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Home > > > TV Box

Customer Questions & AnswersAsk a question

  • All (91)
  • Product information (79)
  • Stock status (3)
  • Payment (0)
  • About shipping (7)
  • Others (2)
  • Q

    hello friend the product have the portuguese language thanks

    By paulo Sep-15/2017 08:09:34

    A

    Hello paulo,

    Language: English

    Sorry, it doesn't have the portuguese language.

  • Q

    Is this Multulanguage or only English?

    By Cesar Boa Nova Sep-15/2017 08:09:02

    A

    Hello Cesar,

    Language: English

  • Q

    Hi, Can You send me invoice (receipt, bill) for this product with price stated 49 EUR. I will pay full price, but I need invoice to be less then 50 EUR for my country customs, in order not to pay taxes. thank you

    By Michael Sep-14/2017 02:09:28

    A

    Hello Michael,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    If i buy 20, its the same price? have some kind of discount?

    By Dhiêgo Queiróz Sep-09/2017 10:09:33

    A

    Hello Dhiêgo,


    For all wholesale inquiries, please fill in the wholesale inquiry section on the product page to get the best price.


  • Q

    Google Play Store is installed?

    By Davide Sep-09/2017 12:09:46

    A

    Hello Davide,
    Thank you for your inquiry.

    It has google store installed.

    Let me know if you need any help.

  • Q

    there is no option for us plug, send some adapter?

    By David Sep-05/2017 07:09:40

    A

    Hello David,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Hello! Why you answers, that this box don't have languages? It have much languages: English, Russian etc!

    By Ilya Andreev Aug-30/2017 12:08:30

    A

    Hello Ilya,
    Please see the product description carefully:

    Language: English

  • Q

    Hello, i would like to know if this item will be available from eu warehouse? All best, Milena

    By Milena Aug-26/2017 04:08:54

    A

    Hello Milena,


    It is not available from EU warehouse.

    Thank you for your inquiry.

  • Q

    This item is model MDZ-16-AB? Thx

    By Anderson Aug-25/2017 03:08:59

    A

    Hello Anderson,
    No ,it is not .

  • Q

    This item is model MDZ-16-AB?

    By Anderson Aug-25/2017 03:08:17

    A

    Hello Anderson,
    This item cpu is S905x-H , so it is model MDZ-16-AB .

Prev 1 234 ... 10Go To: GO

  • Q

    hello friend the product have the portuguese language thanks

    By paulo Sep-15/2017 08:09:34

    A

    Hello paulo,

    Language: English

    Sorry, it doesn't have the portuguese language.

  • Q

    Is this Multulanguage or only English?

    By Cesar Boa Nova Sep-15/2017 08:09:02

    A

    Hello Cesar,

    Language: English

  • Q

    Google Play Store is installed?

    By Davide Sep-09/2017 12:09:46

    A

    Hello Davide,
    Thank you for your inquiry.

    It has google store installed.

    Let me know if you need any help.

  • Q

    there is no option for us plug, send some adapter?

    By David Sep-05/2017 07:09:40

    A

    Hello David,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Hello! Why you answers, that this box don't have languages? It have much languages: English, Russian etc!

    By Ilya Andreev Aug-30/2017 12:08:30

    A

    Hello Ilya,
    Please see the product description carefully:

    Language: English

  • Q

    This item is model MDZ-16-AB? Thx

    By Anderson Aug-25/2017 03:08:59

    A

    Hello Anderson,
    No ,it is not .

  • Q

    This item is model MDZ-16-AB?

    By Anderson Aug-25/2017 03:08:17

    A

    Hello Anderson,
    This item cpu is S905x-H , so it is model MDZ-16-AB .

  • Q

    Hi. Is this coming with USB 2.0 or 3.0?

    By Amir Aug-25/2017 02:08:32

    A

    Hello Amir,
    Thank you for your inquiry.

    It supports USB 2.0.

    Let me know if you need any help.

  • Q

    Is this the same as 3s ? https://www.gearbest.com/tv-box-mini-pc/pp_584238.html

    By Mihai Aug-24/2017 07:08:53

    A

    Hello Mihai,


    No, they are different products.

    Thank you for your inquiry.


  • Q

    Hi. Does this come with kodi or similar pre-installed? Thank you.

    By Shane Aug-23/2017 03:08:26

    A

    Hello Shane,


    It does not come with Kodi pre-installed.

    Thank you for your inquiry.

Prev 1 234 ... 8Go To: GO

  • Q

    Can not send this article to El Salvador? Before they sent it but they withdrew it :/

    By Gerardø Aug-03/2017 09:08:28

    A

    Hello Gerardø,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Tem O produto em Estoque ?

    By Vi Jul-18/2017 09:07:47

    A

    Hello Vi,
    Yes, this item in stock now.

  • Q

    Tem O produto em Estoque ?

    By Vi Jul-18/2017 09:07:42

    A

    Hello Vi,
    Yes, this item in stock now.

  • Q

    Hi, Can You send me invoice (receipt, bill) for this product with price stated 49 EUR. I will pay full price, but I need invoice to be less then 50 EUR for my country customs, in order not to pay taxes. thank you

    By Michael Sep-14/2017 02:09:28

    A

    Hello Michael,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hello, i would like to know if this item will be available from eu warehouse? All best, Milena

    By Milena Aug-26/2017 04:08:54

    A

    Hello Milena,


    It is not available from EU warehouse.

    Thank you for your inquiry.

  • Q

    Hello, Do you ship to Brazil on Priority Shipping? If so, how much does it cost?

    By Diogo Jul-25/2017 01:07:32

    A

    Hello Diogo,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Please about this product, I am from Brazil, will I be able to track this item using the postal code methods of my country?

    By Adeilton Jun-28/2017 10:06:38

    A

    Hello, Adeilton

    Thank you for the inquiry.

    You can choose Normal registered mail.

    You can not track the item with the local tracking number, but you can track it with international tracking number and you will receive the information from Brazlian Post.

    Please feel free to contact us if you have additional questions.

  • Q

    How long it takes to ship this product to Ireland.

    By Mukesh Jun-16/2017 08:06:56

    A

    Hello Mukesh,


    You can see the shipping costs and delivery time for your order during the checkout.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Is it possible to post a paper or invoice shows prise under 30$ value while sending product? Product above 30$ can cause duty problems.

    By Burak May-27/2017 09:05:34

    A

    Hello Burak,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    how much is the total cost if ship to philippines.? -thanks

    By ylo May-08/2017 11:05:17

    A

    Hello ylo,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    If i buy 20, its the same price? have some kind of discount?

    By Dhiêgo Queiróz Sep-09/2017 10:09:33

    A

    Hello Dhiêgo,


    For all wholesale inquiries, please fill in the wholesale inquiry section on the product page to get the best price.


  • Q

    Is possible torealize warrancy at poland , ? or I shloud to send abroad to fix?

    By sawicki May-01/2017 11:05:04

    A

    Hello sawicki

    Sorry,we do not have center in Poland now.

    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html