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Home > > Tablet PCs

Customer Questions & AnswersAsk a question

  • All (40)
  • Product information (32)
  • Stock status (3)
  • Payment (1)
  • About shipping (2)
  • Others (2)
  • Q

    Will you get another order of those? If yes - what is the expected date?

    By Stefan Oct-07/2017 02:10:08

    A

    Hello Stefan,
    We are sorry manufacturer haven't offered us this item yet, you can click arrival notice.

  • Q

    How much delay can be expected? Thanks

    By Iñigo G. Blanch Oct-03/2017 09:10:17

    A

    Hello Iñigo,
    We are sorry this item not in stock now, you can click arrival notice for this item.

  • Q

    Is it easy to change the chinese version of window 10 to an english version ?

    By benjamin Sep-03/2017 01:09:57

    A

    Hello benjamin,

    Yes, it is ok.

  • Q

    Hello, does this tablet come with an EU charger?

    By Niko Jul-25/2017 01:07:53

    A

    Hello Niko,

    Yes, it comes with an EU charger.

    Thank you for your inquiry.

  • Q

    Is this product in China? Is it possible that this item will be available in EU stock? Thanks, Balázs Józsa

    By Balázs Józsa Jun-17/2017 08:06:09

    A

    Hello, Balázs

    Thank you for the inquiry.

    The item will be shipped from our China warehouse, sorry but we do not plan to put it in the EU warehouse.

    Please feel free to contact us if you have additional questions.

  • Q

    Teclast X5 Pro 2 in 1 Tablet PC mit GPS ausgestattet

    By e.d Jun-12/2017 09:06:59

    A

    Hello e.d,

    This Tablet PC does not have the GPS function.

    Let me know if you need any help.

  • Q

    Is the pre-installed Windows in English?

    By JK Jun-10/2017 04:06:19

    A

    Hello JK,


    The pre-installed Windows should be Chinese version.

  • Q

    Hi, .can u send me it as gift the value under 20usd in other box(other seller send me mobile in pc coller box.. Its important for me because i dont want paz tax....

    By attila dencsi May-31/2017 06:05:57

    A

    Hello attila,

    Thanks for your inquiry.
    According to our website's policy import taxes are solely customer's responsibility.
    Please check this link http://www.gearbest.com/about/faq.html.


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately,we have no control over these regulations and potential import duties.


    For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


  • Q

    Hello guys i want to ask is that product is in stock? Thanks in advance.

    By Vladimir Parchev May-17/2017 11:05:06

    A

    Dear Vladimir,


    This product is now in stock.

    Please be free to order it if you like.

  • Q

    Hi, this product is sale with the keyboard?? Thank you...

    By Hugo May-15/2017 08:05:04

    A

    Hello Hugo,


    Note: The keyboard in the picture is not included

Prev 1 234Go To: GO

  • Q

    Is it easy to change the chinese version of window 10 to an english version ?

    By benjamin Sep-03/2017 01:09:57

    A

    Hello benjamin,

    Yes, it is ok.

  • Q

    Hello, does this tablet come with an EU charger?

    By Niko Jul-25/2017 01:07:53

    A

    Hello Niko,

    Yes, it comes with an EU charger.

    Thank you for your inquiry.

  • Q

    Teclast X5 Pro 2 in 1 Tablet PC mit GPS ausgestattet

    By e.d Jun-12/2017 09:06:59

    A

    Hello e.d,

    This Tablet PC does not have the GPS function.

    Let me know if you need any help.

  • Q

    Is the pre-installed Windows in English?

    By JK Jun-10/2017 04:06:19

    A

    Hello JK,


    The pre-installed Windows should be Chinese version.

  • Q

    Hello guys i want to ask is that product is in stock? Thanks in advance.

    By Vladimir Parchev May-17/2017 11:05:06

    A

    Dear Vladimir,


    This product is now in stock.

    Please be free to order it if you like.

  • Q

    Hi, this product is sale with the keyboard?? Thank you...

    By Hugo May-15/2017 08:05:04

    A

    Hello Hugo,


    Note: The keyboard in the picture is not included

  • Q

    Hi, I can see special stylus for precise art work and keyboard in promotional photo of the item, but I cannot see these things in package items included. Please explain me, because these things are most important to me and they make my decision buy or not. I need electronic drawing pad for art work, not as laptop for browsing internet..

    By Vaidas B Apr-29/2017 09:04:47

    A

    Hello Vaidas,


    The tablet comes without the stylus.

