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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (98)
  • Product information (78)
  • Stock status (7)
  • Payment (3)
  • About shipping (7)
  • Others (3)
  • Q

    Hey I want the EU-Plug will this phone ver be available again, please do something the demand is so igh for this phone.

    By Frank Sep-20/2017 06:09:29

    A

    Hello Frank,
    We are sorry this item out of stock.

  • Q

    Hi. Will this phone be available in stock ever again?

    By Dominika Sep-09/2017 12:09:54

    A

    Hello Dominika,
    We are sorry this item is out of stock.

  • Q

    Hello, does the OTA is supported on oneplus 3T

    By Raha Sep-09/2017 10:09:52

    A

    Hello Raha,
    Yes it support.

  • Q

    Does the smartphone have "Band 20" and can I use it in Germany?

    By Daniel Sep-05/2017 10:09:31

    A

    Hello Daniel,

    4G: FDD-LTE Bands 1/3/5/7/8/20
    TDD-LTE Bands 38/40


    Yes, it has Band 20.

    The network is ok in Germany.

  • Q

    Hi, is this the american version? can i use it in Mexico city as well?

    By Oscar Aug-30/2017 11:08:50

    A

    Hello Oscar,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA Bands 1/2/5/8
    4G: FDD-LTE Bands 1/3/5/7/8/20
    TDD-LTE Bands 38/40

  • Q

    Is it possible to purchase this phone with it's original dash charger? If it is, I'd like to get the link to a relevant page that includes the whole package. Thanks.

    By Liran Aug-29/2017 07:08:23

    A

    Hello Liran,
    We are sorry we don't offer charger, and we will offer you an adapter so you can use in your country.

  • Q

    Hello, Does it come with a protecting case? Thank you.

    By Amine Zaine Aug-03/2017 12:08:35

    A

    Hello Amine,
    No.

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    SIM Needle: 1


  • Q

    Does this product come with Oxygen OS?

    By Nuraksa Jul-31/2017 06:07:15

    A

    Hello Nuraksa,
    Yes.

  • Q

    Hi, I want to know if this device is available in stock? Thank you.

    By John Annysker Jul-30/2017 12:07:38

    A

    Hello John,
    Please kindly note that the item is in stock now.


  • Q

    Hello, I would like to buy OnePlus 3t smartphone (OnePlus 3T Global Version 4G Phablet - EU PLUG + GLOBAL VERSION 6GB RAM 64GB ROM GRAY) but before I do that I would like to ask about something. I'm from Poland and I don't want to pay custom duties or taxes. Is it possible? Do You mark your parcels as Gifts? I see some information about shipping and UE Warehouse - will the parcel be send from UE? If yes than maybe custom duties will be exluded? And one more thing. If I choose Expedited Shipping how long will I have to wait for the parcel? I look forward to hearing from you. Kind Regards, Kate

    By Kate Jul-26/2017 02:07:38

    A

    Hello Kate,


    The phone will be shipped from our Hongkong warehouse.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html

    The estimated time of expedited shipping to UE is 10-25 business days.

    The precise shipping time can also be affected by factors such as customs,remote locations, peak shipping periods, Holidays and Festivals,inclement weather.


Prev 1 234 ... 10Go To: GO

  • Q

    Hello, does the OTA is supported on oneplus 3T

    By Raha Sep-09/2017 10:09:52

    A

    Hello Raha,
    Yes it support.

  • Q

    Does the smartphone have "Band 20" and can I use it in Germany?

    By Daniel Sep-05/2017 10:09:31

    A

    Hello Daniel,

    4G: FDD-LTE Bands 1/3/5/7/8/20
    TDD-LTE Bands 38/40


    Yes, it has Band 20.

    The network is ok in Germany.

  • Q

    Hi, is this the american version? can i use it in Mexico city as well?

    By Oscar Aug-30/2017 11:08:50

    A

    Hello Oscar,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA Bands 1/2/5/8
    4G: FDD-LTE Bands 1/3/5/7/8/20
    TDD-LTE Bands 38/40

  • Q

    Is it possible to purchase this phone with it's original dash charger? If it is, I'd like to get the link to a relevant page that includes the whole package. Thanks.

    By Liran Aug-29/2017 07:08:23

    A

    Hello Liran,
    We are sorry we don't offer charger, and we will offer you an adapter so you can use in your country.

  • Q

    Hello, Does it come with a protecting case? Thank you.

