Save big on our app!
Ship to / USD
Language
Support Center
  • • One stop service: solve all your problems
  • • Orders Tracking and shipped out notification
  • • More campaigns More discounts
  • • Need help before making an order?
  • • Chat with us in real-time.
  • • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
  • • Multi language service
  • • 24H service
  • All Categories
  • Appliances
  • Outdoors & Sports
  • Home & Garden
  • Tablet PC & Accessories
  • Watches & Jewelry
  • Consumer Electronics
  • Surprise Bag
  • Health & Beauty
  • Bags & Shoes
  • Apparel
  • Hot Products
  • Electrical & Tools
  • Gaming
  • Baby & Kids
  • Toys & Hobbies
  • LED Lights & Flashlights
  • Automobiles & Motorcycle
  • Computers & Networking
  • Mobile Phones

Home > > > Robot Vacuum

Customer Questions & AnswersAsk a question

  • All (84)
  • Product information (48)
  • Stock status (9)
  • Payment (3)
  • About shipping (22)
  • Others (2)
  • Q

    Hi, Im planning to order a4s to ireland. any chance to avoid taxes or Vat? Could you reduce parcel value? I think this would be the only way to reduce possibility of charges. cheers

    By Kamila Oct-17/2017 09:10:33

    A

    Hello Kamila,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi, can you please tell me when will be this product available in EU warehouse?

    By Agnes Oct-16/2017 06:10:06

    A

    Hello Agnes,
    We are sorry we don't have this plan yet.

  • Q

    Does this Vacuum contains HEPA filter?

    By Modrzejewski Oct-14/2017 09:10:33

    A

    Dear Modrzejewski,


    Thank you for your inquiry.

    Package Contents: 1 x Vacuum Cleaner, 1 x Charging Base, 1 x Remote Controller, 1 x Adapter, 2 x Side Brush, 1 x Mop, 2 x AAA Battery, 1 x Cleaning Brush, 1 x Dust Box, 1 x Water Tank Box


  • Q

    Hi! Can you tell me when will be this product in EU stock? Thank you!

    By Jozsef Sep-20/2017 08:09:43

    A

    Hello Jozsef,
    We are sorry this item in stock in CN warehouse only.

  • Q

    where is your EU Warehouse located which country? yhank you

    By lee Sep-10/2017 04:09:59

    A

    Hello lee,
    In UK.

  • Q

    Can you ship a product with EMS? I found they have no import costs for low value products

    By Antonis Aug-12/2017 06:08:37

    A

    Hello Antonis,


    You can check the available shipping methods for the item during checkout. If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    I want to order this product in greece. Do you know if there are any customs expenses? Thank you

    By Antonis Aug-12/2017 06:08:40

    A

    Hello Antonis,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Buongiorno. Io mi trovo in Italia, precisamente a Genova. Quanto mi costano le spese doganali? Ho guardato sul link che avete messo in un altro post ma non riesco ad usarlo! A parte le spese doganali e quelle del prodotto, ce ne sono altre da sostenere? Grazie!

    By Daniela Jul-13/2017 12:07:15

    A

    Hello Daniela,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    When will it be available and is there a chance for shipping from the EU? All the best

    By Agata Jul-03/2017 03:07:24

    A

    Hello Agata,

    Unfortunately, we are very sorry to inform you that the item cannot be sold anymore on our website due to supplier's issues.

    You can choose V7S PRO.

  • Q

    Hi, I do not see all answers in one page and also I do not have time to search all pages. Do you send an invoice after purchasing a vacuum? Tom from Poland

    By Tom Jun-16/2017 05:06:03

    A

    Hello Tom,

    I will send the invoice to you after delivery.


Prev 1 234 ... 9Go To: GO

  • Q

    Does this Vacuum contains HEPA filter?

    By Modrzejewski Oct-14/2017 09:10:33

    A

    Dear Modrzejewski,


    Thank you for your inquiry.

    Package Contents: 1 x Vacuum Cleaner, 1 x Charging Base, 1 x Remote Controller, 1 x Adapter, 2 x Side Brush, 1 x Mop, 2 x AAA Battery, 1 x Cleaning Brush, 1 x Dust Box, 1 x Water Tank Box


  • Q

    Do you have US plug for this one? Thanks

    By Abigail Han Jun-07/2017 09:06:42

    A

    Hello Abigail,

    It comes you with an US plug.

  • Q

    I am staying in Malaysia. How should i claim warranty if there is any problem?

