UMIDIGI Z Pro 4G Phablet
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UMIDIGI Z Pro 4G Phablet

- BLACK 208674601

Android 6.0 Helio X27 13.0MP Dual Rear Cameras
238.94
  • FREE SHIPPING Ship between: Dec 17 - Dec 20, Estimated Shipping Time: business days Order Processing Time may require a few days. Once dispatched from warehouse, Shipping (or Delivery) Time depends on the Shipping Method.
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UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner
Main Features:
Display: 5.5 inch 2.5D Arc FHD screen
CPU: Helio X27 Deca Core 2.6GHz
System: Pure Android 6.0 ( OS can be upgraded to Android 7.0 by OTA )
RAM + ROM:4GB RAM+32GB ROM
Max Storage Expansion:256GB
Camera:back camera 13.0MP + 13.0MP with AF and flashlight + front camera 13.0MP
Bluetooth:4.1
Navigation: GPS, Glonass
Sensor: Accelerometer, Ambient Light Sensor, E-Compass, Gravity Sensor, Gyroscope, Hall Sensor, Proximity Sensor
SIM Card: dual SIM dual standby, nano SIM + nano SIM
Network:
2G: GSM 850/900/1800/1900MHz ( B2/B3/B5/B8 )
3G: WCDMA 900/2100MHz ( B1/B8 )
4G: FDD-LTE 800/1800/2100/2600 ( B1/B3/B7/B20 )

Specification:

UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black

Basic Information

Brand: UMIDIGI
Type: 4G Phablet
OS: Android 6.0
Service Provider: Unlocked
Language: Multi language as screenshot
SIM Card Slot: Dual SIM,Dual Standby
SIM Card Type: Dual Nano SIM

UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black

Hardware

CPU: Helio X27
Cores: 2.6GHz,Deca Core
GPU: Mali T880
RAM: 4GB RAM
ROM: 32GB
External Memory: TF card up to 256GB

UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black

Network

Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,Bluetooth,GPS,GSM,LTE
Network type: GSM+WCDMA+FDD-LTE
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz

UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black

Display

Screen type: 2.5D Arc Screen,Capacitive
Screen size: 5.5 inch
Screen resolution: 1920 x 1080 (FHD)

UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black

Camera

Camera type: Triple cameras
Back-camera: Dual 13.0MP with flash light and AF
Front camera: 13.0MP
Video recording: Yes
Touch Focus: Yes
Auto Focus: Yes
Flashlight: Yes

UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black

Media Formats

Picture format: BMP,GIF,JPEG,PNG
Music format: AMR,MP3,WAV
Video format: 3GP,MPEG4
E-book format: TXT
Games: Android APK

UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black

Other Features

I/O Interface: 2 x Nano SIM Slot,3.5mm Audio Out Port,Micophone,Speaker,TF/Micro SD Card Slot,Type-C
Bluetooth Version: V4.1
Sensor: Accelerometer,Ambient Light Sensor,E-Compass,Gravity Sensor,Gyroscope,Hall Sensor,Proximity Sensor
Notification LED: Yes
Additional Features: 3G,4G,Alarm,Bluetooth,Browser,Calculator,Calendar,Fingerprint recognition,Fingerprint Unlocking,FM,GPS,MP3,MP4,People,Wi-Fi

UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black

Battery

Battery Capacity (mAh): 3780mAh Built-in
Battery Volatge: 4.35V

UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black

Package Contents

Cell Phone: 1
Power Adapter: 1
USB Cable: 1
English Manual : 1
SIM Needle: 1

UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black

Dimensions and Weight

Product size: 15.44 x 7.67 x 0.87 cm / 6.08 x 3.02 x 0.34 inches
Package size: 17.60 x 18.00 x 5.30 cm / 6.93 x 7.09 x 2.09 inches
Product weight: 0.1758 kg
Package weight: 0.4832 kg

UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black
UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black
UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black
UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black
UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black
UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black
UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black
UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black
UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black
UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black
UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black
UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black
UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black
UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black
UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black
UMIDIGI Z Pro 4G Phablet Android 6.0 5.5 inch Helio X27 Deca Core 2.6GHz 4GB RAM 32GB ROM 13.0MP Dual Rear Cameras Fingerprint Scanner- Black

