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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (84)
  • Product information (68)
  • Stock status (0)
  • Payment (2)
  • About shipping (9)
  • Others (5)
  • Q

    Does this product fit out with compass? Thank you for the answer.

    By Carail Aug-18/2017 03:08:18

    A

    Hello Carail,

    This phone has e-compass.

    Thank you for your inquiry.

  • Q

    Is the mobile phone water resistant?

    By Jan Mitscherling Aug-16/2017 04:08:35

    A

    Hello Jan,


    No, it is not water resistant.

    Thank you for your inquiry.

  • Q

    Hello, What ROM version is pre-installed on the phone ? V8.1.4.0, V8.2.9.0 or V8.5.1.0 ? Thanks

    By Mat Aug-14/2017 11:08:57

    A

    Hello Mat,


    The ROM version of MIUI is V8.5.1.0 now.

    Thank you for your inquiry.

  • Q

    If I buy the product, I'll need the outer side to be lined with bubble wrap, and let him know as a gift, is that possible?

    By Will Aug-10/2017 07:08:38

    A

    Hello Will,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Can I negotiate the price of the phone at 98.99? regards

    By Rodrigo Villafuerte Aug-01/2017 08:08:39

    A

    Hello Rodrigo,
    We are sorry the price is out of our control.

  • Q

    Hi, shipping is free, which means no customs for Portugal?

    By Pedro Jul-30/2017 02:07:58

    A

    Hello Pedro,

    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    phne's network(i mean 4G/3G) works in mexico?

    By carlos Jul-27/2017 07:07:14

    A

    Hello carlos,

    It just can be used below Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    FDD-LTE B1/B3/B4/B5/B7/B20
    TD-LTE B38/B40.


    Let me know if you need any further assistance.


  • Q

    Hi, I'm interested in buying this product from Italy, but I would like to know if it comes with EU plug. Thank you in advance. Greetings

    By Mark Jul-27/2017 01:07:44

    A

    Hello Mark,

    Yes, it has EU plug.

  • Q

    I'm in the USA WILL THIS PHONE WORK ON THE VERIZON network

    By Larry Jul-27/2017 10:07:53

    A

    Hello Larry,


    It does not work with 4G network of Verizon.

    Thank you for your inquiry.

  • Q

    has this item the 800mhz b20? i see different reply from you....sometime it has, sometimes not...

    By Davide Jul-24/2017 03:07:56

    A

    Hello Davide,


    Please check it as below:

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    FDD-LTE B1/B3/B4/B5/B7/B20
    TD-LTE B38/B40

    Let me know if you need any further assistance.


Prev 1 234 ... 9Go To: GO

  • Q

    Does this product fit out with compass? Thank you for the answer.

    By Carail Aug-18/2017 03:08:18

    A

    Hello Carail,

    This phone has e-compass.

    Thank you for your inquiry.

  • Q

    Is the mobile phone water resistant?

    By Jan Mitscherling Aug-16/2017 04:08:35

    A

    Hello Jan,


    No, it is not water resistant.

    Thank you for your inquiry.

  • Q

    Hello, What ROM version is pre-installed on the phone ? V8.1.4.0, V8.2.9.0 or V8.5.1.0 ? Thanks

    By Mat Aug-14/2017 11:08:57

    A

    Hello Mat,


    The ROM version of MIUI is V8.5.1.0 now.

    Thank you for your inquiry.

  • Q

    phne's network(i mean 4G/3G) works in mexico?

    By carlos Jul-27/2017 07:07:14

    A

    Hello carlos,

    It just can be used below Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    FDD-LTE B1/B3/B4/B5/B7/B20
    TD-LTE B38/B40.


    Let me know if you need any further assistance.


  • Q

    Hi, I'm interested in buying this product from Italy, but I would like to know if it comes with EU plug. Thank you in advance. Greetings

    By Mark Jul-27/2017 01:07:44

    A

    Hello Mark,

    Yes, it has EU plug.

  • Q

    I'm in the USA WILL THIS PHONE WORK ON THE VERIZON network

    By Larry Jul-27/2017 10:07:53

    A

    Hello Larry,


    It does not work with 4G network of Verizon.

    Thank you for your inquiry.

  • Q

    has this item the 800mhz b20? i see different reply from you....sometime it has, sometimes not...

    By Davide Jul-24/2017 03:07:56

    A

    Hello Davide,


    Please check it as below:

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    FDD-LTE B1/B3/B4/B5/B7/B20
    TD-LTE B38/B40

    Let me know if you need any further assistance.


  • Q

    Hi, Which Android version is installed and will it get further updates?

    By Shaf Jul-21/2017 05:07:14

    A

    Hello Shaf,


    The system on this phone is MIUI 8. It is based on Android 6.0.

