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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (76)
  • Product information (62)
  • Stock status (5)
  • Payment (0)
  • About shipping (7)
  • Others (2)
  • Q

    Could you please tell me if this product will be in stock again? If yes, when will that be?

    By PPTV 7 stock status Apr-09/2017 08:04:02

    A

    Hello PPTV,


    Thank you for your inquiry.

    The item has been stopped producing.

    I am sorry to tell you that the date of stock is uncertain now.

    Check out our brand new products here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html


  • Q

    Has it FM radio, because on a review someone stated that ther is no icon to listen FM radio. Do we have to use internet connection to listen to radio?

    By Jorge Silva Feb-17/2017 12:02:42

    A

    Hello Jorge


    Thank you for your inquiry.

    Yes, you are right.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Please I can' t find ITALY EXPRESS shipping method (with NO Customs Fees) Can you please explain ho to place my order from Italy without tax&fees? Thanks, Alberto PS I also have a Kimovil 13 % discount Coupon

    By Alberto Feb-11/2017 04:02:47

    A

    Hello Alberto I have checked it for you, because the limit shipping method. We will improve it as soon as possible.

    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
    For more details: http://www.gearbest.com/about/faq.html

  • Q

    Dear Sir Please inform me about the SAR VALUE for this smartphone Thanks in advance

    By b Feb-06/2017 06:02:38

    A

    Hello b,
    It is 483.71 SAR.

  • Q

    please let me know if in on the back the silver is metal as material or just plastic with metal color

    By MARIA Feb-05/2017 11:02:19

    A

    Hello MARIA,
    The back is in silver.

    It is metal.

  • Q

    please this phone has radio fm;

    By θεοδωροσ Feb-05/2017 04:02:26

    A

    Hello θεοδωροσ,
    Yes it has FM function

  • Q

    Hello.You have what version or pptv 7 pptv 7S???

    By anatoliy Feb-03/2017 09:02:03

    A

    Hello anatoliy,
    It is pptv 7 .

    Thanks for your inquiry.


  • Q

    my research on pptv7 indicates this item has a ringer problem has this been corrected, also the email you sent me has a price of $108.99 but when i try to order this item the price comes up as $133.71 please explain.

    By arthur Feb-02/2017 07:02:48

    A

    Hello arthur,

    Thank you for your inquiry.

    Please refer to the price shown on the item page.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Can you tell me please if this phone has the sabre 9018 dac in audio section? Please can you tell me the difference with king 7s and if you sell this (7s)?

    By elgol Feb-02/2017 02:02:46

    A

    Hello elgol

    Thank you for your inquiry.

    1.It has no sabre 9018 dac this audio chip;

    2, PPTV and PPTV7S are the same in appearance, 7S in the country have naked eye 3D features, but out of a single brush finished after the multi-language package does not come out.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    suport greek language?

    By chrismourat Jan-31/2017 06:01:48

    A

    Hello chrismourat,
    Yes, it does.

Prev 1 234 ... 8Go To: GO

  • Q

    Has it FM radio, because on a review someone stated that ther is no icon to listen FM radio. Do we have to use internet connection to listen to radio?

    By Jorge Silva Feb-17/2017 12:02:42

    A

    Hello Jorge


    Thank you for your inquiry.

    Yes, you are right.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Dear Sir Please inform me about the SAR VALUE for this smartphone Thanks in advance

    By b Feb-06/2017 06:02:38

    A

    Hello b,
    It is 483.71 SAR.

  • Q

    please let me know if in on the back the silver is metal as material or just plastic with metal color

    By MARIA Feb-05/2017 11:02:19

    A

    Hello MARIA,
    The back is in silver.

    It is metal.

  • Q

    please this phone has radio fm;

    By θεοδωροσ Feb-05/2017 04:02:26

    A

    Hello θεοδωροσ,
    Yes it has FM function

  • Q

    Hello.You have what version or pptv 7 pptv 7S???

    By anatoliy Feb-03/2017 09:02:03

    A

    Hello anatoliy,
    It is pptv 7 .

    Thanks for your inquiry.


  • Q

    Can you tell me please if this phone has the sabre 9018 dac in audio section? Please can you tell me the difference with king 7s and if you sell this (7s)?

    By elgol Feb-02/2017 02:02:46

    A

    Hello elgol

    Thank you for your inquiry.

    1.It has no sabre 9018 dac this audio chip;

    2, PPTV and PPTV7S are the same in appearance, 7S in the country have naked eye 3D features, but out of a single brush finished after the multi-language package does not come out.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    suport greek language?

    By chrismourat Jan-31/2017 06:01:48

    A

    Hello chrismourat,
    Yes, it does.

  • Q

    На сайте есть защитная пленка для экрана и чехол на PPTV 7 4G Phablet?

    By Vladimir Jan-30/2017 05:01:40

    A

    Hello Vladimir,
    http://www.gearbest.com/protective-film-for-pptv-_gear/

    Please refer to this link about the item you asked .

    Thanks for your inquiry.


  • Q

    Hola, quiero comprar este smartphone y he leido que da problemas y que se resuelve con un reset instalando la última versión, este va a venir con el problema solucionado???? gracias

    By RAUL ROS SALES Jan-29/2017 11:01:26

    A

    Hello RAUL,
    Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

    We don't suggest update it.