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Customer Reviews

4.76 out of 5
  • 111
  • 31
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See all 144 reviews Write a Review
  • waylinator
    Yes (0) Color: Black
    Bon téléphone qualité/prix
    Bon téléphone pour le prix , je l'ai payé 153€ donc rien à dire.
    Niveau performance RAS je fais un score de 94000 sur Antutu.
    Téléphone super fluide, je n'ai pas constaté de ralentissement pour le moment .
    Mise à jour à la sortie de la boite en 7.1.1 .
    J'avais peur de l'autonomie mais pour mon utilisation il me tient largement la journée donc ca me va .
    En gros 1H de jeux, quelques appels ainsi que reseau sociaux plusieurs fois dans la journée et musique, après une journée de 9h de travail il me reste généralement 30 à 40% de batterie donc ca me va .
    Bref pour le moment rien a dire même si je pense que Umidigi devrais revoir un peu sa copie sur la gestion de la batterie car il devrait tenir un peu plus que ca . Mais rien de catastrophique non plus .
    Suggestion
    Pas grand choses pour le moment à part "l'autonomie" qui pourrait être améliorée légerement .
    Pour rappel je tiens quand meme largement la journée avec . Mais pour quelqu'un gréffé constemment à son téléphone vaut mieux partir sur autre chose ou investir dans une batterie externe .

    Dec 23,2017

  • A.H
    Yes (0) Color: Black
    Umidigi Z pro en force !
    J'ai adoré ce téléphone ! Oui, car je l'ai vendu 2 semaines plus tard pour léger problème de connexion réseau. Souvent le 4G décroché pour passer en 3G mais des-fois celui çi avait du mal à recevoir un signal. J'ai été très déçu, parce que ce téléphone au prix de 170 euros y a pas mieux !
    Sinon...C'était mon premier Umidigi et honnêtement quel plaisir niveau fonctionnement général et qualité !
    Photo, son, rendu de l'image, performances au top. Il dispose du système Android 7.1.1 "Nougat" et il va surement profiter de la version Android Oréo 8, mais y a toujours pas de certitude la dessus. Etant donné qu'il s'agit d'un modèle phare de la marque il y a de grande chance.
    Suggestion
    Le 4G, connexion réseau un peu défaillante. la réception du signal et la réponse/ fixation au satellite/GPS est laborieuse.

    Mar 09,2018

  • José
    Yes (0) Color: Black
    Sousa
    Excelent specs, they are definitely there. Very good components are used all around making it enough to tackle any challenge, even having a pretty good audio jack, which is not common. The biggest pro/con though is the software. After 7.1.1 this phone became amazing, most bugs are gone, everything is better than ever, competing with phones over twice it's price. But there is a problem with these updates (cons part now).
    Suggestion
    I couldn't do an automatic update, so I had to search in the UMIDIGI community forum in order to manually update it. It's a bit more work, but as long as they continue to optimize I can live with it.

    Aug 08,2017

  • Umidigi Z Pro
    Yes (0) Color: Black
    Umidigi Z Pro
    Regarding the phone, after a week of use I am very satisfied with this phone. The battery life is very acceptable for "normal" use of a phone. I am in France and I have an Orange / SOSH package. Everything works well except sending MMS. I'm going to look for a way to modify the Android system (ROOT, FS ext4 or exFat mount). Photo side, it seems very correct. By cons mode "Bokeh" is not very good. Or I do not know how to use it.
    Suggestion
    Nothing.

    Mar 31,2018

  • vincenzo
    Yes (0) Color: Black
    z pro
    il device, chiaramente, non può essere confrontato con Samsung s8 e iphone, però fa il suo lavoro onestamente. Se uno vuole di più deve spendere molto di più, 800 - 900 € non sono giustificabili, in quanto di quella cifra a conti fatti al Massimo ne utiliziamo al Massimo 200 €.
    ottimo schermo, veloce, le foto vengono bene, ( in ogni caso se voglio fare davvero belle foto utilizzo una fotocamera)
    con la 3 prende bene, l'audio è buono
    Suggestion
    android 6,

    Dec 15,2017

  • sg
    Yes (0) Color: Black
    Gute Qualität und Funktion
    Das Handy ist SEHR gut verarbeitet und die Kamera topt wirklich ALLES! Auch die Metalbox ist schon edel im Vergleich zu den Pappschachteln von Samsung und co. Das System ist frei von irgendwelchen Chinaapps und es ist sehr leich zu rooten. Das Handy ist schnell und reagiert auch sehr gut! Ansonsten gibt es ein Mal im Monat einen Software Update vom Hersteller, was zeigt, daß er sich um die Benutzer kümmert. Mehr kann man nicht erwarten.
    Suggestion
    Schade, daß man sich entweder für eine zweite Sim Karte oder microSD entscheiden muß. Das ist ein Minuspunkt.

