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Home > Hot Products

Customer Questions & AnswersAsk a question

  • All (62)
  • Product information (51)
  • Stock status (1)
  • Payment (0)
  • About shipping (7)
  • Others (3)
  • Q

    Are these definitely the 4k LCD version? I have been told some people have received the BE version which is not 4k. Is this issue now resolved?

    By Shaun Sep-17/2017 01:09:52

    A

    Hello Shaun,

    Yes, it is 4k LCD version.

    You need to test it with the phone which supports 4K.

  • Q

    Will this product work on Graphic card sapphire 4gb ATI R9 270x ? Also can this be shipped to India? if so will there be any other hidden cost, like custom clearance etc? Thank you!

    By VRWannaBuyer Sep-13/2017 11:09:04

    A

    Hello VRWannaBuyer,


    Thank you for your inquiry.


    1.It does not work on Graphic card sapphire 4gb ATI R9 270x.

    2.It can be shipped to India.

    3.If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Is it true that you replaced the 4K LCD panel with an OLED QHD panel inside what youy call the first 4K VR headset ? If it is true why you keep advertising this as a 4K headset ?

    By Mircea Tonceanu Aug-17/2017 11:08:11

    A

    Hello Mircea,


    It comes with a 3840 x 2160P panel which is true 4K.

    Thank you for your inquiry.

  • Q

    Is it the version with native 4K resolution and serial number 100xxx / or the BE Version with 1440P OLED panel and serial number 102xxx? Can this be taken into account when ordering?

    By Dan Aug-17/2017 09:08:29

    A

    Hello Dan,


    The resolutions is 3840 x 2160P.

    The resolutions do not depend on the serial numbers.

    Thank you for your inquiry.

  • Q

    If I buy it, is it possible to have a guarantee that the product that you will send me will have the serial number started by 100 and not by 102?

    By Mauricio Jul-31/2017 12:07:35

    A

    Hello Mauricio

    Sorry that we do not have this guarantee.

    The two versions will be sent in random. They have no difference.

    Thank you for your inquiry.

  • Q

    Hi, There are currently 2 versions of the Pimax 4k. The old versions have serialnumbers starting with '100', the new versions have serials starting with '102'. The old version is using red letters on the carton box while the new version uses blue letters. Which version are you currently selling ?

    By Sjef Jun-24/2017 01:06:24

    A

    Hello Sjef,


    There is no difference between these two kind of serialnumbers.

    We will ship these 'two versions' in random.

    Thank you for your inquiry.


  • Q

    Ola pode enviar como vr para celular ? por que se eu com preço normal chagando no brasil vou ter que pagar 4 vezes o valor dele para receber o produto poderia colocar na embalagem um valor menor ?

    By Tales May-30/2017 04:05:21

    A

    Hello Tales,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Can it connect to a 3D Blu-ray player using HDMI cable to watch a 3D movie?

    By Edward May-24/2017 10:05:00

    A

    Hello Edward,


    Our pimax 4k vr is a pc version , must need plug with PC.

    It only can use with PC , others no . mac system computer can not use . only windows 7/8/10 64bit


  • Q

    Can this product be used to watch via a normal television?

    By Keith May-13/2017 06:05:02

    A

    Hello Keith,


    Compatible with PC Win 7 / 8 / 10

  • Q

    Can I use this to run P3D flight aimulator?

    By Don McIntyre Apr-27/2017 04:04:06

    A

    Hello Don,


    Compatible with PC Win 7 / 8 / 10.

Prev 1 234 ... 7Go To: GO

  • Q

    Are these definitely the 4k LCD version? I have been told some people have received the BE version which is not 4k. Is this issue now resolved?

    By Shaun Sep-17/2017 01:09:52

    A

    Hello Shaun,

    Yes, it is 4k LCD version.

    You need to test it with the phone which supports 4K.

  • Q

    Will this product work on Graphic card sapphire 4gb ATI R9 270x ? Also can this be shipped to India? if so will there be any other hidden cost, like custom clearance etc? Thank you!

    By VRWannaBuyer Sep-13/2017 11:09:04

    A

    Hello VRWannaBuyer,


    Thank you for your inquiry.


    1.It does not work on Graphic card sapphire 4gb ATI R9 270x.

    2.It can be shipped to India.

    3.If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Is it true that you replaced the 4K LCD panel with an OLED QHD panel inside what youy call the first 4K VR headset ? If it is true why you keep advertising this as a 4K headset ?

    By Mircea Tonceanu Aug-17/2017 11:08:11

    A

    Hello Mircea,


    It comes with a 3840 x 2160P panel which is true 4K.

    Thank you for your inquiry.

  • Q

    Is it the version with native 4K resolution and serial number 100xxx / or the BE Version with 1440P OLED panel and serial number 102xxx? Can this be taken into account when ordering?

    By Dan Aug-17/2017 09:08:29

    A

    Hello Dan,


    The resolutions is 3840 x 2160P.

