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Home > > > Laptops

Customer Questions & AnswersAsk a question

  • All (85)
  • Product information (54)
  • Stock status (8)
  • Payment (2)
  • About shipping (15)
  • Others (6)
  • Q

    I bought the Xiaomi Air 13 i5, 8 gb ram, 256 ssd on september 15th and the shipping was estimated for 20th of september - 2nd of october but this information has been changing and the dates have been delayed. Can you tell me if you have stock and what might be the date of shipment?

    By Pérez Fraile Sep-20/2017 05:09:43

    A

    Hello Pérez,
    We are sorry this item not in stock now, we will ship your item once in stock.

  • Q

    when will the NOT activated windows version will be at stock again?

    By Nosm Sep-20/2017 01:09:16

    A

    Hello Nosm,
    We are sorry it's out of stock.

  • Q

    Will mot activated version be in stock again?

    By Android Sep-19/2017 01:09:26

    A

    Hello Android,
    We are sorry it out of stock.

  • Q

    Do you know if the NO windows 10 english version will be on stock soon? I want to buy that one otherwise I will have to buy another laptop in my local store

    By Giorgio Sep-19/2017 01:09:34

    A

    Hello Giorgio,
    We are sorry it's out of stock.

  • Q

    Will be NOT activated version in stock again?

    By Android Sep-19/2017 11:09:30

    A

    Hello Android,
    We are sorry it out of stock.

  • Q

    When will be available again in stock the version NOT ACTIVATED ENGLISH VERSION? Thanks for your kind reply. Kind regards

    By Fabio Sep-19/2017 10:09:42

    A

    Hello Fabio,
    We are sorry it's out of stock.

  • Q

    Im interested in buying this laptp without windows on for the cheaper price the english version but it doesnt let me do it

    By Giorgio Sep-19/2017 07:09:16

    A

    Hello Giorgio,
    We are sorry that version is out of stock.

  • Q

    Hello, How can i order NOT ACTIVATED ENGLISH VERSION of the notebook ? When i choose the option " NOT ACTIVATED ENGLISH VERSION" then i could not add the item to the basket. How i can order this notebook without windows on board ? Best regards, Damian

    By Damian Sep-18/2017 10:09:25

    A

    Hello Damian,
    We are sorry this item is out of stock.

  • Q

    Hey, Can you write a lower price when sending the item for custom purposes?

    By Todorov Sep-12/2017 07:09:07

    A

    Hello Todorov,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Is the BIOS in english or in another lang?

    By Johnny Sep-12/2017 04:09:03

    A

    Hello Johnny,
    For the item, please note that the Windows OS is built-in Chinese and English.


Prev 1 234 ... 9Go To: GO

  • Q

    Is the BIOS in english or in another lang?

    By Johnny Sep-12/2017 04:09:03

    A

    Hello Johnny,
    For the item, please note that the Windows OS is built-in Chinese and English.


  • Q

    possible to get an air 13 without windows installation only need the laptop without windows regards

    By Marco Sep-12/2017 01:09:46

    A

    Dear Marco,


    Thank you for your inquiry.

    Sorry, you can not uninstall windows.

  • Q

    Hello! Please can you describe more what does NOT ACTIVATED WINDOWS VERSION means? Do I have to buy a license for installed Windows version? Thank you!

    By Tim Sep-11/2017 03:09:06

    A

    Hello Tim,
    Yes,you need buy a license for installed Windows version by yourself.

  • Q

    This Notebook, support upgrade to 16GB?

    By Heraldo Sep-09/2017 07:09:16

    A

    Hello Heraldo,
    For the item, please note that the Android/Windows tablet is designed only to work with the current Android/Windows OS installed in it. Any alterations such as upgrades or flashing a newer version will void the warranty.

  • Q

    Is the keyboard on English ?

    By fernando Sep-07/2017 12:09:23

    A

    Dear fernando,


    The keyboard is in English.

    Thank you for your inquiry.


  • Q

    Hello, is there a 1 year warranty for France?

    By Lucas Sep-05/2017 10:09:08

    A

    Hello Lucas
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    i wouls have a french k board is that available thanks mario

    By mario Aug-29/2017 04:08:44

    A

    Hello mario,
    This item is Chinese Version .Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi .

