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Home > > > RC Quadcopters

Customer Questions & AnswersAsk a question

  • All (98)
  • Product information (76)
  • Stock status (7)
  • Payment (3)
  • About shipping (6)
  • Others (6)
  • Q

    May I please know what do you mean by discontinued, I am unable to purchase the Hubsan X4 Pro?

    By GOH GUAN CHUN Aug-01/2017 06:08:09

    A

    Hello GOH,
    We are sorry this item out of stock now.

  • Q

    Please i want to know if hubsan x4 pro can fly indoor. thanks

    By Francis Joseph Jun-22/2017 08:06:28

    A

    Hello Francis,
    Thanks for your inquiry.


    Please note that it can fly indoor

  • Q

    Salve, Non capito se ha la funzione follow me?

    By Mauro Feb-26/2017 10:02:20

    A

    Hello Mauro,

    It have has the function Automatic Return

    Hope you enjoy shopping here with us.

  • Q

    Al prezzo dichiarato aggiungo le spese di spedizione ..non ci sono altre spese oltre questa?..dogana o altre tasse! Fatemi sapere Grazie Luca

    By Luca Feb-25/2017 03:02:10

    A

    Hello Luca,
    Only price of the item and shipping cost.

    Taxes may apply for imported goods/services and is regulated by the country law. GearBest is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

  • Q

    EU plug can you direct me to type of converter adapter plug I need for this, live in US. Thanks will buy once I understand what plug I need to get and where from..

    By Jeff Bryer Feb-19/2017 01:02:08

    A

    Hello Customer,

    There is adapter inside. It is from China.

  • Q

    Does this drone have a follow me mode or not the husband H109s x4 5.8

    By Alberto hiraldo Feb-17/2017 03:02:16

    A

    Hello Alberto


    Thank you for your inquiry.

    GPS Mode:
    GPS position and hovering, making the flight more accurate and safer.

    It is Hubsan H109S X4 PRO.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    is it FPV..

    By Alain Feb-17/2017 11:02:43

    A

    Hello Alain


    Thank you for your inquiry.

    Yes, it is FPV.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Will FPV Goggles work with Hubsan X4 Pro. You sell a lot of different Goggles, will they all Work. If not which one will work so I can order one.

    By Richard Thompson Feb-16/2017 02:02:52

    A

    Hello Richard

    Thank you for your inquiry.

    It supports 5.8 G.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Hi! what 3 axis gimbal is compatible with this quadcopter?

    By rudolfs Feb-02/2017 06:02:36

    A

    Hello rudolfs,

    Thank you for your inquiry.

    It is 7CH 6-axis Gyro.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Can I mount a Gopro 5 in this one axis gimbal? And can i connect Gopro 5 to streaming video on FPV1 transmitter?

    By Calogero Feb-01/2017 08:02:57

    A

    Hello Calogero,

    Thank you for your inquiry.

    Yes, you can mount a Gopro 5 in this one axis gimbal. And it can support to connect Gopro 5 to streaming video on FPV1 transmitter.

    Please feel free to contact us if further questions.Thank you for your attention.


Prev 1 234 ... 10Go To: GO

  • Q

    Please i want to know if hubsan x4 pro can fly indoor. thanks

    By Francis Joseph Jun-22/2017 08:06:28

    A

    Hello Francis,
    Thanks for your inquiry.


    Please note that it can fly indoor

  • Q

    Salve, Non capito se ha la funzione follow me?

    By Mauro Feb-26/2017 10:02:20

    A

    Hello Mauro,

    It have has the function Automatic Return

    Hope you enjoy shopping here with us.

  • Q

    EU plug can you direct me to type of converter adapter plug I need for this, live in US. Thanks will buy once I understand what plug I need to get and where from..

    By Jeff Bryer Feb-19/2017 01:02:08

    A

    Hello Customer,

    There is adapter inside. It is from China.

  • Q

    Does this drone have a follow me mode or not the husband H109s x4 5.8

    By Alberto hiraldo Feb-17/2017 03:02:16

    A

    Hello Alberto


    Thank you for your inquiry.

    GPS Mode:
    GPS position and hovering, making the flight more accurate and safer.

    It is Hubsan H109S X4 PRO.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    is it FPV..

    By Alain Feb-17/2017 11:02:43

    A

    Hello Alain


    Thank you for your inquiry.

    Yes, it is FPV.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Will FPV Goggles work with Hubsan X4 Pro. You sell a lot of different Goggles, will they all Work. If not which one will work so I can order one.

