesn't support the OTA.
It has Portuguese (Brazil).

Q What is this version, kate or kenzo? By Vitorino Dec-29/2016 20:47:17: A

Hello Vitorino,
The version is Kenzo.

Q hello!! can you tell me when you´re going to restock this item? By erica Oct-07/2017 14:04:56: A

Hello erica,
We are sorry this item out of stock.

Q Hello, what is the fcc id of the xiaomi redmi note 3 pro 16gb model: 2015112, thanks By Yilman Florez May-05/2017 12:36:10: A

Hello Yilman,

Xiaomi do not have FCC ID or the CMIIT ID whith TENAA specifications.
Hope you can understand.

Q when this product will be available? can you add it today? By Aly Ahmed Jan-16/2017 21:33:28: A

Hi Aly，

Thank you for your inquiry.
I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon.
Thanks so much for your understanding.

Q Does it have the german language? If no where I can it download? If I order this cell phone do I get a cable for the german electricitie? Bye Thomas By Thomas Dec-31/2016 10:13:58: A

Hello Thomas,
First it is support with german language you can set it in language setting , for the charge cable in my understanding you mean the power adapter
We will send you a eu plug according to the district you located .

Q Rom global com atualização ota? ou é rom chinesa? tem portugues brasil? By Rodrigo Dec-30/2016 14:44:37: A

Hello Rodrigo,
It is Chinese rom and it doesn't support the OTA.
It has Portuguese (Brazil).

Q What is this version, kate or kenzo? By Vitorino Dec-29/2016 20:47:17: A

Hello Vitorino,
The version is Kenzo.

Q Can i use this on Ecuador By Johnny Dec-27/2016 20:57:34: A

Hello Johnny,

Yes, you can.
Have a nice day.

Q Is this also in the Dutch Language By Kees Dec-27/2016 20:15:47: A

Hello Kees,

It doesn't have, but you can download by yourself.
Thank you.

Q does it support the greek language ? By spiros Dec-27/2016 17:54:17: A

Hello Spiros,

It doesn't have the greek language.
But you can download the langauge you need.

Q Ce téléphone a t il les 4 fréquences B2 B7 B20 B28 (4g)?merci d avance cdt By coco Dec-27/2016 16:54:08: A

Hello Coco,

4G: FDD-LTE B1/B3/B4/B5/B7/B8, TD-LTE B38/B39/B40/B41 ( 255-2655MHz )
Thank you for your attention.

Q Hello, when does stock exist again? Thanks! By Rafael Dec-28/2016 23:10:54: A

Hello Rafael,
Yes, we have stock, please feel free to order it.
Best Regards

Q Hello, do you have stock to shipping immediately to Portugal? If YES would arrive in how many days? By Rui Nov-22/2016 22:27:31: A

Hello Rui,
This item is in stock for dispatch at present, please feel free to order now.
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days
4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q Hola. Tienen disponible en Stock? Gracias! By Tomás Nov-15/2016 04:00:04: A

Hello Tomás,
Yes, the item is in stock now.
Welcome to buy items on our website.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q why cannot ship to Canada? I bought a note 3 at Hong Kong last year and drop in the water cannot use now. By Hans Wong Sep-09/2017 14:06:15: A

Hello Hans,
This item not in stock now.
We can ship to your country via
Unregistered Air Mail 15 - 30 business days FREE SHIPPING
Registered Air Mail 10 - 25 business days FREE SHIPPING
Priority Line 15 - 20 business days $16.24
Expedited Shipping 3 - 7 business days $8.13

Q I already bought 12 days ago and I do not have the tracking code By josue Jun-04/2017 05:13:57: A

Hello josue
For after sales issue, please go to our Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q I wonder if you can lower the value of the product, because of the tax. With four days the product arrives in Brazil By josue May-17/2017 15:22:27: A

Hello josue

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Q Hello, what kind of shipping method do i have to chose to dont play customs duty (i live in germany)? By Marten Dec-25/2016 01:01:42: A

Hello Marten,
It is the international business, every order will pass the customs.
There is no such shippinbg method.

Q Hello. I have a question. If I request expedite shipping and pick EMS, how will I receive my tracking number? And through which website I can track it?, Thanks. By aXius Dec-19/2016 03:59:03: A

Hello Axius,
Once we ship it, you will receive an email from us including the tracking number and tracking site.
Thanks for your attention.

