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Home > > > TV Box

Customer Questions & AnswersAsk a question

  • All (94)
  • Product information (85)
  • Stock status (2)
  • Payment (0)
  • About shipping (2)
  • Others (5)
  • Q

    Hi, run Netflix by smarthphone?

    By Luis Amaral Sep-09/2017 09:09:46

    A

    Hello Luis,

    Yes, it supports Netflix.

  • Q

    Are Premium Play and Now TV apps supported? thanks Carlo

    By Carlo Aug-24/2017 07:08:39

    A

    Hello Carlo,


    Yes, it supports Premium Play and Now TV Apps. If they need to be purchased, you need to pay them by yourself.

    Thank you for your inquiry.


  • Q

    Is the WiFi 2.4G? Or this TV Box do not have WiFi? If it don't, will it work with a dongle WiFi 2.4G USB? Thanks.

    By Saulo Aug-09/2017 10:08:53

    A

    Hello Saulo,


    This box has WIFI. The WIFI is 2.4G.

  • Q

    Why is Google Play Netflix not supported on this device?

    By Francisco Jul-19/2017 08:07:35

    A

    Hello Francisco,


    Google Play Netflix is supported.

    Thank you for your inquiry.

  • Q

    Does it come with KODi installed? also can i use the external USB ?

    By Jignesh Jul-10/2017 11:07:16

    A

    Hello Jignesh,
    You can use KODI.

    USB ports are standard cable connection interfaces designed to connect external storage devices to your computer, you can use the USB port to upgrade the system firmware. Before connecting the USB network card please ensure the box supports your USB network card drive.

  • Q

    Hi, netflix works on this tv box? thanks

    By André Jul-09/2017 07:07:11

    A

    Hello André,

    Yes, it works on this TV box.

    Thank you for your inquiry.

  • Q

    Which format of subtitles files this device accepts?

    By F. Vargas Jul-06/2017 03:07:23

    A

    Hello F.,

    Please check it as below:

    Decoder Format: H.264,H.265
    Video format: 4K,AVI,DAT,MKV,MOV,MPEG,MPG,RM,VC-1,WMV
    Audio format: AAC,FLAC,MP3,OGG,RM,WMA
    Photo Format: JPEG,JPG,PNG

    Let me know if you need any further assistance.


  • Q

    hello there. what is the maximum supported external storage capacity for the usb ports? i have a 3tb external hdd, can it read that one? THX!

    By peter Jul-05/2017 10:07:39

    A

    Hello peter,
    We are sorry it don't support.

  • Q

    hello there. what is the maximum supported external storage capacity for the usb ports? i have a 3tb external hdd, can it read that one? THX!

    By peter Jul-05/2017 10:07:48

    A

    Hello peter,

    Maximum External Hard Drives Capacity: No

    Sorry it can not support external storage capacity.

    Let me know if you need any further assistance.


  • Q

    IT HAS WIFI OR NOT, BECAUSE IN THE FIGURES IT INDICATES THAT YES. BUT IN SPECIFICATIONS SAY NO.

    By ANTONIO CLAUDIO Jul-03/2017 09:07:28

    A

    Hello ANTONIO,


    Yes, it has WIFI.

    Thank you for your inquiry.

Prev 1 234 ... 10Go To: GO

  • Q

    Hi, run Netflix by smarthphone?

    By Luis Amaral Sep-09/2017 09:09:46

    A

    Hello Luis,

    Yes, it supports Netflix.

  • Q

    Are Premium Play and Now TV apps supported? thanks Carlo

    By Carlo Aug-24/2017 07:08:39

    A

    Hello Carlo,


    Yes, it supports Premium Play and Now TV Apps. If they need to be purchased, you need to pay them by yourself.

    Thank you for your inquiry.


  • Q

    Is the WiFi 2.4G? Or this TV Box do not have WiFi? If it don't, will it work with a dongle WiFi 2.4G USB? Thanks.

    By Saulo Aug-09/2017 10:08:53

    A

    Hello Saulo,


    This box has WIFI. The WIFI is 2.4G.

  • Q

    Why is Google Play Netflix not supported on this device?

    By Francisco Jul-19/2017 08:07:35

    A

    Hello Francisco,


    Google Play Netflix is supported.

    Thank you for your inquiry.

  • Q

    Does it come with KODi installed? also can i use the external USB ?

    By Jignesh Jul-10/2017 11:07:16

    A

    Hello Jignesh,
    You can use KODI.

    USB ports are standard cable connection interfaces designed to connect external storage devices to your computer, you can use the USB port to upgrade the system firmware. Before connecting the USB network card please ensure the box supports your USB network card drive.

  • Q

    Hi, netflix works on this tv box? thanks

    By André Jul-09/2017 07:07:11

    A

    Hello André,

    Yes, it works on this TV box.