    By Amine Zaine Aug-03/2017 12:08:35

    A

    Hello Amine,
    No.

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    SIM Needle: 1


  • Q

    Does this product come with Oxygen OS?

    By Nuraksa Jul-31/2017 06:07:15

    A

    Hello Nuraksa,
    Yes.

  • Q

    Hi, I want to know if this device is available in stock? Thank you.

    By John Annysker Jul-30/2017 12:07:38

    A

    Hello John,
    Please kindly note that the item is in stock now.


  • Q

    Este modelo é compatível com redes 3G em 850 Mhz e 4G em 2500 Mhz? Se não for, qual seria modelo para estas redes?

    By Carlos Jul-26/2017 02:07:26

    A

    Hello Carlos,
    For the frequency issue of the item, you can check the related information in the link http://maps.mobileworldlive.com/ and as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA Bands 1/2/5/8
    4G: FDD-LTE Bands 1/3/5/7/8/20
    TDD-LTE Bands 38/40

  • Q

    este smartphone pode aumentar a memoria.

    By Edson Jul-25/2017 08:07:54

    A

    Hello Edson,
    Thanks for your inquiry.

    Sorry, the item does not support External Memory.

  • Q

    what version is a3000 ?, a 3003 ? or a 3010 ?

    By cristian osorio Jul-23/2017 10:07:06

    A

    Hello cristian,
    Thank you for your inquiry.

    It is OnePlus A3003.

    Let me know if you need any help.

Prev 1 234 ... 8Go To: GO

  • Q

    Hey I want the EU-Plug will this phone ver be available again, please do something the demand is so igh for this phone.

    By Frank Sep-20/2017 06:09:29

    A

    Hello Frank,
    We are sorry this item out of stock.

  • Q

    Hi. Will this phone be available in stock ever again?

    By Dominika Sep-09/2017 12:09:54

    A

    Hello Dominika,
    We are sorry this item is out of stock.

  • Q

    boa noite quero saber se o telefone esta em estoque ?

    By Mauricio Jul-06/2017 08:07:06

    A

    Hello Mauricio,
    We are glad to tell you that the phone is in stock in Chinese warehouse now.

  • Q

    este produto esta em estoque? e no caso dele o plug UK, VOCES enviam o adaptador?

    By Mauricio Jul-06/2017 06:07:48

    A

    Dear Mauricio,


    The item 203736007 is in stock now.

    It is UK plug.

    If this charge is not available for you,please contact us and we will send an available adapter to you.


  • Q

    When will this device be in stock again?

    By Rodrigo Nunes Jul-04/2017 09:07:53

    A

    Hello Rodrigo,
    We are sorry this item out of stock now.

  • Q

    I had a bad experience with the grey version, because it was not in stock so the order was not dispached, everything solved because you promptly gave me back the money, is ti this version available if I order it? This is the global version with LTE 20 for Italian market as stated in the description? Thanks in advance for your reply, Alessandro

    By Alessandro Jun-21/2017 01:06:58

    A

    Hello, Alessandro

    Thank you for the inquiry.

    The item is in stock now, please feel free to order it.

    Global Version 4G Phablet

    4G: FDD-LTE Bands 1/3/5/7/8/20

    Yes, it is exact same as descibed.

    Please feel free to contact us if you have additional questions.


  • Q

    Hello! You would have the accessories: Nillkin Back Case for OnePlus 3 / 3T - BLACK and:Hat Prince 3D Arc Soft Screen Film - TRANSPARENT To sell with the device for a fair price? Thank you!

    By SteevManzo(Cryterions.Wilklenn) Jun-15/2017 03:06:25

    A

    Hello SteevManzo(Cryterions.Wilklenn),

    You can check this link:http://www.gearbest.com/hat-prince-3d-arc-soft-screen-film-_gear/.


  • Q

    I am from Pprtugal and I really want to buy OPO 3T, but the diference in price for EU and UK Plug is almost 100$. Is the price for EU will return to 399$ one day?

    By Gameiro Jul-04/2017 03:07:32

    A

    Hello Gameiro,
    Thanks for your inquiry.

    Please note all our items come from China and prices vary often according to many factors such as currency exchange and suppliers.
    Sometimes prices will increase or decrease. These are market's facts. We have price protection guarantee.

