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Home > > > Robot Vacuum

Customer Questions & AnswersAsk a question

  • All (68)
  • Product information (44)
  • Stock status (0)
  • Payment (2)
  • About shipping (13)
  • Others (9)
  • Q

    Is there a CE certificate or mark on the robot?

    By Sergii Oct-16/2017 06:10:12

    A

    Dear Sergii,


    Thank you for your inquiry.

    Sorry, it does not have CE certificate.

  • Q

    Hi. i succeed to connect the robot to one of my smartphone. it is possible to connect the robot to another smartphone simultaneously in order to operate it with 2 devices? How do i do that?

    By Tomer Sep-26/2017 08:09:41

    A

    Dear Tomer,


    Thank you for your inquiry.

    Sorry, you can not connect it with 2 smartphones simultaneously in order to operate it.

  • Q

    Can you Under Value Shipping to avoid import tax? Its right on the limit for NZ =(

    By UnderValue Shipping Sep-14/2017 03:09:32

    A

    Hello UnderValue,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Does this product come with warranty? If it does, for how long? Thanks!

    By Yair Sep-09/2017 11:09:26

    A

    Hello Yair
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Do you pay import taxes in advance? if yes which shipping method?

    By Paco Aug-31/2017 06:08:10

    A

    Hello Paco,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, Does the vacuum applicition support Hebrew or English? Best Regards, Ronen

    By ronen kraus Aug-30/2017 01:08:50

    A

    Hello ronen,

    Sorry it just can support Chinese.


    Let me know if you need any further assistance.


  • Q

    Does it clean carpet?

    By Nathan Aug-25/2017 07:08:23

    A

    Hello Nathan,
    Thank you for your inquiry.

    It can clean carpet.

    Let me know if you need any help.

  • Q

    Hi. I lost the coupon code given yesterday. Can you remember me of it?

    By Thiago Aug-11/2017 07:08:05

    A

    Hello Thiago,
    We are sorry we can't offer again.

  • Q

    Hola necesito saber si puede funcionar si wifi. En caso que no se pueda como podría usarlo?? Un saludo gracias

    By Alberto Jul-20/2017 03:07:25

    A

    Hello Alberto,
    Thanks for your inquiry.

    Yes, the item can work with WIFI.

  • Q

    Will it be able to be used in a carpet surface ? My whole house will be filled with mixture of carpet and floors tiles.

    By Wee Liam Jul-19/2017 08:07:15

    A

    Hello Wee,
    Yes. But we do not suggest you use it on the long hair carpet. The long hair may twist the brushes under the vacuum.

    Thank you for your inquiry.

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  • Q

    Is there a CE certificate or mark on the robot?

    By Sergii Oct-16/2017 06:10:12

    A

    Dear Sergii,


    Thank you for your inquiry.

    Sorry, it does not have CE certificate.

  • Q

    Hi. i succeed to connect the robot to one of my smartphone. it is possible to connect the robot to another smartphone simultaneously in order to operate it with 2 devices? How do i do that?

    By Tomer Sep-26/2017 08:09:41

    A

    Dear Tomer,


    Thank you for your inquiry.

    Sorry, you can not connect it with 2 smartphones simultaneously in order to operate it.

  • Q

    Does this product come with warranty? If it does, for how long? Thanks!

    By Yair Sep-09/2017 11:09:26

    A

    Hello Yair
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Hello, Does the vacuum applicition support Hebrew or English? Best Regards, Ronen

    By ronen kraus Aug-30/2017 01:08:50

    A

    Hello ronen,

    Sorry it just can support Chinese.


    Let me know if you need any further assistance.


  • Q

    Does it clean carpet?

    By Nathan Aug-25/2017 07:08:23

    A

    Hello Nathan,
    Thank you for your inquiry.

    It can clean carpet.

    Let me know if you need any help.

  • Q

    Hola necesito saber si puede funcionar si wifi. En caso que no se pueda como podría usarlo?? Un saludo gracias

    By Alberto Jul-20/2017 03:07:25

    A

    Hello Alberto,
    Thanks for your inquiry.

    Yes, the item can work with WIFI.

  • Q

    Will it be able to be used in a carpet surface ? My whole house will be filled with mixture of carpet and floors tiles.

    By Wee Liam Jul-19/2017 08:07:15

    A

    Hello Wee,
    Yes. But we do not suggest you use it on the long hair carpet. The long hair may twist the brushes under the vacuum.

    Thank you for your inquiry.

  • Q

    Which power adapter do you include? Does it depend on the country you're shipping the item to, like with OnePlus products? Or do I have to buy an adapter for EU plug?

    By Hannes Jul-13/2017 05:07:15

    A

    Hello Hannes,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Will the App be available in English? It's now only Chinese?

    By Theo Jul-05/2017 12:07:21

    A

    Hello Theo,


    The App in only in Chinese currently.

    Thank you for your inquiry.

  • Q

    How does it work over doorsteps ?any video of it?

    By Ken Jul-03/2017 05:07:22

    A

    Hello Ken,


    No, it does not work over doorsteps.

    Thank you for your inquiry.

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  • Q

    I want to use coupon "xiaomivac" iuts available on the http://www.gearbest.com/gadget-deals.html but the price is higher in my checkout cart....Please help me buy for correct price

    By Stefan Jun-22/2017 11:06:48

    A

    Hello Stefan,
    We have checked the item, it is at discount now.
    Please kindly understand coupon code can only be used with one piece price, it can not be used with vip price, special offer, group deal at the same time. The system will reduce the coupon based on the regular price.

  • Q

    I would like to buy this product but what if after a while something will break up? Is also an guarantee/warranty included? Waiting to hear from you in order buy.