    By Richard Thompson Feb-16/2017 02:02:52

    A

    Hello Richard

    Thank you for your inquiry.

    It supports 5.8 G.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Hi! what 3 axis gimbal is compatible with this quadcopter?

    By rudolfs Feb-02/2017 06:02:36

    A

    Hello rudolfs,

    Thank you for your inquiry.

    It is 7CH 6-axis Gyro.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Can I mount a Gopro 5 in this one axis gimbal? And can i connect Gopro 5 to streaming video on FPV1 transmitter?

    By Calogero Feb-01/2017 08:02:57

    A

    Hello Calogero,

    Thank you for your inquiry.

    Yes, you can mount a Gopro 5 in this one axis gimbal. And it can support to connect Gopro 5 to streaming video on FPV1 transmitter.

    Please feel free to contact us if further questions.Thank you for your attention.


  • Q

    It says Europe plug, I need a plug for Canada . I would order this quadcopter if it had a plug for the charger for Canada.

    By Steve Jan-21/2017 01:01:28

    A

    Hello Steve,

    Thank you for your inquiry.

    It comes with EU plug, you will need to buy a pug then.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    i have a hubsan x4 pro h109s low edition do they make a 3 axes gimble that will work with this fpv1 transmitter . if so what is the no. of it . TIHIS IS THE 3RD TIME THAT I HAVE ASK THIS QUESTION IF U CAN,T ANSEWER THIS THEN STOP PUTTING YOUR STUFF ON MY COMPUTER.

    By john Jan-20/2017 06:01:03

    A

    Hello john,


    Thank you for your inquiry.

    5.8G FPV glasses can be used;

    For your reference:

    http://www.gearbest.com/fpv-goggles-_gear/

    Thank you, Let me know if you need any help.

    Have a nice day!


Prev 1 234 ... 8Go To: GO

  • Q

    May I please know what do you mean by discontinued, I am unable to purchase the Hubsan X4 Pro?

    By GOH GUAN CHUN Aug-01/2017 06:08:09

    A

    Hello GOH,
    We are sorry this item out of stock now.

  • Q

    when will be available this product for sale EC

    By JON Oct-24/2016 07:10:13

    A

    Hello JON
    Yes, we have stock, please feel free to order it.
    Best Regards

  • Q

    Will it be able to buy in europe with lower shiping price anymore? with this discount? :/

    By Gintaras Sep-16/2016 05:09:50

    A

    Hello Gintaras,

    You can see the Shipping costs and delivery time during the check out. Steps to follow:

    1. Add your product to your cart

    2. Enter your delivery country

    3. The shipping cost will be displayed automatically.
    The price shown on the on the product page is the item price, shipping cost is not included.
    Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

    Regarding the item http://www.gearbest.com/m-goods-sn-184597801.htm , the price is $359.99 .

    There is not an additional discount at the moment, please kindly check our website .


  • Q

    Hi when are you planning to have this available from EU stock? rgds

    By jorge Aug-15/2016 03:08:36

    A

    Hello jorge,

    This item is not in stock in EU warehouse temporarily.
    Once it is back to our EU warehouse,we will update it on the website.
    Please attention to our website.Thank you for your attention.

  • Q

    when is it back in stock it goes out of stock the minute I go to bye it plzget it back in soon

    By mojo Jul-19/2016 03:07:22

    A

    Hello mojo,

    This item is in stock for dispatch at present, you can have your order any time.

    Thanks for your attention.

  • Q

    when is it back in stock

    By ___mojo___ Jun-20/2016 12:06:50

    A

    Hello,

    The item is in stock now.

    Welcome to buy items on our website.

  • Q

    When will th x4 pro standard edition be on stock again in Europe ?

    By Rob May-21/2016 03:05:26

    A

    Hello Rob,
    This item is not in stock in EU warehouse temporarily.
    Once it is back to our EU warehouse, we will update it on the website.
    Thank you for your attention.

  • Q

    Can I price-match if it comes from another country? Because you guys sell it cheaper on this website and I would like if I could buy it for the china price for the stock in the US.

    By Isaac Linkowski Jan-02/2017 12:01:54

    A

    Hello Isaac,
    Yes, you can.

    There is a option on the webpage of the product for price match.

    Please check it

  • Q

    Hello I would like to know what the price will be since i live in Canada and if you know what the shipping would be also

    By Wayne Aug-24/2016 10:08:43

    A

    Hello Wayne,
    You can see the Shipping costs and delivery time during the check out.

    Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
    Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
    Delivery time estimation :
    1) Expedited Shipping: 3-7 working days
    2) Standard Shipping:7-10 working days
    3) Flat Rate Shipping:10-25 working days
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

  • Q

    hello, you can pay on delivery?

    By ELADIO Apr-27/2016 07:04:58

    A

    Hello ELADIO,
    I am sorry, we don't support cash on delivery.

    Please check the following link for details regarding the payment methods of our website:

    http://www.gearbest.com/about/payment-methods.html


  • Q

    Al prezzo dichiarato aggiungo le spese di spedizione ..non ci sono altre spese oltre questa?..dogana o altre tasse! Fatemi sapere Grazie Luca

    By Luca Feb-25/2017 03:02:10

    A

    Hello Luca,
    Only price of the item and shipping cost.

    Taxes may apply for imported goods/services and is regulated by the country law. GearBest is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

  • Q

    good morning, to be look like this message for me. We are very sorry, no shipping method is suitable for your order. If it contains batteries, e-cig products, or items over 100cm length, please un-select them, then view available shipping options. (1 Second). why i can't to buy ?

    By mateus da mata Santos Nov-07/2016 06:11:31

    A

    Hello mateus,
    Sorry that means we can't ship it to your country due to the shipping limit. We appreciate your order but we can't help in this case.

  • Q

    Hello, could you tell me how many clearance fees for delivery china warehouse to Belgium? Thank you for your reply.

    By lejal Aug-27/2016 02:08:49

    A

    Hello lejal,
    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
    For more details: http://www.gearbest.com/about/faq.html

  • Q

    About shipping to Macedonia,do you ship to it and how much it costs ?

    By kRISTIJAN Jun-23/2016 08:06:40

    A

    Hello kRISTIJAN,


    Yes, we ship everywhere in the world from the CN warehouse.

    You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.

    The price shown on the on the product page is the item price, shipping cost is not included.
    Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

  • Q

    Hi, would you be able to tell me if I can have this product delivered in Johannesburg South Africa and what the cost would be please. Thanks

    By Ian May-27/2016 02:05:35

    A

    Hello Ian, We ship to Johannesburg South Africa.

    You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
    The price shown on the on the product page is the item price, shipping cost is not included.
    Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

  • Q

    Good afternoon! Please tell us how long the order will be delivered in Almaty (Kazakhstan)? Thank you!

    By Oleg Apr-25/2016 07:04:26

    A

    Hello Oleg,
    We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    A. Expedited Shipping: Around 3-7 business days to arrive.
    B. Standard Shipping: Between 7-10 business days to be delivered.
    C. Flat Rate Shipping: Between 10-25 business days to be received.
    For more shipping details http://www.gearbest.com/about/shipping-methods.html

  • Q

    Buon giorno,chiedo se ci sono spese doganali per l'Italia.Inoltre vorrei ordinare una batteria di scorta ma voi non la proponete come mai?Grazie.

    By arnaldo Jan-15/2017 04:01:09

    A

    Hello arnaldo,
    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
    For more details: http://www.gearbest.com/about/faq.html

  • Q

    Package content says that u get 1x eu charger: Does that charger charge drone's battery?

    By Sandro Jan-07/2017 01:01:51

    A

    Hello Sandro

    Thank you for your inquiry.

    Yes, it charges the battery of the drone.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    How can i get a parachute with this drone?

    By Sandro Jan-07/2017 01:01:00

    A

    Hello Sandro,

    Thank you for your inquiry.

    Package Contents: 1 x RC Quadcopter, 1 x Transmitter, 1 x 11.1V 7000mAh Li-Po Battery, 1 x EU Charger, 2 x Landing Gear, 1 x Camera, 1 x 1-axis Brushless Gimbal.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    this product add 2axis gimbal and 4k camera . if it passible

    By akshtih Jul-27/2016 05:07:33

    A

    Hi,akshtih

    Thanks for your inquiry.

    You can add 2axis gimbal and 4k camera.

  • Q

    Is it possible to have a transmitter in mode 1 ?...Thanks in advance

    By LAURENT Jun-08/2016 11:06:18

    A

    Hello LAURENT,
    It comes with mode 2 (Left Hand Throttle).

  • Q

    The camera is it included in the package ?

    By Sabbat May-18/2016 09:05:21

    A

    Hello Sabbat,
    It includes the 1080P HD Camera.