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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (99)
  • Product information (56)
  • Stock status (5)
  • Payment (3)
  • About shipping (26)
  • Others (9)
  • Q

    olá este inter funciona no brasil......

    By dilnae Sep-09/2017 08:09:14

    A

    Hello dilnae,

    It can work with below Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/1800/2100/2600MHz TDD-LTE 2300/2600MHz.


    Let me know if you need any further assistance.


  • Q

    Hi! Can this phone be shipped to india

    By Akshay Waje Aug-31/2017 04:08:55

    A

    Hello Akshay,
    Yes, we can ship the item to your country.

    You can make the order normally.


  • Q

    Hi! Can this phone be shipped to México?

    By Jorge Sánchez Aug-23/2017 02:08:47

    A

    Hello Jorge,


    Yes, this phone can be shipped to Mexico.

    Thank you for your inquiry.

  • Q

    Hello does this smartphone ship to France?

    By Oussama Aug-16/2017 05:08:15

    A

    Hello Oussama,

    It can be shipped to France.

    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, This product of the same color is not available in other warehouses, is it possible to make an exception for a delivery in France? Thank you.

    By Ronaldo Aug-11/2017 04:08:29

    A

    Hello Ronaldo,


    We regret to inform you that this item is no longer available.

    Please check out our other amazing items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html


  • Q

    Hello, I asked you if there will be stock for this Elephone S7 gold, you told me it is no longer available. What does that mean? What is the current stock? Will there be stock later for this phone?

    By Ronaldo Aug-11/2017 05:08:40

    A

    Hello Ronaldo,
    We are sorry this item out of stock, it won't in stock.

  • Q

    this phone can be use in Indonesian?signal?

    By Alief Kurniawan Aug-10/2017 06:08:39

    A

    Hello Alief,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/1800/2100/2600MHz TDD-LTE 2300/2600MHz

  • Q

    olá, gostaria de saber se GearBest vai voltar a vender este aparelho celular. "ELEPHONE S7"

    By Marcos Henrique Raposo de Oliveiraᅠ Jul-15/2017 10:07:41

    A

    Hello Marcos,
    We are sorry this item out of stock.

  • Q

    anyone knows what is SKU number?

    By rui Jul-13/2017 04:07:30

    A

    Hello rui,
    This item sku number is 199096207.

  • Q

    Brazilian portuguese?

    By Ivan Luis Seibel Jul-10/2017 02:07:19

    A

    Hello Ivan,
    This item has Portuguese language, but it doesn't has Portuguese BR.

Prev 1 234 ... 10Go To: GO

  • Q

    olá este inter funciona no brasil......

    By dilnae Sep-09/2017 08:09:14

    A

    Hello dilnae,

    It can work with below Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/1800/2100/2600MHz TDD-LTE 2300/2600MHz.


    Let me know if you need any further assistance.


  • Q

    Brazilian portuguese?

    By Ivan Luis Seibel Jul-10/2017 02:07:19

    A

    Hello Ivan,
    This item has Portuguese language, but it doesn't has Portuguese BR.

  • Q

    das it have NFC??

    By ELENI Jul-05/2017 10:07:50

    A

    Hello ELENI,
    There is no NFC.

  • Q

    made in witch country

    By mahmoud Jun-30/2017 11:06:38

    A

    Hello mahmoud,

    It is made in China.

    Please feel free to ask if you have further pre-sale questions.

  • Q

    ele possui sensor giroscópio?

    By Antônio carlos Jun-25/2017 10:06:06

    A

    Hello Antônio,
    Thanks for your inquiry.

    Yes, the item has gyroscope senor.

  • Q

    Is the NFC technologie available on this phone Thanks in advance.

    By steoh Jun-20/2017 10:06:31

    A

    Hello steoh,
    Thanks for your inquiry.


    There is no NFC



  • Q

    Hello dear seller. I'd like to know the exact rom and ram capacity of the cellphone listed above. Thanks a lot for your time.

    By Evan Wayne Jun-19/2017 05:06:17

    A

    Hello Evan,
    Thanks for your inquiry.


    RAM: 3GB RAM
    ROM: 32GB

  • Q

    Hi, is it water proof/resistant?

    By Victor Jun-19/2017 02:06:24

    A

    Hello Victor,
    Thanks for your inquiry.


    Please note that it is not waterproof

  • Q

    Does it have radio?

