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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (98)
  • Product information (72)
  • Stock status (13)
  • Payment (1)
  • About shipping (9)
  • Others (3)
  • Q

    is ther a case or cover for this phone Xiaomi Mi Note 2 4G Phablet

    By Sweeney Oct-22/2017 05:10:57

    A

    Hello Sweeney,
    You can check https://www.gearbest.com/case-for-Xiaomi-Mi-Note-2-_gear/

  • Q

    he version of this phone is the international one, that is to say around the world? that is to say it can work for mexico"

    By Carlos A. Camarillo C. Oct-20/2017 08:10:34

    A

    Hello Carlos,


    It can work with below Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA: BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7
    TDD/TD-LTE: TD-LTE B38/B39/B40/41.


    Let me know if you need any further assistance.


  • Q

    Hello, For france (4G), this phone is compatible with band 700mhz, 800mhz, 1800mhz, 2100mhz and 2600mhz ? Thank's

    By guilyuk Oct-20/2017 02:10:02

    A

    Hello guilyuk,


    It can work with below Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA: BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7
    TDD/TD-LTE: TD-LTE B38/B39/B40/41.


    Let me know if you need any further assistance.


  • Q

    Hello! The international version will support the Russian language? What firmware is installed in the international version? What is the difference between an international version and a global version? or is it the same thing?)

    By artem Oct-19/2017 08:10:59

    A

    Hello artem,


    Yes, it can support Russian language.

    It is international version.

    The global version have original offical ROM.

    Let me know if you need any further assistance.


  • Q

    HI, I already make an ordor on 16/10, when the product will be shiped? I broke my actual cell phone and I got some urgency to get this one Best regards

    By Frederico Oct-18/2017 06:10:08

    A

    Hello Frederico,
    We except ship this item between Oct 21 - Nov 2.

  • Q

    есть ли данный телефон в наличии на складе?

    By елена Oct-17/2017 02:10:03

    A

    Hello елена,
    Yes, this item in stock now.

  • Q

    Can the international version be changed with the italian MIUI ROM without problems?

    By N3m3s1 Oct-17/2017 10:10:03

    A

    Hello N3m3s1,
    For the item, please note that it can support Italian.

    But please note that the stated ROM amount shows the maximum available ROM with nothing installed. However, the Android/Windows OS and pre-installed software from the manufacturer will occupy some of this ROM. The available ROM on the device will therefore be slightly less than the ROM listed.

  • Q

    Please, If I buy today do you know when will arrive in Dresden, Germany (ZIP code 01099)?

    By Paula Oct-17/2017 08:10:31

    A

    Hello Paula,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Please, if I buy today you know when will arrive in Dresden, Germany?

    By Paula Oct-17/2017 08:10:40

    A

    Hello Paula,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    how do I ask for a stated value of 100 US dollars and no identification on the packaging. Thanks

    By Phill Green Oct-17/2017 08:10:46

    A

    Hello Phill,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


Prev 1 234 ... 10Go To: GO

  • Q

    he version of this phone is the international one, that is to say around the world? that is to say it can work for mexico"

    By Carlos A. Camarillo C. Oct-20/2017 08:10:34

    A

    Hello Carlos,


    It can work with below Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA: BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7
    TDD/TD-LTE: TD-LTE B38/B39/B40/41.


    Let me know if you need any further assistance.


  • Q

    Hello, For france (4G), this phone is compatible with band 700mhz, 800mhz, 1800mhz, 2100mhz and 2600mhz ? Thank's

    By guilyuk Oct-20/2017 02:10:02

    A

    Hello guilyuk,


    It can work with below Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA: BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7
    TDD/TD-LTE: TD-LTE B38/B39/B40/41.


    Let me know if you need any further assistance.


  • Q

    Hello! The international version will support the Russian language? What firmware is installed in the international version? What is the difference between an international version and a global version? or is it the same thing?)

    By artem Oct-19/2017 08:10:59

    A

    Hello artem,


    Yes, it can support Russian language.

    It is international version.

    The global version have original offical ROM.

    Let me know if you need any further assistance.


  • Q

    Can the international version be changed with the italian MIUI ROM without problems?

    By N3m3s1 Oct-17/2017 10:10:03

    A

    Hello N3m3s1,
    For the item, please note that it can support Italian.