    Thank you for your inquiry.

  • Q

    Which format of subtitles files this device accepts?

    By F. Vargas Jul-06/2017 03:07:23

    A

    Hello F.,

    Please check it as below:

    Decoder Format: H.264,H.265
    Video format: 4K,AVI,DAT,MKV,MOV,MPEG,MPG,RM,VC-1,WMV
    Audio format: AAC,FLAC,MP3,OGG,RM,WMA
    Photo Format: JPEG,JPG,PNG

    Let me know if you need any further assistance.


  • Q

    hello there. what is the maximum supported external storage capacity for the usb ports? i have a 3tb external hdd, can it read that one? THX!

    By peter Jul-05/2017 10:07:39

    A

    Hello peter,
    We are sorry it don't support.

  • Q

    hello there. what is the maximum supported external storage capacity for the usb ports? i have a 3tb external hdd, can it read that one? THX!

    By peter Jul-05/2017 10:07:48

    A

    Hello peter,

    Maximum External Hard Drives Capacity: No

    Sorry it can not support external storage capacity.

    Let me know if you need any further assistance.


  • Q

    IT HAS WIFI OR NOT, BECAUSE IN THE FIGURES IT INDICATES THAT YES. BUT IN SPECIFICATIONS SAY NO.

    By ANTONIO CLAUDIO Jul-03/2017 09:07:28

    A

    Hello ANTONIO,


    Yes, it has WIFI.

    Thank you for your inquiry.

Prev 1 234 ... 9Go To: GO

  • Q

    how can i buy this in wholesale??discounts?? i need like 10 boxes

    By Marty Marvelo Lyanga May-30/2017 01:05:06

    A

    Hello Marty,


    For all wholesale inquiries, please fill in the wholesale inquiry section on the product page to get the best price.


  • Q

    Hello, gearbest sell only the dc adapter (europe) ?

    By Filipe Silva May-03/2017 06:05:53

    A

    Hello Filipe,


    Please note that this item has EU plug.


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  • Q

    dear seller, Could you shipp the item to Bolivia for a Regular Mail? please tell me to buy it

    By Morales Mar-18/2017 10:03:16

    A

    Hello Morales
    Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
    1) Expedited Shipping: 3-7 working days
    2) Unregistered Air Mail & Registered Air Mail:10-40 working days
    3) Priority Line : 5- 25 working days(Only for partial countries)
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

  • Q

    HI, if I order 2 items and 2 wireless mice, do you ship them in one package?

    By Mica Feb-08/2017 10:02:44

    A

    Hello Mica,
    Yes they will be shipped together usually

  • Q

    How to download Kodi ...

    By mo Apr-18/2017 01:04:24

    A

    Hello Mo
    Ensure the system supports the Apps you download, upgrade the firmware if necessary.

  • Q

    How to download Kodi ...

    By mo Apr-18/2017 01:04:24

    A

    Hello Mo
    Ensure the system supports the Apps you download, upgrade the firmware if necessary.

  • Q

    Bonjour, je me présente, je me nomme Baptiste Noyer et je suis adepte de nouvelles technologies. Votre produit "SCISHION V88 TV Box Player Rockchip 3229 Quad Core" m'a l'air très intéressant, tant au niveau rapport qualité/prix, que dans son design. Je vous propose donc en échange d'un test rédigé et argumenté, accompagné de multiples photos de recevoir votre produit gratuitement. Je m'engage à faire ce test de manière professionnelle. Je possède aussi un site que je viens de crée et bientôt une chaine youtube pour promouvoir vos produits. https://techtestfr.000webhostapp.com Je vous donne donc mon adresse e-mail et mon numéro de téléphone : - 0632682503 - noyerb@gmail.com Dans l'attente d'une réponse, cordialement Baptiste Noyer.

    By Baptiste Mar-07/2017 02:03:45

    A

    Bonjour Baptiste

    Vous n'avez qu'à contacter youtube@gearbest.com.


  • Q

    Interessados numa oportunidade de trabalho com possibilidade de ganhos consideravelmente bons (acima de R$ 4.300,00), favor enviar email para GJRECRUTAMENTO@GMAIL.COM

    By Trabalhe Conosco Feb-02/2017 09:02:46

    A

    Hello Trabalhe,

    Thank you for your inquiry.

    Sorry, we are not aiming at hiring staff for now.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Cuanto tarda en llegar mi producto a mexico

    By Mercedes Jan-16/2017 08:01:42

    A

    Hello Mercedes,
    Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    1) Expedited Shipping: 3-7 working days
    2) Unregistered Air Mail & Registered Air Mail:10-40 working days
    3) Priority Line : 5- 25 working days(Only for partial countries)
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html