  • Q

    Hey, what type of charger is included? Considering purchase but need a EU Charger

    By Alex Aug-25/2017 01:08:12

    A

    Hello Alex,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Hello! Quick question: The keyboard is illuminated?

    By Marian Aug-23/2017 09:08:54

    A

    Hello Marian,
    We are sorry it can't.

  • Q

    Hi, I am from India. I will need OS fro windows 10 in English language. How can I do that? Also is the key Board in English? Regards, VIJAY

    By VIJAY Aug-23/2017 04:08:08

    A

    Hello VIJAY,


    The language can be set to English in the settings of the Windows.

    The keyboard is in English.

    Thank you for your inquiry.

Prev 1 23456Go To: GO

  • Q

    I bought the Xiaomi Air 13 i5, 8 gb ram, 256 ssd on september 15th and the shipping was estimated for 20th of september - 2nd of october but this information has been changing and the dates have been delayed. Can you tell me if you have stock and what might be the date of shipment?

    By Pérez Fraile Sep-20/2017 05:09:43

    A

    Hello Pérez,
    We are sorry this item not in stock now, we will ship your item once in stock.

  • Q

    when will the NOT activated windows version will be at stock again?

    By Nosm Sep-20/2017 01:09:16

    A

    Hello Nosm,
    We are sorry it's out of stock.

  • Q

    Will mot activated version be in stock again?

    By Android Sep-19/2017 01:09:26

    A

    Hello Android,
    We are sorry it out of stock.

  • Q

    Do you know if the NO windows 10 english version will be on stock soon? I want to buy that one otherwise I will have to buy another laptop in my local store

    By Giorgio Sep-19/2017 01:09:34

    A

    Hello Giorgio,
    We are sorry it's out of stock.

  • Q

    Will be NOT activated version in stock again?

    By Android Sep-19/2017 11:09:30

    A

    Hello Android,
    We are sorry it out of stock.

  • Q

    When will be available again in stock the version NOT ACTIVATED ENGLISH VERSION? Thanks for your kind reply. Kind regards

    By Fabio Sep-19/2017 10:09:42

    A

    Hello Fabio,
    We are sorry it's out of stock.

  • Q

    Im interested in buying this laptp without windows on for the cheaper price the english version but it doesnt let me do it

    By Giorgio Sep-19/2017 07:09:16

    A

    Hello Giorgio,
    We are sorry that version is out of stock.

  • Q

    Hello, How can i order NOT ACTIVATED ENGLISH VERSION of the notebook ? When i choose the option " NOT ACTIVATED ENGLISH VERSION" then i could not add the item to the basket. How i can order this notebook without windows on board ? Best regards, Damian

    By Damian Sep-18/2017 10:09:25

    A

    Hello Damian,
    We are sorry this item is out of stock.

  • Q

    Hello, I'm from Spain...If i buy one item, must I have to pay customs? How much? Thanks

    By Alejandro May-29/2017 11:05:49

    A

    Hello Alejandro,

    According to our website's policy import taxes are solely customer's responsibility.
    Please check this link http://www.gearbest.com/about/faq.html.


    For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


  • Q

    I want to buy product by credit card. But there is no option to pay via credit card.

    By ISA May-23/2017 03:05:19

    A

    Hello ISA,

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx


    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.


    If you would like to pay by wire transfer or Western Union, please contact us for further details.


  • Q

    Hey, Can you write a lower price when sending the item for custom purposes?

    By Todorov Sep-12/2017 07:09:07

    A

    Hello Todorov,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Bonjour Je suis intéressé par ce produit mais j'ai deux questions : - les délais de la réception pour la France ? - les taxes de douane à payer ? Cordialement

    By Nour Karim Aug-15/2017 06:08:44

    A

    Hello Nour,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    is the total cost (product + shipping) include all import duty charges, if not what is the approx total amount of charges do I need to pay??? what is the expected day in which I will get the product delivered to Delhi, India? how will i avail the warranty as product is not yet launched in India? which charger I will get with this product , Indian 3 pin or Chinese ?

    By Abhishek Dixit Aug-12/2017 03:08:59

    A

    Hello Abhishek,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

    CN plug.


