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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (98)
  • Product information (74)
  • Stock status (14)
  • Payment (1)
  • About shipping (7)
  • Others (2)
  • Q

    Can the international version be changed to the global version with the official MIUI ROM without problems?

    By JackMetal Oct-16/2017 01:10:01

    A

    Hello JackMetal,

    Sorry the international version can not be changed to the global version with the official MIUI ROM.


    Let me know if you need any further assistance.


  • Q

    4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B13 / B17 / B18 / B19 / B20 / B25 / B26 / B28 / B29 / B30 TDD/TD-LTE: TD-LTE B38/B39/B40/41 its correct the information?

    By gerardo amitavha Oct-16/2017 12:10:46

    A

    Hello gerardo,

    Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA BC0 / B1 / B10 / B15
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B13 / B17 / B18 / B19 / B20 / B25 / B26 / B28 / B29 / B30
    TDD/TD-LTE: TD-LTE B38/B39/B40/41.


    Let me know if you need any further assistance.


  • Q

    I am interesteded in buying this phone. I have two questions: 1) Will it work in Greece? 2) I will order via the EUexpress priority line option. Will it be packed in a way that it is totally protected from getting damaged?

    By Στέλιος Τσουκαλάς Oct-16/2017 08:10:37

    A

    Hello Στέλιος,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA: BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7
    TDD/TD-LTE: TD-LTE B38/B39/B40/41


    We can ship your package via express line, we will pack it well.

  • Q

    Hello! It is not quite sure to me if this Xiaomi Mi Note 2 support B20 band? It is a global version or not? Waiting for your response. regards, Csaba

    By Csaba Oct-10/2017 04:10:13

    A

    Hello Csaba,
    Thank you for your inquiry.

    It does not support B20 and it is the international version.

    Let me know if you need any help.

  • Q

    Hi, May I ask what is shop rom (international rom)? Is it an official rom from xiaomi? What difference are there between shop and global rom? Thanks. Yan

    By Yan Oct-09/2017 10:10:59

    A

    Hello International,

    It is international Version.

    Yes, it is an official rom from xiaomi.

    The main differences are that the chip and ROM different, and the system software and brush-language are different.

  • Q

    Dear, Question about : HK WAREHOUSE 4GB RAM 64GB ROM BLACK Is this also an International version ? To be used in Belgium/Europe ? Or do I need a 'Global'version ? What is the difference? ( my Xiaomi Redmi Note 3 is broken, so I need a new phone ... maybe the Xiaomi Note 2 with GOOD specs) Waiting for your answer, best regards , Phil from Belgium a good Gearbest customer

    By Phil Maes Oct-09/2017 03:10:12

    A

    Hello Phil,
    Thank you for your inquiry.

    It is internationl version which works in Belgium/Europe.

    And the global version is the factory version.

    Let me know if you need any help.

  • Q

    Xiaomi Note 2 - international version HK WAREHOUSE 4GB RAM 64GB ROM includes official global rom, spanish lenguage and google play store installed? Thanks

    By manuel Oct-09/2017 03:10:23

    A

    Hello manuel,
    Thank you for your inquiry.

    It is international rom.

    And it supports Spanish and has google play store installed.

    Let me know if you need any help.

  • Q

    Xiaomi Mi Note 2 4G Phablet International Version - HK WAREHOUSE 4GB RAM 64GB ROM support band 900,1800

    By In Oct-08/2017 10:10:32

    A

    Hello In,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA: BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7
    TDD/TD-LTE: TD-LTE B38/B39/B40/41

  • Q

    Good evening, I wonder if the fingerprint sensor of the device works with the screen off or just with it on? and would the band have the band B7 4G Brazil?

    By Demarchi Oct-07/2017 07:10:22

    A

    Hello Demarchi,

    The fingerprint sensor works with the screen on.


    4G: FDD-LTE B1/B3/B5/B7
    TDD/TD-LTE: TD-LTE B38/B39/B40/41

    Yes, it supports B7.

  • Q

    Xiaomi Mi Note 2 4G Phablet International Version - HK WAREHOUSE 4GB RAM 64GB ROM BLACK... Is this work in inida????

    By Ravi Prasad Oct-07/2017 01:10:22

    A

    Hello Ravi,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA: BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7
    TDD/TD-LTE: TD-LTE B38/B39/B40/41

Prev 1 234 ... 10Go To: GO

  • Q

    Can the international version be changed to the global version with the official MIUI ROM without problems?