Q compre el redmi note 3 pro 16gb silver. por envio gratuito cuanto puede demorar a colombia. By andres Nov-23/2016 02:17:38: A

Hello andres,

Thank you for your inquiry.
Yes,we can ship it to Colombia for free with Registered Air Mail.

Q Hi, can you declare a lower price (like 70USD or lower) and send as a gift? By Luis Nov-09/2016 20:15:12: A

Hello Luis,
Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Q What is the guarantee for this product? By Savvas Jan-02/2017 09:47:31: A

Hello Savvas,

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
This policy is for all the products on our website.

Q Hola. ¿El cargador sirve para España? Es posible usarlo en español By irene Dec-20/2016 18:01:42: A

Hello irene,
Thank you for your inquiry.
We will offer you a power adapter according to your address.
Please feel free to contact us if further questions.
Thank you for your attention.

Q Wo bekomme ich die Betriebsanleitung her? Danke. By Lothar Dec-16/2016 18:23:35: A

Hello Lothar,

There is no English manual.

Q Hi again, I asked you what the package containds and you didn't answered, could you tell me? Thanks By Elena Nov-22/2016 10:24:18: A

Hello Elena,
We are sorry for the inconvenience caused. Please check the package contents as below:
Cell Phone 1
Power Adapter 1
USB Cable 1
SIM Needle 1
Thank you for your attention.

Q Hi, I would like to know what the package contains. If it is the chinese version, could you change it to English before sending it? I don't understand anything in Chinese and if I have to change by myself is not going to be possible. Apart from that, right now is out of stock, when will it be available? Thanks, Elena By Elena Nov-21/2016 13:26:18: A

Hello Elena,
It comes with Chinese rom. But you can set up English when you receive it. We expect to have the new delivery around the end of the Nov.

Q greek language is suported By tsaklidis george Nov-21/2016 11:37:38: A

Hello tsaklidis,
The phone cannot support greek language .

Q have nfc in this phone? By Gabriel Nov-09/2016 21:39:41: A

Hello Gabriel,
Thanks for your inquiry.
It doesn't support NFC.
Have a nice day.

99 Questions & Answers View All>

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Shipping

There are two key factors which will affect the time you receive your items.

1: Item processing time
After receiving your order,we require some time to test the product to ensure its quality.The exact processing time varies depending on the item.The average processing time is 3 working days.but this can also be affected by the item's stock status. For small quantity orders,the processing time is 1-3days while larger quantity orders may require 2-5days.

2

Shipping methods

China Warehouse:
Shipping Type	Country or Region	Arrive within 1-7 Days	Arrive within 8-15 Days	Arrive within 16-30 Days	Arrive within 31-45 Days	Average Time (Days)
Unregistered Air Mail or Registered Air Mail	United States	0.52%	44.87%	49.88%	3.5%	18.13
	Spain, United Kingdom, Italy, Germany, France & Portugal	5.18%	43.44%	48.34%	1.17%	15
	Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic	2.96%	40.34%	52.54%	3.74%	18.66
	Russia	0%	4.45%	84.41%	11.1%	28
	Japan, Korea	0%	21.30%	68.80%	9.66%	17.75
	Brazil	0%	0%	23.91%	72.09%	38.6
	Turkey	0%	37.75%	59.05%	3.1%	20.33
	Thailand, Singapore & Malaysia	0%	40.39%	56.12%	2.6%	16.2
	Other countries	0.7%	38.79%	47.94%	8.56%	23.57
Priority Line	United States	12.28%	79.05%	7.4%	0.52%	11.75
	Spain, United Kingdom, Italy, Germany, France & Portugal	8.44%	66.56%	23.45%	0.45%	13.55
	Russia	0%	3.48%	75.79%	20.04%	31
	Brazil	2.21%	6%	61.29%	25.46%	30
	Turkey	20.42%	77%	3%	0.08%	10
	Australia	7.67%	86.60%	5.68%	0%	11
	Korea	97.54%	1.57%	0.89%	0%	7
	Japan	95.80%	2.09%	0%	0%	6.84
	Thailand, Singapore & Malaysia	58.96%	41.04%	0%	0%	8.45
	Other countries	22.33%	30.8%	27.62%	17.64%	18.65
Expedited Shipping	ALL countries(EMS)	3.8%	46.8%	26%	15%	14.8
Expedited Shipping	ALL countries(DHL)	65.8%	25.75%	3.86%	0.37%	6.72
GW Warehouse: Typically 3-5 days to the UK, 3-7 days to other European countries.
USA Warehouse:Generally, 3-7 days to a USA address.
ES Warehouse:Generally, 2-5 days to the Spain, 3-7 days to the Portugal.
Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.
Note:This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

