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Home > > Tablet PCs

Customer Questions & AnswersAsk a question

  • All (38)
  • Product information (28)
  • Stock status (1)
  • Payment (1)
  • About shipping (3)
  • Others (5)
  • Q

    When it wiill be avaible on eu stock?

    By michel Sep-05/2017 06:09:39

    A

    Hello michel,
    We are sorry we don't have this plan yet.

  • Q

    Hey, Is it possible to get the tablet with a german keyboard ?

    By Sebastian Aug-03/2017 03:08:28

    A

    Hello Sebastian,
    The stylus and keyboard in the pictures are not included.

  • Q

    Hallo, is it posible to get a Hi13 with Dual OS (Win 10 and Android) Tks Peter Becker

    By Peter Becker Jul-09/2017 01:07:40

    A

    Hello Peter,


    Currently there is no dual OS version for this model.

    Thank you for your inquiry.

  • Q

    Why do not you send it to Brazil? I want to buy :(

    By Igor Jun-16/2017 07:06:34

    A

    Hello Igor,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Battery Capacity(mAh): 7.4V / 5000mAh. In the video and many reviews online said 10.000 mAh but here it is described 5000 mAh. Which is correct?

    By Chris Jun-09/2017 12:06:22

    A

    Hello Chris,
    Thanks for your inquiry.


    Please note that it is 5000mAh

  • Q

    box pack built in keyboard and styles pen ?

    By sanny Jun-09/2017 11:06:06

    A

    Hello sanny,
    Thanks for your inquiry.

    Note: The stylus and keyboard in the pictures are not included.

  • Q

    hi, does this product provide plug for New Zealand? I haven't seen any option for NZ plug.

    By Lei Jun-03/2017 05:06:31

    A

    Hello Lei,

    Thanks for your inquiry.

    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    It says it comes with an EU PLUG, can I have the plug in UK PLUG as I live in Malaysia and we use the UK PLUG type. Thanks

    By Warren Wong Jun-01/2017 10:06:03

    A

    Hello Warren,

    Thanks for your inquiry.

    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Does it incluide dual OS like android+windows 10?

    By JUAN CARLOS GONZALEZ MORALES May-31/2017 07:05:09

    A

    Hello JUAN,

    The item with OS: Windows 10.

    It doesn't have the system as you asked.

  • Q

    Hello, i wonder how much is for the shipment to Mexico (Queretaro,Mexico),¿ what kind of warranty does the equipment have? How much is for the pen and keyboard as aditional but incluiding them in the shipment to receive all together. Best regards.

    By JUAN CARLOS GONZALEZ MORALES May-31/2017 06:05:26

    A

    Hello JUAN,
    Thanks for your inquiry.

    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


Prev 1 234Go To: GO

  • Q

    Hey, Is it possible to get the tablet with a german keyboard ?

    By Sebastian Aug-03/2017 03:08:28

    A

    Hello Sebastian,
    The stylus and keyboard in the pictures are not included.

  • Q

    Hallo, is it posible to get a Hi13 with Dual OS (Win 10 and Android) Tks Peter Becker

    By Peter Becker Jul-09/2017 01:07:40

    A

    Hello Peter,


    Currently there is no dual OS version for this model.

    Thank you for your inquiry.

  • Q

    Why do not you send it to Brazil? I want to buy :(

    By Igor Jun-16/2017 07:06:34

    A

    Hello Igor,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Battery Capacity(mAh): 7.4V / 5000mAh. In the video and many reviews online said 10.000 mAh but here it is described 5000 mAh. Which is correct?

    By Chris Jun-09/2017 12:06:22

    A

    Hello Chris,
    Thanks for your inquiry.


    Please note that it is 5000mAh

  • Q

    box pack built in keyboard and styles pen ?

    By sanny Jun-09/2017 11:06:06

    A

    Hello sanny,
    Thanks for your inquiry.

    Note: The stylus and keyboard in the pictures are not included.

  • Q

    hi, does this product provide plug for New Zealand? I haven't seen any option for NZ plug.

    By Lei Jun-03/2017 05:06:31

    A

    Hello Lei,

    Thanks for your inquiry.

