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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (99)
  • Product information (79)
  • Stock status (2)
  • Payment (0)
  • About shipping (9)
  • Others (9)
  • Q

    hello, has your device french language, and AZERTY keyboard? has it all 4G french frequencies: 700,800 Mhh? has it a removable battery? must I pay french TVA on this product ? best regards

    By domi Sep-06/2017 04:09:55

    A

    Hello domi,

    Yes, it supports French and there is no keyboard.

    The input is QWERTY.


    4G: FDD-LTE B1/2/3/4/5/7/8/28 (2100/1900/1800/1700/850/2600/900/700MHz) TD-LTE B40 (2300MHz)

    Sorry, it doesn't have 4G french frequencies: 700,800 Mhh.


    It is Built-in Battery and it can not be removable.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html

  • Q

    hello, this phone can be used in France all frequencies and especially B28 700mhz? Thank you

    By domi Sep-06/2017 03:09:47

    A

    Hello domi,
    Yes, it has.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz
    4G: FDD-LTE B1/2/3/4/5/7/8/28 (2100/1900/1800/1700/850/2600/900/700MHz) TD-LTE B40 (2300MHz)

  • Q

    The note 3 best matches my US carrier bands, I want a gray color and it says it will not ship to the US, is there any way I can have the gray version sent to the US, thank you.

    By Ray Jun-24/2017 10:06:55

    A

    Hello Ray,


    This item is in stock in EU warehouse. It can only be shipped to Europe.

    Thank you for your inquiry.

  • Q

    I want to buy this item but I live in Australia. Can this item be shipped to Australia. Thank you

    By Michael S Jun-24/2017 02:06:56

    A

    Hello Michael,


    Yes,it can not shipped out to Australia.


    Let me know if you need any further assistance.


  • Q

    Ok thanks for your answer but I have a last question: is this phone working with b20 (800) ? cordially

    By momo Jun-18/2017 02:06:17

    A

    Hello momo,

    No, it is not working with B20.

    Thank you for your inquiry.

  • Q

    O aparelho inclui capa protetora e película?

    By Biel™ Apr-17/2017 01:04:10

    A

    Hello Biel™,


    The item don't include protective cover and film.

  • Q

    Hello Does thisXiaomi Redmi Note 3 Pro 4G Phablet have a Polish language? Regards Grzegorz

    By Grzegorz Mar-27/2017 12:03:18

    A

    Hello Grzegorz,
    It does not support Polish.

  • Q

    Hello, It have portuguese language?It comes with chinese or european adapteur? Thanks

    By Miguel Mar-23/2017 02:03:56

    A

    Hello Miguel,
    Yes, it supports portuguese, we will sent you the EU plug.

  • Q

    È presente la lingua italiana? Do It has the Italian language?

    By Elisabetta Mar-19/2017 05:03:45

    A

    Hello Elisabetta,
    We are sincerely sorry that it does not support Italian.

  • Q

    When I try to order this I have two options, flat-rate shipping and DHL. I do not want to use DHL, but you are not specifying what kind of shipment is used with flat-rate shipment. I have two questions this flat-rate shipment: 1) Is this flat-rate shipment with a tracking number (registered) or without? 2) Which company is used for shipment to Greece? NL post, SG post or other? Can I ask the shipment to be made with NL post?

    By Michail Pappas Mar-14/2017 12:03:24

    A

    Hello Michail
    Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
    1) Expedited Shipping: 3-7 working days
    2) Unregistered Air Mail & Registered Air Mail:10-40 working days
    3) Priority Line : 5- 25 working days(Only for partial countries)

    The registered flat-rate shipment with a tracking number.

    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Prev 1 234 ... 10Go To: GO

  • Q

    hello, has your device french language, and AZERTY keyboard? has it all 4G french frequencies: 700,800 Mhh? has it a removable battery? must I pay french TVA on this product ? best regards

    By domi Sep-06/2017 04:09:55

    A

    Hello domi,

    Yes, it supports French and there is no keyboard.

    The input is QWERTY.


    4G: FDD-LTE B1/2/3/4/5/7/8/28 (2100/1900/1800/1700/850/2600/900/700MHz) TD-LTE B40 (2300MHz)

    Sorry, it doesn't have 4G french frequencies: 700,800 Mhh.


    It is Built-in Battery and it can not be removable.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html

  • Q

    hello, this phone can be used in France all frequencies and especially B28 700mhz? Thank you

    By domi Sep-06/2017 03:09:47

    A

    Hello domi,
    Yes, it has.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz
    4G: FDD-LTE B1/2/3/4/5/7/8/28 (2100/1900/1800/1700/850/2600/900/700MHz) TD-LTE B40 (2300MHz)

  • Q

    Ok thanks for your answer but I have a last question: is this phone working with b20 (800) ? cordially

    By momo Jun-18/2017 02:06:17

    A

    Hello momo,

    No, it is not working with B20.

    Thank you for your inquiry.

  • Q

    O aparelho inclui capa protetora e película?