    It is the Chinese rom and you can set your own language for it.

    Let me know if you need any help.

  • Q

    HOLA AMIGOS, ESTE MOBIL TIENE RADIO?, VA INCLUIDO LOS AURICULARES? GRACIAS

    By Albert Jan-27/2017 01:01:59

    A

    Hello Albert,

    Thank you for your inquiry.

    Yes it has FM function

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    English Manual : 1

    Thank you, Let me know if you need any help.

    Have a nice day!


Prev 1 234 ... 7Go To: GO

  • Q

    Could you please tell me if this product will be in stock again? If yes, when will that be?

    By PPTV 7 stock status Apr-09/2017 08:04:02

    A

    Hello PPTV,


    Thank you for your inquiry.

    The item has been stopped producing.

    I am sorry to tell you that the date of stock is uncertain now.

    Check out our brand new products here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html


  • Q

    Hi, I'm interested in this product but I don't really know if it's out of stock or not. Can you tell be about it? Thanks.

    By Helena Bear Jan-22/2017 07:01:24

    A

    Hello Helena,


    This item is available in our HK-2 warehouse now. Welcome to order.

    Thanks for your inquiry.

  • Q

    hi, i want the silver version. but i can not put it in my cart because it is apreantly out of stock. when will this bug be removed or when is the siverversion back in stock? if the silver verison will be availible again, will th ediscount deal of 17% still be on? Noah

    By Noah Jan-20/2017 11:01:57

    A

    Hello Noah,

    I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon. Thanks so much for your understanding.


  • Q

    when will the silver version be backin stock? if it will be. will the new stock still be part of the 17% discount deal?

    By Customer Jan-19/2017 07:01:12

    A

    Hello Customer,
    Yes, we have stock, please feel free to order it.
    Best Regards

  • Q

    is it in stock now? when you can send out?

    By Ruslan Viktorovich Dec-08/2016 01:12:08

    A

    Hello Ruslan,

    We are really sorry this item is not available now due to high demand in this peaking sell season. It will be restocked within 5-7 business days.


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  • Q

    Please I can' t find ITALY EXPRESS shipping method (with NO Customs Fees) Can you please explain ho to place my order from Italy without tax&fees? Thanks, Alberto PS I also have a Kimovil 13 % discount Coupon

    By Alberto Feb-11/2017 04:02:47

    A

    Hello Alberto I have checked it for you, because the limit shipping method. We will improve it as soon as possible.

    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
    For more details: http://www.gearbest.com/about/faq.html

  • Q

    This device ships to Ukraine by DHL or China Post??? I prefer shiping by DHL!!!!!

    By Oleksandr Jan-21/2017 10:01:11

    A

    Hello Oleksandr,
    You can choose Expedited Shipping and make a note to ship by DHL when you place order.

  • Q

    Can this device be shiped to Ukraine by Priority line (Ukraine Express)??????

    By Oleksandr Jan-20/2017 07:01:56

    A

    Hello Oleksandr,
    There is no priority shipping for this item to Ukraine.

  • Q

    "Expedited shipping" is through private courier like DHL? or is China Post Mail Express? Thanks

    By Dario Jan-15/2017 10:01:46

    A

    Hello Dario,
    The Expedited shipping includes DHL and EMS shipping methods.

    Its shipping time is 3-7 working days.

    Thanks for your interest.

  • Q

    Hello. I want to buy pptv king 7 smart phone. I am from Turkey. I am forbidden to buy smartphone to Turkey from another country . But most of the time there are phones from customs. If the phone does not pass through the customs, what kind of policy do you follow? Are you repaying the money?

    By hakkı Jan-10/2017 04:01:20

    A

    Hello Hakki,

    We can't ship phone to Tukey now.

  • Q

    Hello, I have two questions about the shipping of this product: First, does the "Free shipping to Brazil via Flat Rate Shipping" include tracking number? Second, do you declare the real price of the phone in the Customs shipping label, or do you declare a lower value to avoid the charging of expensive fees when the product arrives in the destination country? Thanks in advance!

    By Amanda Jan-05/2017 02:01:46

    A

    Hello Amanda,

    Only unregistered air mail doesn't have tracking number.

    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.


  • Q

    Hi, can u please send this phone to Romania with Belgium Post via Flat Rate Shipping. Thank you!

    By Cristian Dec-31/2016 02:12:11

    A

    Hello Cristian,
    Thanks for your inquriy

    Please place an order and proceed to check out with flat rate shipping http://prntscr.com/dq8n8b under the payment method

    Please leave us a message in order review column than we can proceed for you with Belgium Post

  • Q

    my research on pptv7 indicates this item has a ringer problem has this been corrected, also the email you sent me has a price of $108.99 but when i try to order this item the price comes up as $133.71 please explain.

    By arthur Feb-02/2017 07:02:48

    A

    Hello arthur,

    Thank you for your inquiry.

    Please refer to the price shown on the item page.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Can I have uk plug if I this today?

    By Umar Jan-22/2017 08:01:58

    A

    Hello Umar
    We will send an adaptor according to the order's country of delivery.