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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (78)
  • Product information (60)
  • Stock status (2)
  • Payment (5)
  • About shipping (6)
  • Others (5)
  • Q

    Have i pay Taxes ?

    By Stefan Jul-25/2017 11:07:04

    A

    Hello Stefan,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    This smartphone have front and back flash light? You can send me one list with back and front flash ligth?

    By valdir reichow Jul-18/2017 06:07:00

    A

    Hello valdir,

    There is only back flash light.

    Please feel free to ask if you have further pre-sale questions.


  • Q

    This smartphone have frontal flash...

    By valdir reichow Jul-18/2017 05:07:13

    A

    Hello valdir,
    There is only back flash light.

    Please feel free to ask if you have further pre-sale questions.

  • Q

    Is this cell phone include a support of cell phone? Is it supported by Radio FM or not?

    By KHALIL Jul-17/2017 03:07:16

    A

    Hello KHALIL,
    Yes, it support.

  • Q

    If i order this phone now when i receive it in Greece?

    By Geo Bel Jul-15/2017 07:07:17

    A

    Hello Geo,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does this one support greek language?

    By Geo Bel Jul-15/2017 07:07:18

    A

    Hello Geo,


    Yes, it can support greek language.


    Let me know if you need any further assistance.


  • Q

    Cuanto costaría el envio hasta Perú? Gracias de antemano

    By Martha Jul-12/2017 09:07:15

    A

    Hello Martha,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Pretendo comprar o smatphone mas sou do Brasil queria saber e ele tem o idioma em português

    By Alexsandro Jul-07/2017 04:07:02

    A

    Hello Alexsandro,


    Yes, it can support Portuguese language.


    Let me know if you need any further assistance.


  • Q

    Hello. It comes with both windows / android operating systems? It supports two chips and has one more sdcard slot?

    By Sandro Jul-04/2017 04:07:58

    A

    Hello Sandro,


    It comes with one operating system-Android OS.

    It support dual SIM and it has one TF card slot.

    Thank you for your inquiry.

  • Q

    ola. ele vem com os dois sistemas operacionais windows/android? ele suporta dois chips e tem mais um slot de sdcard?

    By Sandro Jul-04/2017 04:07:35

    A

    Hello Sandro,
    It is Android 6.0.

    And it is dual SIM dual standby, nano + micro SIM.

    Let me know if you need any help.

Prev 1 234 ... 8Go To: GO

  • Q

    This smartphone have front and back flash light? You can send me one list with back and front flash ligth?

    By valdir reichow Jul-18/2017 06:07:00

    A

    Hello valdir,

    There is only back flash light.

    Please feel free to ask if you have further pre-sale questions.


  • Q

    This smartphone have frontal flash...

    By valdir reichow Jul-18/2017 05:07:13

    A

    Hello valdir,
    There is only back flash light.

    Please feel free to ask if you have further pre-sale questions.

  • Q

    Is this cell phone include a support of cell phone? Is it supported by Radio FM or not?

    By KHALIL Jul-17/2017 03:07:16

    A

    Hello KHALIL,
    Yes, it support.

  • Q

    Does this one support greek language?

    By Geo Bel Jul-15/2017 07:07:18

    A

    Hello Geo,


    Yes, it can support greek language.


    Let me know if you need any further assistance.


  • Q

    Pretendo comprar o smatphone mas sou do Brasil queria saber e ele tem o idioma em português

    By Alexsandro Jul-07/2017 04:07:02

    A

    Hello Alexsandro,


    Yes, it can support Portuguese language.


    Let me know if you need any further assistance.


  • Q

    Hello. It comes with both windows / android operating systems? It supports two chips and has one more sdcard slot?

    By Sandro Jul-04/2017 04:07:58

    A

    Hello Sandro,


    It comes with one operating system-Android OS.

    It support dual SIM and it has one TF card slot.

    Thank you for your inquiry.

  • Q

    ola. ele vem com os dois sistemas operacionais windows/android? ele suporta dois chips e tem mais um slot de sdcard?

    By Sandro Jul-04/2017 04:07:35

    A

    Hello Sandro,
    It is Android 6.0.

    And it is dual SIM dual standby, nano + micro SIM.

    Let me know if you need any help.

  • Q

    Hello this product have a gps ? Thank you...

    By Fotis Jul-02/2017 12:07:55

    A

    Hello Fotis,


    Yes. The phone has GPS function.

    Thank you for your inquiry.

  • Q

    Hello! Which SIM socket knows the LTE connection? Micro or nano! Thanks! Have a nice day!

    By Andreas Jun-28/2017 10:06:58

    A

    Hello Andreas,


    Both slots have LTE connection.

    Thank you for your inquiry.


  • Q

    Does this phone work on network 4G frequency 1700/2100MHz?? and LTE ???

    By Christian Jun-16/2017 11:06:33

    A

    Hello Christian,


    4G: FDD-LTE 800/900/1800/2100/2600MHz.

Prev 1 23456Go To: GO

  • Q

    If i order this phone now when i receive it in Greece?

