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Home > > > Laptops

Customer Questions & AnswersAsk a question

  • All (45)
  • Product information (32)
  • Stock status (2)
  • Payment (0)
  • About shipping (10)
  • Others (1)
  • Q

    Hi Gearbest, It it possible to get an Australian power plug for this laptop, or can you add an adaptor? Thanks Martin

    By Martin Tong Sep-13/2017 08:09:48

    A

    Hello Martin,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Does this laptop have a M2 slot for connecting the SSD on the back cover?

    By DIN Sep-13/2017 03:09:34

    A

    Hello DIN,


    Sorry it can not support M2 slot for connecting the SSD on the back cover.


    Let me know if you need any further assistance.


  • Q

    Hello dear Gearbest, I am insterested in buying this laptop from a Eu warehouse to avoid tax and import fee's. Is it possible to inform me if tu have stock? Regards AJ

    By Alex Sep-04/2017 03:09:59

    A

    Hello Alex,
    We are sorry this item in stock in CN and HK warehouse only.

  • Q

    Hi. will I have to pay separate fees (i.e. import duty) to the courier if this item is delivered to the UK?

    By D B Calpin Sep-03/2017 06:09:22

    A

    Hello D,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Sir is the screen matte, because in all Youtube reviews & textual reviews they are saying its matter screen ?

    By Mehul Sep-02/2017 06:09:05

    A

    Hello Mehul,

    Yes, it is screen matte.

  • Q

    Hello i would like it if the laptop We can install another bone than windows 10 ? Cdt.

    By Dylan Jun-28/2017 09:06:51

    A

    Hello Dylan,
    Yes, you can install it.

  • Q

    Hello! Please confirm whether this product comes with a Matt display. Thank you.

    By Nima Jun-08/2017 05:06:15

    A

    Hello Nima,
    Thanks for your inquiry.


    There is no Matt display include.



  • Q

    Does this have office on it?

    By andre fnerd Jun-05/2017 10:06:53

    A

    Hello andre,
    No, you need install it.

  • Q

    Will the Chuwi 14.1 lapbook worķ with a USB hub or a docking station. If so, whàt brands. Thanks

    By David Jun-02/2017 04:06:07

    A

    Hello David,
    Thanks for your inquiry.


    USB Host: Yes 1 x USB 3.0+1 x USB2.0


  • Q

    Hi, Is it possible to have this product with AZERTY keyboard or just QWERTY keybord? Thanks Daniel

    By Barcelo Daniel May-27/2017 04:05:24

    A

    Hello Barcelo,


    Please check the package contents:

    Charger: 1
    Notebook: 1
    User Manual: 1

    There is no keyboard in the package.

Prev 1 2345Go To: GO

  • Q

    Hi Gearbest, It it possible to get an Australian power plug for this laptop, or can you add an adaptor? Thanks Martin

    By Martin Tong Sep-13/2017 08:09:48

    A

    Hello Martin,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Does this laptop have a M2 slot for connecting the SSD on the back cover?

    By DIN Sep-13/2017 03:09:34

    A

    Hello DIN,


    Sorry it can not support M2 slot for connecting the SSD on the back cover.


    Let me know if you need any further assistance.


  • Q

    Sir is the screen matte, because in all Youtube reviews & textual reviews they are saying its matter screen ?

    By Mehul Sep-02/2017 06:09:05

    A

    Hello Mehul,

    Yes, it is screen matte.

  • Q

    Hello! Please confirm whether this product comes with a Matt display. Thank you.

    By Nima Jun-08/2017 05:06:15

    A

    Hello Nima,
    Thanks for your inquiry.


    There is no Matt display include.



  • Q

    Does this have office on it?

    By andre fnerd Jun-05/2017 10:06:53

    A

    Hello andre,
    No, you need install it.

  • Q

    Will the Chuwi 14.1 lapbook worķ with a USB hub or a docking station. If so, whàt brands. Thanks

    By David Jun-02/2017 04:06:07

    A

    Hello David,
    Thanks for your inquiry.