  • Q

    Hello, I would like to know if the price showed on your website include the VAT of the shipping country (Belgium) or if we have to add it to the price ? Thank you for your answer, Noëmie

    By Noemie Jun-26/2017 12:06:32

    A

    Hello Noemie,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Would you like to know if it is possible to make the purchase with the credit card and install the payment on the card?tks

    By Christian Santiago Jun-20/2017 09:06:23

    A

    Hello Christian,

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx


    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.


    If you would like to pay by wire transfer or Western Union, please contact us for further details.


  • Q

    Hello, I would like to buy OnePlus 3t smartphone (OnePlus 3T Global Version 4G Phablet - EU PLUG + GLOBAL VERSION 6GB RAM 64GB ROM GRAY) but before I do that I would like to ask about something. I'm from Poland and I don't want to pay custom duties or taxes. Is it possible? Do You mark your parcels as Gifts? I see some information about shipping and UE Warehouse - will the parcel be send from UE? If yes than maybe custom duties will be exluded? And one more thing. If I choose Expedited Shipping how long will I have to wait for the parcel? I look forward to hearing from you. Kind Regards, Kate

    By Kate Jul-26/2017 02:07:38

    A

    Hello Kate,


    The phone will be shipped from our Hongkong warehouse.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html

    The estimated time of expedited shipping to UE is 10-25 business days.

    The precise shipping time can also be affected by factors such as customs,remote locations, peak shipping periods, Holidays and Festivals,inclement weather.


  • Q

    Does this product have priority line to Brazil? I need this phone quickly

    By Rafae Augusto da Silva Jul-13/2017 01:07:04

    A

    Hello Rafae,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello i want to ask you if it is possile my order to come through your EU warehouse and then to Greece as final destination to avoid taxes. So i mean China warehouse ---> EU warehouse ---> Greece . And how is that possible to be arranged, should i include some kind of notes when i complete the order? TY in advance.

    By John Jun-26/2017 02:06:16

    A

    Hello John,
    Thanks for your inquiry.

    Sorry, we do not have the item in our EU warehouse.


  • Q

    Does the price of €377.12 include import taxes here in Germany?

    By kieffer Jun-21/2017 10:06:35

    A

    Hello kieffer,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi there ! I am interested to buy the phone ! However I have some questions ! Firstly I want to know if I will have problem with the customs in my country(Greece) and if I have to pay a duty ! And Secondly I want to know in case of anything happens with the phone, what about warranty and service ?? From Greece Thank you !

    By Kosmas Jun-21/2017 12:06:25

    A

    Hello, Kosmas

    Thank you for the inquiry.

    1. Sorry, you might need to pay tax for the order

      Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

    2. Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

    Please feel free to contact us if you have additional questions.

  • Q

    Hello, I would like to know how long it takes to get the cell phone? I'm from Mexico. And I would also like to know about the customs. Do they already come included in the price of the cell phone or would I be charged by the mail company?

    By Andrés Jun-17/2017 11:06:00

    A

    Hello Andrés,


    Firstly, kindly note you might need to pay tax.

    The tax is not included in the product's price.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html




  • Q

    Hi. J am want to buy a phone ONE PLUS 3 T GLOBAL Version A3003. And J am need to write to the postal box--- MP 3 PLAYER and total value is 18 usd. It is possible ? J am need this because my custume declaretion. Thank . Sergej Krolenko, CZECH Republic

    By Serg Krol Jun-17/2017 12:06:41

    A

    Hello Serg,

    Thanks for your inquiry.
    According to our website's policy import taxes are solely customer's responsibility.
    Please check this link http://www.gearbest.com/about/faq.html.


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately,we have no control over these regulations and potential import duties.


    For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


  • Q

    Greetings. For Brazil, there are high taxes. Is it possible to send with lower value in invoice? Thank you!

    By Raphael Jul-10/2017 08:07:51

    A

    Hello Raphael,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    I bought one. Please tell me if you are giving the Dash Charge adaptator with the smartphone or just a simple one. Let me know if I have to buy it on an other website. Thanks

    By sarah Jun-16/2017 03:06:26

    A

    Hello sarah,


    It should be Dash Charge adaptator .

  • Q

    As I'm about to purchase this phone the following question arose: In the case I'd like to return the product within 30 days, will I get my money (paypal) back and would I have to pay for shipping (back from Germany) myself? Also, in case I keep it, where do I send it for warranty repairs? Thanks for your answers & greetings from Nuernberg!

    By Victor Oliver Jun-13/2017 02:06:08

    A

    Hello Victor
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html