    May 01,2017

  • Marco
    Yes (1) Color: Black
    UMIDIGI Z Pro
    very good fast phone value for money.good fingerprint scanner and cam.Adequate battery
    great screen, very fast, good battery (about 48hrs without charging, wifi+bt on, some calls, sms, fb),nice box, i recommend
    Suggestion
    none

    Feb 23,2018

  • JT
    Yes (6) Color: Black
    Good phone
    Got one today. As I already own UMI Super, I knew that overall quality is very good. Z Pro I wanted because of the camera. Test shots are keeping my hopes high.

    Very good build quality.
    Beautiful phone.
    Suggestion
    No screen protector or bumper.

    Mar 30,2017

  • Giorgos
    Yes (1) Color: Black
    best value for money
    Great smartphone.
    Good built quality(Metal not plastic)
    Very fast(Internet browsing and games)
    Very good dual camera.
    10cores
    With the original umi flip case is unique combination.
    Suggestion
    I would like to see it in other colours too.
    Hard to find a screen protector that fits perfectly(2.5D screen)

    Apr 26,2017

  • Alexandre Mariz
    Yes (0) Color: Black
    Excelente Produto!
    Um ótimo celular, melhor custo benefício da atualidade, uma maquina, processador top, RODA TUDO SEM TRAVAR NEM UM CABELO! Sistema extremamente fluido, e agora com a atualização para o Android 7.1.1.. ai é que ta um avião!
    Fiquei com bastante medo pelos reviews que vi, porém me assustei como ele é diferente do que dizem, concorrente direto do Oneplus 3T ao meu ver. Valeu a pena cada centavo!
    Suggestion
    Esquenta realmente um pouco, mas nada que chegue a incomodar, só na hora de carregar que aumenta um pouco a temperatura, mas a razão disso é o fato da carcaça ser de metal.. fora isso, o celular é TOP!

    May 17,2017

FAQ for UMIDIGI Z Pro 4G Phablet

Customer Questions & Answers

  • All(55)
  • Product Information(34)
  • Stock Status(4)
  • Payment(2)
  • About Shipping(10)
  • Others(5)
Q

Product weight: 0.1758 kg ??? really? are you sure?

By emiX May-16/2018 15:08:30

A

Product weight: 0.1758 kg  yes

Q

Hi does this phone have google play.

By Martin May-09/2018 06:18:12

A

Hello Martin,

It doesn't have google play store.

Q

What is the SKU number?

By :D Apr-12/2018 15:41:41

A

Hello :D,

You may check it in the title UMIDIGI Z Pro 4G Phablet   -  BLACK 208674601.The SKU number is 208674601.Hope you may understand us.


Q

Hello, When will be update for OREO ? Thanks

By Tarik Mar-19/2018 10:42:43

A

Hello Tarik,
System: Pure Android 6.0 ( OS can be upgraded to Android 7.0 by OTA )

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

Hi, the G-W-5 warehouse is in Europe? The item will be send from a Europian country? Which one? Thank you.

By Dionysis Feb-15/2018 07:09:42

A

Hello Dionysis,
Yes, it is in a Europian country. We will arrange it from Czech Republic.

Q

hi does it come with google play and can it work with uk sim thanls

By Hasan Jan-25/2018 22:55:38

A

Hello Hasan,


Network: 
2G: GSM 850/900/1800/1900MHz ( B2/B3/B5/B8 )
3G: WCDMA 900/2100MHz ( B1/B8 )
4G: FDD-LTE 800/1800/2100/2600 ( B1/B3/B7/B20 ). 

It does not come with google play.

Let me know if you need any further assistance. 