    By Choy Hoong May-30/2017 10:05:05

    A

    Hello Choy
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    is it possible to have with European plug please? Thank you

    By GILLY EUSTACE May-23/2017 03:05:36

    A

    Hello GILLY,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    is there a warranty on the product?

    By Xiao May-17/2017 01:05:30

    A

    Hello ,

    Yes, it has one year warranty.


    Please review our warranty here: http://www.gearbest.com/about/warranty-and-return.html


  • Q

    I will be ordering from the USA. But in product information it says "Custom Option: Chinese Plug" I can't change it or de-select it. Will you still be sending plug for USA?

    By Xiao May-17/2017 12:05:26

    A

    Hello Xiao,

    If you make an order, it will come you with an US Plug.

    Let me know if you need any help.

  • Q

    salve, nella confezione sono inclusi i pezzi di ricambio? si paga la dogana per la spedizione in Italia?

    By Hally May-08/2017 05:05:13

    A

    Hello Hally,


    Package Contents: 1 x Vacuum Cleaner, 1 x Charging Base, 1 x Remote Controller, 1 x Adapter, 2 x Side Brush, 1 x Mop, 2 x AAA Battery, 1 x Cleaning Brush, 1 x Dust Box, 1 x Water Tank Box


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, IF I order can I you send EU plug?

    By Silvio May-06/2017 06:05:37

    A

    Hello Silvio,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    BUENOS DIAS. QUIERO SABER SI SUBE A LAS ALFOMBRAS PARA LIMPIARLAS. gRACIAS

    By JOSEFA LINO MARTINEZ May-05/2017 03:05:33

    A

    Hello JOSEFA,

    Easy to deal with a variety of environments

    Whether it is confetti debris, cigarette butts and ash, or beans and seeds shell, it is easy for you to clean them up. Suitable for floor, cement, ceramic tile, wooden floor, undercoat carpet


  • Q

    Este producto está disponible desde el almacén de Europa? Cuál es el precio en ese caso? Existe con envío gratis? Vienen instrucciones en español? Cuál es la potencia de succión?

    By julia Apr-21/2017 05:04:58

    A

    Hello julia,

    1.The item is available in our Spain warehouse.

    2.The item now is $179.99.

    3.You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.

    4. We do not have instructions in Spanish.

    5. The suction power is 600pa.



Prev 1 2345Go To: GO

  • Q

    Hi, can you please tell me when will be this product available in EU warehouse?

    By Agnes Oct-16/2017 06:10:06

    A

    Hello Agnes,
    We are sorry we don't have this plan yet.

  • Q

    Hi! Can you tell me when will be this product in EU stock? Thank you!

    By Jozsef Sep-20/2017 08:09:43

    A

    Hello Jozsef,
    We are sorry this item in stock in CN warehouse only.

  • Q

    I want to order this product in greece. Do you know if there are any customs expenses? Thank you

    By Antonis Aug-12/2017 06:08:40

    A

    Hello Antonis,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    When will it be available and is there a chance for shipping from the EU? All the best

    By Agata Jul-03/2017 03:07:24

    A

    Hello Agata,

    Unfortunately, we are very sorry to inform you that the item cannot be sold anymore on our website due to supplier's issues.

    You can choose V7S PRO.

  • Q

    Boa tarde, existe em stock no armazém em Espanha? Como faço para enviarem o plug para UE?

    By Marco Aurélio Mendes Godinho May-04/2017 09:05:26

    A

    Hello Marco,
    Thanks for your inquiry.

    The item is not in stock in our EU warehouse.

    However, it is available in China warehouse and it does not have the EU PLUG.

  • Q

    Hi, I saw ILife V7S Pro is currently not in stock. When will it be available again for order?

    By Aldo Feb-24/2017 08:02:42

    A

    Hello Aldo
    This item usually can be sent out between Mar 13 - Mar 17

  • Q

    Hello, Do you know when the iLife V7S pro will be available with EU plug in Europe (prefered) or China ? Thanks, Laetitia

    By Laetitia Feb-24/2017 01:02:48

    A

    Hello Laetitia
    This item usually can be sent between Mar 13 - Mar 17


  • Q

    Hi, I would like to know if it's possible to buy this product right now or if it's neccessary to wait until the end of January. It says that it's in pre-sale and I wonder how this affects the delivery, Thanks

    By Jo Jan-16/2017 01:01:22

    A

    Hello Jo,


    Thank you for your inquiry.

