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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (81)
  • Product information (77)
  • Stock status (0)
  • Payment (1)
  • About shipping (1)
  • Others (2)
  • Q

    Este produto possui sensor biometrico ? Estou com Duvida nisso !!

    By Josué Apr-27/2017 04:04:25

    A

    Hello Josué,


    The item you asked has the Infrared sensor, Light sensor, G-sensor, Proximity sensor, Hall Sensor, Gyroscope, Electronic Compass, Accelerometer and Barometer.

  • Q

    como posso enviar para portugal pelo armazem hk sem pagar alfandega

    By João Apr-20/2017 01:04:38

    A

    Hello João,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Does it come with android? and play store?

    By Gonçalo Mar-05/2017 10:03:41

    A

    Hello Gonçalo,

    This phone comes with the system of MIUI 7 ( base on Android 6.0 ).


    You need to install the Google Store and others google applications by yourself after receiving it if you order this item.


    Please feel free to contact us if you have any questions.


  • Q

    In the product details is stated that The ROM on this Phone supports OTA. In the Q/A same is asked and answer was that no support for OTA. Which one is correct?

    By Baajis Mar-03/2017 02:03:07

    A

    Hello Baajis,


    The ROM on this Phone supports OTA and is multi language.

    Thanks for your inquiry.

  • Q

    In the product description the OTA is supported. You say in your answers OTA in not supportet. What is correct? Multilanguage in this phone is really without german? Thanks a lot!

    By Frank Mar-03/2017 01:03:12

    A

    Hello Frank,


    The ROM on this Phone supports OTA and is multi language.

    Please check the language of this item here:

    Bahasa Indonesia, Bahasa Melayu, English, Spanish, French, Portuguese, Vietnamese, Turkish, Russian, Ukrainian, Hebrew, Arabic, Hindi,Bengali, Burmese,Thai, Telugu,Tamil, Korean, Traditional/Simplified Chinese

    It does not support German language.

    Thanks for your inquiry.

  • Q

    greek language ist not supported

    By nick Feb-25/2017 04:02:00

    A

    Hello nick,


    Thank you for your inquiry.

    Sorrt it doesn't support Greek language.

  • Q

    Bonjour, Esr-ce que dans la version internationale le play store est-il déjà installé?

    By pat Feb-21/2017 02:02:58

    A

    Salut Pat,


    S'il vous plaît noter que c'est la version internationale et il est livré avec la boutique de jeu.

    Bonne journée.


  • Q

    Hello, Is this phone simlock free?

    By Marjolein Feb-19/2017 03:02:31

    A

    Hello Marjolein,
    Unlocked for Worldwide use. Please ensure local area network is compatible.

  • Q

    1) Is the 'Dutch' language included in this phone settings? 2° Is it possible to use this phone in Belgium? 2) Is Google Play Store installed to get all the apps I would like? And can I also go to my Google drive account? I heard that Xiaomi sometimes don't have Google Play Store?

    By Veerle Feb-19/2017 12:02:38

    A

    Hello Veerle,
    1.There is no Dutch' language

    2.You can use this phone in Belgium

    3.You need install the Play store by yourself.


  • Q

    Hi. Can this product be sent as natural person as a gift?

    By Ney Feb-18/2017 09:02:50

    A

    Hello Ney,
    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Prev 1 234 ... 9Go To: GO

  • Q

    Este produto possui sensor biometrico ? Estou com Duvida nisso !!

    By Josué Apr-27/2017 04:04:25

    A

    Hello Josué,


    The item you asked has the Infrared sensor, Light sensor, G-sensor, Proximity sensor, Hall Sensor, Gyroscope, Electronic Compass, Accelerometer and Barometer.

  • Q

    Does it come with android? and play store?

    By Gonçalo Mar-05/2017 10:03:41

    A

    Hello Gonçalo,

    This phone comes with the system of MIUI 7 ( base on Android 6.0 ).


    You need to install the Google Store and others google applications by yourself after receiving it if you order this item.