    USB Host: Yes 1 x USB 3.0+1 x USB2.0


  • Q

    Hi, Is it possible to have this product with AZERTY keyboard or just QWERTY keybord? Thanks Daniel

    By Barcelo Daniel May-27/2017 04:05:24

    A

    Hello Barcelo,


    Please check the package contents:

    Charger: 1
    Notebook: 1
    User Manual: 1

    There is no keyboard in the package.

  • Q

    Can i expand the SSD to 256gb m.2????

    By Jackson Pool May-14/2017 06:05:30

    A

    Hello Jackson,


    External Memory: TF card up to 128GB (not included)

  • Q

    Can I add an ssd on this lapbook?

    By Hermy Apr-22/2017 02:04:27

    A

    Hello Hermy,
    Yes, you can add a ssd on this lapbook.

  • Q

    hey. i'm live in Italy, can i order this item? thanks

    By Kwasi Apr-12/2017 02:04:11

    A

    Hello Kwasi,
    Yes.

Prev 1 234Go To: GO

  • Q

    Hello i would like it if the laptop We can install another bone than windows 10 ? Cdt.

    By Dylan Jun-28/2017 09:06:51

    A

    Hello Dylan,
    Yes, you can install it.

  • Q

    Will it be available in Europe soon ? Tnaks

    By Luc Poilot May-18/2017 08:05:23

    A

    Hello, Luc,

    Thank you for the inquiry.

    Sorry, the item is back-ordered, we expect to ship it at around 1-June if you order it at today.

    Please feel free to contact us if you have additional questions.


  • Q

    Hello dear Gearbest, I am insterested in buying this laptop from a Eu warehouse to avoid tax and import fee's. Is it possible to inform me if tu have stock? Regards AJ

    By Alex Sep-04/2017 03:09:59

    A

    Hello Alex,
    We are sorry this item in stock in CN and HK warehouse only.

  • Q

    Hi. will I have to pay separate fees (i.e. import duty) to the courier if this item is delivered to the UK?

    By D B Calpin Sep-03/2017 06:09:22

    A

    Hello D,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello! How fast will you send me the goods?

    By Sergey Apr-11/2017 08:04:45

    A

    Hello Sergey,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    is there an offer for unexpedited shipping?

    By jd Apr-10/2017 05:04:38

    A

    Hello jd,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    How much will it cost to deliver it to a shipper in china who will deliver it to me in Kenya?

    By Job N Muriuki Mar-11/2017 08:03:22

    A

    Hello Job,
    Our system will calculate the shipping cost according to the address.

    Put the item to your cart and click the button"Proceed to Checkout". After you fill the address form you can check the shipping fee in details.

  • Q

    Hello, when will shipping from EU warehouse be possible? Kind regards, Doma

    By Doma Feb-27/2017 07:02:09

    A

    Hello Doma,


    Sorry. This item is unavailable in our EU warehouse now, we can not ensure when it will be available again. Please kindly pay attention in the product page, when we get it in stock, we will list the option of warehouse in there.

    Thanks for your inquiry.


  • Q

    Hi, Is it possible to ship this item as gift, because in India we have to pay huge customs tax for orders more than $100.

    By Mazharoddin Feb-16/2017 08:02:55

    A

    Hello Mazharoddin,
    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

  • Q

    Hi, Do i will have to pay customs fee for a delivery in France with your shipping method? Regards

    By Mehdi Jan-26/2017 04:01:40

    A

    Hello Mehdi
    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
    For more details: http://www.gearbest.com/about/faq.html

  • Q

    Will you be able to ship this to Europe with priority line in the future?

    By harry Jan-20/2017 09:01:52

    A

    Hello harry,
    The shipping method depends on the item and destination.

    When you check out, you will see the option for priority shipping, If there is no priority shipping, it means we can not ship it out by priority shipping.

  • Q

    how long would it take roughly to get to the uk from date of purchase?

    By Damian Jan-13/2017 08:01:36

    A

    Hello Damian,
    After you paid it, we will take 3-5 business days to process the order, then we wil ship it out.


    The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

    The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

    The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.


  • Q

    Hello, values under $200 USD are tax free to import in Philippines. Would it be possible to adjust the invoice accordingly? Thank you

    By Peter P. Sauer Feb-15/2017 06:02:35

    A

    Hello Peter


    Thank you for your inquiry.

    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Thank you, Let me know if you need any help.

    Have a nice day!