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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (89)
  • Product information (61)
  • Stock status (4)
  • Payment (4)
  • About shipping (15)
  • Others (5)
  • Q

    hi, are you shipping to Croatia ? thank you

    By milos Sep-01/2017 08:09:36

    A

    Hello milos,
    We can ship to your country by

    Unregistered Air Mail 15 - 30 business days FREE SHIPPING

    Flat Rate Shipping 10 - 20 business days FREE SHIPPING

    Expedited Shipping 3 - 10 business days $4.82


  • Q

    Can you ship to Romania? I ask you because shipping option shows this: Can not ship to Romania. Thank you!

    By Nicolae Jul-28/2017 01:07:30

    A

    Hello Nicolae,


    This phone is in stock in our ES warehouse.

    From this warehouse, the item can only be shipped to Spain and Portugal.

    Thank you for your inquiry.

  • Q

    Hello I was wondering if there will be more UMI Plus E in stock later on or was it a limited number of phones??? because I am hoping to buy it with you guys

    By Yoshigo Nakazawa May-04/2017 07:05:32

    A

    Hello Yoshigo,


    Unfortunately, this item is currently out of stock.

    We are so sorry to tell you that the specific back in stock time depends on the suppliers.

    It is completely out of our control.

    There is no message from our suppliers.


    Please check out our other amazing items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html


  • Q

    Boa Noite eu comprei um no dia 02/04/2017 vc pode me informar quanto tempo leva pra chegar eu vi pelo código de rastreio ele esta na holanda

    By Ivan May-04/2017 06:05:16

    A

    Hello Ivan
    For your issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Hello, I wonder if this product has the tracking code for Brazil?

    By Paulo Santiago Apr-02/2017 08:04:58

    A

    Hello Paulo,


    Thank you for your inquiry.

    I am sorry we can only ship it to Brazil Via Flat Rate Shipping,there is no tracking number of this shipping method.

  • Q

    Does it have a gyroscope sensor?

    By Francisco Mar-24/2017 03:03:58

    A

    Hello Francisco,
    It has gyroscope sensor. Have a nice day!


  • Q

    Hi there, Will this phone work with TD-LTE-2300 Network? Thanks

    By Vikas Krishna K Mar-17/2017 10:03:43

    A

    Hello Vikas,
    No, it does not support TD-LTE-2300 Network.


    Network type: GSM+WCDMA+FDD-LTE
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/1800/2100/2600MHz

  • Q

    bom dia, gostaria de saber qual a forma de pagamento.

    By eneas Mar-14/2017 09:03:19

    A

    Hello eneas
    Our website accepts following safe and secure payment methods:
    1.PayPal
    2.Pay by credit card directly
    3.Pay by credit card via PayPal
    4.Wire Transfer
    5.Western Union
    6.Pay by Boleto Bancario via Ebanx
    Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
    If you pay by Wire Transfer,Western Union,please contact us for further details.

  • Q

    Ola eu poderia usar ele com as operadoras do BRAZIL ? teria algum problema na utilização ? BRASIL BR

    By Caio Mar-02/2017 04:03:47

    A

    Hello Caio,

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/1800/2100/2600MHz

    This item just supports the network above.

    Unlocked for Worldwide use. Please ensure local area network is compatible.

    click on the following link for Network Frequency of your country.

    Please check with your carrier/provider before purchasing this item.

    http://maps.mobileworldlive.com/


    Please feel free to contact us if you have any questions.


  • Q

    NFC inserted?

    By karol sebo Mar-01/2017 02:03:10

    A

    Hello karol,

    We are sorry that this phone does not support NFC function.


    We apologize for any inconvenience caused.

    Please feel free to contact us if you have any questions.


Prev 1 234 ... 9Go To: GO

  • Q

    Does it have a gyroscope sensor?

    By Francisco Mar-24/2017 03:03:58

    A

    Hello Francisco,
    It has gyroscope sensor. Have a nice day!


  • Q

    Hi there, Will this phone work with TD-LTE-2300 Network? Thanks

    By Vikas Krishna K Mar-17/2017 10:03:43

    A

    Hello Vikas,
    No, it does not support TD-LTE-2300 Network.


    Network type: GSM+WCDMA+FDD-LTE
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/1800/2100/2600MHz

  • Q

    Ola eu poderia usar ele com as operadoras do BRAZIL ? teria algum problema na utilização ? BRASIL BR

    By Caio Mar-02/2017 04:03:47

    A

    Hello Caio,

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/1800/2100/2600MHz

    This item just supports the network above.

    Unlocked for Worldwide use. Please ensure local area network is compatible.

    click on the following link for Network Frequency of your country.

    Please check with your carrier/provider before purchasing this item.

    http://maps.mobileworldlive.com/


    Please feel free to contact us if you have any questions.


  • Q

    NFC inserted?

    By karol sebo Mar-01/2017 02:03:10

    A

    Hello karol,

    We are sorry that this phone does not support NFC function.