    You can buy it now but the dispatch would be abvailable on about JAN 27.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Hola! Estoy interesada en este producto. Por favor podría decirme que significa prevenga? (He leído algo de que hay que esperar al 29 de enero, es así?). Tendrian este producto desde almacén es España o Europa? Gracias

    By Gorretti Jan-08/2017 01:01:34

    A

    Hola Gorretti,

    Esta pre-venta del elemento , el más rápido de la fecha de envío es después del 27 de enero de Preventa termina

    Va a ser enviados desde China


  • Q

    Hi! If I want buy the item, when pay the shipping price? because I click on buy and Paypal only showing the item price. Thanks! Regards

    By Valeria Mar-15/2017 01:03:40

    A

    Hello Valeria You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
    The price shown on the on the product page is the item price, shipping cost is not included.
    Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

  • Q

    hello, i wanted to know is the price for the ilife v7s ? some of the times its written as 162.50 with free shipment, and sometimes its 195.50 with free shipment.

    By Shmulik Jan-09/2017 01:01:41

    A

    Hello Shmulik,

    Thank you for your inquiry.

    Please feel free to refer to the price shown on the item page, as sometime is discounted, the price might be lower.

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Hi. Pay the order last week and today I have returned. why? I can not find any explanation.

    By Edgar Jan-04/2017 09:01:12

    A

    Hello Edgar,
    I am sorry we send you a ticket in 2016-12-27 as you have not replied the email we send , we have to cancel your order and full refund

    AT16122712799

    Please check the ticket in my account my ticket that will be able to find it

  • Q

    Hi, Im planning to order a4s to ireland. any chance to avoid taxes or Vat? Could you reduce parcel value? I think this would be the only way to reduce possibility of charges. cheers

    By Kamila Oct-17/2017 09:10:33

    A

    Hello Kamila,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    where is your EU Warehouse located which country? yhank you

    By lee Sep-10/2017 04:09:59

    A

    Hello lee,
    In UK.

  • Q

    Can you ship a product with EMS? I found they have no import costs for low value products

    By Antonis Aug-12/2017 06:08:37

    A

    Hello Antonis,


    You can check the available shipping methods for the item during checkout. If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Buongiorno. Io mi trovo in Italia, precisamente a Genova. Quanto mi costano le spese doganali? Ho guardato sul link che avete messo in un altro post ma non riesco ad usarlo! A parte le spese doganali e quelle del prodotto, ce ne sono altre da sostenere? Grazie!

    By Daniela Jul-13/2017 12:07:15

    A

    Hello Daniela,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Does priority line shipping to Bulgaria help to avoid additional custom taxes and charges?

    By Peter Jun-14/2017 09:06:57

    A

    Hello Peter,

    Thanks for your inquiry.
    According to our website's policy import taxes are solely customer's responsibility.
    Please check this link http://www.gearbest.com/about/faq.html.


    For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


  • Q

    Hi, Is it possible to ship this item from within EU in order to avoid import tax?

    By Kacperski Jun-12/2017 05:06:22

    A

    Hello Kacperski,


    This product will be shipped from China.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Does this product ship to the USA?

    By John Jun-09/2017 10:06:22

    A

    Hello John,

    Yes, it can ship to USA.

    Be free to order it if you like.

  • Q

    I want to ask if the shipment is from the warehouse in Poland or another country EU or from China?

    By Margaret May-26/2017 12:05:17

    A

    Hello, Margaret

    Thank you for the inquiry.

    The shipment is from China.

    Please feel free to contact us if you have additional questions.

  • Q

    is possible to ship from EU country to Poland?

    By Krzysztof May-17/2017 08:05:36

    A

    Hello Krzysztof,


    We are located in China and we ship amazing items worldwide.

    Feel free to place an order today.


  • Q

    Dear Sirs, if I will order today you will send from stock in Spain or from China? BR KW

    By Krzy Wiec May-09/2017 08:05:54

    A

    Hello Krzy,


    We are located in China and we ship amazing items worldwide.

    Feel free to place an order today.


Prev 1 23Go To: GO

  • Q

    Hi, I do not see all answers in one page and also I do not have time to search all pages. Do you send an invoice after purchasing a vacuum? Tom from Poland

    By Tom Jun-16/2017 05:06:03

    A

    Hello Tom,

    I will send the invoice to you after delivery.


  • Q

    hello, i have one ILIFE v7 and i lost the one motor wheel, when starts make noise and does not work one wheel, you have parts?

    By savvas Jan-15/2017 09:01:58

    A

    Hello savvas
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.