    By Leon Jun-06/2017 09:06:43

    A

    Hello Leon
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Can you Under Value Shipping to avoid import tax? Its right on the limit for NZ =(

    By UnderValue Shipping Sep-14/2017 03:09:32

    A

    Hello UnderValue,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Do you pay import taxes in advance? if yes which shipping method?

    By Paco Aug-31/2017 06:08:10

    A

    Hello Paco,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, in description I see only shipping time, but don't see from witch warehouse you ship this product? Dispatch: Ships between Jun 29 - Jul 1

    By Jevgenijs Derjabo Jun-22/2017 05:06:47

    A

    Hello, Jevgenijs

    Thank you for the inquiry.

    We will ship the item from our China warehouse.

    Please feel free to contact us if you have additional questions.

  • Q

    Does the item ship from China/Outside of EU? I want to order the item for Bulgaria. Will i be charged for import charges?

    By bace bogo May-31/2017 06:05:47

    A

    Hello bace,


    You can choose the warehouse by yourself.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, How much are the customs taxes (in average) to france? (Frais de douanes) THX

    By Yoann May-13/2017 02:05:15

    A

    Hello Yoann,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hey, I can not see from where the item will be shipped. I am in Germany and I would order the vacuum if it is sent from the UK warehouse, but I can not find the information. If it is sent directly from china, I will have to pay a lot of fees/taxes.

    By David Apr-19/2017 08:04:30

    A

    Hello David,


    I have checked it for you this item is only for sell in China warehouse and will be shipped out from China.

    Let me know if you need any help.

  • Q

    Is it possible to enable Priority Line/Europe Express for shipping this product?

    By d Mar-12/2017 12:03:36

    A

    Hello d ,
    Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
    1) Expedited Shipping: 3-7 working days
    2) Unregistered Air Mail & Registered Air Mail:10-40 working days
    3) Priority Line : 5- 25 working days(Only for partial countries)
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

    If you have any specific requirement regarding shipping method , please feel free to add a comment for us during the check-out. We will noted it and follow up it for you .

  • Q

    Hi, I am interested in this product. I would like to know the country origin for the shipping as it will have a big amount of tax if shipped outside of Europe. I would like to know - From where the product is shipped - If you offer DHL shipping - if you include invoice with small amount in the box Thanks

    By Constantinos Loizou Feb-25/2017 10:02:53

    A

    Hello Constantinos


    It will be shipped from China


    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
    For more details: http://www.gearbest.com/about/faq.html


    If you need invoice we can send file to your email

  • Q

    Why don't you offer "FREE SHIPPING to Germany Via Priority Line" also for Austria, the neighbouring country of Germany?

    By Peter Feb-22/2017 09:02:39

    A

    Hello Peter,

    What is the shipping cost?

    The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.

    Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.


  • Q

    Hi, I am from germany. A friend here ordered it by priority line and got it shipped from germany. So if I order, will it be shipped the same way? This is importent for customs! regards, Klaus

    By Klaus Feb-02/2017 03:02:13

    A

    Hello Klaus,

    Thank you for your inquiry.

    It is shipped from China.

    Unfortunately, Tax totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order.

    Thank you, Let me know if you need any help.

    Have a nice day!


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  • Q

    Hi. I lost the coupon code given yesterday. Can you remember me of it?

    By Thiago Aug-11/2017 07:08:05

    A

    Hello Thiago,
    We are sorry we can't offer again.

  • Q

    Hello, where can I find the SKU number (product code) for this product ? thank you

    By Bernard Jul-06/2017 07:07:00

    A

    Hello Bernard,
    This item sku is 194022501.

  • Q

    Anyone from Brazil has bough this vacuum cleaner? How much was the customs taxes (in average)? Why is the EMS so expensive, almost 150$ USD?

    By Diego Apr-28/2017 01:04:53

    A

    Hello Diego,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. The item also can be sent to Brazil.

    We provide the best price for international shipments available, even though we ship all our items from China.

    Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

    Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


    Please feel free to order it.


  • Q

    When the Robot has a default within the one year is it possible to send it back without the Battery ? because shipping with the battery is 120€and without only 60€.

    By Tifrei Apr-28/2017 01:04:29

    A

    Hello Tifrei


    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Hi, How is solved question of warranty and postwarranty repairs in Poland? Have you got any service points in my country? Is there any company shop in Poland? Regards, Andrzej

    By Andrzej Feb-09/2017 04:02:22

    A

    Hello Customer,


    We don't have the service points in your country.

    And we just do online business.

    Here is our warranty.

    http://www.gearbest.com/about/warranty-and-return.html


  • Q

    Can i buy from gearbest all the consumable filters and brushes for the vacuum?

    By Francesco Jan-27/2017 12:01:22

    A

    Hello Francesco,

    Thank you for your inquiry.

    For your reference:http://www.gearbest.com/filters-_gear/ and http://www.gearbest.com/brushes-_gear//

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Para quando este aspirador no armazém de Espanha?

    By Rui Jan-19/2017 10:01:35

    A

    Hello Customer,


    No, it is in China warehouse.

  • Q

    I would like to know which options or accesories are available for the Xiaomi Vacuum cleaner robot (filters, brushes, virtual walls, etc) as well as the links in your GearBest web

    By JJ Jan-10/2017 04:01:36

    A

    Hello JJ,
    Sorry we don't have the accesories for it now.

  • Q

    Hi I would like to know if possible to write a lover value on the shipping invoice ? let say $40 , because with DHL if the value is for example $100 i have to pay duty's and taxes $50 , so if you write the original value on the invoice I have to pay a very big amount of duty's and taxes here in Canada and that is not worth ed Thanks Laszlo

    By Laszlo Csergo Jan-01/2017 05:01:09

    A

    Hello Laszlo,
    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.