    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    It says it comes with an EU PLUG, can I have the plug in UK PLUG as I live in Malaysia and we use the UK PLUG type. Thanks

    By Warren Wong Jun-01/2017 10:06:03

    A

    Hello Warren,

    Thanks for your inquiry.

    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Does it incluide dual OS like android+windows 10?

    By JUAN CARLOS GONZALEZ MORALES May-31/2017 07:05:09

    A

    Hello JUAN,

    The item with OS: Windows 10.

    It doesn't have the system as you asked.

  • Q

    Hello, i wonder how much is for the shipment to Mexico (Queretaro,Mexico),¿ what kind of warranty does the equipment have? How much is for the pen and keyboard as aditional but incluiding them in the shipment to receive all together. Best regards.

    By JUAN CARLOS GONZALEZ MORALES May-31/2017 06:05:26

    A

    Hello JUAN,
    Thanks for your inquiry.

    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


  • Q

    Hello The keyboard isn't included?

    By Emanuel Cardoso May-28/2017 03:05:22

    A

    Hello Emanuel,


    The keyboard should not be included.

    Note: The stylus and keyboard in the pictures are not included.

Prev 1 23Go To: GO

  • Q

    When it wiill be avaible on eu stock?

    By michel Sep-05/2017 06:09:39

    A

    Hello michel,
    We are sorry we don't have this plan yet.

  • Q

    How much is this product the email says $338.99 but open email and the price is $451.77 how much is it?

    By Paul Apr-27/2017 12:04:13

    A

    Hello Paul,
    We have checked it for you and found the item is 319.99 USD now.

  • Q

    Hi..how much will it cost for shipping/handling and custom duties to phillipines

    By Nubbin Apr-19/2017 09:04:19

    A

    Hello Nubbin,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Does the tablet ship from a EU bases warehouse or from China?

    By Michiel Apr-07/2017 09:04:34

    A

    Hello Michiel,


    Thank you for your inquiry.

    We ship it from China.

  • Q

    Hi, i would like to buy this laptop. In generel you offer an 360 day free repair service for your products. Unfortunately you cannot return devices with non-removable battery from germany back to china. How do you handle that? Thanks for your answer.

    By Andy Mar-25/2017 05:03:41

    A

    Hello Andy
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    You didn't answer my questions at all. Where I can find fit case for it? Can I ask for screen check because people Say screen have Bubble air.. Its importent for me And where to buy keyboard and touch pen

    By Zach Apr-26/2017 04:04:59

    A

    Hello Zach,

    You can refer to this link:

    http://www.gearbest.com/chuwi-hi13-2-_gear/.

  • Q

    Hello I think buy one. I see I can buy Original Chuwi Hi13 Metal Rotation Keyboard with Magnetic Dock and Original Chuwi HiPen H3 Dual-chip Stylus. Just want to make sure it come with android and windows install on it, and ready to work ? And do you have any case ? for it or screen protractor to buy ? to tell you the true I was search for reviews and people that already buy it complain about air bubble on the screen.. 3 different people from different reviews write it, it big issue for me, can I ask to check the screen before ship it ? screen quality impotent for me...

    By Zach Apr-25/2017 10:04:54

    A

    Hello Zach,

    It is with the Windows 10 system.


    For the case and screen protective screen, you need to buy them separately and they are not included in this parcel.

  • Q

    Hy Is the keyboard not out yet or where can I buy the keyboard for Chuwi Hi13? Or do the ones for Hi10 fit to Hi13? Thanks Gina

    By Gina Mar-09/2017 02:03:36

    A

    Hello Gina
    Sorry. Currently we do not have the keyboard for Chuwi Hi13. Thanks for your support.

  • Q

    do come with KeyBored and wat is Dispatch:Ships after Mar 19

    By hamed mohamed saad Mar-07/2017 09:03:05

    A

    Hello hamed,

    Package Contents

    Tablet PC: 1
    Power Adapter: 1
    USB Cable: 1
    English Manual : 1


    There is no keyboard.


    Dispatch:Ships after Mar 19, it means we will ship it out after Mar.19


  • Q

    Where can I find its keyboard?

    By Leonardo Feb-22/2017 05:02:13

    A

    Hello Leonardo,
    Please see this link: http://www.gearbest.com/tablet-pcs/pp_288859.html?wid