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Home > > Smart Watches

Customer Questions & AnswersAsk a question

  • All (71)
  • Product information (70)
  • Stock status (0)
  • Payment (0)
  • About shipping (1)
  • Others (0)
  • Q

    Can this watch be wirelessly charged using a Qi charger?

    By Stewart Jun-09/2017 01:06:26

    A

    Hello Stewart,


    No, the watch cannot be wirelessly charged using a Qi charger.

  • Q

    How do I adjust the time/date? The instructions don't cover very much, is there a better manual online?

    By Miranda May-06/2017 10:05:20

    A

    Hello Miranda
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Can this watch synchronized with my Windows phone ?

    By Kwstas Apr-11/2017 03:04:43

    A

    Hello Kwstas,
    Compatability: Android 4.3 / iOS 8.0 and above systems

  • Q

    è supportata la lingua italiana?

    By gianluca Mar-22/2017 06:03:35

    A

    Hello gianluca,

    APP supporting language: Simple Chinese, Traditional Chinese, Czech, German, English, Spanish, French, Italian, Portuguese, Russian, Farsi, Japanese

    It supports Italian.

  • Q

    Hello, I would like to know have this wristband alarm function?

    By Algis Mar-21/2017 01:03:08

    A

    Hello Algis,


    Bluetooth calling: Phone call reminder
    Messaging: Message reminder
    Health tracker: Heart rate monitor,Pedometer,Sedentary reminder,Sleep monitor
    Notification: Yes
    Notification type: Facebook,G-mail,Twitter,WhatsApp
    Alert type: Vibration
    Other Function: Alarm,Bluetooth

  • Q

    hello, I would like to know if it is possible to change the chinese language for incomng notifications to english thank you

    By Nikolaos Polyzos Mar-14/2017 12:03:06

    A

    Hello Nikolaos,
    You can switch the language in the “settings”, other language packs cannot be downloaded because it only supports the configured languages.

    Thanks for your inquiry.

  • Q

    Will this support Android 7.0? If not will there be an update so that it would?

    By Jecon Mar-14/2017 08:03:15

    A

    Hello Jecon,


    Thank you for your inquiry.

    I am sorry,it doesn't support Android 7.0.

  • Q

    How to change the time and date is it is not syncing properly after Bluetooth connection to my iPhone?

    By tony Mar-04/2017 09:03:07

    A

    Hello tony,


    Thanks for your inquiry.


    The time is automatically synchronized after the good connection.


    1. Please check if the phone and watch is paired well and make sure that the APP sync has been downloaded


    2. Change another phone. Some phone's compatibility is not good.


    3. If the problems still reamins, please submit YouTube videos to our support center here:

    https://support.gearbest.com/ticket/ticket/index.


    Have a nice day.

  • Q

    WHAT TIME OF BATERRY LIFE IN WORK?

    By MARCOS FREIRE Mar-02/2017 03:03:21

    A

    Hello MARCOS,

    Thank you for your inquiry.

    In normal situation, it can last 1-2 years.The exact will depend on the customer's use.

    Please feel free to contact us if further questions.Thank you for your attention.


  • Q

    Ele tem a linguagem Português ?

    By Nogueira Feb-26/2017 08:02:05

    A

    Oi Nogueira,


    Por favor note que suporta Português.

    Tenha um bom dia.


Prev 1 234 ... 8Go To: GO

  • Q

    Can this watch be wirelessly charged using a Qi charger?

    By Stewart Jun-09/2017 01:06:26

    A

    Hello Stewart,


    No, the watch cannot be wirelessly charged using a Qi charger.

  • Q

    How do I adjust the time/date? The instructions don't cover very much, is there a better manual online?

    By Miranda May-06/2017 10:05:20

    A

    Hello Miranda
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Can this watch synchronized with my Windows phone ?

    By Kwstas Apr-11/2017 03:04:43

    A

    Hello Kwstas,
    Compatability: Android 4.3 / iOS 8.0 and above systems

  • Q

    è supportata la lingua italiana?

    By gianluca Mar-22/2017 06:03:35

    A

    Hello gianluca,

    APP supporting language: Simple Chinese, Traditional Chinese, Czech, German, English, Spanish, French, Italian, Portuguese, Russian, Farsi, Japanese

    It supports Italian.

  • Q

    Hello, I would like to know have this wristband alarm function?

    By Algis Mar-21/2017 01:03:08

    A

    Hello Algis,


    Bluetooth calling: Phone call reminder
    Messaging: Message reminder
    Health tracker: Heart rate monitor,Pedometer,Sedentary reminder,Sleep monitor
    Notification: Yes
    Notification type: Facebook,G-mail,Twitter,WhatsApp
    Alert type: Vibration
    Other Function: Alarm,Bluetooth

  • Q

    hello, I would like to know if it is possible to change the chinese language for incomng notifications to english thank you

    By Nikolaos Polyzos Mar-14/2017 12:03:06

    A

    Hello Nikolaos,
    You can switch the language in the “settings”, other language packs cannot be downloaded because it only supports the configured languages.

    Thanks for your inquiry.

  • Q

    Will this support Android 7.0? If not will there be an update so that it would?

    By Jecon Mar-14/2017 08:03:15

    A

    Hello Jecon,


    Thank you for your inquiry.

    I am sorry,it doesn't support Android 7.0.

  • Q

    How to change the time and date is it is not syncing properly after Bluetooth connection to my iPhone?

    By tony Mar-04/2017 09:03:07

    A

    Hello tony,


    Thanks for your inquiry.


    The time is automatically synchronized after the good connection.


    1. Please check if the phone and watch is paired well and make sure that the APP sync has been downloaded


    2. Change another phone. Some phone's compatibility is not good.


    3. If the problems still reamins, please submit YouTube videos to our support center here:

    https://support.gearbest.com/ticket/ticket/index.


    Have a nice day.

  • Q

    WHAT TIME OF BATERRY LIFE IN WORK?

    By MARCOS FREIRE Mar-02/2017 03:03:21

    A

    Hello MARCOS,

    Thank you for your inquiry.

    In normal situation, it can last 1-2 years.The exact will depend on the customer's use.

    Please feel free to contact us if further questions.Thank you for your attention.


  • Q

    Ele tem a linguagem Português ?

    By Nogueira Feb-26/2017 08:02:05

    A

    Oi Nogueira,


    Por favor note que suporta Português.

    Tenha um bom dia.


Prev 1 234 ... 7Go To: GO

  • Q

    Hello! When can I receive the item if I pay today presale price (pre-order)? Thanks!

    By Tatjana Oct-27/2016 11:10:37

    A

    Hello Tatjana,


    Thank you for your inquiry.

    The shipping time depends on the shipping method you select,you can check the estimated time of different shipping method when you check out.