    By Biel™ Apr-17/2017 01:04:10

    A

    Hello Biel™,


    The item don't include protective cover and film.

  • Q

    Hello Does thisXiaomi Redmi Note 3 Pro 4G Phablet have a Polish language? Regards Grzegorz

    By Grzegorz Mar-27/2017 12:03:18

    A

    Hello Grzegorz,
    It does not support Polish.

  • Q

    Hello, It have portuguese language?It comes with chinese or european adapteur? Thanks

    By Miguel Mar-23/2017 02:03:56

    A

    Hello Miguel,
    Yes, it supports portuguese, we will sent you the EU plug.

  • Q

    È presente la lingua italiana? Do It has the Italian language?

    By Elisabetta Mar-19/2017 05:03:45

    A

    Hello Elisabetta,
    We are sincerely sorry that it does not support Italian.

  • Q

    Hello, Is this phone suitable to work in Mexico? is the GooglePlay already installed?, is there any poblem id the Android is updated t the latest version?. Thanks

    By Nilton Mar-12/2017 05:03:00

    A

    Hello Nilton,

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz
    4G: FDD-LTE B1/2/3/4/5/7/8/20/28 (2100/1900/1800/1700/850/2600/900/800/700MHz) TD-LTE B40 (2300MHz)

    This phone just supports the network above.

    Unlocked for Worldwide use. Please ensure local area network is compatible.

    click on the following link for Network Frequency of your country.

    Please check with your carrier/provider before purchasing this item.

    http://maps.mobileworldlive.com/


    You need to install the Google Store and others google applications by yourself after receiving it if you order this item.


    This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.


    Please feel free to contact us if you have any questions.


  • Q

    Hello. I need the number versión of this phone and the FCCID. Thanks

    By Alfonso Mar-10/2017 04:03:45

    A

    Hello Alfonso,

    This phone comes with global version.

    But it does not come with FCC-ID.

    Please feel free to contact us if you have any questions.


  • Q

    Hello from Greece,my question is:support this phone greek language?

    By Panos Mar-03/2017 01:03:28

    A

    Hello Panos,


    Sorry, it does not support Greek language.

    Thanks for your inquiry.

Prev 1 234 ... 8Go To: GO

  • Q

    there is italian languade?

    By luigi Feb-19/2017 08:02:54

    A

    Hello luigi,


    Sorry, this item does not support Italian language.

    Thanks for your inquiry.

  • Q

    hola tienen stock? hacen envios a argentina? y cuanto demora la entrega?

    By diego biedma Oct-08/2016 02:10:16

    A

    Hola Diego,

    1. Este producto está en stock para su envío en la actualidad, no dude en pedir ahora.

    2. Podemos enviar a Argentina, por lo general, enviamos en todo el mundo desde el almacén de CN.

    3.We generalmente requieren entre 3-7 días hábiles para arreglar el envío después del pago. El tiempo de procesamiento exacto varía dependiendo del artículo.

    Por favor refiérase a nuestra estimación de envío a continuación:

    A. de envío apresurado: Alrededor de 3-7 días laborales para llegar.

    B. Envío estándar: entre 7-10 días laborales para ser entregado.

    C. Tarifa plana de envío: Entre 10-25 días laborales para ser recibida.

    Para más detalles de envío http://www.gearbest.com/about/shipping-methods.html

    Gracias por tu atención.


  • Q

    The note 3 best matches my US carrier bands, I want a gray color and it says it will not ship to the US, is there any way I can have the gray version sent to the US, thank you.

    By Ray Jun-24/2017 10:06:55

    A

    Hello Ray,


    This item is in stock in EU warehouse. It can only be shipped to Europe.

    Thank you for your inquiry.

  • Q

    I want to buy this item but I live in Australia. Can this item be shipped to Australia. Thank you

    By Michael S Jun-24/2017 02:06:56

    A

    Hello Michael,


    Yes,it can not shipped out to Australia.


    Let me know if you need any further assistance.


  • Q

    When I try to order this I have two options, flat-rate shipping and DHL. I do not want to use DHL, but you are not specifying what kind of shipment is used with flat-rate shipment. I have two questions this flat-rate shipment: 1) Is this flat-rate shipment with a tracking number (registered) or without? 2) Which company is used for shipment to Greece? NL post, SG post or other? Can I ask the shipment to be made with NL post?

    By Michail Pappas Mar-14/2017 12:03:24

    A

    Hello Michail
    Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
    1) Expedited Shipping: 3-7 working days
    2) Unregistered Air Mail & Registered Air Mail:10-40 working days
    3) Priority Line : 5- 25 working days(Only for partial countries)

    The registered flat-rate shipment with a tracking number.

    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

  • Q

    How many days i must wait for this product?

    By Andrija Mar-13/2017 09:03:41

    A

    Hello Andrija,

    The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

    The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

    The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.


  • Q

    Hello, It is possible to enable shipping to Reunion Island (France DOM-TOM) please? Thank you in advance.