    But please note that the stated ROM amount shows the maximum available ROM with nothing installed. However, the Android/Windows OS and pre-installed software from the manufacturer will occupy some of this ROM. The available ROM on the device will therefore be slightly less than the ROM listed.

  • Q

    Can the international version be changed to the global version with the official MIUI ROM without problems?

    By JackMetal Oct-16/2017 01:10:01

    A

    Hello JackMetal,

    Sorry the international version can not be changed to the global version with the official MIUI ROM.


    Let me know if you need any further assistance.


  • Q

    4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B13 / B17 / B18 / B19 / B20 / B25 / B26 / B28 / B29 / B30 TDD/TD-LTE: TD-LTE B38/B39/B40/41 its correct the information?

    By gerardo amitavha Oct-16/2017 12:10:46

    A

    Hello gerardo,

    Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA BC0 / B1 / B10 / B15
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B13 / B17 / B18 / B19 / B20 / B25 / B26 / B28 / B29 / B30
    TDD/TD-LTE: TD-LTE B38/B39/B40/41.


    Let me know if you need any further assistance.


  • Q

    Hello! It is not quite sure to me if this Xiaomi Mi Note 2 support B20 band? It is a global version or not? Waiting for your response. regards, Csaba

    By Csaba Oct-10/2017 04:10:13

    A

    Hello Csaba,
    Thank you for your inquiry.

    It does not support B20 and it is the international version.

    Let me know if you need any help.

  • Q

    Hi, May I ask what is shop rom (international rom)? Is it an official rom from xiaomi? What difference are there between shop and global rom? Thanks. Yan

    By Yan Oct-09/2017 10:10:59

    A

    Hello International,

    It is international Version.

    Yes, it is an official rom from xiaomi.

    The main differences are that the chip and ROM different, and the system software and brush-language are different.

  • Q

    Dear, Question about : HK WAREHOUSE 4GB RAM 64GB ROM BLACK Is this also an International version ? To be used in Belgium/Europe ? Or do I need a 'Global'version ? What is the difference? ( my Xiaomi Redmi Note 3 is broken, so I need a new phone ... maybe the Xiaomi Note 2 with GOOD specs) Waiting for your answer, best regards , Phil from Belgium a good Gearbest customer

    By Phil Maes Oct-09/2017 03:10:12

    A

    Hello Phil,
    Thank you for your inquiry.

    It is internationl version which works in Belgium/Europe.

    And the global version is the factory version.

    Let me know if you need any help.

  • Q

    Xiaomi Note 2 - international version HK WAREHOUSE 4GB RAM 64GB ROM includes official global rom, spanish lenguage and google play store installed? Thanks

    By manuel Oct-09/2017 03:10:23

    A

    Hello manuel,
    Thank you for your inquiry.

    It is international rom.

    And it supports Spanish and has google play store installed.

    Let me know if you need any help.

Prev 1 234 ... 8Go To: GO

  • Q

    есть ли данный телефон в наличии на складе?

    By елена Oct-17/2017 02:10:03

    A

    Hello елена,
    Yes, this item in stock now.

  • Q

    What about availability of HK WAREHOUSE 4GB RAM 64GB ROM BLACK? Thanks

    By Kilic Oct-06/2017 04:10:03

    A

    Hello Kilic,
    In stock now.

  • Q

    What about availability of HK WAREHOUSE 4GB RAM 64GB ROM BLACK? Thanks

    By Tarkhan Oct-05/2017 08:10:07

    A

    Hello Tarkhan,
    We have stock, please feel free to order it.
    Best Regards

  • Q

    Hello . Will the Global Versions be available in EU warehouses?

    By Lubomír Oct-04/2017 06:10:20

    A

    Hello Lubomír,
    We are sorry we don't have this plan yet.

  • Q

    hi... when this phone in stock again??

    By fad Sep-28/2017 02:09:17

    A

    Hello fad,
    We except ship between Oct 1 - Oct 13.

  • Q

    HK , 4GB Y 64 GB IS IN STOCK, AND IN how many days do the shipment?

    By De Los Santos Sep-26/2017 12:09:59

    A

    Hello De,


    We are sorry this item not in stock now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    HK WAREHOUSE 4GB RAM 64GB ROM in stock?