    By Geo Bel Jul-15/2017 07:07:17

    A

    Hello Geo,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Good day I see this unit will ship between 12-24 February, Is there an exact date as I would like to purchase this phone and have it shipped as soon as possible? Thanks in advance

    By John Feb-09/2017 09:02:56

    A

    Hello John,


    Thank you for your inquiry.

    Yes,it's in stock now,usually we need 1-3 days to process an order,then we will ship your order,so if you place now,we will ship it in 3 days.

  • Q

    Have i pay Taxes ?

    By Stefan Jul-25/2017 11:07:04

    A

    Hello Stefan,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    hello i work in affiliate in clickbank and jvzoo i have expérience in promote product if you want i can promote to your product just give me special price for me

    By tamzgha tv Jun-06/2017 01:06:36

    A

    Hello tamzgha,


    Please kindly contact our Facebook team via email here: facebook@gearbest.com.


  • Q

    hello i work in affiliate in clickbank and jvzoo i have expérience in promote product if you want i can promote to your product just give me special price for me

    By tamzgha tv Jun-06/2017 12:06:24

    A

    Hello tamzgha,


    Please kindly contact our Facebook team via email here: facebook@gearbest.com.


  • Q

    السلام عليكم طريقة الدف عند التسليم او قبل التسليم

    By noureddine Mar-05/2017 12:03:50

    A

    Hello noureddine,


    Sorry, we can only accept payment in advance before order processing.
    To learn more about our conditions of payment http://www.gearbest.com/about/payment-methods.html

    Thanks for your inquiry.

  • Q

    I would like to know which shipping does not pay Customs for shipments to Italy. Thank you Francesco

    By FRANCESCO Feb-12/2017 05:02:31

    A

    Hello Customer,

    The duty depends on your local customs but not the shipping company.

    But the flat rate shipping have less possibility to be charged. And it doesn't have the tracking number.

  • Q

    Cuanto costaría el envio hasta Perú? Gracias de antemano

    By Martha Jul-12/2017 09:07:15

    A

    Hello Martha,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Have you had any experience of customers getting charged VAT when delivering to the UK from Hong Kong warehouse? Should I risk it and buy the cheaper one or order from EU warehouse and be safer? Thanks

    By Jesuisperdu Jun-06/2017 12:06:39

    A

    Hello, Jesuisperdu

    Thank you for the inquiry.

    Sorry, you might need to pay tax for orders shipped from both HK and EU warehouse.

    We suggest you choose EU warehouse.

    Please feel free to contact us if you have additional questions.

  • Q

    Oi Este Produto Pode Ser Enviado Para O Brasil ?

    By Lucas Apr-17/2017 01:04:37

    A

    Hello Lucas,
    Yes, we can ship it to Brazil. Please feel free to order.

    Let me know if you need any help.

  • Q

    exatamente que dia será feito o envio , caso eu compre hoje?

    By Diego Andrade Apr-07/2017 11:04:24

    A

    Hello Diego,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    AOA Sir.. How can I place my order to get this device?? Secondly is it compitible with Networks in Pakistan???

    By Ali Jan-16/2017 03:01:20

    A

    Hello Ali,

    Thank you for your inquiry.

    Add the items to the shopping cart, and click 'Proceed to Checkout'. After confirming and selecting the essential options, click 'Place the Order'. The website will take you to the payment page.

    It is unlocked for Worldwide use. Please ensure local area network is compatible. Click here:http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    hellow . can free shipping ?

    By Theway Jan-05/2017 05:01:07

    A

    Hello Theway,

    It depends on your shipping address.

    You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
    The price shown on the on the product page is the item price, shipping cost is not included.
    Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

  • Q

    Good afternoon! And what kind of battery

    By Sergey Jun-16/2017 06:06:01

    A

    Hello Sergey,
    Battery Capacity (mAh): 3000mAh.
    Battery Type: Non-removable.

  • Q

    have you any idet custom fees in norway fro Oukitel K6000 Pro 4G Phablet  , another question it is possible to declare that has llower price?

    By ihsan May-17/2017 10:05:10

    A

    Hello ihsan,


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


  • Q

    Does this phone come with an earpiece in its box?

    By Awotoruvie Ovie Michael Apr-28/2017 11:04:43

    A

    Hello Awotoruvie,

    There is no earpiece for the item.

    Please check the package contents:
    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    Silicone Case: 1
    English Manual : 1
    SIM Needle: 1

  • Q

    What about wearrancy for italian customers.? Do you have a service center in Italy? If the answer is yes, where is it?

    By Ivole Feb-14/2017 11:02:35

    A

    Hello Ivole
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

    There is no service center in Italy.

  • Q

    3g or 4g lte will work in mexico?

    By Cesar Jan-05/2017 01:01:29

    A

    Hello Cesar,
    Network type: GSM+WCDMA+FDD-LTE
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

    Unlocked for Worldwide use. Please ensure local area network is compatible. Please check with your carrier/provider before purchasing this item.