  • Q

    How much for the Customs fee to Canada?

    By Don Javier Jul-26/2017 03:07:13

    A

    Hello Don,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, The shipping info on this item says: Ships between Jul 23 - Aug 4 which is a big range Do you have an exact date where you will ship if I order today Thank you!

    By Taoufik Jul-20/2017 12:07:23

    A

    Hello Taoufik,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I'm living in Cyprus a EU country. Will I pay any import taxes or duties? From where is shipping? \ Thanks.

    By Thanos Jul-05/2017 08:07:15

    A

    Hello Thanos,


    We can ship from CN or UK warehouse.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    On arrival of the product to the country of delivery, will there be customs costs?

    By Tiago Pina Jun-19/2017 05:06:38

    A

    Hello Tiago,

    Thanks for your inquiry.
    According to our website's policy import taxes are solely customer's responsibility.
    Please check this link http://www.gearbest.com/about/faq.html.


    For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


  • Q

    Just want to ask whether the price stated here included all the shipping cost? Also, if you delivered it to New Zealand, is there any additional custom charge that I need to pay later? Thanks.

    By Was Jun-13/2017 11:06:03

    A

    Hello, Was

    Thank you for the inquiry.

    The price here does not include shipping cost, you can check it by clicking the "shipping cost to" .

    You might need to pay the tax.

    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

    Please feel free to contact us if you have additional questions.


  • Q

    Can you declare it as Tablet PC with lower price (like 100$) to help me pay less tax by default?

    By Mykola Jun-13/2017 05:06:29

    A

    Hello, Mykola

    Thank you for the inquiry.

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.

    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

    Please feel free to contact us if you have additional questions.

    We also can not change the discription of declare.

  • Q

    I would like to have some information regarding your shipping policy: Would i be able to have my bill sent to an address different from the one of my credit card? thanks for your time!

    By Umberto Jun-06/2017 11:06:03

    A

    Hello, Umberto

    Thank you for the inquiry.

    Yes, we can ship orders to this mentioend different address.

    Please feel free to contact us if you have additional questions.

Prev 1 2Go To: GO

  • Q

    hey i live in canada. if theres problem with the computer, would you guys fix it. what woud the process be?

    By DEBORA Sep-04/2017 07:09:38

    A

    Hello DEBORA
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    How can I use Japanese?

    By matsuzo Sep-01/2017 05:09:56

    A

    Hello matsuzo,
    Xiaomi Air 13 has Windows 10 Home Chinese Version. If you purchase Xiaomi Air 13 pre-installed with Windows 10 Home Chinese version, you should pay attention on when you change the language, some things will still be shown in Chinese. This will certainly not compromise usage or downloaded applications.

  • Q

    HelowHi, 4 hours ago I wanted to buy a laptop along with the coupon. Because it was cost $ 699, and now the validity period of the coupon has expired and it costs $ 683!!! please make me a discount on the laptop. I'll buy it right now! ^_^

    By George Aug-23/2017 02:08:15

    A

    Hello George,

    We have checked the item, it is at discount now.
    Please kindly understand coupon code can only be used with one piece price, it can not be used with vip price, special offer, group deal at the same time. The system will reduce the coupon based on the regular price.


    For more information about FAQ, please check here: http://www.gearbest.com/about/faq.html
    http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    If i order from germany will i have to pay the 19% import taxes on top of the price of the laptop?

    By Cedric Aug-11/2017 10:08:58

    A

    Hello Cedric,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Would declareted this product with lower valour if buy it?

    By Xing ling Jul-25/2017 10:07:57

    A

    Dear Xing,


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    hola estoy pensando en comprar un portatil xaomi notebook air me para el que venga con sistema operativo en chino yyo no entiendo chino he vistoque habrir una tienda en españa no se puede enviar desde españa con sistema operativo total mente en español gracias

    By Juan moreno Jul-05/2017 12:07:13

    A

    Hello Juan,
    Thanks for your inquiry.

    Xiaomi Air 13 has Windows 10 Home Chinese Version. If you purchase Xiaomi Air 13 pre-installed with Windows 10 Home Chinese version, you should pay attention on when you change the language, some things will still be shown in Chinese. This will certainly not compromise usage or downloaded applications.