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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (97)
  • Product information (80)
  • Stock status (3)
  • Payment (1)
  • About shipping (12)
  • Others (1)
  • Q

    if i order this phone with priority eu express,do i have a problem with greek custom

    By Stefanos Sep-17/2017 05:09:16

    A

    Hello Stefanos,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello. Is this smartphone shipped to France? if yes, is there something to pay or wait once it arrives at Customs? Thank you

    By AlePaco Sep-17/2017 12:09:08

    A

    Hello AlePaco,


    We ship this item from HK warehouse.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Dear Warehouse HK version has LTE B4 ?

    By Pedro Eduardo Reyes Cabañas Sep-17/2017 10:09:11

    A

    Hello Pedro,
    Yes it has.

  • Q

    hi i don't understand if this device is global version and if it has banda 20 for italy.

    By aldo Sep-17/2017 08:09:22

    A

    Hello aldo,
    It's global version, it has B20.

  • Q

    Hi, what what kind of power plug-in has a charger ? Is it compatible with Polish EU standard (220 V , 2 rods) ?

    By Robert_S Sep-17/2017 07:09:40

    A

    Hello Robert_S,
    It doesn't has plug, we will offer you an EU adapter so you can use this item in your country.

  • Q

    Hi, Which camera sensor came on this batch of phones? Sony IMX 258 or Samsung? Best regards

    By Luís Sep-15/2017 10:09:30

    A

    Hello Luís,


    The camera is Samsung.


    Let me know if you need any further assistance.


  • Q

    Is this Redmi Note 4 or Redmi Note 4x? I need to buy the accessories with the correct design for it.

    By Daniel Sep-14/2017 09:09:16

    A

    Hello Daniel,
    Thank you for your inquiry.

    The model is Xiaomi Redmi Note 4.

    Let me know if you need any help.

  • Q

    Hello, wich Android system is at the "Xiaomi Redmi Note 4 4G Phablet" installed, it has the MIUI 8? regards

    By Benno Sep-14/2017 04:09:15

    A

    Hello Benno,
    System: MIUI 8 OS.

  • Q

    In Greece my comzpany frequency is 4G LTE 800/1800/2600Mh. Can i use XIAOMI NOTE 4 GLOBAL 4GB/64GB without a problem? thank you!

    By Achilleas Sep-13/2017 08:09:00

    A

    Hello Achilleas,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    FDD-LTE B1/B3/B4/B5/B7/B8/B20 TD-LTE B38/B40

  • Q

    Dear sirs, why dont you ship orders because no stock, but suddenly it is on stock again ?

    By Noah Sep-13/2017 06:09:29

    A

    Hello Noah,
    We except ship this item between Sep 16 - Sep 28.

Prev 1 234 ... 10Go To: GO

  • Q

    Dear Warehouse HK version has LTE B4 ?

    By Pedro Eduardo Reyes Cabañas Sep-17/2017 10:09:11

    A

    Hello Pedro,
    Yes it has.

  • Q

    hi i don't understand if this device is global version and if it has banda 20 for italy.

    By aldo Sep-17/2017 08:09:22

    A

    Hello aldo,
    It's global version, it has B20.

  • Q

    Hi, what what kind of power plug-in has a charger ? Is it compatible with Polish EU standard (220 V , 2 rods) ?

    By Robert_S Sep-17/2017 07:09:40

    A

    Hello Robert_S,
    It doesn't has plug, we will offer you an EU adapter so you can use this item in your country.

  • Q

    Hi, Which camera sensor came on this batch of phones? Sony IMX 258 or Samsung? Best regards

    By Luís Sep-15/2017 10:09:30

    A

    Hello Luís,


    The camera is Samsung.


    Let me know if you need any further assistance.


  • Q

    Is this Redmi Note 4 or Redmi Note 4x? I need to buy the accessories with the correct design for it.

    By Daniel Sep-14/2017 09:09:16

    A

    Hello Daniel,
    Thank you for your inquiry.

    The model is Xiaomi Redmi Note 4.

    Let me know if you need any help.

  • Q

    Hello, wich Android system is at the "Xiaomi Redmi Note 4 4G Phablet" installed, it has the MIUI 8? regards

    By Benno Sep-14/2017 04:09:15

    A

    Hello Benno,
    System: MIUI 8 OS.

  • Q

    In Greece my comzpany frequency is 4G LTE 800/1800/2600Mh. Can i use XIAOMI NOTE 4 GLOBAL 4GB/64GB without a problem? thank you!