    The resolutions do not depend on the serial numbers.

    Thank you for your inquiry.

  • Q

    If I buy it, is it possible to have a guarantee that the product that you will send me will have the serial number started by 100 and not by 102?

    By Mauricio Jul-31/2017 12:07:35

    A

    Hello Mauricio

    Sorry that we do not have this guarantee.

    The two versions will be sent in random. They have no difference.

    Thank you for your inquiry.

  • Q

    Hi, There are currently 2 versions of the Pimax 4k. The old versions have serialnumbers starting with '100', the new versions have serials starting with '102'. The old version is using red letters on the carton box while the new version uses blue letters. Which version are you currently selling ?

    By Sjef Jun-24/2017 01:06:24

    A

    Hello Sjef,


    There is no difference between these two kind of serialnumbers.

    We will ship these 'two versions' in random.

    Thank you for your inquiry.


  • Q

    Can it connect to a 3D Blu-ray player using HDMI cable to watch a 3D movie?

    By Edward May-24/2017 10:05:00

    A

    Hello Edward,


    Our pimax 4k vr is a pc version , must need plug with PC.

    It only can use with PC , others no . mac system computer can not use . only windows 7/8/10 64bit


  • Q

    Can this product be used to watch via a normal television?

    By Keith May-13/2017 06:05:02

    A

    Hello Keith,


    Compatible with PC Win 7 / 8 / 10

  • Q

    Can I use this to run P3D flight aimulator?

    By Don McIntyre Apr-27/2017 04:04:06

    A

    Hello Don,


    Compatible with PC Win 7 / 8 / 10.

  • Q

    Hello, I was looking through the questions, and I saw you reply to somebody saying that you can not use a laptop for this product. My laptop has a GTX1060 graphics card + Windows 10 + i7-6700. Would this be powerful enough?

    By Ralph Mar-31/2017 01:03:17

    A

    Hello Ralph,
    Yes.

    You can install the APP virtual desktop, you can turn the head as a monitor,laptop is ok.

Prev 1 23456Go To: GO

  • Q

    Hi dear friend, you had an action on it goods of $209 when I can buy these goods at such price?

    By Pavel Dec-20/2016 04:12:41

    A

    Hello Pavel,
    We have not been informed this information, you can pay attention to our site.

    Thanks for understanding.

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  • Q

    Ola pode enviar como vr para celular ? por que se eu com preço normal chagando no brasil vou ter que pagar 4 vezes o valor dele para receber o produto poderia colocar na embalagem um valor menor ?

    By Tales May-30/2017 04:05:21

    A

    Hello Tales,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hi, Do you ship to New Zealand and what are the costs for this item?

    By Andy Mar-16/2017 06:03:32

    A

    Hello Andy You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
    The price shown on the on the product page is the item price, shipping cost is not included.
    Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

  • Q

    Hello, I'm from Brazil, our import taxes are high, I'd like to know if you could send as a gift, because there is a chance of not being taxed

    By Jonathan Feb-23/2017 03:02:36

    A

    Hello Jonathan,
    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

  • Q

    Hello, I'm from Brazil, our import taxes are high, I'd like to know if you could send as a gift, because there is a chance of not being taxed

    By Jonathan Feb-23/2017 03:02:35

    A

    Hello Jonathan,
    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

  • Q

    Hello, I'm from Brazil, our import taxes are high, I'd like to know if you could send as a gift, because there is a chance of not being taxed

    By Jonathan Feb-23/2017 03:02:35

    A

    Hello Jonathan,
    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

  • Q

    Hello, I'm from Brazil, our import taxes are high, I'd like to know if you could send as a gift, because there is a chance of not being taxed

    By Jonathan Feb-23/2017 03:02:35

    A

    Hello Jonathan,
    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

  • Q

    Hi, Which shipping is recommended and do you plan to ship from EU warehouse? Thanks, Gyozo

    By Gyozo Feb-18/2017 05:02:50

    A

    Hi Gyozo,


    Thank you for your inquiry.

    We will ship it from China.

    Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
    1) Expedited Shipping: 3-7 working days
    2) Unregistered Air Mail & Registered Air Mail:10-40 working days
    3) Priority Line : 5- 25 working days(Only for partial countries)
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

  • Q

    Hi - would a 1050 graphics card cope with this virtual reality thing (not quite up on it all, to be honest) Thanks Amanda

    By Amanda Wilkins Dec-12/2016 10:12:08

    A

    Hello Amanda,
    1050 graphics card is compatible to the item.

  • Q

    i have mackbook i have mack book pro early 2014 don't have hid slot what can i use usb slot

    By larry kiker Sep-30/2016 10:09:34

    A

    Hello larry,

    It is only compatible with computer .


  • Q

    Hello I order PIMAX 4k with Europe or Asia(China) release ??? what version of the product on this stock? (PIMAX release two version) Best Tom

    By Tom Sep-16/2016 04:09:02

    A

    Hello Tom,
    It is Europe version .