Q

How long will it take to come to Greece and I would like it to be a little awkward

By mpextsis Dec-18/2017 19:57:42

A

Hello mpextsis,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

THE MOBILE IS AVAILABLE

By mpextsis Dec-17/2017 18:55:53

A

Hello mpextsis,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello, does it have a P2 plug for phones or only tipeC ?! Thanks

By Gustavo Yuri Bortoluci Nov-07/2017 03:41:06

A

Hello Gustavo,


It just have Type-C. 


Let me know if you need any further assistance. 


Q

hello this phone is compatible and usable for 4G in france frequency LTE 500/1800/2100/2600 thanks

By domi Oct-13/2017 06:04:21

A

Hello domi,

It is just compatible with belowNetwork: 
2G: GSM 850/900/1800/1900MHz ( B2/B3/B5/B8 )
3G: WCDMA 900/2100MHz ( B1/B8 )
4G: FDD-LTE 800/1800/2100/2600 ( B1/B3/B7/B20 ). 


Let me know if you need any further assistance. 


Q

Product weight: 0.1758 kg ??? really? are you sure?

By emiX May-16/2018 15:08:30

A

Product weight: 0.1758 kg  yes

Q

Hi does this phone have google play.

By Martin May-09/2018 06:18:12

A

Hello Martin,

It doesn't have google play store.

Q

What is the SKU number?

By :D Apr-12/2018 15:41:41

A

Hello :D,

You may check it in the title UMIDIGI Z Pro 4G Phablet   -  BLACK 208674601.The SKU number is 208674601.Hope you may understand us.


Q

Hello, When will be update for OREO ? Thanks

By Tarik Mar-19/2018 10:42:43

A

Hello Tarik,
System: Pure Android 6.0 ( OS can be upgraded to Android 7.0 by OTA )

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

hi does it come with google play and can it work with uk sim thanls

By Hasan Jan-25/2018 22:55:38

A

Hello Hasan,


Network: 
2G: GSM 850/900/1800/1900MHz ( B2/B3/B5/B8 )
3G: WCDMA 900/2100MHz ( B1/B8 )
4G: FDD-LTE 800/1800/2100/2600 ( B1/B3/B7/B20 ). 

It does not come with google play.

Let me know if you need any further assistance. 


Q

How long will it take to come to Greece and I would like it to be a little awkward

By mpextsis Dec-18/2017 19:57:42

A

Hello mpextsis,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

THE MOBILE IS AVAILABLE

By mpextsis Dec-17/2017 18:55:53

A

Hello mpextsis,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello, does it have a P2 plug for phones or only tipeC ?! Thanks

By Gustavo Yuri Bortoluci Nov-07/2017 03:41:06

A

Hello Gustavo,


It just have Type-C. 


Let me know if you need any further assistance. 


Q

hello this phone is compatible and usable for 4G in france frequency LTE 500/1800/2100/2600 thanks

By domi Oct-13/2017 06:04:21

A

Hello domi,

It is just compatible with belowNetwork: 
2G: GSM 850/900/1800/1900MHz ( B2/B3/B5/B8 )
3G: WCDMA 900/2100MHz ( B1/B8 )
4G: FDD-LTE 800/1800/2100/2600 ( B1/B3/B7/B20 ). 


Let me know if you need any further assistance. 


Q

gorilla glass?

By pradeep Sep-03/2017 06:02:29

A

Hello pradeep,
Thank you for your inquiry.

It is drogontrail glass.

Let me know if you need any help.

Q

When it will be avaliable the UMIDIGI Z Pro in a EU wharehouse?

By Paulo resende Apr-06/2017 11:09:09

A

Hello Paulo, 


Thank you for your inquiry.

Sorry we only have it in China warehouse now,we can not guarantee if it will be in stock in EU warehouse or not.

Q

Only on april 19?

By Telmo Duarte Apr-05/2017 08:14:51

A

Hello Telmo,

This item usually can be sent out within 5-10 business days after payment.

Please feel free to order now.


Q

Once the parts that are in stock are finished? When will there be more?

By Iván Ocampo Apr-04/2017 22:49:00

A

Hello Iván, 


Thank you for your inquiry.

Yes,it's in stock now,please feel free to order it.


Q

Hello im from czech republic if i order this phone today when will i have it ?

By Marek Mar-19/2017 10:56:13

A

Hello Marek,
After you pay it, we will take 3-5 business days to process it.

The we will ship it out.

The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.


Q

Im ok with the price , it is the cheapest ! (and i intend to buy it) But i need to know if you can declare it as it was bought under 22 € ?