    Package Contents

    Tablet PC: 1
    Charger: 1
    English Manual : 1

    You can purchase teh stylus seperately via http://www.gearbest.com/tablet-accessories/pp_595435.html


  • Q

    Your product descriptions states: "This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROM, rooting or flashing the Android device with other firmware will automatically cause the device experience matters as well as void the device's warranty. Please think twice before operating all these actions." Q.1 Does that mean this device also has both Android and Windows? Q.2 Is the operating system in English? Q.3 You say, " Any alterations such as upgrades..... will automatically cause the device experience matters as well as void the device's warranty. Please think twice before operating all these actions." Q.3a Does this mean that Windows 10 installed on this machine can NOT be upgraded when there is an upgrade available for Windows10? Please answer my questions precisely and accurately. Do NOT copy and paste your above description. I already read your product description and it is written vaguely. That is why I am asking for specific questions to obtain specific answers. Do NOT just copy / paste your description. Thank you.

    By Jerry Suppan Apr-18/2017 08:04:27

    A

    Hello Jerry,


    1.Microsoft Windows 10 64bit OS
    Windows 10 brings back the popular Start Menu from Windows 7 and introduces new features, like the Edge Web browser that lets you mark up Web pages on your screen


    2.Supports multi-language including English.


    3.Yes,once you update the warranty will invaild.


  • Q

    hello usb type c is 3.1 gen1 or 3.0?

    By Peter Apr-18/2017 05:04:50

    A

    Hello Peter,
    Thank you for your question.

    It is 3.0.

  • Q

    Hy, can i charge the battery of the x5 pro using the usb type C Port?

    By newOne Apr-18/2017 12:04:11

    A

    Hello newOne,

    Yes, you can charge the battery of the x5 pro using the usb type C Port.

    Let me know if you need any help.

Prev 1 234Go To: GO

  • Q

    Will you get another order of those? If yes - what is the expected date?

    By Stefan Oct-07/2017 02:10:08

    A

    Hello Stefan,
    We are sorry manufacturer haven't offered us this item yet, you can click arrival notice.

  • Q

    How much delay can be expected? Thanks

    By Iñigo G. Blanch Oct-03/2017 09:10:17

    A

    Hello Iñigo,
    We are sorry this item not in stock now, you can click arrival notice for this item.

  • Q

    Is this product in China? Is it possible that this item will be available in EU stock? Thanks, Balázs Józsa

    By Balázs Józsa Jun-17/2017 08:06:09

    A

    Hello, Balázs

    Thank you for the inquiry.

    The item will be shipped from our China warehouse, sorry but we do not plan to put it in the EU warehouse.

    Please feel free to contact us if you have additional questions.

  • Q

    The production is in stock? It's possibile to nave a vali invoice with fatto Number?

    By Romanazzi May-03/2017 05:05:04

    A

    Hello Romanazzi,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Hi, .can u send me it as gift the value under 20usd in other box(other seller send me mobile in pc coller box.. Its important for me because i dont want paz tax....

    By attila dencsi May-31/2017 06:05:57

    A

    Hello attila,

    Thanks for your inquiry.
    According to our website's policy import taxes are solely customer's responsibility.
    Please check this link http://www.gearbest.com/about/faq.html.


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately,we have no control over these regulations and potential import duties.


    For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


  • Q

    EXCELLENCY MY my family way non-profit, we are unable to pay for products to the virtual market. That is why we ask for your support, and ask the company the favor to put at our disposal test products or to evaluate, to share on all my counties networks camera and moderate shelf.OR YOUR OTHER PRODUCTS AND REVISION We would like to thank you in advance for your attention to our request, and we sincerely assure you of our respectful greetings. We would like to thank you in advance for your attention to our request, and we sincerely congratulate you. Brahim Aghzaf 145 LOTISSEMENT HIND Post code: 54450 M'Rirt Country: Morocco Thank you

    By Brahim Aghzaf May-08/2017 08:05:11

    A

    Hello Brahim,


    Please kindly contact our affiliate team via email here: affiliate@gearbest.com.


  • Q

    Hi, Tell me more abt warranty. If device will be damaged on delivery, what is the return process? Regards, Ilham

    By Ilham Mar-13/2017 10:03:56

    A

    Hello Ilham
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

    Hope you enjoy shopping in Gearbest.


  • Q

    from which date it will be available in mainland china??

    By faisal Dec-06/2016 10:12:13

    A

    Dear faisal,


    I’m really sorry for that. This one is very popular in these few days, so the exact restock time depends on the requirement. We are afraid that we may not give you an exact date for when it can be restocked.


    Please click "arrival notice", you will get the e-mail once it is in stock.