    By JackMetal Oct-16/2017 01:10:01

    A

    Hello JackMetal,

    Sorry the international version can not be changed to the global version with the official MIUI ROM.


    Let me know if you need any further assistance.


  • Q

    4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B13 / B17 / B18 / B19 / B20 / B25 / B26 / B28 / B29 / B30 TDD/TD-LTE: TD-LTE B38/B39/B40/41 its correct the information?

    By gerardo amitavha Oct-16/2017 12:10:46

    A

    Hello gerardo,

    Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA BC0 / B1 / B10 / B15
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B13 / B17 / B18 / B19 / B20 / B25 / B26 / B28 / B29 / B30
    TDD/TD-LTE: TD-LTE B38/B39/B40/41.


    Let me know if you need any further assistance.


  • Q

    Hello! It is not quite sure to me if this Xiaomi Mi Note 2 support B20 band? It is a global version or not? Waiting for your response. regards, Csaba

    By Csaba Oct-10/2017 04:10:13

    A

    Hello Csaba,
    Thank you for your inquiry.

    It does not support B20 and it is the international version.

    Let me know if you need any help.

  • Q

    Hi, May I ask what is shop rom (international rom)? Is it an official rom from xiaomi? What difference are there between shop and global rom? Thanks. Yan

    By Yan Oct-09/2017 10:10:59

    A

    Hello International,

    It is international Version.

    Yes, it is an official rom from xiaomi.

    The main differences are that the chip and ROM different, and the system software and brush-language are different.

  • Q

    Dear, Question about : HK WAREHOUSE 4GB RAM 64GB ROM BLACK Is this also an International version ? To be used in Belgium/Europe ? Or do I need a 'Global'version ? What is the difference? ( my Xiaomi Redmi Note 3 is broken, so I need a new phone ... maybe the Xiaomi Note 2 with GOOD specs) Waiting for your answer, best regards , Phil from Belgium a good Gearbest customer

    By Phil Maes Oct-09/2017 03:10:12

    A

    Hello Phil,
    Thank you for your inquiry.

    It is internationl version which works in Belgium/Europe.

    And the global version is the factory version.

    Let me know if you need any help.

  • Q

    Xiaomi Note 2 - international version HK WAREHOUSE 4GB RAM 64GB ROM includes official global rom, spanish lenguage and google play store installed? Thanks

    By manuel Oct-09/2017 03:10:23

    A

    Hello manuel,
    Thank you for your inquiry.

    It is international rom.

    And it supports Spanish and has google play store installed.

    Let me know if you need any help.

  • Q

    Xiaomi Mi Note 2 4G Phablet International Version - HK WAREHOUSE 4GB RAM 64GB ROM support band 900,1800

    By In Oct-08/2017 10:10:32

    A

    Hello In,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA: BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7
    TDD/TD-LTE: TD-LTE B38/B39/B40/41

  • Q

    Good evening, I wonder if the fingerprint sensor of the device works with the screen off or just with it on? and would the band have the band B7 4G Brazil?

    By Demarchi Oct-07/2017 07:10:22

    A

    Hello Demarchi,

    The fingerprint sensor works with the screen on.


    4G: FDD-LTE B1/B3/B5/B7
    TDD/TD-LTE: TD-LTE B38/B39/B40/41

    Yes, it supports B7.

  • Q

    Xiaomi Mi Note 2 4G Phablet International Version - HK WAREHOUSE 4GB RAM 64GB ROM BLACK... Is this work in inida????

    By Ravi Prasad Oct-07/2017 01:10:22

    A

    Hello Ravi,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA: BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7
    TDD/TD-LTE: TD-LTE B38/B39/B40/41

  • Q

    hk warehouse 4gb 64gb rom includes global rom?

    By HELENA Oct-07/2017 12:10:45

    A

    Hello HELENA,
    We are sorry not, it's international ROM.

Prev 1 234 ... 8Go To: GO

  • Q

    What about availability of HK WAREHOUSE 4GB RAM 64GB ROM BLACK? Thanks

    By Kilic Oct-06/2017 04:10:03

    A

    Hello Kilic,
    In stock now.

  • Q

    What about availability of HK WAREHOUSE 4GB RAM 64GB ROM BLACK? Thanks

    By Tarkhan Oct-05/2017 08:10:07

    A

    Hello Tarkhan,
    We have stock, please feel free to order it.
    Best Regards

  • Q

    Hello . Will the Global Versions be available in EU warehouses?

