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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (87)
  • Product information (60)
  • Stock status (10)
  • Payment (0)
  • About shipping (10)
  • Others (7)
  • Q

    Hi, this phone have 800MHz band ?

    By Vincent Sep-14/2017 12:09:29

    A

    Hello Vincent,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM: B2/B3/B5/B8
    CDMA: 1X/EVDO BC0
    WCDMA: B1/B2/B5/B8
    TD-SCDMA: B34/39
    FDD-LTE: B1/B3/B5/B7
    TD-LTE: B38/B39/B40/B41

  • Q

    This phone works in brazilian portuguese language?

    By Paulo Sérgio Sep-07/2017 11:09:03

    A

    Hello Paulo,
    This item has Portuguese language .

  • Q

    Hello, does this cellphone come with the Global or international ROM?

    By Nilton S de Souza Aug-21/2017 01:08:36

    A

    Hello Nilton,
    International ROM.

  • Q

    Which version of miui is installed on this phone? Can it be shipped to italy?

    By Asif Aug-21/2017 10:08:09

    A

    Hello Asif,
    System: MIUI 8 ( base on Android 6.0 )

    It can be ship to Italy.

  • Q

    voce tem ele em estoque agora

    By tulio Aug-17/2017 08:08:34

    A

    Hello tulio,
    Yes, this item in stock now.

  • Q

    You have the product available for purchase today.

    By tulio Aug-17/2017 04:08:26

    A

    Hello tulio,

    Yes, the item is in stock in Chinese warehouse.

    Please rest assured.


  • Q

    Morning..it support spanish language,, which languages does it support?

    By Me Aug-17/2017 04:08:41

    A

    Hello Me,


    This phone support Spainish language.
    Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Romanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengali, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese

  • Q

    Is the phone a WiFi hotspot (i.e. router)? In other words, can my laptop access the internet through the phone?

    By D Ross Aug-16/2017 07:08:48

    A

    Hello D,
    Yes it has WiFi hotspot.

  • Q

    Hello! I want know more about package. Is there film and case?

    By Ivan Aug-15/2017 08:08:25

    A

    Hello Ivan,
    This item contains :

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    SIM Needle: 1

  • Q

    Good morning, when will Italian language be included? regards

    By gianni Aug-15/2017 01:08:00

    A

    Hello gianni,
    Thanks for your inquiry.

    Sorry, the item does not support Italian language.

Prev 1 234 ... 9Go To: GO

  • Q

    Hi, this phone have 800MHz band ?

    By Vincent Sep-14/2017 12:09:29

    A

    Hello Vincent,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM: B2/B3/B5/B8
    CDMA: 1X/EVDO BC0
    WCDMA: B1/B2/B5/B8
    TD-SCDMA: B34/39
    FDD-LTE: B1/B3/B5/B7
    TD-LTE: B38/B39/B40/B41

  • Q

    This phone works in brazilian portuguese language?

    By Paulo Sérgio Sep-07/2017 11:09:03

    A

    Hello Paulo,
    This item has Portuguese language .

  • Q

    Hello, does this cellphone come with the Global or international ROM?

    By Nilton S de Souza Aug-21/2017 01:08:36

    A

    Hello Nilton,
    International ROM.

  • Q

    Which version of miui is installed on this phone? Can it be shipped to italy?

    By Asif Aug-21/2017 10:08:09

    A

    Hello Asif,
    System: MIUI 8 ( base on Android 6.0 )

    It can be ship to Italy.

  • Q

    Morning..it support spanish language,, which languages does it support?

    By Me Aug-17/2017 04:08:41

    A

    Hello Me,


    This phone support Spainish language.
    Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Romanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengali, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese

  • Q

    Is the phone a WiFi hotspot (i.e. router)? In other words, can my laptop access the internet through the phone?

    By D Ross Aug-16/2017 07:08:48

    A

    Hello D,
    Yes it has WiFi hotspot.

  • Q

    Hello! I want know more about package. Is there film and case?

    By Ivan Aug-15/2017 08:08:25

    A

    Hello Ivan,
    This item contains :

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    SIM Needle: 1

  • Q

    Does it work 100% in Brazil? Even the 4G? Thank you!

    By Leonardo Coelho Aug-13/2017 10:08:35

    A

    Hello Leonardo,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM: B2/B3/B5/B8
    CDMA: 1X/EVDO BC0
    WCDMA: B1/B2/B5/B8
    TD-SCDMA: B34/39
    FDD-LTE: B1/B3/B5/B7
    TD-LTE: B38/B39/B40/B41

  • Q

    Hi. It will work on band 7 2600mhz?

    By Ph Aug-13/2017 04:08:05

    A

    Hello Ph,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM: B2/B3/B5/B8
    CDMA: 1X/EVDO BC0
    WCDMA: B1/B2/B5/B8
    TD-SCDMA: B34/39
    FDD-LTE: B1/B3/B5/B7
    TD-LTE: B38/B39/B40/B41

  • Q

    Hello. I want to ask if i will can call from Moldavian SimCard (Moldcell or Orange)? I am a begginer in buying Cell phones and i want to be trusted in it.

    By F. Aug-12/2017 06:08:56

    A

    Hello F.,


    This phone supports Moldcell's or Orange's SIM card in Moldavia.

    Thank you for your inquiry.

Prev 1 23456Go To: GO

  • Q

    voce tem ele em estoque agora

    By tulio Aug-17/2017 08:08:34

    A

    Hello tulio,
    Yes, this item in stock now.

  • Q

    You have the product available for purchase today.