    By Achilleas Sep-13/2017 08:09:00

    A

    Hello Achilleas,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    FDD-LTE B1/B3/B4/B5/B7/B8/B20 TD-LTE B38/B40

  • Q

    Hi, I have a question 4gb version and 64gb rom, do you have 4G support in mexico? the band 4?

    By Belmontes Sep-11/2017 11:09:52

    A

    Hello Belmontes,

    Yes it has B4.

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    FDD-LTE B1/B3/B4/B5/B7/B8/B20 TD-LTE B38/B40

  • Q

    please, what is the difference between red notes 4 and red notes 4x?

    By miroslav Harvan Sep-11/2017 08:09:06

    A

    Hello miroslav,
    OS and network is different.

  • Q

    Does it have Fcc id?

    By mora merchan Sep-11/2017 03:09:07

    A

    Hello mora,
    Yes it has.

Prev 1 234 ... 8Go To: GO

  • Q

    Dear sirs, why dont you ship orders because no stock, but suddenly it is on stock again ?

    By Noah Sep-13/2017 06:09:29

    A

    Hello Noah,
    We except ship this item between Sep 16 - Sep 28.

  • Q

    They have it in stock?

    By Jorge Vargas Aug-25/2017 03:08:08

    A

    Hello Jorge,
    We have checked it for you and found the item is in stock in HK warehouse.

  • Q

    hi, Does this product have stock to sell?

    By Pedro Gonçalves Aug-02/2017 01:08:22

    A

    Hello Pedro,
    We are sorry this item not in stock now.

  • Q

    hi, i want to ask if i can pay with POSTEPAY and if i can buy the phone even the time of the flash sale is end. thank you

    By Nico Aug-21/2017 04:08:01

    A

    Hello Nico,

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx


    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.


    If you would like to pay by wire transfer or Western Union, please contact us for further details.


  • Q

    if i order this phone with priority eu express,do i have a problem with greek custom

    By Stefanos Sep-17/2017 05:09:16

    A

    Hello Stefanos,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello. Is this smartphone shipped to France? if yes, is there something to pay or wait once it arrives at Customs? Thank you

    By AlePaco Sep-17/2017 12:09:08

    A

    Hello AlePaco,


    We ship this item from HK warehouse.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, when I chose "Spanish warehouse" it will be shipping from Spain and without charged and tax or it will be shipping from HK and with charged and tax? Because there is options Spanish warehouse but HK. Thank you

    By Pavol Sep-12/2017 11:09:00

    A

    Hello Pavol,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Will there be customs charge to Croatia? Is phone shipped from China or?

    By Klindic Aug-28/2017 12:08:17

    A

    Hello Klindic,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

    We ship the package from China HK.

    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    dear seller, Is it possible to send this phone to Greece via EU warehouse in order to avoid customs fees. Also please let me know the diferences with the following phone https://www.gearbest.com/cell-phones/pp_704640.html?wid=4 Thanks in advance

    By kostas Aug-23/2017 07:08:42

    A

    Hello kostas,


    This item can only be shipped from HK warehouse.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, is there any possibility to ship to Argentina?

    By tornstein Aug-21/2017 12:08:12

    A

    Hello tornstein,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Hello, my name is Manuel, Im from Spain and I am thinking about order this Phone. I would like to know about the customs tariffs and which shipping method is the best for not pay it (Flat rate, priority lane?) Thanks. Kind regards.

    By Manuel Jimenez Martin Aug-15/2017 07:08:13

    A

    Hello Manuel,

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Hi, it's possible to send it to Portugal via Priority Shipping (without customs problems)?

    By Luís Aug-11/2017 09:08:02

    A

    Hello Luís,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello is it possible for you to send the phone as a gift. Thank you

    By Lina Aug-08/2017 08:08:37

    A

    Hello Lina,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Good day! I hear the Xiaomi productions are stopping in russian customs. Is it real? How I can bye this phone?

    By Constantine Aug-03/2017 06:08:31

    A

    Hello Constantine,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Prev 1 2Go To: GO

  • Q

    Funciona bem no brasil?

    By Thiago Aug-25/2017 07:08:56

    A

    Hello Thiago,
    For the item, please note that it is original and international ROM.

    And you can check frequency issue in the link http://maps.mobileworldlive.com/ and the information as follows:

    Network:
    2G: GSM B2/3/5/8
    3G: WCDMA B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TD-LTE B38/B40