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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (45)
  • Product information (33)
  • Stock status (2)
  • Payment (0)
  • About shipping (7)
  • Others (3)
  • Q

    O Que vem na caixa ? / What's in the box?

    By Alex Mar-26/2017 01:03:35

    A

    Hello Alex

    Package Contents:

    Cell Phone: 1
    Earphones: 1
    Power Adapter: 1
    USB Cable: 1
    User Manual: 1


  • Q

    Hi. NFC? OTA? Works in Brazil? 3G, 4G,... Regards.

    By ATorres Mar-20/2017 07:03:03

    A

    Hello ATorres,
    Yes, it works in Brazil, you can check the network in detail on the page of description.

    It doesn't support OTA and NFC.

  • Q

    Hello, I would like to know if you send the product with the value below, because it passes in the Brazilian customs and is taxed with a higher value

    By Derick Junio Mar-15/2017 10:03:02

    A

    Hello Derick,
    We declare the item as it's real value.

  • Q

    Olá, vocês enviam para o Brasil ???

    By Dérick Junio Mar-14/2017 06:03:28

    A

    Hello Dérick,

    Yes, we can send this phone to Brazil.


    Please feel free to contact us if you have any questions.


  • Q

    Hello, I would like to know if it is possible to declare the product for a lower value ??? Olá, gostaria de saber se tem como enviar o produto com um valor abaixo ???

    By Derick Junio Mar-14/2017 05:03:43

    A

    Hello Derick,

    We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

    Kindly also see our terms and conditions here:

    http://www.gearbest.com/about/terms-and-conditions.html

    Please feel free to contact us if you have any questions.


  • Q

    Does phone is in color like on the pictures (Sapphire Black)?

    By Krzysztof Feb-16/2017 01:02:23

    A

    Hello Krzysztof


    Thank you for your inquiry.

    It has 4 colors: Lake Blue, silver, Rose Gold and white.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Hola, quisiera saber si este producto al ser vendido desde el almacén (EU) de Reino Unido tiene la garantia europea de 2 años.

    By Javier Feb-15/2017 05:02:31

    A

    Hello Javier


    Thank you for your inquiry.

    This item is not available for now, For the next supply, we expect it will be available in about 7-15 business days, Please feel free to refer to other items:

    Please feel free to refer to our warranty:http://www.gearbest.com/about/warranty-and-return.html.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    It comes with all the accessories? -ZenFone 3 with Android™ 6.0 and ASUS ZenUI 3.0 -ASUS ZenEar with Mic -USB-C cable -USB Power Adapter -ejector pin -documentation (user guide, warranty card) Does the accessories comes only in white? Does the power adapter has Europlug (Type-C )? Thank you in advance for your answer.

    By Tomek Feb-14/2017 01:02:08

    A

    Hello Tomek


    Thank you for your inquiry.

    Package Contents

    Cell Phone: 1
    Earphones: 1
    Power Adapter: 1
    USB Cable: 1
    User Manual: 1

    We ship the adapter according to your shipping country.

    You can also leave us a message when you make the order.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Does power adapter has a plug type C, E or F?

    By Adam Feb-10/2017 02:02:18

    A

    It is Type-C.

  • Q

    This product is original Asus ?

    By Veridiana Feb-02/2017 10:02:10

    A

    Hello Veridiana,

    Thank you for your inquiry.

    It is original.

    Please feel free to make your order.

    Thank you, Let me know if you need any help.

    Have a nice day!


Prev 1 2345Go To: GO

  • Q

    O Que vem na caixa ? / What's in the box?

    By Alex Mar-26/2017 01:03:35

    A

    Hello Alex

    Package Contents:

    Cell Phone: 1
    Earphones: 1
    Power Adapter: 1
    USB Cable: 1
    User Manual: 1


  • Q

    Hi. NFC? OTA? Works in Brazil? 3G, 4G,... Regards.

    By ATorres Mar-20/2017 07:03:03

    A

    Hello ATorres,
    Yes, it works in Brazil, you can check the network in detail on the page of description.

    It doesn't support OTA and NFC.

  • Q

    Hello, I would like to know if you send the product with the value below, because it passes in the Brazilian customs and is taxed with a higher value

    By Derick Junio Mar-15/2017 10:03:02

    A

    Hello Derick,
    We declare the item as it's real value.

  • Q

    Olá, vocês enviam para o Brasil ???

    By Dérick Junio Mar-14/2017 06:03:28

    A

    Hello Dérick,

    Yes, we can send this phone to Brazil.


    Please feel free to contact us if you have any questions.


  • Q

    Hello, I would like to know if it is possible to declare the product for a lower value ??? Olá, gostaria de saber se tem como enviar o produto com um valor abaixo ???

    By Derick Junio Mar-14/2017 05:03:43

    A

    Hello Derick,

    We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

    Kindly also see our terms and conditions here:

    http://www.gearbest.com/about/terms-and-conditions.html

    Please feel free to contact us if you have any questions.


  • Q

    Does phone is in color like on the pictures (Sapphire Black)?

    By Krzysztof Feb-16/2017 01:02:23

    A

    Hello Krzysztof


    Thank you for your inquiry.

    It has 4 colors: Lake Blue, silver, Rose Gold and white.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    It comes with all the accessories? -ZenFone 3 with Android™ 6.0 and ASUS ZenUI 3.0 -ASUS ZenEar with Mic -USB-C cable -USB Power Adapter -ejector pin -documentation (user guide, warranty card) Does the accessories comes only in white? Does the power adapter has Europlug (Type-C )? Thank you in advance for your answer.