Payment

Gearbest.com accepts PayPal,Credit Cards,Wire Transfer,Westem Union, YandexMoney,Webmoney,Boleto,OXXO and BKM as secure payment methods.

1: Paypal
The most convenient payment method in the world.

2: Wire transfer
For orders which exceed $1,500,please contact us at support@gearbest.com.
Note: please email us the order number,the amount transferred along with currency type,and the exact date of the wire transfer.

3: Western Union
Please contact us at support@gearbest.com for details.
Note: please email us the following information after you have paid via Westem Union:
· Control Number(10 digits)
· The exact amount sent along with the currency
· Name of sender.
· Address of sender

4: YandexMoney、 Webmoney
With YandexMoney and Webmoney, it is convenient and safe for you to pay via credit card、wallet or cash

5: Boleto
For Brazil customers, we accept Boleto: you only need to fill in the payment information, remember your Boleto Voucher information and pay it within 3 days at any Boleto stores.

6: OXXO
For Mexico customers, we accept OXXO: you can choose OXXO payment on our website, and then remember your OXXO Voucher information and pay it within 3 days at any OXXO stores.

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Customer Questions & Answers

hello!! can you tell me when you´re going to restock this item?

why cannot ship to Canada? I bought a note 3 at Hong Kong last year and drop in the water cannot use now.

I already bought 12 days ago and I do not have the tracking code

I wonder if you can lower the value of the product, because of the tax. With four days the product arrives in Brazil

Hello, what is the fcc id of the xiaomi redmi note 3 pro 16gb model: 2015112, thanks

when this product will be available? can you add it today?

What is the guarantee for this product?

Does it have the german language? If no where I can it download? If I order this cell phone do I get a cable for the german electricitie? Bye Thomas

Rom global com atualização ota? ou é rom chinesa? tem portugues brasil?

What is this version, kate or kenzo?

hello!! can you tell me when you´re going to restock this item?

Hello, what is the fcc id of the xiaomi redmi note 3 pro 16gb model: 2015112, thanks

when this product will be available? can you add it today?

Does it have the german language? If no where I can it download? If I order this cell phone do I get a cable for the german electricitie? Bye Thomas

Rom global com atualização ota? ou é rom chinesa? tem portugues brasil?

What is this version, kate or kenzo?

Can i use this on Ecuador

Is this also in the Dutch Language

does it support the greek language ?

Ce téléphone a t il les 4 fréquences B2 B7 B20 B28 (4g)?merci d avance cdt

Hello, when does stock exist again? Thanks!

Hello, do you have stock to shipping immediately to Portugal? If YES would arrive in how many days?

Hola. Tienen disponible en Stock? Gracias!

why cannot ship to Canada? I bought a note 3 at Hong Kong last year and drop in the water cannot use now.

I already bought 12 days ago and I do not have the tracking code

I wonder if you can lower the value of the product, because of the tax. With four days the product arrives in Brazil

Hello, what kind of shipping method do i have to chose to dont play customs duty (i live in germany)?

Hello. I have a question. If I request expedite shipping and pick EMS, how will I receive my tracking number? And through which website I can track it?, Thanks.

compre el redmi note 3 pro 16gb silver. por envio gratuito cuanto puede demorar a colombia.

Hi, can you declare a lower price (like 70USD or lower) and send as a gift?

What is the guarantee for this product?

Hola. ¿El cargador sirve para España? Es posible usarlo en español

Wo bekomme ich die Betriebsanleitung her? Danke.

Hi again, I asked you what the package containds and you didn't answered, could you tell me? Thanks

greek language is suported

have nfc in this phone?

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Shipping

Item processing time

Shipping methods

Payment

Paypal

Wire transfer

Western Union

YandexMoney、 Webmoney

Boleto

OXXO

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