    By Diego Sep-25/2017 02:09:29

    A

    Hello Diego,
    We are sorry not in stock now, we except ship between Sep 28 - Oct 10.

  • Q

    Hi, I bought the product last Tuesday, when shipping will start?

    By Paulo Sep-25/2017 07:09:02

    A

    Hello Paulo,
    We are sorry this item not in stock now, we except ship between Sep 28 - Oct 10.

  • Q

    Hello, I wonder if the product with the specification HK WAREHOUSE 4GB RAM 64GB ROM have in stock?

    By Matheus Sep-20/2017 07:09:21

    A

    Hello Matheus,
    We are sorry not in stock now, we except ship this item between Sep 23 - Oct 5.

  • Q

    when will the global version 128 en 6 GB be in stock again?

    By Sara Sep-04/2017 02:09:41

    A

    Hello Sara,
    We are sorry this item is out of stock.

Prev 1 2Go To: GO

  • Q

    What about customs tax for Ukraine?

    By Serj Oct-01/2017 10:10:34

    A

    Hello Serj,
    We are sorry that we are unable to predict or avoid the cuntoms tax.

    If you want to know detailed information, you can contact the local post office to check detailed information.

  • Q

    HI, I already make an ordor on 16/10, when the product will be shiped? I broke my actual cell phone and I got some urgency to get this one Best regards

    By Frederico Oct-18/2017 06:10:08

    A

    Hello Frederico,
    We except ship this item between Oct 21 - Nov 2.

  • Q

    Please, If I buy today do you know when will arrive in Dresden, Germany (ZIP code 01099)?

    By Paula Oct-17/2017 08:10:31

    A

    Hello Paula,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Please, if I buy today you know when will arrive in Dresden, Germany?

    By Paula Oct-17/2017 08:10:40

    A

    Hello Paula,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    how do I ask for a stated value of 100 US dollars and no identification on the packaging. Thanks

    By Phill Green Oct-17/2017 08:10:46

    A

    Hello Phill,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    I am interesteded in buying this phone. I have two questions: 1) Will it work in Greece? 2) I will order via the EUexpress priority line option. Will it be packed in a way that it is totally protected from getting damaged?

    By Στέλιος Τσουκαλάς Oct-16/2017 08:10:37

    A

    Hello Στέλιος,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TDD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA: BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7
    TDD/TD-LTE: TD-LTE B38/B39/B40/41


    We can ship your package via express line, we will pack it well.

  • Q

    How many time take to shipping before payment¿?

    By David Oct-03/2017 10:10:58

    A

    Hello David,


    We except ship your package via between Oct 7 - Oct 19.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Item wa sin stock when I ordered on sept 22, and still not shipped. When Can I expect shippemeent?.

    By Josselin Oct-02/2017 09:10:00

    A

    Hello Josselin,
    We are sorry this item not in stock now, we except ship this item between Oct 10 - Oct 23.

  • Q

    Can you ship with Italy priority Line ? Destination country is Italy. I think with Italy priority line I don't pay custom taxes ? Right ? Thanks

    By Fabio Ruggeri Jul-16/2017 04:07:37

    A

    Hello Fabio,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    ola esse celular esta aqui no brasil?

    By pablo ricardo Jun-21/2017 10:06:59

    A

    Hello pablo,
    This item can ship to Brazil.

  • Q

    is ther a case or cover for this phone Xiaomi Mi Note 2 4G Phablet

    By Sweeney Oct-22/2017 05:10:57

    A

    Hello Sweeney,
    You can check https://www.gearbest.com/case-for-Xiaomi-Mi-Note-2-_gear/

  • Q

    Cpu 821 or 820

    By Pit Sep-29/2017 07:09:15

    A

    Hello Pit,


    It is Snapdragon 821.


    Let me know if you need any further assistance.


  • Q

    Hello .. What is the difference between HK WAREHOUSE 6GB RAM + 128GB ROM and GLOBAL VERSION 6GB RAM 128GB ?ROM

    By Filipe Silva Jun-23/2017 03:06:46

    A

    Hello, Filipe

    Thank you for the inquiry.

    The global version product support OTA function.

    The HK WAREHOUSE version does not support OTA.

    Please feel free to contact us if you have additional questions.