    By Tomek Feb-14/2017 01:02:08

    A

    Hello Tomek


    Thank you for your inquiry.

    Package Contents

    Cell Phone: 1
    Earphones: 1
    Power Adapter: 1
    USB Cable: 1
    User Manual: 1

    We ship the adapter according to your shipping country.

    You can also leave us a message when you make the order.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Does power adapter has a plug type C, E or F?

    By Adam Feb-10/2017 02:02:18

    A

    It is Type-C.

  • Q

    This product is original Asus ?

    By Veridiana Feb-02/2017 10:02:10

    A

    Hello Veridiana,

    Thank you for your inquiry.

    It is original.

    Please feel free to make your order.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Has the phone notification led and it will be upgrade to Android 7 Nougat ?????

    By Richie Ray Jan-10/2017 01:01:26

    A

    Hello Ray,


    It doesn't have the led function.

    This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Prev 1 234Go To: GO

  • Q

    Can send units of this product to China so I can buy ?

    By samuel Feb-01/2017 05:02:32

    A

    Hello samuel,

    Thank you for your inquiry.

    In this case, these shipping methods are not available for the destination country in your address. Hence there is no shipping method option. We also hope the courier will improve.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Dear sir, I have an interest in this product.So,I would like to know the Rom version of it, chinese ROM,WW ROM or Taiwan ROM. IF do you have any info, please let me know. Thanks.

    By Nakagawa Nov-26/2016 03:11:46

    A

    Hello Nakagawa,
    Thanks for your inquiry .

    It is Chinese Version and it is available now .

  • Q

    Posso ser taxado? moro no Brasil... e como é feito esse pagamento caso eu seja taxado?

    By renato matias Jan-08/2017 03:01:02

    A

    Hello renato,
    Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs tax and any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

  • Q

    Hola Cuánto demora el envio a Perú?

    By Dennis Ulffe Dec-01/2016 08:12:40

    A

    Hola Dennis,

    Generalmente puede ser enviado dentro de 3-7 días laborales después del pago. El tiempo de procesamiento exacto varía dependiendo del artículo.

    Refiera por favor a nuestra estimación del envío abajo:

    1) Envío apresurado: 7-15 días laborables

    2) Correo aéreo registrado: 10-25 días laborables

    3) Correo aéreo no registrado: 13-30 días laborables

    4) Línea de prioridad: 7 - 15 días laborables (solamente para los países parciales)

    Obtenga más información sobre el envío desde http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, does Expedited Shipping work for Brazil ?

    By Angelo Nogueira Nov-25/2016 07:11:21

    A

    Hello Angelo,

    Thank you for your inquiry.

    For your reference http://www.gearbest.com/about/shipping-methods.html

    Please refer to the available shipping methods for your order when you are at check out.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Cuanto tiempo para entrega en España, desde el pedido y el pago?

    By Carlos Nov-23/2016 10:11:47

    A

    Hello Carlos,
    It depends on the shipping method you choose:

    Unregistered Air Mail 15 - 35 business days FREE SHIPPING

    Registered Air Mail 15 - 32 business days FREE SHIPPING

    Priority Line 7 - 15 business days FREE SHIPPING

    Expedited Shipping 3 - 7 business days $14.27

    Let me know if you need any help.

  • Q

    Gostaria de saber se vocês enviam como presente ou se pode ser diminuido o valor do produto para o valor da taxa de importação não ser alta

    By Nalbert Nov-11/2016 07:11:48

    A

    Olá Nalbert,

    Desculpe, devido aos regulamentos aduaneiros não podemos declarar um valor menor na fatura ou declarar o item como um presente.

    Agradecimentos para sua atenção.

  • Q

    Dear, Two questions, when you send the product it comes with some declared value? Can I ask if necessary, to declare a specific value?

    By Caio Santos Nov-09/2016 12:11:14

    A

    Hello Caio,
    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

  • Q

    Can you ship a version with european power supply to United States address?

    By Wizar Sep-01/2016 11:09:18

    A

    Hello Wizar,

    It comes with CN charger, while we can send you the EU adapter for free. Meanwhile, we can ship to the address in customer's order.

    Thanks for your attention.

  • Q

    Hola, quisiera saber si este producto al ser vendido desde el almacén (EU) de Reino Unido tiene la garantia europea de 2 años.

    By Javier Feb-15/2017 05:02:31

    A

    Hello Javier


    Thank you for your inquiry.

    This item is not available for now, For the next supply, we expect it will be available in about 7-15 business days, Please feel free to refer to other items:

    Please feel free to refer to our warranty:http://www.gearbest.com/about/warranty-and-return.html.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    I think price is too much for Italy. We can buy from fotodigit around 310 euro with european warranty. Do you think your price will have a real discount soon?

    By Alessandro Jan-19/2017 01:01:38

    A

    Hello Alessandro,
    It is $369.99 for this item now.

    Thanks for understanding.

  • Q

    How many days does it takes to send to miami?

    By Matias Lovecchio Nov-23/2016 06:11:15

    A

    Hello Matias,
    You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
    Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
    Delivery time estimation :
    1) Expedited Shipping: 7-15 working days
    2) Registered Air Mail:10-25 working days
    3) Unregistered Air Mail:13-30 working days

    4) Priority Line : 7 - 15 working days(Only for partial countries)
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html