    This phone is officially released and original global version. The ROM on this Phone supports OTA and is multi language.

    You can get further updates by OTA.

    Thank you for your inquiry.

  • Q

    In the UK we use Three mobile, did try to understand if this phone will work with my network... Not sure please help if you can. Must say this is a great price, so I hope it will work. Thank you for your time Wayne

    By Wayne Jul-20/2017 05:07:25

    A

    Hello Wayne,

    This phone will work with your network(Three mobile).

    Thank you for your inquiry.

  • Q

    Nesta versão qual a memória RAM 2GB ou 3GB? Na newsletter diz que tem RAM 3GB e rom 32GB

    By Nuno Marques Jul-19/2017 06:07:39

    A

    Hello Nuno,
    Global Version 2GB RAM 32GB ROM.

Prev 1 234 ... 7Go To: GO

  • Q

    Can I negotiate the price of the phone at 98.99? regards

    By Rodrigo Villafuerte Aug-01/2017 08:08:39

    A

    Hello Rodrigo,
    We are sorry the price is out of our control.

  • Q

    I'm a new comer You Tuber. Can I have a one sample of that Here my You Tube channel:- http://www.youtube.com/channel/UCQtuzGLvbUwApQAbW19UutQ

    By Nipuni Chamindi Jun-03/2017 02:06:41

    A

    Hello Nipuni,


    Please kindly contact our Youtube team via email here: youtube@gearbest.com.


  • Q

    Hi, shipping is free, which means no customs for Portugal?

    By Pedro Jul-30/2017 02:07:58

    A

    Hello Pedro,

    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello Are you sending this product to Brazil? really?

    By Luis Abreu Jul-18/2017 09:07:45

    A

    Hello Luis,


    Yes, we are sending this product to Brazil.

    Thank you for your inquiry.

  • Q

    hey there are you shipping this product in new zealand?? and any extra charge that i should pay when i receive ? thanks

    By akash Jul-15/2017 02:07:20

    A

    Hello akash,

    Thanks for your inquiry.

    Yes, the ite can be shipped to New Zealand.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Good day, you are sending to Russia? Import restriction removed

    By Roman Jul-15/2017 12:07:28

    A

    Hello Roman,


    We can't ship to RU.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi, can you send friend to BRAZIL?

    By Danrlei schmedike Jul-14/2017 04:07:45

    A

    Hello Danrlei,
    Yes, it can be sent to Brazil.

    Please feel free to ask if you have further pre-sale questions.

  • Q

    Can you shipped in sri lanka in this item?

    By yukee Jul-14/2017 03:07:23

    A

    Hello yukee,
    Thanks for your inquiry.

    Yes, we can ship the item to Sri lanka.

  • Q

    Hi there, Is there possible you guy declaire a price less than the real ? This way maybe I wont pay for customs taxes ans fees.

    By Gustavo Jun-22/2017 08:06:56

    A

    Hello, Gustavo

    Thank you for the inquiry.

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.

    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

    Please feel free to contact us if you have additional questions.


  • Q

    Gostava de saber se ao ser enviado para Portugal poderei ter de pagar taxas alfandegárias. Já comprei algumas coisas na gearbest mas vieram por correio (priority line via spain) mas para este produto não existe essa opção. Obrigado

    By Emidio Jun-13/2017 11:06:27

    A

    Hello, Emidio

    Thank you for the inquiry.

    Sorry, you might need to pay tax for the order.

    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

    Please feel free to contact us if you have additional questions.

  • Q

    Expedited shiping to Poland - will i pay TAX ? Where can i choose shiping without tax

    By Peter Jun-12/2017 05:06:06

    A

    Hello Peter,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    If I buy the product, I'll need the outer side to be lined with bubble wrap, and let him know as a gift, is that possible?

    By Will Aug-10/2017 07:08:38

    A

    Hello Will,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    I would like to know if it is possible to change the value of the product when shipping to my country. Because the tax here is absurd. It's about 60% of total valor of the product. Can you decrease the value only in the invoice when shipping?

    By Eduardo Jun-12/2017 09:06:41

    A

    Hello Eduardo,
    We are sorry we can't.

  • Q

    Is this Phone covered by Warranty in USA? If so, for how many Months?

    By Anto Jun-11/2017 05:06:44

    A

    Hello Anto
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    This product mount original MIUI global rom?

    By Mirko Jun-03/2017 06:06:57

    A

    Hello Mirko,
    This phone is officially released and original global version. The ROM on this Phone supports OTA and is multi language.

  • Q

    Is import tax paid already?.

    By Norbert Rinsche Jun-01/2017 05:06:46

    A

    Hello Norbert,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html