    By Costas Jun-11/2017 03:06:51

    A

    Hello Costas,
    Thanks for your inquiry.


    There is no radio



  • Q

    Hello, is Greek Language available on this phone?

    By Chris Michael Jun-10/2017 12:06:21

    A

    Hello Chris,


    It supports Greek Language.


Prev 1 23456Go To: GO

  • Q

    Hello, I asked you if there will be stock for this Elephone S7 gold, you told me it is no longer available. What does that mean? What is the current stock? Will there be stock later for this phone?

    By Ronaldo Aug-11/2017 05:08:40

    A

    Hello Ronaldo,
    We are sorry this item out of stock, it won't in stock.

  • Q

    olá, gostaria de saber se GearBest vai voltar a vender este aparelho celular. "ELEPHONE S7"

    By Marcos Henrique Raposo de Oliveiraᅠ Jul-15/2017 10:07:41

    A

    Hello Marcos,
    We are sorry this item out of stock.

  • Q

    Is there a product in stock? I can't pay the order because "Payment Failed, Please Try Again With Another Card.". However, i payment another order with my card yet

    By Timur May-17/2017 05:05:09

    A

    Hello Timur,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx


    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.


    If you would like to pay by wire transfer or Western Union, please contact us for further details.


  • Q

    Vocês iram prolongar a promoção pois a muitas pessoas da minha cidade no brasil interessados por favor prolongue esse desconto para nos

    By Eliézer Almeida Apr-26/2017 02:04:12

    A

    Hello Eliézer,

    We always negotiate the best quality at the lowest price.

    Our products are made in China.


  • Q

    Elephone S7 4G Phablet - 4GB RAM + 64GB ROM BLUE 199096205 Android 6.0 Helio X20 Deca Core 2.0GHz FHD Screen 13.0MP + 5.0MP Cameras Fingerprint Sensor Compass Do you have 1 point inventory? How long does it take to ship?

    By buntetsu Apr-11/2017 10:04:56

    A

    Hello buntetsu,


    Thank you for your inquiry.

    Yes,it's in stock now,please feel free to order it.

    We have many different shipping methods,the shipping time/price depends on the shipping method you select,you can check the estimated time and price of different shipping method when you check out. Just like this: http://prntscr.com/dmqz67


  • Q

    Hello, I am Chambulikasi Bariki from Tanzania, United Republic. Can I pay through Western Union money transfer? And what mode of shipping do you apply? Thank you Chambu

    By chambu Jun-16/2017 12:06:00

    A

    Hello chambu,

    Yes you can pay us by Western Union.

    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    olá vc pode colocar na nota um valor abaixo de 50us pra min ão ser multado ?

    By carlos May-26/2017 04:05:40

    A

    Hello, carlos

    Thank you for the inquiry.

    Sorry, due to customs rules, we can not declare a lower value on the invoice.

    Please feel free to contact us if you have additional questions.

  • Q

    Hi. Can be sent "as gift" with zero value on the invoice and the other documents? It' important for me do not show any price in papers.

    By dobraieojic May-18/2017 04:05:25

    A

    Hello dobraieojic,

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hi! Can this phone be shipped to india

    By Akshay Waje Aug-31/2017 04:08:55

    A

    Hello Akshay,
    Yes, we can ship the item to your country.

    You can make the order normally.


  • Q

    Hi! Can this phone be shipped to México?

    By Jorge Sánchez Aug-23/2017 02:08:47

    A

    Hello Jorge,


    Yes, this phone can be shipped to Mexico.

    Thank you for your inquiry.

  • Q

    Hello does this smartphone ship to France?

    By Oussama Aug-16/2017 05:08:15

    A

    Hello Oussama,

    It can be shipped to France.

    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, This product of the same color is not available in other warehouses, is it possible to make an exception for a delivery in France? Thank you.

    By Ronaldo Aug-11/2017 04:08:29

    A

    Hello Ronaldo,


    We regret to inform you that this item is no longer available.

    Please check out our other amazing items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html


  • Q

    hi this item can ship p to tunisia ?

    By bilel Jun-27/2017 02:06:26

    A

    Hello bilel,


    Yes, this item can be shipped to Tunisia.

    Thank you for your inquiry.