    By tulio Aug-17/2017 04:08:26

    A

    Hello tulio,

    Yes, the item is in stock in Chinese warehouse.

    Please rest assured.


  • Q

    When will you have the black model available?

    By PH Aug-08/2017 09:08:59

    A

    Hello PH,


    Sorry that currently there is no color black version for this model.

    Thank you for your inquiry.

  • Q

    helloo do you have this model on black in stock?

    By Andy Aug-02/2017 04:08:59

    A

    Hello Andy,
    We are sorry we don't have black version.

  • Q

    When Gray color will be available again? I don't like white in front (in gray version it is black).

    By Bruno Jul-06/2017 01:07:57

    A

    Hello Bruno,
    We are sorry this item out of stock now.

  • Q

    When will this phone be in stock again?

    By Mr. K Jul-02/2017 01:07:46

    A

    Hello Mr.,
    We are sprru this item out of stock.

  • Q

    não tem mais o preto ?

    By Aurelio De Jesus Jun-27/2017 10:06:47

    A

    Hello Aurelio,
    This item in stock now.

  • Q

    There are stock now? Can i choose the version of the firmeware. thanks

    By Sergio Jun-18/2017 06:06:25

    A

    Hello, Sergio,

    Thank you for the inquiry.

    Sorry, the item is back-ordered, we expect to ship it at around June-25th if you order it at today.

    The firmware is MIUI 8, sorry but you can not choose the firmware for this item.

    Please feel free to contact us if you have additional questions.


  • Q

    When will the grey/black version be in stock again?

    By Flexi Jun-17/2017 07:06:00

    A

    Hello, Flexi

    Thank you for the inquiry.

    Sorry, the Grey / Black version is not in stock now.

    You might consider the silver version product instead.

    Please feel free to contact us if you have additional questions.

  • Q

    Hi, when you will have this product again ? and for what shipping method can i select for mexico?

    By Eric Tomé Jun-06/2017 06:06:31

    A

    Hello Eric,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.

    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


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  • Q

    Why no shipping to Russia? Import ban on Xiaomi in Russia was canceled.

    By Roman Aug-14/2017 08:08:41

    A

    Hello Roman,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Is it possible to send to Russia?

    By Roman Aug-14/2017 07:08:02

    A

    Hello Roman,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    What abou t taxes in greece??Shall i have fees or more extra money to give?

    By Γιώργος Μπάτσικας Aug-01/2017 07:08:26

    A

    Hello Γιώργος,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi, standard shipping (7-15) like italy expresse is available for the Calabria region in Italy from HK warehouse?

    By Fabio Aug-01/2017 06:08:10

    A

    Hello Fabio,

    Yes,it is.

    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    por que no envian a guatemala este productos y otros====????' gracia

    By Josue Lopez Jul-08/2017 10:07:45

    A

    Hello Josue,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Hi I want to buy this phone in England, you do not know what fee and taxes I will pay in England?

    By Alexandr Jul-04/2017 04:07:26

    A

    Hello Alexandr,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    hi my friend i am fromm greece an i am interested in this phone what shiping method should i choose so i won't pay customs?

    By PANAGIOTIS Jul-04/2017 01:07:50

    A

    Hello PANAGIOTIS,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    available right now? foe spain?

    By Sergio Jun-19/2017 11:06:08

    A

    Hello Sergio,
    Yes.

  • Q

    Hello. Can you ship Xiaomi Mi5s to Russia? Our custom pass Xiaomi through the border now.

    By Denis Jun-06/2017 04:06:38

    A

    Hello, Denis

    Thank you for the inquiry.

    Unfortunately, due to customs rules, we can not ship the item to Russia at this time.

    Please feel free to contact us if you have additional questions.

  • Q

    Hello if i choose expedited shipping for greece , is it safe for tax and customs ? thanks

    By giorgos Jun-04/2017 05:06:05

    A

    Hello giorgos,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Good morning, when will Italian language be included? regards

    By gianni Aug-15/2017 01:08:00

    A

    Hello gianni,
    Thanks for your inquiry.

    Sorry, the item does not support Italian language.

  • Q

    Hello, I would like to know if I can use this phone in Spain. Thank you very much.

    By Mónica Fernández Jul-11/2017 08:07:44

    A

    Hello Mónica,

    Network:
    GSM: B2/B3/B5/B8
    CDMA: 1X/EVDO BC0
    WCDMA: B1/B2/B5/B8
    TD-SCDMA: B34/39
    FDD-LTE: B1/B3/B5/B7
    TD-LTE: B38/B39/B40/B41

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

  • Q

    Is there any way to send it to Argentina?

    By Ezequiel Jul-02/2017 12:07:45

    A

    Hello Ezequiel,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    This phone it´s free of taxes, it´s from europe warehouse or from china or hongkong warehouse?

    By Miguel Jun-21/2017 10:06:22

    A

    Hello Miguel,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    LLEVA NFC

    By MANEL Jun-15/2017 09:06:49

    A

    Hello MANEL,


    It doesn't support NFC.

  • Q

    1) Do you give me any warranty about the Xiaomi mi5s? Other pages give me 1 year of warranty. 2) Is that phone original xiaomi mi5s or is it a false copy? Thanks!

    By david m May-31/2017 07:05:55

    A

    Hello david,


    Rest assured that all of our products are genuine and original items.

    Please feel free to order anytime.

    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Hello, what kind of rom will be in the smartphone: Stable, developer or other and what number.

    By Raimondo May-29/2017 04:05:26

    A

    Hello Raimondo,


    It should be stable official ROM.