    By Lubomír Oct-04/2017 06:10:20

    A

    Hello Lubomír,
    We are sorry we don't have this plan yet.

  • Q

    hi... when this phone in stock again??

    By fad Sep-28/2017 02:09:17

    A

    Hello fad,
    We except ship between Oct 1 - Oct 13.

  • Q

    HK , 4GB Y 64 GB IS IN STOCK, AND IN how many days do the shipment?

    By De Los Santos Sep-26/2017 12:09:59

    A

    Hello De,


    We are sorry this item not in stock now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    HK WAREHOUSE 4GB RAM 64GB ROM in stock?

    By Diego Sep-25/2017 02:09:29

    A

    Hello Diego,
    We are sorry not in stock now, we except ship between Sep 28 - Oct 10.

  • Q

    Hi, I bought the product last Tuesday, when shipping will start?

    By Paulo Sep-25/2017 07:09:02

    A

    Hello Paulo,
    We are sorry this item not in stock now, we except ship between Sep 28 - Oct 10.

  • Q

    Hello, I wonder if the product with the specification HK WAREHOUSE 4GB RAM 64GB ROM have in stock?

    By Matheus Sep-20/2017 07:09:21

    A

    Hello Matheus,
    We are sorry not in stock now, we except ship this item between Sep 23 - Oct 5.

  • Q

    when will the global version 128 en 6 GB be in stock again?

    By Sara Sep-04/2017 02:09:41

    A

    Hello Sara,
    We are sorry this item is out of stock.

  • Q

    When will you have Global version stock?

    By Dário Aug-31/2017 09:08:22

    A

    Hello Dário,
    We are sorry this item is out of stock.

Prev 1 2Go To: GO

  • Q

    What about customs tax for Ukraine?

    By Serj Oct-01/2017 10:10:34

    A

    Hello Serj,
    We are sorry that we are unable to predict or avoid the cuntoms tax.

    If you want to know detailed information, you can contact the local post office to check detailed information.

  • Q

    I am interesteded in buying this phone. I have two questions: 1) Will it work in Greece? 2) I will order via the EUexpress priority line option. Will it be packed in a way that it is totally protected from getting damaged?

    By Στέλιος Τσουκαλάς Oct-16/2017 08:10:37

    A

    Hello Στέλιος,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA: BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7
    TDD/TD-LTE: TD-LTE B38/B39/B40/41


    We can ship your package via express line, we will pack it well.

  • Q

    How many time take to shipping before payment¿?

    By David Oct-03/2017 10:10:58

    A

    Hello David,


    We except ship your package via between Oct 7 - Oct 19.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Item wa sin stock when I ordered on sept 22, and still not shipped. When Can I expect shippemeent?.

    By Josselin Oct-02/2017 09:10:00

    A

    Hello Josselin,
    We are sorry this item not in stock now, we except ship this item between Oct 10 - Oct 23.

  • Q

    Can you ship with Italy priority Line ? Destination country is Italy. I think with Italy priority line I don't pay custom taxes ? Right ? Thanks

    By Fabio Ruggeri Jul-16/2017 04:07:37

    A

    Hello Fabio,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    ola esse celular esta aqui no brasil?

    By pablo ricardo Jun-21/2017 10:06:59

    A

    Hello pablo,
    This item can ship to Brazil.

  • Q

    Hola,hacen envios hacia Argentina?

    By Leandro May-29/2017 11:05:44

    A

    Hello Leandro,
    Thank you for your inquiry.

    We ship to all of the world and offer the door-to-door delivery.

    Let me know if you need any help.

  • Q

    I'm liable to pay taxes in Portugal ? If you buy HK WAREHOUSE what option should I choose when shipping?

    By Eduardo May-21/2017 05:05:57

    A

    Hello Eduardo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Cpu 821 or 820

    By Pit Sep-29/2017 07:09:15

    A

    Hello Pit,


    It is Snapdragon 821.


    Let me know if you need any further assistance.


  • Q

    Hello .. What is the difference between HK WAREHOUSE 6GB RAM + 128GB ROM and GLOBAL VERSION 6GB RAM 128GB ?ROM

    By Filipe Silva Jun-23/2017 03:06:46

    A

    Hello, Filipe

    Thank you for the inquiry.

    The global version product support OTA function.

    The HK WAREHOUSE version does not support OTA.

    Please feel free to contact us if you have additional questions.