  • Q

    PARA O BRASIL EM QUANTO TEMPO CHEGARIA DESCOBRI O SITE HOJE 05-06 2017 E TENHO O ANIVERSARIO DA MINHA ESPOSA 23-06-2017 E GOSTARIA DE DAR UM DESTES DE PRESENTE PARA ELA

    By FABIO Jun-05/2017 08:06:31

    A

    Hello FABIO,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello. If i buy this product in Spain warehouse will i have problems in costumes? Sending to Portugal by "flat rate shipping" (2,95€). Or the product goes from Spanish warehouse directly? Thanks

    By Hugo Rosete Jun-02/2017 10:06:35

    A

    Hello Hugo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    If I choose the "EU"- warehouse do I still need to pay custom fee? Cause the price is higher as if I order from HK-2.

    By Alessandra May-10/2017 08:05:27

    A

    Hello Alessandra,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    I made the payment of the docket of this product today (08-05) at around 10:00 How long does it take for confirmation of payment and dispatch to my country (Brazil) ?

    By Matheus Cherve May-08/2017 04:05:51

    A

    Hello Matheus,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    How many days does it take to get here in Brazil, and what is the cost of hdl emigrating to Brazil?

    By Geraldo xavier timoteo May-06/2017 10:05:38

    A

    Hello Geraldo,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Prev 1 23Go To: GO

  • Q

    this phone can be use in Indonesian?signal?

    By Alief Kurniawan Aug-10/2017 06:08:39

    A

    Hello Alief,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/1800/2100/2600MHz TDD-LTE 2300/2600MHz

  • Q

    anyone knows what is SKU number?

    By rui Jul-13/2017 04:07:30

    A

    Hello rui,
    This item sku number is 199096207.

  • Q

    Hello my name is Willis Fernandes Ribeiro I am from Carmo do Cajuru Minas Gerais (Brazil) I have a page on facebook and youtube, but I am more focused on facebook that is an illustrious dissemination tool like communication that contains more than 800 friends and several groups that I mainly participate in electronics and cell phones. And I really like technology, mainly cell phones and electronics in general. I was very interested in your company and would like to know how it works with youtubers and blogs. Https://www.facebook.com/willisf936.My contact fernandesf935@gmail.com .From already thank !!!!Hello my name is Willis Fernandes Ribeiro I am from Carmo do Cajuru Minas Gerais (Brazil) I have a page on facebook and youtube, but I am more focused on facebook that is an illustrious dissemination tool like communication that contains more than 800 friends and several groups that I mainly participate in electronics and cell phones. And I really like technology, mainly cell phones and electronics in general. I was very interested in your company and would like to know how it works with youtubers and blogs. Https://www.facebook.com/willisf936.My contact fernandesf935@gmail.com .From already thank !!!!

    By Willis May-28/2017 05:05:40

    A

    Hello Willis,


    Please kindly contact our Youtube team via email here: youtube@gearbest.com.

    Please kindly contact our Facebook team via email here: facebook@gearbest.com.

    Please kindly contact our blog team via email here: blog@gearbest.com.


  • Q

    Please, can you send this leather case together with the device?

    By claudemir May-21/2017 06:05:13

    A

    Hello claudemir,


    Package Contents:

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    Back Case : 1
    English Manual : 1
    SIM Needle: 1


  • Q

    Can you send me an invoice with a sale value under 150 $ to avoid to pay taxes ?

    By Mircea May-12/2017 08:05:04

    A

    Hello Mircea,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    hi,im sergio from mexico, With this cell phone works the 4g lte network in my country?

    By sergio ramon franco reyes May-11/2017 08:05:39

    A

    Hello sergio,


    The item can work in the following networks:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/1800/2100/2600MHz TDD-LTE 2300/2600MHz

    Please check your local networks.


  • Q

    olá,qual o nome de sua empresa?

    By Evandro May-09/2017 03:05:18

    A

    Hello Evandro,

    Please note that we are Gearbest

  • Q

    is any tax to pay at the Custom office?

    By davide Apr-26/2017 09:04:57

    A

    Hello davide,

    According to our website's policy import taxes are solely customer's responsibility.
    Please check this link http://www.gearbest.com/about/faq.html.


    For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


  • Q

    Olá sobre parar na alfandega se mandar vir pelo armazém EU para Portugal para na alfandega? Obrigado

    By Sérgio Fernandes Mar-12/2017 03:03:52

    A

    Hello Sérgio,

    What is the shipping cost?

    The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.

    Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.


    What is the shipping cost?

    The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.

    Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.


    Taxes may apply for imported goods/services and is regulated by the country law. GearBest is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.