By eno dulellari Mar-20/2017 17:42:42

A

Hello eno,
We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Q

Hello there i have a question about sales here, when the sale end how much will this phone cost? And is possible to change the price on bill because we dont want to pay the duty and fees if its more than 150 euro or something like that

By Nick Mar-13/2017 15:45:19

A

Hello Nick,


Promo ends in: 3 days 

The products are sold as described.
Please feel free to order anytime.

Q

Hi, the G-W-5 warehouse is in Europe? The item will be send from a Europian country? Which one? Thank you.

By Dionysis Feb-15/2018 07:09:42

A

Hello Dionysis,
Yes, it is in a Europian country. We will arrange it from Czech Republic.

Q

День добрый! Получил уведомление 03-05-08 №711 от 29.05.2017 по отправлению RS806962940NL об отсутствии вложения, так как посылка была вскрыта на каком то промежутке. Что делать и как быть? Плохо что на Вашем сайте не возможно прикрепить к такому письму фотографию.

By Алексей Анатольевич Jun-02/2017 06:37:56

A

Hello Алексей
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

is it possible to be shipped in QATAR? if yes, how many days?

By Jonas Apr-27/2017 19:08:19

A

Dear Jonas,

Total Delivery Time = Processing Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.

The exact shipping time depends on the shipping method you choose. 
1) Flat Rate Shipping: Between 10-25 business days to ship to the destination, by post office.
2) Standard Shipping: Between 7-15 business days to be delivered, by EMS.
3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.

Please note that the above shipping times are for guidance only. 

Q

How long to deliver to Singapore . and how do i get phone update....?

By gelim Apr-25/2017 05:57:04

A

Hello gelim,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Is that possible send the item from another warehouse in europe to avoid custoums??

By JT Apr-04/2017 23:25:18

A

Hello JT, 


Thank you for your inquiry.

Sorry no,we only have it in China warehouse.

Q

Hello, What is the expected shipping time from HK2 to Portugal?

By Abel Apr-01/2017 09:32:39

A

Hello Abel,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

Is there going to be a germany Express shipping option?

By Bronson Mar-30/2017 14:47:49

A

Hello Bronson,
The shipping method depends on the item and destination country, when you check out, you will see the options for shipping methods.

Q

shippig period is too much.do u have any express delivery to Russian Federation?

By birol Mar-21/2017 10:22:05

A

Hello birol, 


Thank you for your inquiry.

I am sorry we can only ship it to Russian Federation with Flat rate shipping.

Q

how i can get the Priority Line/Germany Express option ? thx

By Andre r Mar-14/2017 17:30:27

A

Hello Andre
Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

Gostaria de saber se consigo efetuar a compra e mandar entregar em um endereço ai da China mesmo????

By rodrigo Mar-14/2017 15:18:38

A

Hello Neto, 
It supports Portuguese

Q

does support LTE B4 ?

By mentor Aug-10/2017 20:40:08

A

Hello mentor,

Sorry it can not support LTE B4.


Let me know if you need any further assistance. 


Q

I'm still considering whether I should buy online instead of going to a store. My main concern is about warranty. How long is the warranty (1 or 2 years?), what does it cover and, in case of a warranty claim, how will it be processed (will the phone be picked up at my address? Should I ship it somewhere? How long will the repair take?). Thank you!

By Paiva May-18/2017 07:43:49

A

Hello Paiva
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Se eu comprar esse aparelho, tem como pedir pra vir junto película protetora e capinha?

By Emerson nogueira May-06/2017 23:31:03

A

Hello Emerson,
Thanks for your inquiry.

We have checked itf or you, there is no protective film and dust cap come with the item.

Q

Will it work in Canada (Voice and LTE)? My network provider is Rogers.

By Ehud Apr-28/2017 15:23:33

A

Hello Ehud,


The phone can work in Canada with Rogers(2G/3G/4G).

Q

as i understood it comes without a screen protector and cover, so is it possible to order them and be shipped all together, and if there is any handset for this model also and if not is it possible to order and then to make all in one parcel!

By Ahmed Mar-29/2017 20:41:14

A

Hello Ahmed, 


Thank you for your inquiry.

Sorry it doens't come with the screen protector and cover.

Yes,you can order them and place them in one order,then we will ship them all together.

55 Questions & Answers View All>

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