    By Unknown Oct-21/2016 08:10:54

    A

    Hello Unknown

    We can ship to France DOM-TOM. You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
    Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
    Delivery time estimation :
    1) Expedited Shipping: 7-15 working days
    2) Registered Air Mail:10-25 working days
    3) Unregistered Air Mail:13-30 working days

    4) Priority Line : 7 - 15 working days(Only for partial countries)
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html.

  • Q

    what do you offer me shipping insurance?

    By Arturo Torres Oct-10/2016 01:10:18

    A

    Hello Arturo,

    We offer Shipping Insurance to protect your package against any lost or damaged shipments.
    Any missing issues reported, we will help to resolve them immediately.

    How to buy insurance:
    During the order checkout stage,we have option to choose insurance under available shipping method,you just need to click"Add Shipping Insurance to your order".
    Please check out our FAQ here: http://www.gearbest.com/about/faq.html


    Thanks for your support.


  • Q

    Is Priority Line shipment to Germany available ?

    By Alf... Oct-06/2016 12:10:17

    A

    Hello Alf...,
    There is no Priority Line shipment to Germany.

    We can ship it to Germany via Standrad and Flat rate shipping.

  • Q

    Hello! How long does the shipping to Germany? Best regards,Patrick

    By tooltonix Oct-03/2016 12:10:09

    A

    Hello tooltonix,
    We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    A. Expedited Shipping: Around 3-7 business days to arrive.
    B. Standard Shipping: Between 7-10 business days to be delivered.
    C. Flat Rate Shipping: Between 10-25 business days to be received.
    For more shipping details http://www.gearbest.com/about/shipping-methods.html

  • Q

    Hi, is priority shipping not possible with this phone?

    By Valentina Sep-29/2016 01:09:59

    A

    Hello Valentina,

    It shows that we have the priority shipping( another name is standard shipping) for this phone to your counrty, you can feel free to order. Thanks for your attention.

  • Q

    BOA TARDE ! ESSE APARELHO TEM O IDIOMA BRASIL?

    By CHARLES TOBIAS BARRETO Mar-07/2017 10:03:34

    A

    Hello CHARLES,
    Language: Bahasa Indonesia, Bahasa Melayu, English, Spanish, French, Portuguese, Vietnamese, Turkish, Russian, Ukrainian, Hebrew, Arabic, Hindi,Bengali, Burmese,Thai, Telugu,Tamil, Korean, Traditional/Simplified Chinese

  • Q

    disculpas, vuelvo a preguntar porq me genera confusion, en la publicacion dice que no se puede enviar a argentina, y preguntando ustedes me dicen que si se puede enviar a argentina, es un error de la pagina o no se puede enviar a mi pais?? por otro lado queria saber cual es el precio real porque en un lado dice que sale 212uss y cuando entro en la publicacion dice 179uss, me podrian aclarar esto? gracias. saludos.

    By Pablo Feb-28/2017 12:02:20

    A

    Hello Pablo,
    There is no shipping method to your country from HK warehouse. The price is $179.99. Have a nice day!

  • Q

    hola que tal, envian este producto a argentina? Gracias. saludos.

    By Pablo Feb-27/2017 01:02:35

    A

    Hello Pablo,

    Yes, we can ship this product to argentina
    Hope you enjoy shopping here with us.

  • Q

    Which protection case model should I purchase in terms of compatibility with Xiaomi Redmi Note 3 Pro International Version 4G Phablet? Thanks a lot.

    By Carlos Feb-20/2017 06:02:06

    A
  • Q

    Where do I get a suitable smart flip case and display protection for this phone? It's longer then the usual note 3 (152,5mm vs 150mm). Thank you.

    By Anja Oct-10/2016 09:10:36

  • Q

    Hi, I would like to purchase this product and I'm currently living in Ireland. Will this product be shipped with a Ireland-compatible charger? Thanks.

    By Anna Oct-06/2016 06:10:43

    A

    Hello Anna,

    It comes with CN charger, while we can send you the UK adapter for free.

    Thanks for your attention.

  • Q

    Do it have a warranty? What tipe of warranty? How long? Thanks

    By Byron Arriola Sep-29/2016 09:09:53

    A

    Hello Byron,

    It is with one year warranty(Gearbest). Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html
    Any issue you can feel free to contact us here: http://www.gearbest.com/about/contact-us.html , we will settle your issue.

    Thanks for your attention.

  • Q

    Hello, is now a bumper/case or a screen protector available for the Int. Version? The Int. Version is 2mm larger then the normal version. Thank you Best regards Jens

    By Jens Sep-26/2016 07:09:32

    A

    Hello Jens,
    Please see links about case and screen protector: http://www.gearbest.com/screen-protectors/pp_428487.html & http://www.gearbest.com/cases-leather/pp_428999.html


    Best Regards


  • Q

    Olá, vem no pacote uma película de brinde?

    By NaCl Junior Sep-17/2016 03:09:39

    A

    Olá NaCl,

    Este telefone não vem com filme no pacote, por favor, verifique aqui: http://www.gearbest.com/other-screen-protectors/pp_293133.html?wid=21

    Obrigado pela sua atenção.