    We apologize for any inconvenience caused.

    Please feel free to contact us if you have any questions.


  • Q

    Ele vem com o idioma português ( BRASIL )

    By Rogério Mar-01/2017 12:03:18

    A

    Hello Rogério,

    Yes, it does.

    Please feel free to contact us if you have any questions.


  • Q

    olá, gostaria de saber se o produto suporta o idioma português? Desde já obrigado

    By Rodrigo Silva Mar-01/2017 08:03:35

    A

    Olá Rodrigo,


    Obrigado por sua pergunta.

    Sim, suporta português.


  • Q

    Does it Supports VoLTE ?

    By Mehul Mangukiya Feb-28/2017 12:02:50

    A

    Hello Mehul,


    Thank you for your inquiry.

    Sorry it doesn't support VoLTE .

  • Q

    Hello, this phone will have update for nougat 7.0 (android).

    By Renato Moreira Feb-27/2017 12:02:55

    A

    Hello Renato,


    Sorry. Please note that any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

    Thanks for your inquiry.

  • Q

    Hi i want to know if this phone can be updated to android 7.0 nougat. Thanks in advance.

    By George nikolaidis Feb-26/2017 10:02:58

    A

    Hello Customer,

    This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

  • Q

    Hello! Does this phone package contains USB type C adapter for headphones? Thank you

    By Haris Berbic Feb-20/2017 12:02:45

    A

    Hello Haris,


    Thank you for your inquiry.

    The interface of headphones is 3.5mm Audio Out Port.

Prev 1 234 ... 7Go To: GO

  • Q

    Hello I was wondering if there will be more UMI Plus E in stock later on or was it a limited number of phones??? because I am hoping to buy it with you guys

    By Yoshigo Nakazawa May-04/2017 07:05:32

    A

    Hello Yoshigo,


    Unfortunately, this item is currently out of stock.

    We are so sorry to tell you that the specific back in stock time depends on the suppliers.

    It is completely out of our control.

    There is no message from our suppliers.


    Please check out our other amazing items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html


  • Q

    Good morning! Is the product in stock?

    By Silas Jan-22/2017 07:01:30

    A

    Hello Silas,


    This item is in stock now, welcome to order.

    Thanks for your inquiry.

  • Q

    Good day, I want to buy you have 2 cell phone UMI E Plus, they are available? If I pay in the near future, when the goods will be sent?

    By Sergey Jan-19/2017 11:01:58

    A

    Hello Sergey,
    Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is 3-5 business days. The total delivery time is the processing time plus the shipping time.

    They are avaialble now and you are welcomed to place the order now.

  • Q

    when is it gonna be in stock for shipping?

    By Pedro Jan-17/2017 07:01:08

    A

    Hello Pedro,
    It is in stock.

    Dispatch: Ships between Jan 20 - Feb 1

  • Q

    bom dia, gostaria de saber qual a forma de pagamento.

    By eneas Mar-14/2017 09:03:19

    A

    Hello eneas
    Our website accepts following safe and secure payment methods:
    1.PayPal
    2.Pay by credit card directly
    3.Pay by credit card via PayPal
    4.Wire Transfer
    5.Western Union
    6.Pay by Boleto Bancario via Ebanx
    Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
    If you pay by Wire Transfer,Western Union,please contact us for further details.

  • Q

    Hi , i bought yesterday a phone , UMI Plus E 4G Phablet at price 218£ , why I am charged with 271.93 £ because this phone has free shipping ?

    By NICOLAE ANGHEL Jan-10/2017 09:01:53

    A

    Hi Nicolae


    Thanks for your inquiry and support.


    218 EUR=271.93 USD.


    Sorry for the confusion, have a nice day!

  • Q

    Bonjour comment cela se passe dans le cadre d'une précommande du smartphone Umi plus E avec un paiement PayPal l'encaissement est il immédiat et je voulais savoir si l'appareil sera bientôt disponible? merci de répondre

    By Pierre Jan-08/2017 02:01:50

    A

    Hello Pierre,
    This pre-sale item , the fastest shipment date is after Jan 9 Presale ends


    Yes it will be released soon

  • Q

    Hello, can we pay with webmoney for this product? I have only this option in my country. If yes, can you tell me the procedures of this option, please?

    By John Dec-11/2016 11:12:38

    A

    Helllo John,
    If you live in Russian, then you can pay by webmoney.

  • Q

    hi, are you shipping to Croatia ? thank you

    By milos Sep-01/2017 08:09:36

    A

    Hello milos,
    We can ship to your country by

    Unregistered Air Mail 15 - 30 business days FREE SHIPPING

    Flat Rate Shipping 10 - 20 business days FREE SHIPPING

    Expedited Shipping 3 - 10 business days $4.82


  • Q

    Can you ship to Romania? I ask you because shipping option shows this: Can not ship to Romania. Thank you!