    Please feel free to contact us if you have any questions.


  • Q

    In the product details is stated that The ROM on this Phone supports OTA. In the Q/A same is asked and answer was that no support for OTA. Which one is correct?

    By Baajis Mar-03/2017 02:03:07

    A

    Hello Baajis,


    The ROM on this Phone supports OTA and is multi language.

    Thanks for your inquiry.

  • Q

    In the product description the OTA is supported. You say in your answers OTA in not supportet. What is correct? Multilanguage in this phone is really without german? Thanks a lot!

    By Frank Mar-03/2017 01:03:12

    A

    Hello Frank,


    The ROM on this Phone supports OTA and is multi language.

    Please check the language of this item here:

    Bahasa Indonesia, Bahasa Melayu, English, Spanish, French, Portuguese, Vietnamese, Turkish, Russian, Ukrainian, Hebrew, Arabic, Hindi,Bengali, Burmese,Thai, Telugu,Tamil, Korean, Traditional/Simplified Chinese

    It does not support German language.

    Thanks for your inquiry.

  • Q

    greek language ist not supported

    By nick Feb-25/2017 04:02:00

    A

    Hello nick,


    Thank you for your inquiry.

    Sorrt it doesn't support Greek language.

  • Q

    Bonjour, Esr-ce que dans la version internationale le play store est-il déjà installé?

    By pat Feb-21/2017 02:02:58

    A

    Salut Pat,


    S'il vous plaît noter que c'est la version internationale et il est livré avec la boutique de jeu.

    Bonne journée.


  • Q

    Hello, Is this phone simlock free?

    By Marjolein Feb-19/2017 03:02:31

    A

    Hello Marjolein,
    Unlocked for Worldwide use. Please ensure local area network is compatible.

  • Q

    1) Is the 'Dutch' language included in this phone settings? 2° Is it possible to use this phone in Belgium? 2) Is Google Play Store installed to get all the apps I would like? And can I also go to my Google drive account? I heard that Xiaomi sometimes don't have Google Play Store?

    By Veerle Feb-19/2017 12:02:38

    A

    Hello Veerle,
    1.There is no Dutch' language

    2.You can use this phone in Belgium

    3.You need install the Play store by yourself.


  • Q

    Hi. Can this product be sent as natural person as a gift?

    By Ney Feb-18/2017 09:02:50

    A

    Hello Ney,
    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

  • Q

    German language ist Not Supported ?

    By Ralf Feb-13/2017 05:02:14

    A

    Hello Ralf,
    It doesn't suports German language.

Prev 1 234 ... 8Go To: GO

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  • Q

    O valor descrito ao lado do aparelho é em Dolar ou em Real.

    By Rubem Nov-04/2016 08:11:26

    A

    Hello Rubem
    You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and EURO.
    Once you pay by Paypal and credit card your order payment will be changed into USD automatically(Except for USD and EURO).

  • Q

    como posso enviar para portugal pelo armazem hk sem pagar alfandega

    By João Apr-20/2017 01:04:38

    A

    Hello João,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello. is the cell phone come with silicone hood and glass film? and, how many days it Takes time to arrive to Brazil?

    By Fox Dec-07/2016 05:12:15

    A

    Hello Fox,


    Please check the package contents here:

    Cell Phone 1

    Power Adapter 1

    USB Cable 1

    SIM Needle 1


    Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is 3-5 business days.
    The total delivery time = processing time +shipping time


    And the shipping time depend on the shipping method you choose. You can see the Shipping costs and shipping time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping time will be displayed automatically.

    Thanks for your inquiry.

  • Q

    Dear Gearbest I want to ask you what you mean exactly international edition?what rom?official or chinese rom?receives official upgrades?The vootloader is locked? Thank you

    By John Dec-07/2016 12:12:21

    A

    Hello John,
    It is international version,not Chinese version.

    It is 32GB ROM.

    It is official rom.

    It is unlock.