    By Nicolae Jul-28/2017 01:07:30

    A

    Hello Nicolae,


    This phone is in stock in our ES warehouse.

    From this warehouse, the item can only be shipped to Spain and Portugal.

    Thank you for your inquiry.

  • Q

    Boa Noite eu comprei um no dia 02/04/2017 vc pode me informar quanto tempo leva pra chegar eu vi pelo código de rastreio ele esta na holanda

    By Ivan May-04/2017 06:05:16

    A

    Hello Ivan
    For your issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Hello, I wonder if this product has the tracking code for Brazil?

    By Paulo Santiago Apr-02/2017 08:04:58

    A

    Hello Paulo,


    Thank you for your inquiry.

    I am sorry we can only ship it to Brazil Via Flat Rate Shipping,there is no tracking number of this shipping method.

  • Q

    Good evening. I would like to buy this cell phone. I'm from Portugal, I'm going to have problems with customs?

    By carlos Sampaio Feb-24/2017 05:02:08

    A

    Hello Customer,

    What can we help you?

    Taxs totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order.


  • Q

    As minhas compras no GearBest são sempre enviadas por 'Priority Line - Spain Express' e nunca pago taxas aduaneiras, se for por 'Local Direct Express' vou pagar? Este telefone não pode ser enviado por 'Priority Line - Spain Express'? obrigado.

    By Joao Feb-17/2017 05:02:07

    A

    Olá João


    Obrigado por sua pergunta.

    Sim, selecione o transporte padrão, é o mesmo com a linha de prioridade, então vamos enviá-lo com Espanha Express.


  • Q

    "I am oğuz, I am writing from Turkey. I want to get a Umi Z phone. I have 4 pcs. I want you to help me. I want to pay by credit card. I want you to send me the customs. We write mp3 player. I want you to spend $ 28. Say good day.

    By Oğuz Nail ŞAŞMAZ Feb-16/2017 03:02:48

    A

    Hello Oğuz


    Thank you for your inquiry.

    http://prntscr.com/e9ps1j, for your reference.

    Unfortunately, Tax totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    The shipping via Flat Rate Shipping is safe?

    By GIORGOS T. Feb-15/2017 02:02:33

    A

    Hi GIORGOS ,


    Thank you for your inquiry.

    We ship thousands of parcels every day that reach our customers successfully with this shipping method. Or you can buy the insurance. We offer Shipping Insurance to protect your package against any lost or damaged shipments.

    Any missing issues reported, we will help to resolve them immediately.

    Please rest assured about it.


  • Q

    hello is there any possible for shipping to algeria thanks

    By mohammed chaouli Feb-12/2017 03:02:58

    A

    Hello mohammed


    Thank you for your inquiry.

    In this case, these shipping methods are not available for the destination country in your address. Hence there is no shipping method option. We also hope the courier will improve.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    após o dia 9 qual a data estipulada para ser enviado para o brasil?

    By Garcia Jan-12/2017 02:01:35

    A

    Hello Garcia,
    Dispatch: Ships between Jan 15 - Jan 27

Prev 1 2Go To: GO

  • Q

    ciao funziona con lingua italia Grazie hello works with Italian language Thanks

    By Guerrino Feb-21/2017 05:02:34

    A

    Hello Guerrino,


    It supports Italian language.

    Thanks for your inquiry.

  • Q

    sir what is the warrenty and if something goes wrong where is the service center in india or what to do

    By Qmt Feb-19/2017 01:02:21

    A

    Hi Qmt,


    Thank you for your inquiry.

    If something bad like that happen, please contact us timely.

    We will do our best to help you.


  • Q

    1- the estimated shipping time to Oman via standard shipping is 7 days or more as per your experience 2- mobile cover coming with the phone or not

    By brihouma Feb-12/2017 08:02:21

    A

    Hello brihouma,


    1. For standard shipping, the estimate shipping time is 7-15 business days. Please check the details in here:http://www.gearbest.com/about/shipping-methods.html 

    2. The cover is not included in the package. Please check the package contents here:

      Cell Phone 1

      Power Adapter 1

      USB Cable 1

      English Manual 1

      SIM Needle 1


    Thanks for your inquiry.

  • Q

    Hello. OCUBE TPU Soft Phone Back Case for UMI Plus - BLACK and Original UMi Screen Protector - TRANSPARENT are those also suitable for the UMI Plus E model?

    By Panagiotis Nikolaou Jan-18/2017 11:01:38

    A

    Hello Panagiotis,
    Yes, that are works each other.

  • Q

    Dear Gearbest Team, Do you sell the case and tempered glass protector for this model of mobile? Thanks!

    By Nana Jan-04/2017 05:01:15

    A

    Hello Nana,


    Thank you for your inquiry.

    For your reference:http://www.gearbest.com/umi-plus-e-case-_gear/ and http://www.gearbest.com/umi-plus-e-tempered-glass-_gear/.

    Thank you, Let me know if you need any help.

    Have a nice day!